Springbok Properties Nationwide Old Trafford reviews

★★★★★ 1/5

Trustpilot

SORT YOUR CUSTOMER SERVICE OUT !

I would give them 0 stars if I could. Started when I was trying to call my agent to make an offer. that took 90 minutes. I then get sent a payment link that doesn't work. Left her a message at 9:07 to tell her to call me so we can sort it. Don't hear back from her so leave a message with someone for her to call me back at about 1pm which did not happen. Finally get through to her about 4:30pm At which point she tells she will get someone from IT to fix it. I end calling again to ask to speak to IT a couple of hours later when they tell me I will get a call in under 4 hours. It never happened. I then had to put a note through the vendors door to apologise as to why my offer is so late. I then call up today to ask to speak to my agent and get lumbered with the the worse customer representative you can imagine. I would avoid this company like the plague if I were you!If you delete this review again I will complain.

Leigh · 9 December 2023

★★★★★ 5/5

Trustpilot

Fast and Reliable Service

Quick efficient and when unable to contact by phone, they call back ot email in a timely manner. Izzy and Jasmine were both helpful and friendly and explained things in a clear and concise manner

Andrew · 27 September 2023

★★★★★ 5/5

Google

Taryck was very knowledgeable and very friendly on the sale of the house. No problems at all

Rachel · 22 September 2024

★★★★★ 1/5

Trustpilot

A quick sale and no costs.....I don't think so.

From the start I was assured of a quick cash sale this didn't happen, the property was then advertised. No viewings or interest apparently, my property was let so had tenants, there where viewings arranged but then they didn't show up. I was asked and basically told I needed to reduce my bottom line figure if I wanted to sell, I mentioned what had been discussed about there being cash buyers, I was told the cash buyers wanted to judge the market before making an offer, basically if there was a lot of interest the cash buyers would could in at that point. When you look at all the advertising jargon it borders on FALSE, "Sell in days - Not Months" mine was supposedly sold but has been going on for over 3-months! What they don't do is tell you what they have been offered for your property, the purchaser agreed on £186,000.00 with them, they told me I needed to accept £177,500 I wasn't made aware of the purchasers offer! Stay well clear of this company, use a local estate agent, as the saying goes "if it seems to good to be true it probably is". Would agree also with the other reviews with regards the issue of people not available for contact and do not return your calls.

Alan · 7 December 2023

★★★★★ 4/5

Trustpilot

Motivated to complete

I did not have to get involved tooMuch and the buyers they find are motivated to move forward. They did make a good profit but I got what I asked for and they gave me a motivated buyer. Due to all other costs being covered by springbok I probably broke even had I sold at the same value through a normal estate agent. The solicitor they used for me was independent and very good.

Thomas · 11 April 2024

★★★★★ 5/5

Trustpilot

Good communication throughout the sale…

Good communication throughout the sale of my house so I always kept upto date. I dealt with Jennie and Jasmine how were both really good.

Martyn · 30 April 2024

★★★★★ 5/5

Google

I have been looked after by Mason Adams on my journey to sell my home, I would like to thank Mason for his help with the sale.

Glenn · 21 March 2024

★★★★★ 5/5

Google

We engaged Springbok to sell a flat with a short lease. Previously we had next to no takers. Through James we negotiated a fixed price and he arranged numerous viewings. Within a few weeks we had a full price offer and are currently in the selling process. James (Springbok) was very efficient and I highly recommend him and them.

Russell · 19 December 2024

★★★★★ 5/5

Google

Mason was great, communication was 5 star and the support was brilliant. I would recommend Mason to anyone thinking of purchasing through Springbok.

Dan · 5 June 2024

★★★★★ 4/5

Trustpilot

Excellent progressor

Jasmine was good at her role, ensuring the sale continued, the legalities and formalities were in place.Very good service, friendly, approachable, responsive. An excellent progressor.

Lisa · 28 April 2024

★★★★★ 1/5

Trustpilot

Don't waste your time

They tell you they have a portfolio of investors ready to buy and they can secure a sale within a month (seemed to good to be true but I didn't mind if it took a bit longer). A month later and there hasn't been a viewing and they want me to significantly drop the price even though I'm in a fixed price agreement at the lowest price I would be willing to take. They don't tell you they will shove it on rightmove at the lower price and there's nothing you can do about it, and in fact its a clause in their agreement that they can put it on at any price - I was told by the agent "I can put it on rightmove for £20 if I want to" and then when I raised my concern that would be damaging to the value of my property, he disagreed...Unfortunately I am tied in for 16 weeks (and then you need to remember to give them 28 days notice) so just have to leave my property for sale with them to avoid paying a penalty. The agent ignores calls and emails, then when you finally get through you get scaremongering tactics to try to get you to agree to lower the price. Just stick with a traditional estate agent.

Emma · 1 December 2023

★★★★★ 3/5

Trustpilot

The initial sales pitch was fine but…

The initial sales pitch was fine but after that ………We had an agreed target price for the property, and it was advertised as ‘offers over’ but the first offer was at that price- we negotiated and accepted a price well below what Springbok clearly knew was our target but as time was running out to meet our deadline to retire and move abroad we accepted.The communication to their approved solicitors was SHOCKING. - the price quoted to them was wrong, they had not clarified with the solicitors that the payments would HAVE to be made at the end of the sale process. Trying to talk to someone at Springbok was initially fruitless.I had to complain to the solicitors about their shoddy paperwork and they somehow managed to get hold of Springbok to contact me to clarify the errors.The reviews indicate they are a reasonable company but my experience to date is not great and at this point in time I’m highly unlikely to recommend- however the process is yet to complete so there is time for redemption.

Bob · 30 November 2023

★★★★★ 5/5

Google

Kept informed every step. Also prompt to reply to queries. Thank you Mia Richardson

Sue · 2 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Haden was really helpful and friendly during the process. Answered all the questions and was always at the other end of the line. Thank you

Daniela · 26 April 2024

★★★★★ 4/5

Trustpilot

Ernest has been very helpful and…

Ernest has been very helpful and patient through out the process. He listened to what I required from this sale and delivered the result I wanted with in my time frame.

Manmohan · 21 December 2023

★★★★★ 1/5

Trustpilot

Terrible service.

Any future business this company receives will not come via recommendation from me.Any issues you encounter will be met with the answer, "that was someone else from a different department, I can't help what they've done".I've previously written an honest review of a terrible experience which was replied with, "it is under investigation". I am yet to hear any excuse or outcome to the issues raised.The EPC was paid for and not carried out until the very last minute, delaying the sale further, even though I paid for it to be done 9 months prior. I called to speak with a manager to complain but was told the person I was complaining about was the manager and she would not put anyone more senior to herself on and took the complaint herself. I doubt that was ever filed.The conveyancers that springbok insisted you use are just as terrible and unprofessional.The whole experience from start to finish was a shambles and I would never put myself in a position to use them again, as a seller or a buyer. The only reason the sale did not fall through was because I knew the buyer and could speak with them directly, although, I still paid for the 'privilege' of springboks services.*Edit*As far as I'm concerned, that response to that type of feedback just screams sarcasm and lack of professionalism. Not even an obligatory apology. I'm not angry with that response though, I'm actually pleased, you've just shown what you're like to deal with and proven that all the negative feedback reviews are correct. Good luck with future endeavors.

Gary · 27 November 2023

★★★★★ 5/5

Trustpilot

Lewis - Negotiator - great service

We had a great experience with our negotiator Lewis. There were some challenges thrown Lewis's way, and I felt he handled them in a professional manner. He provided constant feedback on the process.

Travers · 31 October 2023

★★★★★ 5/5

Google

Having tried to purchase an investment property through other agents without success, Springbok seem to be much more responsive and have a more robust sales process. My contact Ernest is really helpful and is proactively managing the purchase.

Anthony · 20 June 2023

★★★★★ 5/5

Google

A very positive company to deal with. We dealt with Lewis Buddle who kept us on the right track every step of the way. Always available, even once we were onto the next stage of purchase. Thank you.

Andy · 20 June 2023

★★★★★ 1/5

Google

If this is too long, skip to the last six lines. These will tell you all you need to know :) Went with Springbok as they advertised as a "quick sale" company. Was promised an extensive pool of investor buyers - these buyers don't exist. Was encouraged to believe that it would be cheaper than a traditional sale because I wouldn't pay solicitor fees (actally, you do if it's leashold). The sales process is black-box - you have no idea how much their cut is until it's too late. In my case the target price was £100,000, I accepted £96,000 (because I wanted a "quick sale"...) and the actual offer from the buyer turned out to be £101,000. A nice cool £5,000 for Springbok. Too late - I'd signed their contract. This "quick sale" is now into its 12th month... I became tired of the lack of progress and the sales progression team appeared to be totally impotent. I set deadline of 1st September and they all just ignored that totally and carried on as if I hadn't said anything. Threats to pull out went on deaf ears - it was as if I wasn't there at all. The solicitor I was assigned made no contact for nearly 2 months between September and November. Come November and still no progress, I bypassed Springbok and the useless solicitor completely and contacted people directly. Despite being told by Springbok that "we are so close!", we were a million miles away from completion. I was finally the one that got the deal into a position to proceed - Springbok did absolutely nothing. At least the solicitor sprang back into life to prove he wasn't dead. He could probably smell his cut of the proceeds... I'm currently trying to get them to reduce their cut, but as usual I'm met with replies that don't even acknowledge what I've said. Hopeless. So: If you want a stressful and drawn-out sale that you have to work out all on your own, Springbok is for you. If you want to be ignored, ripped-off and deal with clueless sale sprogressors, then Springbok is for you. If you want a simple buy/sell with no chain to take a full year of your life, Springbok is for you. If you want to be assigned the worst solicitor possible, Springbok is for you. If you want to feel like a prisoner in your contract, Springbok is for you. If you want to find the worst buyers in the world, Springbok is for you.

P · 22 November 2023

★★★★★ 1/5

Google

Don't use unless you want to be ripped off! Read the bad reviews - they are true representations of what it is like. They tell you they have loads of buyers interested in your type of property - They don't. They say you will get the price you want - You don't. They say they cover all the fee's - They don't. Then they take an extortionate amount of the sale price for doing virtually nothing at all. Also, beware of the solicitors they choose for you - They are worse than useless as well. Avoid at all costs and stick to a traditional estate agent - I know I will for the rest of my portfolio sales (Source : allAgents)

Keith · 22 November 2023

★★★★★ 1/5

Google

***Edit*** Alex called me this morning questioning my review and saying it is an unfair representation. Everything I have written is what happened and I don't like the fact he called me to seemingly persuade me to change it. Unprofessional. Do not use this company if you want to buy/sell a house. My partner got charged a "holding fee" which our solicitor said was nonsense. They are very dishonest and unprofessional, also quite rude on some occasions and fraudulantly sign documents. Good luck trying to get hold of these people when you call as the receptionist never answers or the agents phone is off. They will lie to the seller about offers and take advantage. They will threaten legal action when they do not even have the grounds to do so. Complete shambles of a company.

Design · 22 November 2023

★★★★★ 4/5

Google

William Kenny was our go to advisor.. he was extremely pleasant to deal with, called when he says he would and kept us up to date and informed .

Mireille · 11 June 2025

★★★★★ 2/5

Google

No sure what this company is about, tried to book a viewing for one of their properties over a week ago and still no appointment made. The other concern is the 10% holding fee they want if you want to buy a property that they are selling on behalf of a vendor. I have never heard of a holding fee and have purchased a number of houses over my lifetime. Something ain't right!

Angela · 20 April 2024