Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience with Springbok was appalling. We had agents dropping keys into the key safe at 2.30 in the morning. Lewis (our negotiator) was completely inaccessible by phone or email. We were promised on numerous occasions a call back but never received one. Eventually we requested a new negotiator who was better but still sub standard. I would avoid using springbok in the future and will not recommend to anyone
Adam · 20 August 2024
Agent replied · 26 August 2024
Dear Adam, thank you for your feedback. We are sorry to learn that your experience with us was not a positive one. We'll be looking further into this internally to take any necessary improvement measures. Our key holding is via a third party company, and so we will raise this with them to ensure this is avoided in the future. We are sorry for any disturbances this caused and appreciate you bringing it to our attention for further review. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWhat a top company with great staff
What a top company with great staff, Natalie was brilliant, phone me every week with updates. Springbok sold and completed sale within 8 weeks. A++++++
Barrie · 28 June 2024
Agent replied · 16 June 2024
Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSuperb agent
Orla was very professional throughout the process, she was in constant contact, keeping us updated on progress and what the next steps were. She had a very friendly and happy manner each and every time I spoke to her.
Adam · 30 August 2023
Agent replied · 16 June 2024
Thank you for leaving us your feedback, it means a lot to us. We're thrilled to have been of help to you and appreciate your kind words. Your feedback will be passed along to our team members. If there's anything else we can assist you with, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat help!
Haden was always available and willing to help no matter what time of the day it was. Pleasure to deal with
Andrew · 4 September 2024
Agent replied · 23 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotExcellent communication
Excellent communication with Tom our sales progressor, the property sold with the first viewing and we had peace of mind to know that the buyers were committed with a deposit upfront. I have knocked 1 star off as the solicitors we had to use for the sale were not efficient at all and the price we got was probably a bit lower than the market value.
Elisabeth · 21 October 2024
Agent replied · 23 October 2024
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFrom lying salesman to unobtainable staff…
From lying salesman to unobtainable staff, this has been the worst experience of my life. These people couldn’t sell umbrellas on a rainy day.Firstly, they promise that they take a deposit so should anything go wrong you can get some money back that you have had to spend. WRONG WRONG WRONG. The deposit is only voluntary. They do not have to give a deposit. However, Springbok don't tell you that haven't taken the deposit so when it fell through the 1st time, I got nothing from them except an empty bank account as I have to pay out for solicitors and surveys.Stupidly we gave them a second chance as they promised they would take the deposit. They did. BUT....when it fell through the 2ns time they gave the deposit BACK TO THE PURCHASER. So again, I have a hole in my bank account for the 2nd house I tried to buy. Nearly a year has gone by and I have a house full of boxes, a very empty bank account and am no closer to moving than when I started. The other issue is the fact they you CANNOT get hold of them. I rang and rang and left dozens of messages on at least 3 separate numbers but it still took days to respond to me.All in all I'd be better off doing it myself that trusting these cowboys.All together every one, "Shoe me a home, where the buffalos roam....."
Mark · 9 February 2024
Agent replied · 16 June 2024
Dear Mark, thank you for sharing your experience. We appreciate your feedback, and we want to address the points you've raised. Firstly, we want to acknowledge that you are correct, we cannot legally, and wouldn't compel a buyer to pay a deposit; it is indeed a voluntary aspect of our process. Buyers do often choose to opt into a deposit for added security, which also serves to make the transaction more secure for the seller. We also wanted to clarify, as per a buyer's agreement with us when they do submit a deposit, it is refundable, however only under specific circumstances, for example, a survey finds that the property is unmortgageable or severe structural damage has occurred. It is challenging to provide you with a more accurate response, as we are having trouble locating your details in our system with the name you have provided with the review. We would like to discuss your case further to ensure that we are addressing your concerns appropriately. To assist you better, please share additional information or contact us directly at customerservicemanager@springbokgroup.co.uk. This will enable us to look into your concerns more thoroughly and provide the necessary clarification. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleMisleading, inefficient and rip off. They first asked me to reduce the house prise by £30000. After 3 months the asked for more reduction in sale and agreed to sell for 33000 less than agreed price. Than they promised rapid sale, 4 after months still making excuses and delaying sale. Also have hidden clause of 28 days notice if you want to withdraw. It’s a trap !!! Be careful… you will loose lots of money and delays etc.
Sheik · 21 March 2024
Agent replied · 19 June 2024
Dear Sheik Rehman, we appreciate you taking the time to share your experience, and we want to express our sincere apologies for any frustration you may have encountered during the process. Your feedback is invaluable, and I'd like to address your concerns to provide some clarity on the situation. We understand your disappointment with the progress so far, and we want to assure you that our goal is always to provide the best possible service and end outcome. Market conditions can change rapidly and whilst our expert valuers work diligently to research and determine accurate valuations, external factors can influence the outcome. We can also comment that, upon signing the agreement, the information about how your contract works and our processes is available to you. This agreement is not a guarantee of a sale. Our property sales negotiators will use their expertise to educate sellers along the way toward achieving a property sale. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleDO NOT LEAVE A DEPOSIT! I made an offer and it has been accepted on terms of lease extension. The vendor then changed his terms and I requested a refund. It took me many calls and emails to get a partial refund. I am still chasing for my remaining money which I gave in good faith. The sales contract is nonsense as the seller changed his mind after a month and I am stuck with the legal costs.
S · 21 March 2024
Agent replied · 19 June 2024
Dear S I, thank you for your comments here. We were sorry to learn that your purchase fell through. Unfortunately, we do have internal processes that we must follow when processing refunds, and we can see that you have been returned this deposit, though there may be a delay in you receiving this depending on your bank. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJess was very knowledge helpful and…
Jess was very knowledge helpful and friendly and explained step by step all we needed to do
Andrea · 1 November 2024
Agent replied · 23 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotRefreshing to work with Haden
Refreshing to work with Haden. Really quick even out of hours.
Mark · 21 May 2026
Agent replied · 26 May 2026
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleBuying a property at LS11 and James Davies was very helpful throughout the process. Negotiation was great and without issues and some minor things he helped me work them out so very happy and I would happily use their services again.
George · 20 June 2023
Agent replied · 19 June 2024
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service our excellent service Jesuca was…
Excellent service our agent Jesuca was fantastic.We were always kept up to date and all viewings were arrange with an agent to show buyers around the property.
Jonathan · 11 May 2024
Agent replied · 16 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotA very quick sale sor our property in SA18
From the very first phone call to the company, we have had a fantastic service. Each step of the way we have had a dedicated person to help us. We had photographs taken and an almost immediate offer. We are just waiting for completion now. Up until this point it has been less than a month. Impressive! Thank you everyone, and a special call out to Chris for securing the sale.
Susan · 22 July 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThe agency was amazing and very patient…
The agency was amazing and very patient with me. Overall experience was great Mason was always quick at getting back to me and answering all my questions
Izabela · 10 May 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWhy will nobody contact me?????
Why will nobody contact me? I have emails promising a call within 2 hours. I want to buy a house. I am a cash buyer but unless someone can tell me where the house is how can I make a decision???????????? I have emailed, I have called but absolutely no response? If I was using these people to sell my house I would be livid. If I could find it I would knock on the door and ask the vendors why their agents won’t contact me. These people could have had a very quick and easy sale. It leaves me very worried about making an offer if they are so difficult to speak to.
Nikki · 29 January 2024
Agent replied · 16 June 2024
We would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI found Springbok Properties to be very…
I found Springbok Properties to be very useful when selling the property.Ernest was our negotiator, Ernest was very polite, helpful and explained everything throughly
Marie · 1 July 2024
Agent replied · 24 August 2024
We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service from Bethan Wilkins who…
Great service from Bethan Wilkins who kept me updated on all levels. Bethan was very approachable and professional. She was able to answer my questions and keep me reassured about the sale of my property.
Michelle · 16 November 2023
Agent replied · 16 June 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleJoe was easy to deal with and kept us informed which is crucial - would definitely recommend his services.
Michael · 22 September 2024
Agent replied · 22 October 2024
We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleI can honestly say I have never received worse customer service in all my life!! Absolutely no communication after being moved over to the progression team. They would end my calls - I knew this because I would ring several times one after another and each time would ring different amount of times, some days I would call them 3-4 times and hear no reply. Emails ignored for days. It was nothing but stress, I wouldn’t pay the £2,500 reservation fee as it adds absolutely no benefit whatsoever. I would NEVER buy a property that was up for sale with this estate agents ever again!
Elysha · 21 January 2024
Agent replied · 19 June 2024
Dear Elysha, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMatt gave great support
Matt gave great support and encouragement. He managed our negotiations efficiently. Thank you Margaret from DH7
Margaret · 21 November 2025
★★★★★ 1/5
TrustpilotAvoid this company at all costs!
Avoid this company at all costs!! Absolutely hopeless, they never answer the phone to you and they say they have rung when they haven’t. The consultant was rude and very insulting telling us we should reduce our house by 65,000 well under what it is worth. The final straw came when someone entered our property without our knowledge no phone call or email, absolutely fuming as they left the lights on!! People book a veiwing and they don’t turn up, you are not informed that they cancelled, just left hanging around. NO feedback as to how the veiwing went and the person who came to do the veiwings didn’t even know how much the property was and had to ask me. I sent a email to them informing them that someone had been in our home without us knowing and yes you have guessed it they didn’t even reply. All that is left to say is DO NOT bother its well worth paying a local estate agent.If this was a decent company someone of directorship would have been in touch. This reply is so false, they know to well about what happened and nothing!!
Gaynor · 19 January 2024
Agent replied · 16 June 2024
Dear Gaynor, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBuying a house
I recently bought a house via Springbok property. Jasmine has been very helpful and professional. She has made the stressful process of buying very easy and pleasant. Thank you Jasmine.
Ali · 1 March 2024
Agent replied · 16 June 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat experience ......
Hamish was fantastic all the way through the process, kept me informed every step of the way.Post Code DN9
Steve · 18 September 2024
Agent replied · 23 October 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI have been trying to book a viewing of…
I have been trying to book a viewing of a house in Barrow in Furness for the last 4 days. The agent who I've spoken to has promised to contact me with an appointment to view. They have not contacted me. Should I just knock on the vendor's door to let them know what a stirling job Springbok is doing of selling their property? I'm fed up of phoning to chase this up, and have complained and still heard nada! Not impressed.
Anne · 15 January 2024
Agent replied · 16 June 2024
Dear Anne, thank you for bringing your concern to us. We are currently looking into this internally and a member of our team will be in touch with you at the earliest. We appreciate your patience whilst there could be several reasons as to why you haven't been able to gain access to view the property yet. Best regards, Springbok Customer Services
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