Trusted Agent profile · Old Trafford
★★★★★
2,292 reviews across 2 platforms
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS
Springbok Properties Nationwide's office in Old Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 2,292 reviews on two platforms, including 808 Google reviews rated 4.2.
Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
5/5
GoogleGood experience and Craig Pendlebury made the process simple and stress free, thank you
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
5/5
TrustpilotStraight forward…
Straight forward to view the house and then talk to someone about it, to the point of making an offer and it being accepted. Thank you Lewis.
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotAbbie is amazing!!!!!
Abbie is amazing, so helpful and informative. It’s honestly been so easy and stress free.Thank you Abbie :)
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
5/5
GoogleSimply the best .... Jessica Thornton was able to sell my house at asking price within the first 2 viewings. I was kept up to date on everything, was given great advice. Nothing was too much trouble. Would highly recommend and will certainly use again in the future . Thank you Jessica
Thank you so much for taking the time to leave us a review! We’re so happy to hear that we could help you and that you were really pleased with the service from us. Congratulations on your sale! We’ll definitely pass this back to Jessica. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
4/5
GoogleMarc was very efficient with his work as well as been friendly and helpful at the beginning to pass over to the sale team
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
GoogleTerrific team especially Bethan who was quick fast efficient and dealt with me effectively and fairly. Recommend.
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
1/5
TrustpilotIf I could give no stars I would.
If I could give no stars I would.This is my experience only, this company is like every other property buying company. False promises poor communication, and certainly did not work in my best interest. Although I am still with them I we’ll be attempting to get out of my contract due to mis-information at the very start.These company have to be the very last resort, you anyone selling their property your more like to get a better price at the Auction. They gave me a pack of lies on a number of occasion. But As I said this is purely my experience with this company
Dear Stuart, thank you for providing your feedback, we were genuinely sorry to hear about your concerns. We take feedback such as this seriously as it helps us improve our services. However, it's disheartening to hear that your experience has fallen short of our usual high standards. It wouldn't align with our principles to make commitments we cannot fulfill, especially considering that false promises would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market. Our commitment is to transparent and honest communication throughout the process. I'm sorry if there have been lapses in communication, and we want to assure you that we are here to address your concerns.We would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
1/5
TrustpilotGiving one star is being nice!
Giving one star is being nice!It took several calls to try to get a viewing. And then the negotiator called me back, and when I said we have three interested buyers but no offers he said I couldn’t see the property. He then said he couldn’t be bothered with this and put the phone down on me. The attitude and service is appalling and extremely unprofessional. They have no idea what they’re doing! Feel sorry for the seller who is missing out on potential buyers due to this unprofessional agency!
Dear Samantha, I appreciate you taking the time to share your experience and we sincerely apologise for the challenges you faced. We'd like to provide some context to address your concerns. We understand that there were delays in getting a callback, and for that, sometimes, in our busier periods, we do experience delays and we encourage our customers to call our general line in such instances for assistance with contacting the right person. Regarding the viewing, we would like to clarify that we agree early on with our vendors that we will not send buyers to their properties for viewings unless the buyer in question has the ability to purchase without the requirement of selling a property before purchasing onward. We do appreciate that this may not be a common practice, but ultimately is in place for our vendors to provide them with a secure and quick transaction. We are disappointed to hear about the way that you felt during the interaction you had with our negotiator and we have listened back to the calls to ensure their behaviour was to our high expectations. Following that review, we can comment that we did not encounter any negative attitude or unprofessionalism toward you and observed that you decided to end the call. We do however respect your view on your interaction as a whole and would like to apologise that you felt the way you did following your experience with us. If we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
4/5
TrustpilotFirst sales negotiator was hard to get hold of
The first sales negotiator I had was horrendous to get hold of and even when you left them messages they would not ring back. Mid way through the process I was given a new sales negotiator called jasmine. She was very attentive and on the ball. She was east to contact and when messages were left she'd get straight back to me. She eased my concerns and worries and was very knowledgeable, polite and professional in any discussions I had with her and was able to guide me through what I needed to do.I would have given 5 stars if I had had jasmine from the beginning.
We are really glad to have been able to help you. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
5/5
TrustpilotStraight from the startbsold
Straight from the start. Springboks was on the ball , done exactly as they said and got my house sold , well done Lewis buddle👍
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
5/5
GoogleI cannot recommend Anna highly enough. She was constantly on call and was obviously committed to getting the job done!!!
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotCraig Pendlebury
Craig kept us informed promptly throughout the selling process about viewings and the feedback from viewers.
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
TrustpilotEfficient and Quick Sale
These guys delivered exactly what I needed, a quick and simple cash sale. They were responsive and transparent from the start. Provided me with a fair cash offer right away, and the entire process was handled with professionalism. The sale went through quickly, and I couldn’t be happier with their cash buying services. I will recommend them.
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
5/5
TrustpilotBecci was brilliant
Becci was brilliant throughout the whole exchange, always on the case to chase stuff up for me, couldn't ask for anymore help fair play! Brilliant experience
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
5/5
GoogleSpringbok Great to deal with, Fast & efficient, thanks to Matt.
5/5
TrustpilotTaryck was amazing always there to…
Taryck was amazing always there to help. The purchase went through very well and all was ok 👍🏻
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotExcellent service
Taryck was really helpful and understanding throughout my house being sold. Professional and friendly
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
TrustpilotFantastic service
Great and clear communication and very knowledgeable staff (Lewis Buddle).Felt the whole process, to date, was smooth and Lewis Buddle kept me informed at every opportunity
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
1/5
GoogleHad a viewing booked in Sunday 6th August at 12pm with Amit Karavadra. Received 2 confirmation texts the morning of the viewing as well as a phone call to confirm we were attending, and said yes we would be. Arrived at 50 Brompton Road for 12pm on the dot, have taken video evidence of this, nobody was there, the phone number from which he called was switched off, couldn't get hold of the estate agents either. Waited until 12:15pm and still no contact. Despicable service, what time wasters.
Please note, your review is currently being investigated so that we can provide you with the response that your review deserves. If we can be of assistance during the meantime, please do not hesitate to contact us.
1/5
GoogleThe most unprofessional outfit I have encountered in years! Advertise the house with 60% of the details being incorrect. The floor plan was drawn up and bed little relation to the actual house. Rude and ignorant assistance who don’t return calls and then claim that they didn’t get the message. Visits planned and then no agents turning up to do the viewing: the list is endless ! Do yourself a favour and avoid these like the plague, stick to a reputable estate agent who know what they are doing.
Please note, your review is currently being investigated so that we can provide you with the response that your review deserves. If we can be of assistance during the meantime, please do not hesitate to contact us.
1/5
GoogleWell it was going very well until I decided not to proceed. Yes, you do have to pay the £2.5k deposit as others have mentioned, this does come off the price you're paying for your property. However, I decided not to proceed and therefore that money should be refunded. Try getting it back! I've been told multiple times it's on the way or being sent to accounts and nothing yet. I'm now pursuing legal advice as the money get's taken very fast, not fast in returning it. Really bad experience. If I get it back I'm happy to change my review but I would not recommend this agent at all.
Hi Luis, thank you for raising your feedback here. Having communicated with our internal team, as you are well aware, from our multiple emails and correspondence with you, your deposit has been returned and it will take 3-5 business days to show in your bank account. We are more than happy to assist you if you are experiencing trouble after this time period has passed. Best regards, Springbok Customer Services.
3/5
TrustpilotExpensive and pretty average service
You really need to read and understand the Ts and Cs as the sales patter will skim over some elements. So go in with your eyes open. The first offer on my son's house was rejected by them without him even being informed of it. Offer accepted over a month later from the same buyer for the same amount which caused an unnecessary delay. They really like to control the process and will actively discourage any discussion between seller and potential buyers. Some buyers are put off by dealing with a company without a physical office, solid local knowledge and a face to face experience.Their claim to have contacts with potential buyers are a bit spurious, even buy to let purchasers will go through all the online sites like Zoopla so there is nothing to be gained.In short, they talk a good job, tend to be controlling of the process, can be difficult to communicate with but do sell houses. In my view no more efficiently than your high street estate agent, and at a higher overall percentage cost.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
5/5
GoogleLewis Buddle kept me updated at all times. Always returned my calls and gave me feedback on my viewings what more could I ask. Would recommend Springbok
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
GoogleVery professional throughout the whole selling process. Craig Pendlebury kept us informed at each stage.
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Springbok Properties Nationwide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Old Trafford.
