Springbok Properties Nationwide Old Trafford reviews

★★★★★ 4/5

Trustpilot

We had never heard of Springbok before…

We had never heard of Springbok before and the process was very easy and despite not being at our property at times when viewing was organised the team handled the viewing with ease and it seems the process will enable completion seamlessly for both us and our purchaser being happy and also in their new home where we have been.

John · 17 December 2024

★★★★★ 1/5

Google

Service was shocking, I didn’t receive a call about the enquiries I had about a property I viewed twice. I wanted to place an offer on a property and it took over 24 hours for someone to get back to me despite calling 3 times. I placed an offer and wasn’t told whether it was accepted or rejected until I called to chase over 48 hours after. Shocking service.

Kenan · 27 July 2024

★★★★★ 5/5

Google

Fairly happy with my accepted offer. Not bad with the current market and everyone I’ve encountered has been helpful and professional. Ernest was polite and sincere. Looking forward to completing the sale.

Adam · 22 December 2023

★★★★★ 1/5

Google

I reached out to Springbok with the intention of arranging a prompt property sale, but the process turned out to be anything but swift. It closely resembled the traditional agent experience. When I enquired about the speed of the sale, I was told “my nerves had the better of me” and I found their patronizing tone distasteful when they insinuated that I had misunderstood their services. I am no expert but I am educated and spent a lot of time in the phone with them discussing their offering. After a painstaking two-month wait, Springbok finally located a buyer who offered £25,000 below the asking price. I was assigned a solicitor, and then communication ground to a halt. Although I was assured of the buyer's commitment, my solicitor received no updates for weeks. The most frustrating aspect was Springbok's elusive nature, with numerous unanswered calls and emails, rendering them unresponsive and uncooperative to move things along. Frustrated, I withdrew my property from their listings and enlisted the services of another agent. Interestingly, the very same buyer, who initially approached me through Springbok, returned through the new estate agent, offering an additional £20,000. Acknowledging that Springbok might have some claim on this buyer, I attempted to contact them, leaving seven messages and multiple emails, all unanswered. Consequently, I proceeded with the new estate agent to avoid losing the buyer. Four months later, a day after the exchange and just before completion, Springbok resurfaced with a pending application on my property title, demanding payment of their fees (the difference between their price and the new agent's price, £20,000). Yet again, my attempts to reach Springbok through emails and calls proved futile. Fortunately, their solicitor stepped in to mediate, ultimately agreeing a reduction of the fees and clear my property title. This ordeal was a harrowing emotional rollercoaster. To settle Springbok's fees, I had to borrow from my bank. While I accept responsibility for signing a contract with unfavorable terms, I believe the fees were unjust considering my persistent efforts to engage Springbok and address the buyer situation in a timely manner. Yes, they found a buyer, but I have no reason to believe this buyer wouldn’t have found my property on the other mainstream agent’s website. Also note, my property was not derelict or in bad shape but in good conditions. As a lesson learned, and for the benefit of future customers, I would strongly advise opting for a traditional agent, as the promise of a quick sale with Springbok turned out to be a myth. Additionally, it's imperative to exercise caution when signing contracts, especially under pressure, as I did, in the hope that Springbok would guide me through the process, an expectation that went unfulfilled, leaving me burdened with a substantial bill at the end that depleted my financial cushion. I wasn’t planning on writing a review, but 24 hours after I paid their fees they emailed me enthusiastically congratulating me on my sale and encouraging me to review them… so I decided to document my experience hoping it will help others avoid my mistakes.

Lucia · 22 December 2023

★★★★★ 4/5

Google

Ernest was our sales negotiator, his communication was generally good and he got our offer accepted within 10 days or so. He was helpful with any questions we had along the process.

Nathan&eva · 22 December 2023

★★★★★ 5/5

Trustpilot

Charlotte has been great from the…

Charlotte has been great from the beginning and is very helpful. She's always at the end of the phone if I need her.I would recommend her to anyone.Thanks so much for your help.Rachel

Rachel · 29 November 2023

★★★★★ 1/5

Google

ALL OF THEIR SOCIAL MEDIA COMMENTS ARE FAKE. I wouldn’t be surprised if a lot of these reviews are fake. Do not use them. I am shocked they appear to have good reviews. We wanted a quick sale on our property last year, signed a contract with them and agreed multiple times we wouldn’t receive anything less that £185k for our house. Had no offers, then all of a sudden my boyfriend received a call saying we had an offer for £167k. It was very low, but we had already found a house we wanted and accepted it for a quick sale. Turns out the offer wasn’t for £167k, the offer was actually for £180k and spring bok decided a £13k commission fee would be suitable for them. However, we had already signed to say we would accept the offer for £167k. What Springbok actually did, is completely mislead us. They flipped the circumstances, essentially buying the house from us and selling it on. Not what we agreed to. They outright told us the offer from the buyer was £167k, told us to sign something, which we did and then sent us a break down of fees. When confronted about this they were SO rude. Very condescending and couldn’t care less or see the problem. We got out of the contract, but are lumped with a ‘cancellation fee’ of £700 + VAT. Awful business and need to be reported to trading standards. No customer care at all. When asked on the phone why the cancellation fee included VAT the woman on the phone replied with ‘because we’re a business’. I suggest they train their staff on the actual reason so they can provide an informative answer. She had no idea what she was talking about and continued to be completely rude and dismissive. My boyfriend also left a review months ago and was replied to saying ‘we’ll be in touch today’. They didn’t get in touch. Shock 👏

Steffi · 22 May 2025

★★★★★ 4/5

Trustpilot

Great customer service

Harden was great at keeping us in the loop and communicated frequently

Archie · 16 December 2024

★★★★★ 5/5

Trustpilot

Great experience

We bought our house with Springbok and our progressor Tom was excellent. Always prompt with responses and supported us throughout with any queries.

Liz · 21 June 2024

★★★★★ 4/5

Trustpilot

Ernest was our sales negotiator

Ernest was our sales negotiator, his communication was generally good and he got our offer accepted within 10 days or so. He was helpful with any questions we had along the process.

Nathan&eva · 18 December 2023

★★★★★ 5/5

Google

Wonderful service from springbok, we have just sold our property with them and they did everything they said they would very promptly and efficiently. Would recommend. Thanks to Becci Simmons for taking extra care of us throughout the process.

Donna · 20 June 2023

★★★★★ 5/5

Google

Having Springbok as our selling agent was a great experience from the original contact to the final dealings with our buyer. My dealings with Anna Kruk and Annie Wood were responsive and prompt. I can recommend Springbok to anyone!

Roy · 20 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service throughout and great communication. Tom was really helpful and kept me up to date throughout.

S · 27 September 2024

★★★★★ 5/5

Trustpilot

Sold my house with Springbok

Sold my house with Springbok. Anna and Jamie were excellent process was slower than hoped but no fault of Springbok.Buyers solicitor was slow so no fault of Springbok

Ian · 11 March 2024

★★★★★ 1/5

Trustpilot

Stay way …

Please stay away and don’t get fooled by their smart marketing strategies. It’s not how they make seem to make it . Please don’t waste your time and stay away from this online agency.

Alex · 17 October 2025

★★★★★ 5/5

Trustpilot

House Sale

Springbok was very easy to work with. They kept me informed at every stage of the process and answered any queries promptly. Annie was my direct point of contact after the sale was confirmed and she was amazing.

Joanne · 14 July 2023

★★★★★ 2/5

Trustpilot

Only use if you wish to sacrifice your equity

I found Springbok properties by chance when researching agents to list my house with. I was sceptical at first as it all sounded too good to be true. I should have trusted my instincts. The sales person explained that they don't just buy properties at a low value and can also offer a more traditional, estate agent, type service. The salesman was very confident in their sales process, quoting figures such as "my last x houses were sold within 10 days". I decided to have a punt and put our house on the market with Springbok as their guaranteed for our property was quite attractive. This is despite them never viewing the property and being based nowhere near the area that I live in. Rather than the standard 16 week duration, I negotiated 8 weeks which took the deal up until Xmas. We had zero viewings and all Springbok appeared to do was list our property on RightMove. The price listed was for offers in excess of £10k more than they would guarantee me. I feel that had Springbok sold my property, they would have been the most expensive estate agent that we spoke with.I had a call every two weeks where the person looking after my case would tell me that the price should be reduced. I disagreed and refused to lower the price as it was comparable with others in my area. I made it clear that the problem to me is that only cash buyers can show interest which greatly narrows the potential buyers. I also pointed out that we were told about all the cash buyers and investors which had not transpired. At that point, we started to receive some cash offers, albeit at about 80% of the value of the property.My honest opinion is that if you want to sell your property quickly and give up a lot of equity then Springbok is probably for you. However, if you wish to sell your house the traditional way then it would be much more cost effective to use a traditional estate agent within your area as they will do far more for your money.No doubt this review will soon become lost amongst the hundreds of other "reviews" that seem to be generated daily. Hopefully any serious people looking to sell their property will be smart enough to filter out the 4 and 5 star reviews which seem to have a common, recurring theme.

David · 13 December 2023

★★★★★ 5/5

Trustpilot

Very pleased

Very pleased with the service received. Mason kept me updated, was friendly and professional. Thank you!

Iain · 11 October 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, Bethan Wilkins have done a fantastic job. Also Steven Tomlinson kept everything running smoothly. Recommended

Carlos · 25 September 2024

★★★★★ 3/5

Trustpilot

On line agent

When purchasing a property passed on to several people once price agreed no continuity until a lady called Natalie took over, can not fault her. Having to pay £396 for search’s and a legal binding contract a rip off. My solicitor did all the searches which I was more confident with. When it came to completing sent the key they had to the wrong address with all the details on of the property I had purchased. As an on line agent I found them very incompetent and do not recommend.

Christine · 12 December 2023

★★★★★ 5/5

Trustpilot

Charlotte handled the sale of my…

Charlotte handled the sale of my property efficiently and required very little from me to get it all done. I would recommend Charlotte and Springbok for selling a property quickly and efficiently.

Simon · 12 December 2023

★★★★★ 5/5

Trustpilot

I dealt with Becci

I dealt with Becci, and I found the whole process to be smooth and uncomplicated. My sale went through quicker than anticipated, especially in toidays climate with the time taken by Solicitors. No reason not to give five stars.

Anthony · 13 June 2023

★★★★★ 5/5

Trustpilot

Sales progressor review

Jake was great and my purchase went through successfully. Thanks Jake!

Cat · 23 December 2024

★★★★★ 5/5

Google

Lewis Buddle was very open, clear and honest throughout the sale of our property.

Andrea · 9 November 2024