Springbok Properties Nationwide Old Trafford reviews

★★★★★ 1/5

Trustpilot

Natalie refused to refund my deposit…

Natalie refused to refund my deposit after the 60 day contact ended when the seller refused to reduce the price due to damage found in the property afterward. They are trying to scam me out of my deposit even though I have proof the buyer will not lower the price. Complaint on going Beware of these cowboys !!!! Please ignore the poor explanation by Springbok in reply. They have their facts completely wrong. The house was uninhabitable. They keep coming up with poor excuses but I've asked the property ombudsman to investigate it. Don't part with your money you probably won't get it back their agreement is very very vague and they tell you lies!(

Debbie · 21 November 2023

★★★★★ 5/5

Google

Jessie Thornton has been amazing from start to finish throughout the process of our house purchase. Jessie is always so prompt in replying and has worked really hard to get a speedy sale price agreed. We cant thank you enough for making this process as smooth as possible.

Emma · 20 June 2022

★★★★★ 5/5

Google

we recently used Springbok to sell a house. They gave us 3 options 1) they buy it now at a greatly reduced price 2) they put it out to there portfolio of clients and guaranteed us a price for a quick sale 3) they list it and sell it like any other estate agents for a fixed fee! we chose option 3 and sold our house within a week for 15K more than anticipated special mention to Jess who handled the sale including booking viewings and negotiations she was fantastic communication throughout was spot on from Leighton and even during the period he was off to be with his partner while she had a baby. brillaint service from start to finish!

Mike · 20 June 2022

★★★★★ 5/5

Google

Our negotiator Chris was extremely knowledgeable and helpful. He explained all the options in depth and was professional at all times whilst also being understanding as the property being sold was my late fathers. He kept me updated at every stage and is a great ambassador for Springbok

Paula · 20 June 2022

★★★★★ 1/5

Trustpilot

Lessons learnt from a negative experience

I reached out to Springbok with the intention of arranging a prompt property sale, but the process turned out to be anything but swift. It closely resembled the traditional agent experience. When I enquired about the speed of the sale, I was told “my nerves had the better of me” and I found their patronizing tone distasteful when they insinuated that I had misunderstood their services. I am no expert but I am educated and spent a lot of time in the phone with them discussing their offering. After a painstaking two-month wait, Springbok finally located a buyer who offered £25,000 below the asking price. I was assigned a solicitor, and then communication ground to a halt. Although I was assured of the buyer's commitment, my solicitor received no updates for weeks. The most frustrating aspect was Springbok's elusive nature, with numerous unanswered calls and emails, rendering them unresponsive and uncooperative to move things along.Frustrated, I withdrew my property from their listings and enlisted the services of another agent. Interestingly, the very same buyer, who initially approached me through Springbok, returned through the new estate agent, offering an additional £20,000. Acknowledging that Springbok might have some claim on this buyer, I attempted to contact them, leaving seven messages and multiple emails, all unanswered. Consequently, I proceeded with the new estate agent to avoid losing the buyer.Four months later, a day after the exchange and just before completion, Springbok resurfaced with a pending application on my property title, demanding payment of their fees (the difference between their price and the new agent's price, £20,000). Yet again, my attempts to reach Springbok through emails and calls proved futile. Fortunately, their solicitor stepped in to mediate, ultimately agreeing a reduction of the fees and clear my property title.This ordeal was a harrowing emotional rollercoaster. To settle Springbok's fees, I had to borrow from my bank. While I accept responsibility for signing a contract with unfavorable terms, I believe the fees were unjust considering my persistent efforts to engage Springbok and address the buyer situation in a timely manner. Yes, they found a buyer, but I have no reason to believe this buyer wouldn’t have found my property on the other mainstream agent’s website. Also note, my property was not derelict or in bad shape but in good conditions.As a lesson learned, and for the benefit of future customers, I would strongly advise opting for a traditional agent, as the promise of a quick sale with Springbok turned out to be a myth. Additionally, it's imperative to exercise caution when signing contracts, especially under pressure, as I did, in the hope that Springbok would guide me through the process, an expectation that went unfulfilled, leaving me burdened with a substantial bill at the end that depleted my financial cushion.I wasn’t planning on writing a review, but 24 hours after I paid their fees they emailed me enthusiastically congratulating me on my sale and encouraging me to review them… so I decided to document my experience hoping it will help others avoid my mistakes.

Lucia · 20 November 2023

★★★★★ 4/5

Trustpilot

Slow to start but once buyer found very quick sale

It was a good start with urself selling our property but once the 1st buyer pulled out after a long time waiting the while progress slowed right down , it took nearly 1 year to sell the property but that was because we had sitting tenants in it which council dragged heals to rehouse . Once we found 2nd buyer the whole prossedure only took weeks to complete so was very impressed .thank u for selling for us

Carol · 4 January 2024

★★★★★ 5/5

Trustpilot

Really impressed with Jessica at…

Really impressed with Jessica at Springbok .She was excellent at returning and answering calls and very helpful .Springbok are very professional.Jessica is a credit to them

Neil · 28 March 2024

★★★★★ 5/5

Trustpilot

Mason

Me and my partner are in the process of buying our first house. Mason has been quite supportive and understanding with our situation. Very good communication!

Susmita · 26 March 2024

★★★★★ 4/5

Trustpilot

Overall good experience.

Overall good experience.Becci was through and kept me updated.Would say the Solicitors who were recommended were very poor, lack of communication and struggled on some basic points

Mr · 4 March 2024

★★★★★ 5/5

Google

James & Mia have both been great and really responsive through the process of me buying a house. I’m a first buyer and really new to this, they have made the journey so easy and helped me every step of the way. They are also processing the sale really fast for me enabling me to move into my new home as soon as possible. Would highly recommend Springbok as a company.

Elle · 22 May 2024

★★★★★ 5/5

Trustpilot

Becci was brilliant all the way through…

Becci was brilliant all the way through my sale. She kept me informed about everything that was happening.So glad she helped with my sale.Thanks so much Becci 😊

Rachel · 9 February 2024

★★★★★ 1/5

Trustpilot

Just awful!

I was sold this company by them saying that they had investors waiting to purchase. This did not happen and it’s now gone on the open market at under market value and zero viewings since I put it on with them in September. I’ve been pushed to price it even lower which I am not prepared to do and I stated clearly at the beginning what my lowest price would be. I’ve been trying to contact my negotiator for over a week without response, emails, phone calls and voicemails. I then contacted Customer Services who said they would respond within 72 hours, still nothing a week later. I have written to Customer Services again but am not holding out for a response! Shocking service from Springbok and unfortunately tied in for 16 weeks!! I would like to be released so that I can use someone who actually communicates with me and who I feel confident is working on my behalf.

Sue · 9 November 2023

★★★★★ 5/5

Google

Louis helped me from start to end top man would highly recommend

David · 15 April 2026

★★★★★ 5/5

Google

Sam was so helpful, responsive and reassuring! Definitely a great experience so far thanks to him!

Nathalia · 22 October 2025

★★★★★ 4/5

Trustpilot

Ernest Lukovnikovas was polite

Ernest Lukovnikovas was polite, professional and followed through with what he said he was going to do. I didn’t have to keep ringing and was kept up to date.

Robin · 16 January 2024

★★★★★ 5/5

Trustpilot

All round good experience

I recently bought a house through Springbok Properties.

Abbegail · 15 May 2026

★★★★★ 5/5

Trustpilot

WS10

WS10Just want to thank our Sales progressor Mia Richardson for all her hard work, knowledge and endless support on the sale of our property. Always there for us to answer our queries no matter how bIg or small, even going beyond and above her call of duty to chase our ongoing purchase. We found Mia to be OUTSTANDING in every aspect. We couldn't have done it without her. THANK YOU MIA FOR EVERYTHING.

Jan · 7 April 2024

★★★★★ 5/5

Google

My viewing & offer process was handled by Jessie. Every question I had was answered with so much patience, nothing was too much for her at all. She really took the time to make sure everything was put in place before & after an offer was submitted & accepted. She’s amazing at her job & is such a lovely person, can’t recommend highly enough! Thanks you Jessie! :)

Natalie · 25 July 2023

★★★★★ 5/5

Google

I found a property on zoopla, i called the agent (Wayne Bannister). He booked a viewing for me , i liked it. I made an offer it was accepted the same day. Wayne called me at the same time and guided me in the whole process. The service is really fast and smooth. Would definitely recommend others as well.

Saloom · 2 December 2024

★★★★★ 5/5

Trustpilot

Fair and truthful

I moved here from Canada and also lived in the USA. I was extremely surprised in the difference in how the buy and sell process works.My experience with Springbok Properties has been excellent. They do what they say they will do and alleviate much more stress. I don’t feel they are taking advantage of me like many would assume would happen in such circumstances.I recommend them and would do it again.

Lorraine · 14 May 2024

★★★★★ 4/5

Google

Joe helped find me a the correct buyer within the allocated time

Jamie · 13 April 2026

★★★★★ 4/5

Trustpilot

Got the job done with minimal fuss

Got the job done with minimal fuss. Jessica negotiated sale and Jasmine looked after things after sale was agreed. Very happy with both of their work. Even when one of them was on leave I'd get a call from someone else temporarily assigned to our sale to keep things moving along. Would definitely use them again however would want a bit more info regarding the ability to walk away after a buyer is found but exchange of contracts dragged on too long as it looked like something that could trip you up. Our sale was agreed at the end of August and completion took place 1st November so pretty happy with that.

Jim · 2 November 2023

★★★★★ 5/5

Trustpilot

Haden has been so helpful and very…

Haden has been so helpful and very knowledgeable, he has kept us informed at every step

Richard · 12 September 2024

★★★★★ 5/5

Google

Marc made the whole initial sale process easy and quick and was on hand to help with the online process if required. He was patient and easy to communicate with, Thanks for a speedy initial process !

Anne-Marie · 20 June 2023