Trusted Agent profile · Old Trafford
★★★★★
2,292 reviews across 2 platforms
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS
Springbok Properties Nationwide's office in Old Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 2,292 reviews on two platforms, including 808 Google reviews rated 4.2.
Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication all the way,fast…
Great communication all the way,fast process,done exactly as they said.
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
GoogleGreat service and attention from Joe. Kept up-to-date every step of the way. Would definitely use Springbok again. Completely different experience from traditional estate agents
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
4/5
TrustpilotAnnie was great helped chased when…
Annie was great helped chased when solicitors was dragging always called me back when I left message. Helpful when I had questions. Thank you
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
1/5
GoogleI have sent an emai, left messages and called leaving my details for an agent to call me back, and I am still waiting. Sometimes saying the neighbour wants to buy property sometimes saying the sales person is absent, All I want to do is book a viewing for a property. I'm starting to wonder if they actually want to sell any properties!! Today I phoned a new excuse saying I can't view property unless I hv sorted out about mortgage And sounded so very rude on phone I have viewed properties with other agencies and so good experience ,this is the first property agent can't even book a viewing since two weeks. Not happy at all 1
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
3/5
GoogleIt is evident from the listings I have seen that unrealistic asking prices are being sought, placed against inflated expected rents in an attempt to trick buyers unfamiliar with certain areas. The property descriptions are full of disclaimers, worse than typical agents and on top of all of it, as a buyer you have to pay THEM to enter conclusion of missives. STAY AWAY, this is as bas as the Auction companies after non-refundable deposits from you, after they secure interest using misleading descriptions.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
1/5
GoogleSigned up to a fixed price agreement which means they take a deposit off any potential buyer and if that buyer then pulls out you as a seller receive 50% of that deposit. This has happened to us and now the rudest guy called Marc Silvester has rang to say we won’t be receiving any money from them as they have returned it to the buyer. He hangs up every time you ring him to speak about this. Abhorrent excuse for customer service. My wife is mentally and physically disabled and is now stressing herself Ill about how we now pay our solicitor. Not his problem apparently. The only person worth dealing with is Monisha Akthar. Very professional and listens instead of hanging up or talking over you. Do not use these rip off merchants. They don’t even do their own viewings. They “pimp” it out to an external company. 1 of which brought her boyfriend along for the jaunt when I had a viewing. Therefore allowing total stranger into your home who has no affiliation with the company. Having to go down the Ombudsman/legal route to get what is legally mine due to their breach of contract. Avoid like Covid.
Dear Mr Taylor, Thank you for your feedback. We are sorry to hear that your experience with us was not a positive one for you. We can confirm that you are correct that the buyer reservation deposit does protect our sellers from buyers who wish to withdraw from a sale for reasons within their control, which would result in a share of that initial deposit. In this unusual situation, the buyers could not proceed due to direct communications and the threatening nature thereof that you had with them. We have since made every effort to manage and divert the buyers back on board, this has unfortunately all been without success. Whilst we were and are understanding of the added pressures that you advised us of, internal management have investigated your queries relating to customer service and have not found any behaviour that fell below our standards. With regards to viewing arrangements, we are looking further into this and will take necessary steps with our third party agent, thank you for bringing it to our attention. We too are disappointed that the sale has come to a stop and that it is not able to be salvaged at such a late stage in the conveyancing process after many attempts. We would like to to clarify that Springbok are not withholding any funds from the buyer and instead are refunding them in full. We can also confirm that our complaints procedure has taken place and a response has been made to you which we hope you will find sufficient. If we can be of any further assistance, please do not hesitate to contact us. Best Regards, Springbok Customer Services
1/5
GoogleHighly recommend not using this company. Asked for a copy of my contract then since found my copy and they had emailed me a different contract which is very dodgy. They went against sale of goods act and when I’ve pointed it out and asked for my property to be removed I’ve not heard from them since, unable to get through on the phone and they’ve ignored all my emails. My property is still up with them despite asking for it to be removed and confirmation that I wouldn’t be charged anything since they went against contract and they’re just ignoring me.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
1/5
GoogleSpringbok Salesman told us that they only use cash buyers. We were emigrating to Turkey and once a buyer was found, we put a deposit on a house there with a contract to complete by 10th September. The salesman told us that it was better to use Springbok so that there was no chain an therefore no chance of it breaking. We subsequently found out that we WERE in a chain when the chain broke. This was catastrophic to us as we stood to lose nearly £20,000 deposit and our whole lives in Turkey. Our flights were booked and our removal shipping organised. Springbok then said that they would buy our house to enable us to proceed but at a much lower offer than they originally said they would give us. They knew we had no choice but to accept. They then assured us that everything could be finalised within our Turkey timescale, but it was not and we had to pay more money to alter the date of our flights twice more. We had to keep asking Springbok what was happening as they just did not see any urgency. Their initial lie about their service caused us both to become ill with stress and also caused us considerable financial loses.
Dear Denise, We are sorry to hear that your expectations were not met during your experience with us. It is difficult to comment on individual situations on forums such as this, we will be looking further into these matters internally and training measures will be taken following this. We highly value our customers, their feedback is crucial to ensure we are taking every opportunity to improve where necessary. Once again we are sorry that you were not satisfied with our services, we would like to wish you all the best. Warmest Regards, Springbok Customer Services
1/5
GoogleI am a first time buyer and found a house advertised by Springbok properties. I contacted them the day the house was listed. A few days later a viewing was arranged. All seemed good until the day before the viewing I had a text message saying the viewing had been cancelled due to a change in the vendors circumstances. As it turns out Springbok properties have decided to buy it for themselves,. I now realise they buy properties as well as sell them, just a shame they wasted my time, putting this house up for sale gefting my hopes up for them to buy it for themselves. Oh well another house to add to your growing portfolio, no doubt you'll stick another tenant in it, while first time buyers scramble around trying to buy a home. Thank you for wasting my time. Update to review, it seems funny you never recognise the details from the people leaving you negative reviews, always the same generic response to everyone.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
1/5
GoogleHouse listed for sale on Right Move, then the telephone operator couldn't find it and said it mustn't be for sale as it's not on the website. She couldn't find any details, either current or expired. Mighty frustrating. As soon as I requested further details from the agent a day ago, I immediately received a link telling me how bad other solicitors are and how this company is the best and I should use them. Reading the comments below, it's apparent this is an incompetent company who are not providing a satisfactory service.
Dear Cari, We are sorry to hear that you were not satisfied with your experience with us. We will be looking further into this internally to take any necessary measures. We have since tried to contact you to assist you with your query but were unable to reach you. If we can be of any further help, please contact customerservicemanager@springbokgroup.co.uk Warmest regards, Springbok Customer Services
1/5
GoogleSomeone I know currently has a property on the market through an estate agent. Recently they were contacted by Springbok, via text in the first instance to ask if it was convenient to call. They responded no, it wasn't convenient, but Springbok called anyway. They told Springbok that the house is on the market with viewings coming up and they had no interest in going with Springbok. From there, Springbok thought it fitting to accuse them of lying and were rather rude and pushy. Definitely a company I'd steer clear from.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
2/5
Googlewe went with Springbok, everyone was nice and helpful, we agreed a sale price in a three way phone call. We were sent paperwork to sign for a 'fixed price sale'. The amount on the paperwork was £10,000 less than the selling price of the property. This was questioned both verbally and by email and on each occasion we were advised that this was the lowest figure we would get. They had the £10,000 as a buffer - so if the survey should come lower, the money would be taken from that buffer figure. Many months later, a sale has been agreed for the asking price and guess what??? Even though it was questioned on many occasions, even though i have emails stating that the signed paperwork is working on a buffer figure, this company are taking £10,000 in costs. The solicitor is costing £500, which will come out of that £10,000. After many arguments and disagreements, they reduced their charges by £1,000, so they are now getting £8,500 to sell a house!!! Be very careful EDIT*** I HAVE MADE PREVIOUS REVIEWS REGARDING SPRINGBOK AND THEY ARE FAVOURABLE. THIS IS BECAUSE I WAS LED TO BELIEVE THAT THE DIFFERENCE IN THE SALE PRICE AND THE AGREEMENT SIGNED WAS A MINIMUM AS ADVISED NOT THE FINAL FIGURE****
Dear Julie We are sorry to hear that your expectations were not met during your experience with us. It is difficult to comment on individual situations on forums such as this, however, upon signing the agreement, the information about how your contract works and our processes is available to you along with the clear agreed price for your property which remains the same throughout unless of unforeseen factors such as property/legal issues, etc. Thank you for bringing this to our attention so that we could look into the matter for you. Once again we are sorry that you were not satisfied with our services, we would like to wish you all the best. Warmest Regards, Springbok Customer Services
1/5
GoogleOne star is overrated. Literally the worse company ever, needed a quick sale for my property firstly they lied about having investors. Secondly they were happy to pocket £20k in fees from the proceeds of a potential sale. Thirdly they have invisible staff that never return calls/ e-mails (Joanne Hoosan in particular) When I eventually decided to pull out they refuse just simply wont take my property off the market. I requested this last week. Umpteen phone-calls and e-mails later and my house is still on right-move warding off potential tenants. Shambles of a company
Dear Zak, We are sorry to hear that your expectations were not met during your experience with us. It is difficult to comment on individual situations on forums such as this, however, we can comment as follows: We do have a board of investors but on this occasion your property was not one that they wished to purchase directly. As per your contract with us, a certain price for your property had been agreed from the outset without fees to pay and this did not change throughout. Lastly, we do have a withdrawal process that we follow for removing properties from the market, this was initiated and completed earlier than as set out in the contract specifically for you. We highly value our customers, their feedback is crucial to ensure we are taking every opportunity to improve where necessary so we do thank you for bringing your feedback to light. Once again we are sorry that you were not satisfied with our services, we would like to wish you all the best. Warmest Regards, Springbok Customer Services
1/5
GoogleI've had to deal with this company twice whilst looking for a property to buy. They have been unprofessional, unreliable, and rude. The first time they didn't come to a viewing, and the receptionists wouldn't tell me if someone was coming or not, leaving me out in the cold unsure of whether to leave or not. I finally left after an hour with no one arriving, and received multiple emails asking me how my viewing went. I rearranged a viewing and the person who showed us around was clearly not an agent, and knew nothing at all about the listing. It is now months later, and I am trying to arrange a viewing on a different property, and have been promised a call back, but have heard nothing. I phoned to ask when I might hear, and the poor receptionists are clearly given no information or training, as they don't know how to use any of the systems, and are not even in a position to ask any agents. Thoroughly disappointed, as the property looked very good, but I doubt I'll get to view it at this rate. Edit: I was contacted by a member of your staff before you replied to this review and discussed it with them. If you kept good records, or had in-house administration, you would know this. You are demonstrating your poor business design again.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
1/5
GoogleThis company is only after profit. Thay keep ask for reviews before the job is completed. They say fast sale but to be honest they only use what estate agents use. They say they take of every. What that means is they use the cheapest solicitors. And the biggest lie was they said the price the offer is what you get. Twice they ask to drop the price of the house. Obviously they are not very good at valuing a house probably because they can't be bothered to come and look at it. On the second time they ask me to drop the price they forgot to tell me they still in negotiations with the buy and managed to sell the house at the asking price. On asking them this they said they do an investigation but obviously they never bothered and I lost £1500 extra. These are just some of my complaints. I will be compiling a full list with email to the ombudsman. So wished I gone with a normal estate agent. Feeling that I been ripped off.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
2/5
GoogleI was often having to chase for any progression on the sale, and for any information. I felt like I was the one doing all the pushing or contacting for any information. I don't like the reservation fee system they use and initally they had asked me for 5k which was an extortionate amount to pay before any searches etc had even begun. If I was to have any issue along the way and also pay for solicitors I was looking at losing 7k. A huge percentage of the overall cost. Overall, the people were friendly enough and the sale completed. I'm sure there are some horror stories out there surrounding estate agents and these were all in all fine, but I wouldn't rush to use them again. In fact if I could I would avoid it given the reservation fee required.
Dear Lauren, thank you for your feedback, we appreciate you taking the time to leave your comments here. We were sorry to hear that you have not been entirely satisfied with us, as we always strive to maintain our high standards when dealing with every customer. It can be difficult to address such personal instances on forums such as this one, however, following a review by our internal team, we can comment that we are comfortable our standards have been met during your experience with us. We reviewed the progression agent having contacted regularly and meeting progress dates within our expected timeframe. Our reservation deposit is an available option and one that we recommend to our buyers to secure the property exclusively, ultimately to protect their purchase and this goes towards the end purchase price. The reservation deposit is not refundable should a buyer decide or no longer be in a position to proceed with the purchase. We are sorry that you feel disappointed, though are glad to have been able to assist with your now completed purchase. If we can be of any further help, please don't hesitate to contact us. Warmest regards, Springbok Customer Services
5/5
GoogleI would like to convey my sincere thanks to both Annie and Mollie. The level of service they provided was unparalleled. They kept us regularly updated with the process, liaised with our solicitors to overcome any objections and as exchange approached ensured all outstanding queries were addressed. I have purchased several properties and such a clear consideration for client care is rarely found. Many thanks to you both and I hope to work with you both again in the future.
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass it onto too. Warmest Regards, Springbok Customer Services
2/5
GoogleCommunication is pretty poor. Have been trying to contact this company numerous times to discuss an offer on a property but no one ever seems to answer or really be interested. They were very pushy with their emails and hound you to put an offer in but when trying to discuss this with them they are impossible to get hold of and ignore you! They also seem to be very much on the side of seller (as you can see in other reviews) and not the buyer so just bare this in mind.
Dear May, thank you for your feedback. We really appreciate you taking the time to leave your comments with us. We were sorry to hear that you were left disappointed in our services as we strive to maintain our excellent standards with all of our customers. We will be looking further into this internally to take any necessary improvement measures. If we can be of any assistance, please do not hesitate to contact us. Warmest regards, Springbok Customer Services
1/5
GoogleThe other reviews HAVE to be fake. After trying to buy with them, I am sure this is a scam. These guys are not on the side of buyers and were a monumental waste of time. I was the first to view a property on the market with them and put an offer in same day. They appeared to have accepted it but wanted me to pay near £3,000 to take it off the market, I instructed my solicitor and mortgage lender and then just days later they stopped replying only to find out they gave the property to someone else. A week later they go in touch to say the buyer dropped out and they wanted to discuss a new offer with me. For a company that says they make it easy, it sure isn’t on the buyers side. I left feeling cheated, gazumped and now it’s all finished, relieved I didn’t do the whole process with this company. My mortgage lender warned me not to go with them but I’d liked the house so much that I didn’t want to listen. Put your house on auction or with an agent for cash, in this market you’ll sell in no time anyway.
Dear Nikki, thank you for leaving your review, we are sorry to hear of your dissatisfaction. We appreciate you taking the time to leave your feedback here and allowing us to look into your experience further. It can be challenging to comment on such individual situations on forums like this one, however, we can comment that there are processes that must take place in order for a buyer to secure a property and eliminate the risk of being gazumped, which the other buyers completed more promptly on each occasion. Ultimately, we are in agreement with our sellers to provide them with the best possible selling option and unfortunately, this is what played a part in not being able to progress with your offer. We make every effort to contact every interested buyer if the original sale falls through to ensure fairness, however we can’t always hold properties, particularly in circumstances like this where there has been a large amount of interest. We understand the frustration to have missed out on the property and once again we are sorry that you were left disappointed with us. We wish you all the best with your property search. Best regards, Springbok Customer Services
5/5
GoogleI would like to say as a first time home seller how delighted I am to finally have sold my property which had been for sale for over two years with multiple estate agents and I never got a result as everyone else from all other agents just simply kept on giving up. So I would like to take this opportunity to give 100% praise to a brilliant sales man Ernest who just did not give up and kept on at every opportunity and dedicated himself from start to finish of the sale so to whom it may concern hats of to ernest from the sales team well done. 👍
Thank you for taking the time to complete a review, your feedback has been passed to the team. It is wonderful to hear you have been impressed with the service from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warmest Regards, Springbok Customer Services
5/5
GoogleSpringbok have done exactly what they said they would do so far! Found us a cash buyer within 10 days, offer we were happy with accepted and deposit paid the same day. Everyone we've dealt with, from Callum and Jasmine at the start and then Ernest our sales negotiator have been great! Kept us in the look every step of the way. Hoping for a smooth and speedy completion which we've no doubt we will have based on our experience so far.
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
5/5
GoogleI would recommend springbok properties to anyone wanting to sell their house. I initially spoke with Kay who explained everything about the company and would answer any question I had. He was great and really explained the whole process fully. I was then passed to Jess who was amazing. She maintained regular contact, she ensured that I was happy with everything down to pictures and description of the house. She would ring to let me know when I had a buyer interested in the property and a viewing was arranged in a timely manner. I have sold my house within 4 weeks and now everything is going through. The solicitor they provided is also very efficient. I know a lot of people who are struggling to sell at this moment in time and I have just been really luckily that I chose to sell my house with Springbok. The house I am buying is also with Springbok properties, they have been efficient in terms of the smoothness of the process so far. Thanks for everything, please ignore bad reviews as I have had nothing but positives!
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
4/5
GoogleJasmine was our progression and worked hard to liase between the buyer and ourselves and to speed up the completion when it seemed to be stalling
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleMarc was very professional and kept us updated with the progress of our offer. He helped us secure the house that we were after really quickly.
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
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Tell us what you need and we'll put you in touch. Springbok Properties Nationwide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Old Trafford.
