Springbok Properties Nationwide Old Trafford reviews

Dear Rebel DC, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services

We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services

Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services

We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services

We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

Thank you for taking the time to complete a review, your feedback has been passed to the team. It is wonderful to hear you have been impressed with the service from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warmest Regards, Springbok Customer Services

Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services

Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to Lewis, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services

Dear Sarah, we are thankful for your feedback though are sorry to learn of your disappointment. As part of our buying process, we do highly recommend that buyers submit a deposit to secure the sale. This is non-refundable for change of minds, but is refundable should any structural issues arise or similar (buyers would need to refer to the deposit contract provided prior to submitting a deposit). You are right that there are different rules in Scotland, although we constantly ensure a fair process between any interested parties to the best of our ability. We are sorry that you experienced difficulty with reaching us, sometimes in our busier periods there can be delays with contacting us and we would encourage our customers to call our general line so that we can get you in touch with the right person, quicker. Once again, we are sorry to hear that you were left dissatisfied after your interaction with us and wish you all the best with your property search. Best regards, Springbok Customer Services

Dear Tash, We are sorry to read that you remain dissatisfied with the outcome of your purchase attempt. Your complaint was formally reviewed in full, including the RICS Level 2 Survey findings, your conveyancer’s enquiries and the pre-deposit correspondence you have referenced. As confirmed in our written final response, the matters identified - including the heating system, certification queries, title restrictions, mineral rights and environmental considerations - did not render the property structurally defective, legally unmortgageable or uninhabitable. Your lender was satisfied to issue a mortgage offer, and the issues raised were either typical conveyancing enquiries or matters capable of resolution through the normal legal process. In relation to planning matters, our sales progressor relayed information provided directly by the seller to the best of their knowledge at the time. As with any property transaction, definitive confirmation of planning history and future development potential is obtained via local authority searches conducted by a buyer’s solicitor during the conveyancing stage. We do not provide independent planning or legal advice. You have referred to email correspondence prior to payment suggesting the reservation deposit would be refundable. Any explanatory guidance provided before payment must be read alongside the formal Exclusivity Agreement signed prior to funds being taken. That agreement sets out the specific contractual circumstances in which a refund may apply. General guidance does not override the signed agreement, and the agreement does not provide for an automatic refund where survey findings or standard legal enquiries arise unless they meet the defined contractual criteria. The reservation deposit is designed to create commitment from both parties once a property is removed from the market. It is clearly documented that the deposit may be retained if a buyer withdraws outside of the agreed contractual grounds. Following review, it was determined that the withdrawal did not meet those grounds, and the retention decision was made in accordance with the signed terms. We have not found any change in conduct changed after payment was made. The transaction was progressed in the usual way, with survey, mortgage and conveyancing steps proceeding as expected. Where clarification was requested, responses were provided based on the information available. Should The Property Ombudsman or any other regulatory body contact us, we will of course cooperate fully and provide all relevant documentation. Best regards, Springbok Customer Services

Dear Jason, thank you for your feedback. We are sorry to hear that you were disappointed following using our services. We would like to look further into any concerns that you had, if you would like to email us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services

Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services

Thanks for giving us chance to review your comments and investigate before coming back to you. We always carefully consider each point so that we can ensure a fair and detailed response is provided to you. We are however currently unable to locate your file in our system based on your reviewer name "wrentalhomes" so please note that this response is in general terms. What I'd like to firstly confirm is that we do have an option where we will purchase a property, subject to certain criteria and we do work with a panel of investors who purchase properties from the sellers that we work with. As for our statistics, I can also confirm that our website reflects our true results.As we are a nationwide fast sale specialist, we do outsource a viewing agent who accompanies buyers at properties fitted with key safes and this should have been the process in your case, if this was not, we would need and like to investigate this further to find out how this happened. Unfortunately, without knowing which contract you had been on I would be unable to comment further around the marketing price element of your concerns. Though, without being able to confirm this, we can comment that our most popular contract option allows for us to make those marketing decisions for you, in order for us to achieve the sale that we agreed with you, like we did in your case as you mention.In this market and in a seller's best interest, our expert property negotiators will always give their opinion if offers arise. This is simply part of our duty to our sellers and we would be doing a disservice if we did not encourage achieving a sale with an offer that had arose, though, we would never encourage accepting an offer that we did not believe was in line with market conditions and in our opinion, a good option.Sometimes, in our busier periods, our response times can increase and we are sorry to hear that you experienced this. If your property negotiator was not available, we encourage our customers to call in to our general lines so that we can flag to the appropriate staff member to speak to you quicker. We are sorry that your experience with us did not meet your expectations and that you feel dissatisfied following your time with us. We are however glad to have been able to achieve the sale for you in the end, as you mention and would like to wish you all the best. If we can be of any further assistance to you, please do not hesitate to contact us. Best regards, Springbok Customer Services

Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.Warm regards, Springbok Customer Services

Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services

Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services

Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services

We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services

Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services

Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services

We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services

Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services