Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Trustpilot

Laura was very attentive and was very…

Laura was very attentive and was very pro-active during the short time we spoke. No complaints from my part on Laura’s efforts. All good so far.

MR · 14 October 2024

★★★★★ 5/5

Trustpilot

Natalie was a great sales progressor…

Natalie was a great sales progressor (the person who deals with the property once an offer is accepted). She kept me well informed of the sale. The property sold to local buyer not an investor.

Stephanie · 12 May 2024

★★★★★ 5/5

Google

from the moment of sending the request to the confirmation of the viewing of the property, several hours passed! After the viewing, which was well organized, I agreed on a price for the day. My bad English was not a problem for Jess, thank you very much for that

Tetiana · 20 June 2023

★★★★★ 5/5

Trustpilot

I’d recommend Marc

Marc was polite, friendly, helpful and efficient at dealing with my offer on a property. I would definitely recommend. Thanks for your help.

Michelle · 28 November 2024

★★★★★ 5/5

Google

Springbok was great, Louis the negotiator got our best deal sold our house in less than three weeks, kept us up to date with every offer, Thanks Louis your very polite and helpful your great .

Karen · 20 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish

Fantastic service from start to finish. Great offer, then progression through to completion at our timeline. I would recommend Thomas Robinson at Springbok to any potential sellers.

David · 25 September 2024

★★★★★ 5/5

Trustpilot

Lewis was very informative and clearly…

Lewis was very informative and clearly experienced as a sales negotiator. Nothing was too much trouble and any queries were answered promptly.

Michelle · 9 December 2024

★★★★★ 4/5

Trustpilot

Tom was very helpful and communicated…

Tom was very helpful and communicated updates throughout the progress. Some issues with solicitors caused delays but Tom pushed for completion which was eventually successful.

Elly · 25 October 2024

★★★★★ 5/5

Google

Craig was very professional and helpful, he was skilled in the negotiations and got our sale across the line. We are very grateful for all his help

CAROLINE · 22 September 2024

★★★★★ 1/5

Trustpilot

We found springbok back in February…

We found springbok back in February when we found our dream family home and needed to sell our current home quickly in order to secure it. We were fed the whole, "we buy any property" but that soon turned into we need to sell it to our investors instead to get the profit you require this usually takes 10 days. We were happy as it went off to a great start with 3 viewings straight away although one never turned up, and the other 2 putting in offers to buy! However, one of the main reasons we went for springbok was because of the 5k non refundable deposit securing your sale with a less likely chance of anyone pulling out! Our negotiator Craig did not secure this, and a few weeks into the sale after securing our dream home too, our buyer pulled out resulting in our onward also pulling out as they needed a sale, i felt springbok were no different to regular estate agents. Craig would not answer my calls after our buyer pulled out, but when contacted on another phone would answer, making me feel I was being ignored, he would also be quite condescending and intimidating. When we thought that's okay we had 2 people want our property, maybe the other is still interested, Craig said she had a house to sell and that had fallen through which we were told only proceedable people were viewing our property due to our circumstances so their strict vetting is a lie along with their 5k non refundable deposit. I put in a complaint about Craig but the email was just sent straight to him from the manager I emailed which I find incredibly unprofessional and a failure of their customer service as an independent complaints department should have contacted me and dealt with it and not Craig who I was unhappy with. As a result I had Craig ringing me, saying our house isn't worth the price that's why she pulled out, we should drop it etc...they'll tell you it isn't worth the price, you wouldn't get it sold elsewhere for better, or auction wouldn't work either etc... we heard it all! We then found out we needed to formally tell them in writing we didn't want the contract to renew after the 8 week period was over which ours by the point nearly was, so we had to be stuck with them for another 28 days to get out of the contract. In that 4 weeks, we had many interested people apparently but no viewings, these "investors" they go on about were non existent but funnily enough loads of viewings all of a sudden when we were at the end of the contract. We decided to decline and leave this company behind and were so glad we did as we sold very quickly at auction elsewhere for the price we needed and have moved into our forever family home! No thanks to springbok. Also, they will email you saying the buyers they found, if you sell to them after you've left, you owe springbok the commission!! Ridiculous unearned commission as out of the 4 names we couldn't sell to, 2 never showed up to view our property and some were people we knew personally and likely heard about the property through us sharing on our social media and not springbok. Don't waste your time, go with someone else.

Holly · 29 June 2024

★★★★★ 5/5

Trustpilot

Selling our property and buying our next one

We used Springbok to both sell our current home and buy our next home, our agent Ernest was very helpful, answered all our questions and kept us in the loop the entire way through.Couldn't of asked for more, very happy with the process and the result.

Adam · 31 August 2023

★★★★★ 1/5

Google

I didn’t want to leave a rating but since you have text me four times in three weeks, you can have it. I sold my property with my ex wife. It took seven months Springbok never contacted me with a progress update the solicitors they appointed were pretty poor I only found we were exchanging contacts and completing 3days beforehand they lost information and got my name wrong. I had to chase them for updates. My opinion is don’t touch them!!

Tony · 27 June 2024

★★★★★ 5/5

Google

It is so refreshing to find a company that does what they say they will. I had been researching online and came across Springbok, I was originally sceptical but after calling the process was explained clearly and I asked enough questions! It was ideal that each stage had a defined team member. At the end of one stage there was a handover giving details of the next person. Each person sent over all their direct contact details which is rare. I apologise as I cannot remember all the names apart from Jamie and Hamish so please so thank everyone for me. I didn't have to worry about all the different parties communicating. Hamish carried it out and updated me and was always there when I needed to call. I would recommend and would use again.

C · 27 June 2024

★★★★★ 1/5

Google

Please just don’t! Very professional until an offer was put in, then I was completely dropped. Over 13 weeks later I was still waiting for the purchaser to get his mortgage approved!! Terrible communication with Springbok Property. I ended up sending regular emails to SP begging for an update! The phone was NEVER answered. I did all the negotiation with the solicitor. I could have sold it faster with a local estate agent and not given Springbok £13,000!! Miscommunication throughout the sale from SP. Terrible set up. If it sounds too good to be true then it is! My partner and I are both lawyers and are kicking ourselves for falling for this.

Sara · 27 June 2024

★★★★★ 5/5

Google

I recently bought my first home with Springbok Properties. I had Annie Wood as my sales progressor during the purchase of my new home, and I cannot recommend her highly enough. From start to finish, Annie demonstrated an exceptional level of professionalism, efficiency, and kindness that made the entire process smooth and stress-free as a first time buyer. If ever there was a problem or potential delay, she would contact me immediately to ensure there were no delays in the sale process. She consistently kept me informed at every stage, promptly addressing any questions or concerns I had. She made what could have been a very stressful experience, into a smooth and positive journey. Thanks again. Josh.

Josh · 27 June 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed. We arrived for a house viewing however no agent arrived to show us the property.Received text reminders during the day to prompt us to attend the appointment.When we got findlly got through on the phone we were told the appointment had been cancelled by them as the house is now under offer.Very poor communication. I had left a voicemail and email the day prior to confirm. This is a remote and automated service with communication and customer care.

Rachel · 26 June 2024

★★★★★ 5/5

Trustpilot

Star of the show Natalie

Natalie was always very positive that our property would sell. She always returned my phone calls or called me to keep me updated.It may have taken a bit longer than expected but we got there in the end DG2

Shona · 9 February 2024

★★★★★ 5/5

Trustpilot

Very professional services

Springbok have been nothing but great and have made my selling experience as easy as it can be.Charlotte has been great throughout the process and is kind and helpful and nothing has been to much trouble for her.Would recommend using her again.Thanks for you help.

Rachel · 21 September 2023

★★★★★ 5/5

Google

Marc was polite, friendly, helpful & efficient and dealing with my offer on a property. I’d recommend Marc. Thanks for your help.

Michelle · 2 December 2024

★★★★★ 4/5

Trustpilot

Good service so far

Good service so far , early days in terms of the house sale process. Lewis was diligent and informative and regularly kept us up to date.

Mark · 2 October 2024

★★★★★ 5/5

Trustpilot

We decided to go on a family adventure…

We decided to go on a family adventure and relocate. Springbok helped us move quickly taking the stress out of selling. Jessica was amazing from start to finish

Samantha · 30 August 2024

★★★★★ 5/5

Google

Taryk was excellent throughout my house sale, kept us updated all the way through with his friendly professional phone calls. Would highly recommended Sprinkbok thank you to all the team

Christine · 27 July 2024

★★★★★ 1/5

Trustpilot

First time buyers AVOID

I recently bought my first home and the seller’s estate agent of choice was Springbok. The whole experience was a hassle from the get go. The communication was bordering on non-existent at times and I was even charged a fee by them as the buyer, which I had never heard of any other estate agent doing. Every time I had anything to discuss, they had an excuse. They even told me at one point that they were not an estate agent, but rather a property buying company (or words to that effect) and that is why it was different. I was passed from my initial salesman to an overseer for the progression once I had an accepted offer, both of whom couldn’t convince me that the company was any good. The individuals were friendly enough, but what was being provided was awful. I will be strongly avoiding this estate agent at all costs moving forward and advising anybody who will listen the same.

Tom · 22 June 2024

★★★★★ 5/5

Trustpilot

Highly recommended

We had never heard of SPRINGBOK before. We discovered them as they were selling the property we were interested in. We have had our offer accepted on the property & are only a week into the sale, but, have been amazed at the swiftness & professional treatment we have received so far. We have no reason to suspect anything less for the remainder of the sale through to completion.

Satisfied · 16 December 2024