Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAnnie Wood was brilliant she went above…
Annie Wood was brilliant she went above and beyond to help, always listening to my problems and always gave good advice , all in all she couldn't have done any more and the final stages of the sale went smoothly
Anette · 1 November 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service from Joe
Great service from Joe, professional, helpful, and easy to deal with throughout. Highly recommend!
Rafique · 21 May 2026
Agent replied · 26 May 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJob done!
Isabel was always friendly and professional in dealing with some unusual circumstances during the sale process of my property in TS13!Suffice to say, as things stand, everything appears to be going through so well done to her for her part in that!
DUNCAN · 11 September 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFast and great service!
I am a purchaser and Jessica was the reason this deal was done. Within the day the offer had been countered and re offered and accepted. Thanks again I would highly recommend.
Paul · 22 April 2024
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
GoogleNot impressed with the company itself but was very impressed with the sales negotiater Becky Simmons she was amazing so very helpful in sorting the problems out from start to finish and finally getting a result.it took nearly 8 months so it was definitely not a quick sale, for the money that springbok got for selling my property I would have been quicker going with a normal estate agent and got more money in the end and not as much hassle.the buyer was not in a position to go straight ahead, he was supposed to be a cash buyer but in the end had a mortgage and had to get money gifted to him from a friend to complete the sale which delayed the sale
Valerie · 20 April 2024
Agent replied · 19 June 2024
Dear Valerie, thank you for your feedback. We really appreciate you taking the time to leave your comments with us. We were sorry to hear that you were left disappointed in our services as we strive to maintain our excellent standards with all of our customers. We will be looking further into this internally to take any necessary improvement measures. We are happy to have been able to achieve a sale for you and wish you all the best. If we can be of any assistance, please do not hesitate to contact us. Warmest regards, Springbok Customer Services
★★★★★ 1/5
GoogleIncredibly disappointing. Saw a property online and requested a viewing, nobody called back so I rang the office directly and requested this over the phone. Was told I would receive a call back once they had spoken to the vendor, no call back materialised so I rang the office again only to be told the house was now under offer and they were not taking any more viewings.
Complete waste of time and the explanation was "maybe it was a member of the enquiry team who should've passed this on".
Shocking service on what is such an important decision for anyone. I'd avoid any more properties advertised by this agent because of this experience.
Jamie · 20 April 2024
Agent replied · 19 June 2024
Dear Jamie, we are sorry to hear that your interaction with us was less than positive, and we thank you for taking the time to share your thoughts with us. We genuinely value your input as it plays a crucial role in our ongoing efforts to enhance our services. Rest assured, we are dedicated to a thorough internal review of your feedback. Our aim is to identify any areas that need improvement and to implement effective measures. Your contribution is instrumental in shaping our approach, and we appreciate your openness. Wishing you all the best, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason sold my house within a week and…
Mason sold my house within a week and got a great price for it. Very professional company, keep you updated throughout the process.
Emlyn · 18 March 2026
Agent replied · 21 March 2026
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleI am buying my 1st home from springbok properties and Mason is well, adequate and pleasant.Mason responded to all my calls and messages. I hope all goes well soon.
John · 14 June 2024
Agent replied · 19 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCharlotte was very professional and…
Charlotte was very professional and pleasant kept me up to date through the whole process, never found any problem in sorting issues raised by me and kept in contact.I would recommend Charlotte and would use her again in the future.
Debbie · 24 October 2023
Agent replied · 16 June 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpeedy Purchase
Process was as stressless as it possibly could be, Jasmine kept on top of things with the progression and liaised with the solicitors and ourselves. We are really happy with the property we purchased through Springbok.
Nathan · 22 January 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJess Cox has been wonderful
Jess Cox has been wonderful. Friendly, helpful and understanding. Always got back to me quickly if I was unable to contact her and got me the offer I wanted on my house. I wouldn’t hesitate to recommend Jess at Springbok. Thank you Jess 🤗
Julie · 6 July 2023
Agent replied · 16 June 2024
Thank you for sharing your positive experience with us. We are thrilled to hear that our service met your expectations. Your feedback will be passed on to our team as well. If you require any further assistance, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleStay away from this company. They are demanding trying to get you to sign contact quickly. Once signed, it's passed to one person, then the next person, then another person, probably all round a table in an office suite in Manchester. Had to withdraw due to ill health, paid this £850 but nothing short of robbers putting a charge on house which I found out a few months down the line when coming to sell it. BE AWARE.
Joanne · 20 May 2024
Agent replied · 19 June 2024
Dear Joanne, we're sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback seriously and would like to address your concerns. Regarding the charge mentioned, this is a standard industry practice and we only apply a registration on the land registry as part of our sole selling rights in our agreement. This process simply ensures that we are informed if a property is sold to a buyer we introduced during a fixed period as outlined in our agreement. We apologise if you felt rushed into signing the contract. We don't ever demand or rush to have a seller sign our contract. We always try to encourage sellers to take their time in reviewing and understanding the terms before signing, and questions or concerns are always welcome as part of engaging in our services. We would like to wish you the best of health and success in your property sale journey. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotBethan was a pleasure to deal with
Bethan was a pleasure to deal with and professional in her role. My house sale went through, and was grateful for her input.
Maureen · 18 September 2024
Agent replied · 23 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Trustpilot"I have dealt with Springbok Properties…
"I have dealt with Springbok Properties and am extremely satisfied with their services. Within one week, I entrusted them with another property for sale as well."Tom was extremely helpful during the process of saleRegardsShinu
Assanaru · 29 February 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotThey got the job done in the end
They got the job done in the end. It did take longer than they estimated and much lower price than I was told they could achieve. The negotiator was pleasant and friendly but didn’t always sound like they knew what they were talking about. The progressor was also friendly enough but difficult to get hold of on the phone. Beware of hidden cost being taken from the final settlement. I have queried this but still awaiting a response after nearly 2 weeks.
Alison · 9 April 2024
Agent replied · 16 June 2024
Please note, your review is currently being investigated so that we can provide you with a response. If we can be of assistance during the meantime, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSold my flat despite it being a tricky…
Sold my flat despite it being a tricky market, at a price I was very pleased with. Ernest went above and beyond in getting the sale, at a price higher than the another agent it was marketed with said was possible. no hesitation in recommending!
Tony · 31 May 2023
Agent replied · 16 June 2024
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent communication Thomas Robinson was our contact at…
Thomas Robinson was our contact at Sprinbok. I am glad to say that he maintained excellent communication with the seller and the solicitors. The sale went through some difficulties but Tom was very helpful during the process. Overall a very good experience.
Abbas · 23 August 2023
Agent replied · 16 June 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service
We are very pleased with process so far. Mason was great at explaining the process and Abi ix very professional. The brochure looks fantastic and we are looking forward to the next stage.
Kev · 18 March 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBrilliant service from springbok…
Brilliant service from springbok properties. Managed to sell my house when the market was struggling. Special mention to Jasmine little for the work she put in getting it over the line. Kept me updated as much as possible. Would definitely recommend
Ryan · 15 September 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotExtremely poor experience
Extremely poor experience, the sale of the property took 22 weeks when they quote 12 weeks. They ask for a partial deposit to secure the sale which at the end of our sale tried to deny everything recieving the large payment of 2500. We provided evidence of the transfer which they accepted and our sale went through. After 2 weeks from when the sale went through and keys were exchanged, they tried to say again that payment hadn't been made and had to resend proof of the partial deposit even though we have moved in and received the keys and even the mortgage has gone through successfully. Before all the hassle with payments ect we had a lot of trouble with information being passed through between me and the seller and our solicitors. Information from our so called sales rep who was supposed to be keeping everyone in the loop, was extremely poor at her job. It come to the point that it was faster for us to do all the chasing and ringing round ourselves to find out what was happening with our sale. When it come to the searches springbrok had to order our local search. We made payment again to them for them to be able to order the search. The payment was made at the very start of the sale process. It took them 3 weeks to order a search which we then chased through with them after they said they had ordered it but it can take some time to come back. It was then about 6 weeks after payment for the local search and we still had nothing back from the estate agent after many phone calls and emails chasing the return of our search. We then gave up asking springbrok for an update and went to Walsall council themselves, who then informed us that the search had been back with springbrok for over 2 weeks . The whole sale was a complete shambles and nothing went to plan with hold up after hold ups. On both ends information and updates were very few and far between with email never getting answered untill a male come along and voiced there opinion. To put it in plain words we were told our sale would go through on the 4 th January and we didn't get the keys untill the end of march. We only knew we had an exchange 1 week before we had the keys.
Bethany · 5 April 2024
Agent replied · 16 June 2024
Dear Bethany, thank you for sharing your comments here. We are sorry to learn that you have been left disappointed following your experience with us. Although it can be challenging to address such individual circumstances on forums like this one, our internal team have reviewed your file, so we can comment firstly that we are sorry to learn that your purchase took longer than everyone initially expected it to. This is not uncommon in sale transactions, especially if there is an onward chain involved and unforeseen delays that occur that we in the role of the estate agent unfortunately can't control. We can advise that we did make every effort to move things along for both yourself and the seller as quickly as possible and updated all parties once weekly and more often where it was necessary, which is in line with our company standards. Regarding the deposit, we note that there was an issue where the funds did not clear initially, possibly due to a problem with the transaction itself. This required completing the transaction again. We do also understand that you were ideally requesting an earlier exchange, which your conveyancing agent did advise was sometimes possible, but it is not out of the ordinary for the exchange to be on the day before or even the same day as the completion taking place. We are sorry that we could not facilitate an earlier exchange in this instance, there were of course various other factors that meant this could not occur. We're sorry to hear that you feel your purchase process could have been better and we're sorry to have contributed to that in any way - Your feedback is important to us, and we'll definitely consider it as we strive to improve our services continuously. We do hope that now the matter is concluded you are able to enjoy this new chapter, and we'd like to wish you the very best. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotBuy/Sell - No Chain - 1 Year and Counting
Resubmitting this because it was removed! It's genuine and I'm going to keep posting it until Springbok accept it!If this is too long, skip to the last few lines. These will tell you all you need to know. You have been warned :)Went with Springbok as they advertised as a "quick sale" company.Was promised an extensive pool of investor buyers - these buyers don't exist.Was encouraged to believe that it would be cheaper than a traditional sale because I wouldn't pay solicitor fees (actally, you do if it's leashold).The sales process is black-box - you have no idea how much their cut is until it's too late.In my case the target price was £100,000, I accepted £96,000 (because I wanted a "quick sale"...) and the actual offer from the buyer turned out to be £101,000.A nice cool £5,000 for Springbok. Too late - I'd signed their contract.This "quick sale" is now into its 12th month...I became tired of the lack of progress and the sales progression team appeared to be totally impotent.I set deadline of 1st September and they all just ignored that totally and carried on as if I hadn't said anything.Threats to pull out went on deaf ears - it was as if I wasn't there at all.The solicitor I was assigned made no contact for nearly 2 months between September and November.Come November and still no progress, I bypassed Springbok and the solicitor completely and contacted people directly.Despite being told by Springbok that "we are so close!", it turns out we were a million miles away from completion.I was finally the one that got the deal into a position to proceed - Springbok did absolutely nothing.At least the solicitor sprang back into life to prove he wasn't dead. He could probably smell his cut of the proceeds...Another 6 weeks on and I'm still getting flannel everyday and no-one can tell me what the hold up is now.Hopeless.So:If you want a stressful and drawn-out sale that you have to work out all on your own (and they'll still fail to complete), Springbok is for you.If you want to be ignored, ripped-off and deal with clueless sales progressors, then Springbok is for you.If you want a simple buy/sell with no chain to take a full year of your life without conclusion, Springbok is for you.If you want to feel like a prisoner in your contract, Springbok is for you.If you want to find the worst buyers in the world, Springbok is for you.Edit: Not interested in investigating. Just want it on record. You tried to claim this isn't a genuine review, then when I proved it was you claimed the review included "hateful or violent content" and somehow got it removed that way (hence the resubmit), so don't try and pretend you care...
P · 4 April 2024
Agent replied · 16 June 2024
Dear P, we regret to learn that you have been left disappointed following your experience with us. We are unable to find your details in our system based on your reviewer name "P" in order to investigate and provide you with a response. Could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It is challenging to comment on specific cases without having the full information on platforms like this one. Kindest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest has been brilliant and pleasure…
Ernest has been brilliant and pleasure to deal with from arranging an easy viewing to getting the offer in and accepted. Credit to him for his work. Now passed another team to finalise sale
Craig · 22 February 2024
Agent replied · 16 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden was there every step of the way
Haden was there every step of the way. He returned phone calls promptly and with his kind courteous manner made the whole process easy and trouble free. Thanks Haden.
Donna · 24 May 2024
Agent replied · 16 June 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
Trustpilotviewing cancelation didn't inform…
viewing cancelation didn't inform customer even in email or simple text message, waste of my time! I won't use them, horrible services! check it who was the person booked me in to viewing, Irthing Avenue, Byker, Newcastle upon Tyne, Tyne and Wear, no matter what you do you won't change my review of your services, unless you can give me back of my time.
Purple · 23 December 2024
Agent replied · 23 December 2024
Dear customer, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
