Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJess was a brilliant sales negotiator, helping me with the purchase of a property. Walked me through all the steps and requirements, making it a confident and positive experience! Would recommend springbok properties to anyone.
Giorgia · 25 July 2023
Agent replied · 19 June 2024
Thank you for leaving us your feedback, it means a lot to us. We're thrilled to have been of help to you and appreciate your kind words. Your feedback will be passed along to our team members. If there's anything else we can assist you with, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotYou talk to more that 5 people and yes…
You talk to more that 5 people and yes ok they sold my property but at a lower price than I wanted as they said I wouldn't get a better price and they also charge a lot of money to do this - would have been cheaper going with estate agent but they got the job done
Devalued · 16 December 2024
Agent replied · 23 December 2024
Dear customer, thank you for your feedback. We are sorry to learn that your experience with us did not meet your expectations. We welcome all feedback such as this, as it is critical in our efforts to continuously improve. As with any sale, unfortunately, we are not able to make any guarantees, if the market does not respond in the way that we all anticipated, at your discretion, there is of course the option for your price to be reduced, however, this is case dependent and not the same for everybody. It is an individual situation, which can be difficult to comment on, on forums such as this one. We are glad to have been able to achieve your sale, and wish you all the best in this new chapter. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotTime wasters
They advertise and claim to give a price in 2 minutes over they website, but they turn you in to.their loop hole of phone calls to make waste your time !
Elio · 20 October 2025
Agent replied · 23 October 2025
Dear Elio, thank you for sharing your comments. We apologise for the delay in you receiving your quote. We often need to discuss certain things with you before we can provide a valuation. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJust started the process of purchasing…
Just started the process of purchasing property and Haden is my sales negotiator. So far so good. Still very early to comment on the service but will edit this review once purchase is finished.
Mr · 21 March 2025
★★★★★ 1/5
Trustpilotfirstly i like to thank you for your…
firstly i like to thank you for your reply and i see has of 19,05 tonight that the property is still for sale and i was very intrested in buying it but the experience has put me off but i think going forward if your prospective buyers are given a contact number so if a viewing is given out of working hours they can call some one incase owner is running late and can wait bit longer not just stand out side not knowing what to do but its time to draw a line under this unpleasant experience but once again i thank you for your last reply
Alan · 9 October 2023
Agent replied · 16 June 2024
Dear Alan, thank you for your comments. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotProperty Sold within 10 days & whilst we were abroad
We contacted Springbok to market our property & host viewings as going abroad for a few weeks.The whole process was really easy & surprisingly quick.Within a couple of days we had messages telling us the viewings that were booked & within 10 days we had 2 offers. We have accepted an offer & hope to complete the sale within 6-10 weeks. St4.
Debbie · 30 September 2024
Agent replied · 23 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotWf12 property Not completed yet but the…
Wf12 property Not completed yet but the buying stage is going well so far Jessica is keeping me informed and up to date with progress so far. Thank you Jessica
Mohammed · 24 November 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotABSOLUTE TIME WASTERS
ABSOLUTE TIME WASTERS After several quotes from other companies I contacted springbok properties for a quote on the 29/09/23, they wouldn't speak to me because the property is in my wife's name and she wasn't with me , (it wasn't an issue with other companies, I only wanted a quote, I wasn't signing any contracts) I made a phone call appointment on 2/10/23, they promised to call before my wife left home at 10am. No phone call until 4pm! Again they wouldn't speak to me without my wife present. Second phone call appointment made on 5/10/23, this time they called and offered me 75% of market value, everyone else is offering 85%, so much for the claim they make on there website of offering the top price ???What a total waste of my time.
Paul · 6 October 2023
Agent replied · 16 June 2024
Dear Paul, thank you for your review. We want to clarify that our policy to speak only with legal owners is in line with legal guidelines to ensure transparency and compliance. Regarding the delayed phone call, we sincerely apologise for any frustration this may have caused. Our aim is to provide a seamless and efficient service, and we regret falling short on this occasion. In terms of the valuation, our commitment is to offer honest and fair valuations based on an assessment of the property. We understand that the offered valuation may not have met your expectations compared to others you've received. We appreciate your feedback, as it helps us identify areas for improvement. If you have any further concerns, please feel free to reach out. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleErnest was great when dealing with the property I purchased! Having one to one care when dealing with the buying of a property is stressful! Having Ernest to contact was easy and he was extremely helpful!
Katie · 20 June 2023
Agent replied · 19 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpringbok did what they said on the tin, sold my property quickly at an agreed price. All the staff I had dealings with were great especially James my sales negotiator as he went above and beyond.
Kirstie · 20 June 2023
Agent replied · 19 June 2024
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBuying a property
Currently in the process of purchasing a property, Craig has been so helpful, informative and easily available. He along with Jasmine have made this process so much easier and enjoyable
Miss · 23 November 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWas told they could buy this house…
Was told they could buy this house within two weeks for full market value, within two weeks they was offering 2/3rds of market value to sell within a month this was in march 2023 todays date 17/08/2023 still haven’t completed what a bunch of wasters never pick the phone up you have to leave voice messages then wait for them to get back to you,if you want to sell your house doit yourself but don’t let this bunch of losers in on it.Marc silvester todays date 20/09/2023 still not sold no word since last Friday hope readers are getting the grift, not long now before I take legal advice.today I 5/10/2023 I received the payment from the sail of this house considering they sold it for £60.000 and saying all expenses will be paid I received £47.000 yes that’s right £47.000 they took £10.000 for themselves the other missing monies went to there solicitors although the solicitors deny being part of springbok, springbok sent an email how was their solicitors support and professionalism the whole company stinks from the bottom to the top, I can’t understand why. They have so many people praising them or is it maybe getting paid to write reviews they seem to get plenty of money to do these things, BUT HEY HO THATS MY OPINION. as stated previously 1 star is 1 to many
Bernard · 5 October 2023
Agent replied · 16 June 2024
Dear Bernard, thank you for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We'll look further into this internally to take any necessary improvement measures. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason has been supportive and punctual…
Mason has been supportive and punctual when needing anything, good service
Ian · 13 November 2024
Agent replied · 23 December 2024
It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
★★★★★ 1/5
Trustpilota day since sprinbok replied to my…
a day since sprinbok replied to my review and said they are investagating the matter and no update about their poor service i had ,i would like to know why 1] why they sent me to view house at time they said which was 17.45 when i got there no one there to show me around and if springbok suggest a time i would have thought they would have some one in their office working so i could contact if there was a problem and if they do not have anyone working at that time i put forward for consideration they do have people viewing homes they are selling and i would like there outcome of there investigation they said they were undertaking you have had over 24 hours selling or buying a house your customers on both sides should be always kept updated and you should always be on end of a phone to help if some thing goes wrong i await your reply
Alan · 4 October 2023
Agent replied · 16 June 2024
Dear Alan, thank you for taking the time to share your experience, and I sincerely apologise for the inconvenience you faced during your scheduled viewing. Your feedback is essential to us, and I'd like to offer some clarity on the situation. This is certainly not the level of service we aim to provide. We understand the frustration and disappointment you must have felt after receiving multiple reminders and making the effort to attend the appointment. In this particular case, the viewing was meant to be conducted by the vendor themselves, and unfortunately, it was out of our control that they did not attend. We appreciate your initiative in taking a picture to document your presence at the property, and I'm sorry for any difficulty you faced trying to contact us. We'll be reviewing this further internally to implement any necessary improvement measures. Thank you for your understanding and we hope to have the chance to assist you better in the future. If we can be of any further assistance, please do not hesitate to contact us directly. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotContacted this company around 3 weeks…
Contacted this company around 3 weeks ago to investigate a quick sale.Offered two packages, quick sale at a reduced rate of 60k or sell property on our behalf for a fixed price. Bearing in mind property’s is valued at 85-90k.Survey complete then no communication. Finally contacted and offered 45k at last minute.AVOID THESE VULTURES AT ALL COSTSeems to be a bit of a scam tactics where they try to get these reviews removed ! Comment asking for infor but still don’t reply
Sean · 3 October 2023
Agent replied · 16 June 2024
Dear Sean, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine was a great agent throughout
Jasmine was our agent throughout the buying process and was absolutely fantastic. They chased everything as and when needed, resulting in completion today, two month after reserving the property.
Stephen · 14 December 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
Trustpiloti had three reminder texts from spring…
i had three reminder texts from spring box reminding me i had appointment to view a property at 17,45pm this evening when i got there there was no one there i waited still no one i took a picture of front of house to prove that i turned up i phoned the number that spring box texted me on through out the day but answer message said phone i am calling is turned off so i sent picture i took to prove i was there they knew i was a cash buyer to treat potential buyer this way is poor
Alan · 2 October 2023
Agent replied · 16 June 2024
Dear Alan, thank you for taking the time to share your experience, and I sincerely apologise for the inconvenience you faced during your scheduled viewing. Your feedback is essential to us, and I'd like to offer some clarity on the situation. This is certainly not the level of service we aim to provide. We understand the frustration and disappointment you must have felt after receiving multiple reminders and making the effort to attend the appointment. In this particular case, the viewing was meant to be conducted by the vendor themselves, and unfortunately, it was out of our control that they did not attend. We appreciate your initiative in taking a picture to document your presence at the property, and I'm sorry for any difficulty you faced trying to contact us. We'll be reviewing this further internally to implement any necessary improvement measures. Thank you for your understanding and we hope to have the chance to assist you better in the future. If we can be of any further assistance, please do not hesitate to contact us directly. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleVicky was very helpful when we had IT issues completing the form.she was on constant contact with me and helped me resolve any queries. She's very pleasant, professional and courteous. Her communication skills was very good. I was very happy with the service she gave me.
Sky · 20 June 2022
Agent replied · 19 June 2024
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to Vicky, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotProfessional
Fairly happy with my accepted offer. Not bad with the current market and everyone I’ve encountered has been helpful and professional.Ernest was polite and sincere.Looking forward to completing the sale.
AdamWebsite · 19 November 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThis is my first experience in selling…
This is my first experience in selling a home,after a bad experience with an estate agent and the time wasted, I gave springbok properties a call, within half an hour I had a price agreed, I had a viewing within the week, and a buyer by the second week, all very efficient, well explained, all the work is done for ya no time wasted, staff rang to introduce themselves, explained there role, very friendly and nothing too much trouble, calls and emails answered straight away, would highly recommend springbok properties, offer really good price too 😊
Jayne · 30 September 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie was our point of contact
Natalie was our point of contact, she was excellent. Always chasing on enquiries on our behalf. Very happy with her service.
Brogan · 24 May 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason was excellent he took care of…
Mason was excellent he took care of everything keeping me up to date as we went along and quickly getting me a buyer without too much stressDeirdre
Deirdre · 23 January 2024
Agent replied · 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHonest, professional and useful
After being on the market with my estate agents for a few months, I started speaking to many cash property buying companies like Springbok. I found them to the most honest, knowledgeable and efficient. They made me a cash offer within hours and explained how they came up to this offer Their local knowledge was also exceptional. I was confident of the results based on my initial interactions with them and decided to proceed with the offer. We completed the transaction within weeks from the initial enquiry and nothing was too much for them. Always kept me up to date with all proceedings. Thank you Springbok xx
Emma · 27 September 2023
Agent replied · 16 June 2024
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotQuick and speedy process
Marc made the whole initial sale process easy and quick and was on hand to help with the online process if required. He was patient and easy to communicate with,Thanks for a speedy initial process !
Anne-Marie · 9 June 2023
Agent replied · 16 June 2024
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
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