Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSpringbok support
We had very good avice about the current state of the market and realistic prices. Viewings were shared clearly and feedback was as lso shared. Earnest was always on hand to support us.
Nick · 1 May 2024
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSent a message through Rightmove to…
Sent a message through Rightmove to request a viewing, I received a call back & was told I was now booked in to view , didn’t receive the email confirmation I was expecting, rang up and explained, only to be told I am not booked in, but someone will call me.I received no call, rang back and explained I need to know as I now have the day booked off work for it. Still no response. I’m baffled how such a simple thing as booking an appointment has become such an ordeal, I spoke to the same lady every single phone call, she was the one who I initially booked me in. And yet she managed to achieve nothing but stress, impressive! If something this simple becomes so hard, I wouldn’t trust them through a property buying process. Pathetic experience.
Tim · 20 May 2024
Agent replied · 16 June 2024
Dear Tim, thank you for your feedback here. We are sorry to learn that you've experienced such difficulty with booking a viewing. We have requested an urgent call back to you regarding this. From what we can see, it does appear that we are awaiting availability to confirm viewings with the seller and this may be why you're still awaiting confirmation. Please do not hesitate to contact us further at customerservicemanager@springbokgroup.co.uk if you require assistance. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleThief and scammer. I bought a flat through them they scam you with this starting fee to block the property..they made me raise my offer price stating there was a lot of interest and knowing i was despwrate for that flat. When i met the owner for keys exchange he told me I was the only one onterested and that they lied to me about other being interested. They are horrible people. People that would bury their dying mother alove for money. Im disgusted by them taking adcantage of me being clearly in need. They are just relentless money chaser that play on people basic needs and fears. They deserve the worse of the bankruptcy.
Sabrina · 20 May 2024
Agent replied · 19 June 2024
Dear Sabrina, thank you for your feedback. We regret that your experience with us has left you feeling disappointed. We would like to clarify that we are certainly not a scam business. The fee that you've referred to in your comments is our standard reservation deposit scheme, where all buyers who are purchasing a property with us will pay upon offer acceptance, and this deposit goes toward your purchase price entirely and is not an additional amount on top. There is an administration fee of £396 attached to this that draws up the legally binding agreement between a buyer and a seller, securing the property exclusively for the buyer, as well as covering local searches and more. The reservation deposit and administration fee information is displayed on all of our property listings, is not a hidden fee nor one that we stand to profit from at all. In regards to other interested parties, without being able to review the full file we could not comment as to what other interested parties were involved at the time of your offer being dealt with. We are of course deeply concerned about your comments and would appreciate if you could email us at customerservicemanager@springbokgroup.co.uk so that your full account can be further investigated. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleUnimpressed, viewed a property with springbok on a Saturday, decided we liked it enough to consider an offer, had a missed call from them (as I was working) called back when finished work, no response - throughout the week kept ringing this lady back at springbok no response, so rang springbok directly on Saturday to be told negotiators would contact me, still nothing yet received emails saying by now they should’ve been in contact??? Eventually got back to me the following Friday to let me know the property had sold - time wasted really!
Erin · 20 May 2024
Agent replied · 19 June 2024
Dear Erin, thank you for your comments here. We were concerned to learn that you had such difficulty in contacting us following the viewing you attended. Sometimes, in our busier periods, our response times can increase and we are sorry to hear that you experienced this. If your property negotiator was not available, we encourage our customers to call in to our general lines so that we can flag to the appropriate staff member to speak to you quicker. Regardless, we will be looking further into this internally to take any necessary improvement measures. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleI should start this review by saying that I have already followed Springboks complaints procedure which in itself was a disaster, although I expect they will refute all this as seems to be the case in all their other reviews.My property was marketed at offer in excess of £215k of which I was guaranteed to walk away with £210K after promises were made that springbok had a pool of cash buyers waiting…Really?Eventually a buyer with a mortgage in principal was found after I did the viewing myself and was advised not to discuss price with the potential buyer.Having since spoken to the buyer he immediately put in an offer (£220k) and paid a deposit of £2.5k to Springbok.Despite having accepted the offer and taking a deposit I was told that in order for the sale to go through I would have to drop my price by a further £3k as obviously I was unaware what the offer on the table was.Out of desperation I agree to drop another £2k and the agent accepted this weirdly without the need to go back to the buyer.It should be noted that when I actually found out after the sale had gone through and complained there was no apology or reasoning behind such dishonest and I would almost say fraudulent practice but they agreed to honor the original price.In a way I was lucky the only reason that I had not already paid was because the solicitor (supposed to be paid for by Springbok and instructed by them was so inept that they failed to pay springbok the correct amount.On this note I was accused by Springbok of instructing the solicitor to not pay the full fee. I asked for evidence of this ridiculous and untruthful claim and of course none could be provided as it was pure fabrication.Springbok were unable to provide me with a breakdown of costs or an invoice and I was then referred to a collections company. I’m still being chased now for the £500 legal fees which Springbok are supposed to be.At the end of the day Springbok have had £9500 for doing very little and what little they did was underhand, dishonest, untruthful etc etc.A company that promises a lot, delivers very little and takes advantage of people who are in a situation where they need to sell quickly.At 3 times the cost of a traditional estate agent, there is no truth in you get what you pay for.I will be referring to the Property Ombudsman as soon as everything is cleared up. (Source : allAgents)
Gavin · 20 May 2024
Agent replied · 19 June 2024
Dear Gavin, thank you for your feedback here. We can see that an internal investigation has already taken place and our response was previously shared with you, so in light of this we are able to comment that your price was discussed with you by your negotiator and our standard procedures were followed as well as communicating price adjustments to your agreement with you that were considered to be necessary at the time. Your sale did indeed complete at the original amount that was agreed with you. In regards to the solicitors, we did not intend to place blame, rather explain what had occurred. As explained, when following a normal process, the buyer's solicitor would send the sale proceeds to your solicitors, and your solicitors would fulfil any due balance, your sale proceeds would be fulfilled to you, and you would not need to do anything further. In this situation, the solicitors did not follow this process so it was clear to our internal team that an alternative process had taken place. All of the information about how your agreement, fees and more is explained in the contract in clear and plain terms, and our internal team have provided you with responses to your concerns. Should you wish to request an independent review by The Property Ombudsman we would be open and willing in assisting with their requests. We are sorry that following the completion of your sale you are feeling dissatisfied, and if we can be of any further help, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
GooglePoor poor poor. We were in the process of purchasing a property. Springbok had zero clue with what was the status of the vendor (seller). We called and emailed multiple times, to which they responded ‘we’ll reach out to the vendor’. We had to personally knock on the vendor’s door to ask for an update to which they replied, ‘we pulled out of the deal 6 weeks ago’.
12 months later with a cost of over £1,000 on solicitors and surveys.
I wouldn’t recommend purchasing from Springbok. They’re a hand off agency with a massive lack in service. In the end, they’ll waste your hard earned time and money.
Shabir · 20 May 2024
Agent replied · 19 June 2024
Dear Shabir, we were genuinely sorry to hear about your experience falling short of our usual high standards. We take feedback seriously, as it helps us enhance our services. It's disheartening to hear about any lapses in communication, and we want to assure you that we are committed to investigating and resolving your concerns. To better understand the specifics of your experience, we would appreciate it if you could provide us with your contact details and an account of this experience, as we cannot locate a file under the name you have posted with this review. This will assist us in thoroughly addressing the issues and making necessary improvements. You can reach us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleI had an extremely disappointing experience with this agency from start to finish.
Firstly, Craig, the salesperson I dealt with, was simply dreadful. From the outset, he insisted on scrutinizing my bank statements before even considering my offer. Not only was this invasive, but he also became confrontational when I questioned his approach. His manner on the phone was rude, and his emails were no better. Thankfully, I didn't have to deal with him once my offer was accepted.
The problems didn't end there. The sales progression team was equally unhelpful. Despite promising a completion within 2-3 months, it dragged on for a painful 6 months. Communication was practically non-existent, and whenever I tried to get an update, I was met with vague responses and no real indication of progress. Every call with them was stressful, as it seemed they weren't listening to my preferences for exchange and completion dates. It felt like they were just feeding me nonsense to placate me. In the end, it was only through relentless chasing from both myself and the seller that anything got done.
Overall, my experience with this agency was abysmal. I wouldn't recommend them to anyone looking for a smooth and stress-free property transaction.
Arvind · 20 May 2024
Agent replied · 19 June 2024
Dear Arvind, thank you for your feedback here. We greatly appreciate all feedback, as it gives us the opportunity to look further into experiences and processes that are presently in place that may require adjusting or attention at the least. From what we can find in your file, we can comment that Craig gave your documents their due diligence just as he would for any other buyer. It's important that we are accurate in this process, though I apologise if this was construed to you in a way where you felt scrutinised, it certainly was not the intention. With regards to the timescale, unfortunately, as you were aware upon your offer being accepted, the seller of the property was involved in an onward sale chain which, can often times unexpectedly raise unforeseen delays which again we can only apologise for. As much as we'd like to be able to control this aspect of a property sale, this is typical when it comes to property transactions. We would like to wish you all the best with your new property, and if you require any assistance, please do not hesitate to contact us further. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleAbsolute waste of time. Was looking to purchase a property advertised by them paid the reservation fee £2.5k and the £396 to create a 'legal binding' contract between myself and the vendor.. The vendor has decided to no longer sell the property, I've been refunded back the reservation fee. But not the £396 because "its been spent to purchase some searches" don't make sense I'm sure that's for the solicitors to do which I also paid separately. I just feel robbed, I definitely feel like I'm due some compensation as the vendor broke the binding contract but nothing for far has been offered to me. If roles where reversed and it was me 'the buyer' pulling out, I'd have to pay the vendor and springbok. I am definitely getting citizens advice
Jay · 20 May 2024
Agent replied · 19 June 2024
Dear Jay, we would appreciate it if you could provide us with your contact details, to assist us in addressing the concerns you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. We are having trouble locating any file under the name posted with your review. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleErnest has been very helpful throughout the sale process keeping me updated at all times he has also assisted with a solicitor for the property I am purchasing
Roger · 27 July 2024
Agent replied · 26 August 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleFrom the very first phone call to the company, we have had a fantastic 5 star service. Each step of the way we have had a dedicated person to help us. We had photographs taken and an almost immediate offer. We are just waiting for completion now. Up until this point it has been less than a month. Impressive! Thank you everyone, and a special call out to Chris for securing the sale. (Source : allAgents)
Sue · 27 July 2024
Agent replied · 26 August 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI had an extremely disappointing…
I had an extremely disappointing experience with this agency from start to finish.Firstly, Craig, the salesperson I dealt with, was simply dreadful. From the outset, he insisted on scrutinizing my bank statements before even considering my offer. Not only was this invasive, but he also became confrontational when I questioned his approach. His manner on the phone was rude, and his emails were no better. Thankfully, I didn't have to deal with him once my offer was accepted.The problems didn't end there. The sales progression team was equally unhelpful. Despite promising a completion within 2-3 months, it dragged on for a painful 6 months. Communication was practically non-existent, and whenever I tried to get an update, I was met with vague responses and no real indication of progress. Every call with them was stressful, as it seemed they weren't listening to my preferences for exchange and completion dates. It felt like they were just feeding me nonsense to placate me. In the end, it was only through relentless chasing from both myself and the seller that anything got done.Overall, my experience with this agency was abysmal. I wouldn't recommend them to anyone looking for a smooth and stress-free property transaction.
Arvind · 14 May 2024
Agent replied · 16 June 2024
Dear Arvind, thank you for your feedback here. We greatly appreciate all feedback, as it gives us the opportunity to look further into experiences and processes that are presently in place that may require adjusting or attention at the least. From what we can find in your file, we can comment that Craig gave your documents their due diligence just as he would for any other buyer. It's important that we are accurate in this process, though I apologise if this was construed to you in a way where you felt scrutinised, it certainly was not the intention. With regards to the timescale, unfortunately, as you were aware upon your offer being accepted, the seller of the property was involved in an onward sale chain which, can often times unexpectedly raise unforeseen delays which again we can only apologise for. As much as we'd like to be able to control this aspect of a property sale, this is typical when it comes to property transactions. We would like to wish you all the best with your new property, and if you require any assistance, please do not hesitate to contact us further. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service from beginning to end
Great service from beginning to end, particularly Jamie our sales agent / negotiator who kept us up to date at every opportunity
Vikkie · 31 October 2024
Agent replied · 23 December 2024
Thank you for your kind review. It’s great to know we could meet your expectations, and we’ll pass your feedback along to the team. If you ever need assistance in the future, don’t hesitate to contact us.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWhat can I say positively about this…
What can I say positively about this company.....nothing.They promised that they could sell at a lower price than market value to 'their' group of investors, for a quick no-chain sale. Once I agreed, they marketed the property on Right move!! We could have stayed with previous EA if just advertising on right move. I would suggest that these guys prey on the vulnerable but they know what they are doing and are nothing short of con artists.Anyone considering using this company should think again as when I did sell the property we found they had put a charge on the land registry!!! PLEASE BE AWARENote: Springbok have tried to get this review taken down but failed. Don't listen to what their reply says as it's all false, they do rush you,endless texts, phone calls and emails pushing you to sign this 'golden opportunity' only to advertise on Rightmove 😡 please people avoid this company
Jo · 13 May 2024
Agent replied · 16 June 2024
Dear Joanne, we're sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback seriously and would like to address your concerns. Regarding the charge mentioned, this is a standard industry practice and we only apply a registration on the land registry as part of our sole selling rights in our agreement. This process simply ensures that we are informed if a property is sold to a buyer we introduced during a fixed period as outlined in our agreement. We apologise if you felt rushed into signing the contract. We don't ever demand or rush to have a seller sign our contract. We always try to encourage sellers to take their time in reviewing and understanding the terms before signing, and questions or concerns are always welcome as part of engaging in our services. We would like to wish you the best of health and success in your property sale journey. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWhat a horrible and embarrassing experience
Currently in the process of buying a property through Springbok, the company hasn't responded to me or my solicitor in a month. The estate agent dealing with the sale or their customer service. They boast a 60 day completion process, by this standard the sale would've been completed 6 weeks ago but I'm yet to even have a draft contact. I am completely in the dark. That's alright for them though. They required an upfront deposit of £2,500 and charged me £500 for the privilege of paying the deposit, however there has been essentially no progress since taking my money. I feel like a fool that's being taken for a ride. Edit: I contacted customer service again, as the company reply suggested. They have once again chosen not to respond a week later, besides an automated response claiming to reply within 72 hours. This level of carelessness and unprofessionalism from Springbok has blown me away.
Kieran · 13 May 2024
Agent replied · 16 June 2024
Dear Kieran, thank you for your comments, we were sorry to hear of your account of your experience so far. We take feedback seriously, as it helps us to improve. Please be assured that we are committed to addressing your concerns. To better understand these concerns and to ensure your experience is improved from here onwards, we would be grateful it if you could provide us with a detailed account. You can reach us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLaura has been in contact on a regular…
Laura has been in contact on a regular basis, keeping me informed of the progress.Very pleased so far.Thanks Malcolm.
Malcolm · 13 December 2024
Agent replied · 23 December 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLewis Buddle has been wonderful
Lewis Buddle has been wonderful. Sale not complete yet but Lewis has done his bit. Took a wee bit longer than we thought but through no fault of Springbok but hopefully that's us there now. Would recommend them again
Shona · 15 December 2023
Agent replied · 16 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAnna was a very helpful lady
Anna was a very helpful lady, who kept me updated with the progress of the sale.The only problem was, the wrong information was asked for from the Land Registry, which added another month to the sale.
David · 19 February 2024
Agent replied · 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAVOID LIKE THE PLAGUE
Never in my life have I regretted a decision more than the one to choose Springbok properties to market our home. The sales team sell you the dream of a quick sale and lots of other perks which local estate agents apparently don’t offer, but once the 4 month contract is signed that is where the absolutely appalling customer service begins. The only phone calls or emails we received were to rubbish our house and tell us that the price needed to be lowered. Communication was slow and often non existent apart from when we agreed to lower the asking price, then we received an immediate reply and the price was changed on all marketing platforms within minutes. After 4 very long months, Springbok failed to sell our house. We gave more than the required notice to remove it from the market yet they still tried to tell us we needed to give another 4 weeks notice. Luckily we had everything in writing so they were unable to keep us tied to them, despite their efforts. Springbok also failed to remove our house on the agreed date and tried to blame the likes of Rightmove and Zoopla for the delay. It was only when I pointed out some of their shocking lies and fabrications that they finally removed our house. Thankfully we are now free of Springbok and the best advice I can give is to AVOID THIS DREADFUL COMPANY LIKE THE PLAGUE!
Lea · 7 May 2024
Agent replied · 16 June 2024
Dear Lea, thank you for providing your feedback here, we were genuinely sorry to hear about these concerns. We take feedback such as this seriously as it helps us improve our services. It is disappointing to hear that your experience has fallen short of our usual high standards. It wouldn't align with our principles to make commitments we cannot fulfill, especially considering that false promises would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market. Our commitment is to transparent and honest communication throughout the process. We are sorry that the property did not achieve a sale during it's time with us, and sorry if there have been lapses in communication, and we want to assure you that we will be looking further into this internally to take any necessary training measures. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI was asked to review my negotiator…
I was asked to review my negotiator (Sam). I am not aware of anyone named Sam having anything to do with my purchase. Apparently even the Senior Sales Negotiator cannot get their facts right.So far I had to call to get confirmation that my deposit had been received having waited 2 days to get it from Springbok. I was then advised my contract would be sent however, the address they held for me was not mine despite providing 2 forms of address prior. I was promised the contract by return last Friday, didn't happen. I was then promised on Monday of this week it would be sent ASAP, and yet here we are Friday afternoon passed close of business and still no contract. I am not certain what ASAP means to Springbok staff but it is obviously polar opposites to what I thought it meant. So far the service has been non existent but plenty of excuses.I will contact your Customer Service Manager, please note it will be the 2nd time I have, as I had already contacted them prior to putting this review up!
Elizabeth · 7 May 2024
Agent replied · 16 June 2024
Dear Elizabeth, thank you for your comments, we were sorry to hear of your account of your experience so far. We take feedback seriously, as it helps us to improve. Please be assured that we are committed to addressing your concerns. To better understand these concerns and to ensure your experience is improved from here onwards, we would be grateful it if you could provide us with a detailed account. You can reach us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service. Becki kept me up to date all the way through the process and was aways pleasant and polite and did everything she could to help with the process. Becki went above and beyond. Thank you
Valerie · 26 January 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotTom provided an exceptional service…
Tom provided an exceptional service during my purchase. He responds to messages promptly and always keen to help. He helped me chase up solicitors on many occasions and help expedite the purchase.Springbok should be glad they have someone like Tom in their team.Thanks Tom
Oghenevwede · 9 August 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGood experience
As investors we buy multiple properties. Always a pleasure to work with Abbie Brawn at Springbok.
Jane · 18 May 2026
Agent replied · 26 May 2026
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSimple and Reliable Cash Buyer
Selling my property through Springbok Properties was one of the simplest processes I’ve experienced. Selling seemed overwhelming and I just wanted to get rid of the property as soon as possible without hassle. Their team was transparent, efficient, and always kept me informed. The cash offer was provided promptly, and the sale was completed much quicker than I expected. I’m very pleased with how easy they made everything.
Mary · 24 November 2024
Agent replied · 23 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest has been an asset and a great…
Ernest has been an asset and a great Negotiator at all time. He gets you the highest bidder for your property. I am 💯 pleased with his services.
Oluwole · 17 July 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
