Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been selling and buying houses over the 10 years . Springboke Properties is the best Estate Agents all off the staff are perceptional do they job as promised ! Lewis has been great from beginning to end and sold our home in 2 week time Fantastic ! Thank you very much for your hard work we greatly .
Zilola · 20 June 2021
Agent replied · 19 June 2024
How wonderful to read this review! Thank you so much for leaving your feedback. We really appreciate it and we’re glad to have been able to help you. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotVery unprofessional
I wanted to view a property that springbok were marketing in Scotland, they have so many unnecessary obstacles to cross before a viewing could take place. You HAVE to watch a promotion video of their company before you can get an appointment, you have to give them £2,500 if you want to make an offer on the property. I didn't get passed the WATCH our video process (and yes that's how they insist you watch it, by capital letters in the text) I was a 100% cash buyer. I received a phone call from one of their agents, at 2.30 asking if I was going to turn up to view the property, I hadn't even been given a time slot to go to the property. My solicitor advised me to avoid viewing the property, they wanted to look into springboks policy. I then received a phone call in the evening by a member of the company who spoke very poor English, but I declined to talk to him, it's sad because I was really interested in the house and the person selling the house will never know why it's not selling. I worry how varied the reviews are, they go from 1 extreme to another. I would like to think that the 5 stars may be..... You can finish that sentence, read the genuine ones and be warned.
Andrew · 22 March 2024
Agent replied · 16 June 2024
Dear Andrew, thank you for your feedback. We are sorry to hear that you are dissatisfied following your interaction with us. We would like to clarify that the video you mention is a user-friendly video providing a run down of our process for buyers, and the £2,500 is part of our buyer exclusivity scheme where a buyer submits a reservation fee (which goes toward the purchase prices entirely) to secure the property exclusively to eliminate gazumping. It is a scheme that most of our buyers enter into for it's benefits, though we do not force this and ultimately it is at the buyer's discretion. Regarding the viewing, it can be difficult to comment on such a specific event on forums like this without being privy to the full details, though perhaps there was an error on our part with the viewing arrangement, and if this was the case, we apologise. Again we are sorry that you have not had a positive experience with us, and would like to wish you all the best with your property search. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok was five star
Springbok was five star, Louis our negotiator was fabulous, polite and knowledgeable, sold our house in less than three weeks, kept us up dated every step of the way.Thanks Louis your great
Karen · 22 March 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFirst Class Property Selling Company
We decided to sell our property through a property buying company and our sales negotiator was exceptional. We spoke to him before we finally decided to sell with them and found him to be professional , enthusiastic and knowledgeable, answering any questions thoroughly and explaining every step of the process. As soon as our property was for sale we was updated on a regular basis and if we had any queries or left a text message we would always receive a phone call to let you know exactly what and how things were going. We dealt with the same person throughout as our main point of contact and the customer service we received was first class. I would have no hesitation in recommending this company and our negotiator.
Joy · 22 March 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleAbsolute scammers. Pretend they will sell your house don’t get any viewings, no face to face personal, say they have cash buyers on their System and investors when really just wing it and advertise it like normal companies. Then when you cancel the contract and sell the house with a different company try to send you a £7000 pound fee for doing nothing. They ask you to sign and say its just to allow them to advertise and don’t read out any T’s and C’s DO NOT SIGN A CONTRACT WITH THIS COMPANY!!! Absolute shambles
Scott · 21 March 2024
Agent replied · 19 June 2024
Dear Scott, thank you for leaving your comments here. We genuinely regret any dissatisfaction you may have experienced during your recent interaction with our services. Understanding and addressing specific concerns on public platforms like this can be complex, but we want to assure you that your feedback is important to us. In the property industry, there are certain conditions tied to property sales, especially regarding buyers introduced directly or indirectly through our marketing efforts. Additionally, there may be stipulations regarding the timeframe for selling a property post-termination of a contract. We acknowledge your perspective, and if you feel there is a discrepancy between your situation and these standard procedures, we are eager to conduct an internal investigation. Our aim is to provide you with a clear understanding of your concerns and, where necessary, make any appropriate adjustments. Please email us at customerservicemanager@springbokgroup.co.uk so that we can further address your concerns. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleI recently experienced a highly frustrating and unfair situation with Springbok properties, who accepted my offer on a property, only to later gazump me. After multiple phone calls, emails, and uploading personal information onto their system, I was informed that my offer had been accepted and I was thrilled at the prospect of finally securing my home.
However, just when I thought everything was in place and I could start planning for my move, the agent suddenly informed me that they had received a higher offer from another buyer and would be accepting it instead. This left me feeling betrayed, angry, and completely disillusioned with the entire process. Dispite thier website promoting No Gazumping, and signing a exclusivity commitment agreement document.
I had invested time, effort, into securing this property, only to have the rug pulled out from under me at the last minute. Not to mention the fact that I had already gone through the hassle of providing my personal information and going through the necessary steps to secure the property with an mandatory fee off £2,896, dispite stating a fixed fee of £2,500, to which I was calling and emailing the estate agent to Authorise this.
In conclusion, being gazumped after already being accepted is an infuriating experience that no buyer should have to endure. It is unacceptable for agents to accept an offer and then renege on that agreement simply because a higher offer comes along. I hope that my experience serves as a warning to others and that steps are taken to prevent similar situations from happening in the future.
Richie · 21 March 2024
Agent replied · 19 June 2024
Dear Richie, thank you for your feedback. It can be difficult to address individual situations on forums such as this one, though we can see that an internal review has been carried out on the concerns you have raised, so we can comment with some perspective to clarify the events that took place. We can see that your offer was initially verbally accepted, and you were in the midst of completing the necessary documentation in preparation for entering into the buyer deposit scheme. Unfortunately, during this period, we received an offer from another buyer, of which we are legally obliged to report to the vendor. At this stage, you had not yet entered into the buyer deposit scheme, which only then would offer you total exclusivity over the property purchase. We did make an effort to be entirely transparent about this with you, and it appears that you chose not to revise your offer. We then took instruction from the vendor to accept the other offer, which was a judgement call due to the property being high risk as being unmortgageable to a first time buyer, and the alternative buyer being in a more favourable position in this regard. We would like to assure you that we do take concerns like this that you have raised seriously, and we are committed to continuously improving to avoid situations like this in the future, though regrettably in this instance, we did need to follow the vendors instructions. We are sorry that you were left dissatisfied and disappointed following this experience with us, and wish you all of the best with your property search. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleDo not go near this company if you are a buyer. They lure you into paying you £5000 when in fact on their terms and conditions it's £2500. The tc and Cs are vague. They accepted our offer and were harassing us for the money otherwise we'd lose the sale. When I called up the next day to say we weren't paying it as we had legal advice, they quickly asked us for our best and final offer. We'll we've already done that! By 4pm they phoned and said they'd had a higher offer. Time wasters who just want your money if you're a buyer. Good luck to anyone buying with them, doubt youll get your money back.
Esther · 21 March 2024
Agent replied · 19 June 2024
Dear Esther, thank you for your feedback, we appreciate you taking the time to leave your comments here. We were sorry to hear that you have been disappointed with us, as we always strive to maintain our high standards when dealing with every customer. It can be difficult to address such personal instances on forums such as this one, however, following a review by our internal team, we can comment that we are comfortable our standards have been met during your experience with us. To add, our reservation deposit is an available option and one that we recommend to our buyers to secure the property exclusively, ultimately to protect their purchase and this goes towards the end purchase price, it is not money that we obtain as a fee or similar. A buyer who chooses to proceed with the deposit, enters into a legally binding contract between them and the seller, giving the buyer exclusive rights to purchase within a given timeframe. Before a deposit is made, the property does remain open to other offers. We understand that you decided against this and we respect that. We are sorry that you feel disappointed and are available to assist should you have any further queries. Warmest regards, Springbok Customer Services
★★★★★ 5/5
GoogleExceptional service! Annie and the team were incredibly patient, supportive, and understanding throughout my investment property purchase. No pressure tactics, just genuine care and expertise. Highly recommend them for a stress-free experience!
Kenny · 21 March 2024
Agent replied · 19 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleTotally useless. Promised the world before we signed up, but barely any viewings, the person who showed people round said people had questions about the house but he knew nothing and was unable to reach anyone at springbok to ask. We also could hardly ever get through to speak to anyone and the only time we were called was to keep lowering the price.
J · 19 December 2024
Agent replied · 24 December 2024
Dear J Graham, thank you for providing your feedback, we were genuinely sorry to hear about your concerns. We take feedback such as this seriously as it helps us improve our services. However, it's disheartening to hear that your experience has fallen short of our usual high standards. It wouldn't align with our principles to make commitments we cannot fulfill, especially considering that false promises would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market. Our commitment is to transparent and honest communication throughout the process, unfortunately, the market can respond in ways that could not have been anticipated initially. We are also sorry if there have been lapses in communication throughout your experience with us. If we can be of any assistance please do not hesitate to contact us directly. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThanks for the advice and all the help…
Thanks for the advice and all the help thanks Kaye SamTaryck the service was quick and above all excellent I will recommend Springbok in the future
Lee · 12 July 2024
Agent replied · 24 August 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJess Cox was a very good agent
My agent Jess Cox was very good when the property was on the market, always kept me informed of any progress.Though I feel now that Springbok exaggerated their services a bit during my first contacts with them.
Victoria · 30 November 2023
Agent replied · 16 June 2024
Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWhat a top company with great staff, Natalie was brilliant, phone me every week with updates. Springbok sold and completed sale within 8 weeks. A++++++
Barrie · 27 July 2024
Agent replied · 26 August 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotQuick and transparent purchase
I purchased through Springbok and was very happy with how their process works. Becci was great at resolving issues to keep the conveyancing on track and get completion done quickly. Very prompt responses and updates shared
Bn · 21 December 2023
Agent replied · 16 June 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotTerrible company avoid at all cost
Terrible company avoid at all cost. I'm a cash buyer and I tried to get a viewing for a flat that looked very promising. I called up for a viewing, they didn't log my details or call me back with a time. I called again, had to re register again. They told me the property was sold when it wasn't!!! Then they called me back again and offered me a viewing. I turned up at the viewing but no agent yo meet me. Eventually Springbok got hold of the agent. He didn't even know he had a viewing booked and didn't have the keys. Complete waste of time. Totally disorganized and hopeless. Springbok are just a middle manin terms of estate agents and want the buyer to pay a fee to put an offer in. Very off putting. They're basically bottom feeders.Don't sell your property with this company because you won't have a quick smooth sale.Jokers
Lisa · 16 March 2024
Agent replied · 16 June 2024
Dear Lisa, thank you for your feedback. We are sorry to learn that you experienced such difficulty in your interactions with us. Our internal team have looked into the concerns you have raised and advised that an issue with our external viewing company had occurred in this instance, where the viewing was cancelled in their system and therefore you were not able to view the property when you had arranged to do so. We are sorry that this happened and we understand that this does not resolve your concern, though we do hope that it does go some way in clarifying the matter. If we can be of any further assistance, please do not hesitate to contact us, and we'd like to wish you all the best with your property search. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSam has been great
Sam has been great, i have been well informed with the process. Thanks for the help.
NagP · 14 December 2024
Agent replied · 23 December 2024
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish was very informative and helpful…
Hamish was very informative and helpful with the sale of our property, they kept us in formed and answered our queries in full. Thank you
Debbles · 23 July 2024
Agent replied · 16 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotDon’t rely on their advertising - misleading
On Google search results they claim they will buy up to 100% of value of your property - no fees. When you speak to first person they tell you the best value will be 90/95% stating that the 95% value will be achievable and then when you speak to ‘valuer’ you get told 90% is best value - no fees and 95% with 1.5% fees… I only like working with professional companies that are completely transparent from the start, otherwise it is a waste of time.
Louise · 13 March 2024
Agent replied · 16 June 2024
Dear Louise, thank you for your feedback. We're sorry to learn that you were left dissatisfied following your recent interactions with us, and if you were inconvenienced in any way. In our commitment to transparency, we aren't able to give you more than an approximate value during our first interaction with you, we do need time to make a proper assessment of the property, conduct research and more, before we can give you a more accurate determination relevant to your specific situation and property. We are once again sorry that your experience with us was not a positive one and would like to wish you all the best with your property sale. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCannot thank Springbok enough.Friendly…
Cannot thank Springbok enough.Friendly service clear and precise information.Our negotiator Sam was great kept us up to date every step of the way.
Karen · 25 August 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish was fab beginning to end
Hamish was fab beginning to end. He kept us informed throughout the process, and didn't shy away from any conversations. Thank you!
AM · 10 September 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Ayanna, is incredibly helpful and professional. She worked with me to produce the photos selling my property. I am impressed with her communication and the speed in which she processed the property for sale, when other estate agents take a few weeks to do this.
Vanessa · 19 May 2026
★★★★★ 5/5
TrustpilotI would recommend Lewis Buddle every…
I would recommend Lewis Buddle every time. He has made the process of buying my first house a pleasant experience.
Sean · 10 October 2024
Agent replied · 23 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAlex was great at negotiating an offer…
Alex was great at negotiating an offer for the property we have purchased! He kept me updated and answered my emails/calls without any delay. Fingers crossed everything goes well with the purchase now! :)
Nisbah · 25 January 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason
When I got in touch with Springbok about selling my house, I was assigned Mason as my sales negotiator & he was amazing. He answered every question & scenario that I threw at him with patience & total honesty, giving me every bit of information he could & really put my mind at ease. He always kept in touch when he said he would to keep me in the loop with the house & always offered alternative options. He made sure he did everything he could to try & secure a sale, which we currently have in the process & I’m honestly so grateful for all of his support!
Natalie · 7 March 2024
Agent replied · 16 June 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie
Annie was very professional and kept us up to date through the whole process, never found any problem in sorting issues raised by us and kept in contact.We would have no problem in dealing with her in future.
Keith · 23 October 2023
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
