Trusted Agent profile · Old Trafford
★★★★★
2,280 reviews across 2 platforms
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS
Springbok Properties Nationwide's office in Old Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 2,280 reviews on two platforms, including 808 Google reviews rated 4.2.
Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
5/5
GoogleDan sold our home in 4 days! Can’t thank him enough when we had been trying to sell with estate agents for over a year.
We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleLewis Buddle was very informative and friendly and I felt he has gone the extra mile in helping to sell my property.
Thank you for your review. We’re glad to know that we were able to provide the level of service you expected. Your feedback will be shared with our team, and we hope to assist you again if needed. Please feel free to reach out with any questions. Warm regards, Springbok Customer Services
5/5
GoogleDaniel Ardern (Dan) at Springbok has been a great help with the purchase of our first home! Always keeping us updated and moving things quickly!
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
1/5
TrustpilotSend you multiple SMS then ignore even a positive response
They say they'll make an offer on your property when you fill in the form via Insta or whatever - that's only true if they feel like it. I received 3 SMS from them saying they're ready to make an offer and to reply 'YES' for them to call you. I replied 'YES' three times and they ignored me every single time, and then ignored a last message asking them to make the offer via SMS if they didn't want to call me. This is all fact. EDIT on 30 July 2024 - after complaining about the veracity of my review, Springbok asked me for contact details, which I supplied. They then proceeded to send me THREE more messages purportedly from the same person, with the same content, saying they were ready to make an offer and to reply YES. I replied YES each time. Each time they ignored the reply. Again. I have screenshots of the messages for proof. This is getting ridiculous.
Dear SC, thank you for your feedback. We are sorry to learn that you've experienced communication difficulties with us - We would like to look further into this to be able to provide you with an explanation of what has happened, though we can't find your details by the name "SC", we would be appreciative if you could kindly email us at customerservicemanager@springbokgroup.co.uk to assist with this. Best regards, Springbok Customer Services
1/5
GoogleTry buying. Made an offer. Told I would get a call back and nothing. Made 2 phone calls since and was told we will escalate and get someone to call you back and I received nothing. Cash buyer ready to proceed and you don't seem to want to sell me a house. Madness! Replying to springbok. That shouldnt affect your ability and decency to call me back. In fact if it was sold why not just call me back and tell me.
Dear Bobby, thank you for sharing your comments here. We are sorry to learn that you experienced difficulty contacting us about making an offer. We do see that, unfortunately at the point of when you were attempting to make an offer on the particular property, it had already been sold and secured. We do wish you all the best with your property search, and if we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
5/5
GoogleVery smooth and seamless service. Hayden was great, regular feedback and very honest with the process. Property sold In just under 3 months
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
1/5
GoogleDon't bother with these guys, promised to sell the house in a set number of days didn't happen!! Dropped the house price a few times and when a sale was agreed they where actselling it for 5k more then I was told so the where going to keep that money. Was told if a sale falls though we get a percentage of the deposit!! But instead they have kept it and we have fee to pay so have ended up worse off now
Dear Jemma, we are currently investigating this internally to provide you with a response. Best regards, Springbok Customer Services
1/5
GoogleReally unprofessional estate agent I have seen in my life. I had a viewing booked up for a property in Manchester which they cancelled just 30 minutes before saying that another offer is accepted. I live outside of Manchester and had to drive 100 miles for this driving, imagine getting cancellation call after 2+ hours of driving and was just about to reach there. I told them that they had my details that I live quite far away and still they decided to inform me just 30 minutes before of the appointment time.
Dear Bhargav, thank you for your feedback. We are so sorry to hear that you've experienced this, it's extremely concerning for us as this is not how we operate usually. We are looking into this currently and will contact you directly. Best regards, Springbok Customer Services
1/5
GoogleDon't bother with these guys, promised to sell the house in a set number of days didn't happen!! Dropped the house price a few times and when a sale was agreed they where actselling it for 5k more then I was told so the where going to keep that money. Was told if a sale falls though we get a percentage of the deposit!! But instead they have kept it and we have fee to pay so have ended up worse off now
Dear Jemma, we are currently investigating this internally to provide you with a response. Best regards, Springbok Customer Services
4/5
GoogleAll in all a positive experience. Callum was wonderful towards the end of my sale. I am where I wanted to be which is the main thing.
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotJoe Yale was very helpful and kept me…
Joe Yale was very helpful and kept me up to date with everything, good communication through the process. he negotiated more than i anticipated so very happy.
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotEveryone at Springbok Properties were…
Everyone at Springbok Properties were very helpful, but Becci was amazing, she was always quick with her responses to all of our queries and did everything to make the sale as smooth as possible.
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotCraig Pendlebury
I would like to thank Springbok for an efficient and well communicated service. Craig Pendlebury has been my main point of contact. Not only has he provided a quality person centred approach but displayed a high level of professionalism throughout. PR1
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotSam is proficient and active in not…
Sam is proficient and active in not just getting the sale done for his client, but also for me as the purchaser.
1/5
TrustpilotI cancelled my contract after 3 days
I cancelled my contract after 3 days. I had refused their Cash Offer for a Quick Sale and was advised to try their 2nd LEVEL FIXED PRICE INVESTOR OPTION. They would sell my house for an agreed fixed price below market value & in return I would pay no legal or conveyancing fees of any kind - they would keep the extra profit made; it sounded a fair offer. I was told ´Investors would be interested in a house like mine: small house on a large plot, 5 minutes walk from a main line station. A published bad review called this Fixed Price selling a SCAM, so after signing & having access to all terms & conditions, I matched up the bad review details with the t&c. especially the £7,000 detail as this sounded bizarre. They state that if the property does NOT sell at the Market Price, it is within their right to offer a revised lower price than the agreed fixed price. The vendor can refuse this lower price but if he sells the property to someone else, Springbok will legally be entitled to the price difference ( between the agreed Fixed Price & actual Selling Price) or £7,000 whichever is the GREATER! And even after the sole agency period of 16 weeks has passed & the property is then sold - if that buyer has previously looked at Rightmove whilst Springbok was the agent, Springbok will claim advertising & selling fees for a period of 12 months! It may not be illegal but it is misleading & immoral. And I thank the writer of the bad review as he saved me an involvement with this agency which would most probably have resulted in me losing money…not to mention hair!Springboks have now answered this review. Please note there is no mention of the FIXED PRICE INVESTOR OPTION or the £7,000 penalty. I have a copy of their Terms & Conditions & a recorded phone call.
Dear Gail, thank you for your feedback. We were sorry to hear that you decided to part ways with us earlier than anticipated. It seems that there may be some misunderstandings around the clause we think you're referring to which relates to our remuneration should a seller cease our services and then go on to sell to a buyer who we had previously introduced. This is extremely common in the property sales field and such a structure is industry standard - You will find that most if not all property sale businesses or estate agents have structures like this one to protect their business from the rare % of customers who privately complete a transaction after ceasing services. In regards to your agreement, you are correct in that we would naturally discuss a new price with you if the anticipated value was not met, as with any property sale negotiation, and the agreement that you have was completely free of any selling fees, which is all included in the contract in clear and plain wording. We hope that this has provided you with clarity on the concerns you have raised, and truly wish you the best with your property sale. Best regards, Springbok Customer Services
5/5
TrustpilotCharlotte is very competent
Charlotte is very competent. When we were selling our small flat, she kept us informed and abreast of the negotiations at every stage. She is a first rate employee and I would not hesitate to deal with her again.
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
1/5
TrustpilotPeople please be aware 🙏
People, not one of the +ve reviews are verified. This means anyone can be sitting in an office all day writing good reviews. I have had experience of this with a previous company I worked for that did this. One of the directors generated bogus email addresses and left his company amazing reviews. I honestly cannot say this is happening here but please do not believe all these amazing reviews, as I say they are not verified! The experience my mum had with this company was very dishonest and could have cost her a lot of money. Please read the small print very carefully, you really don't want to make a very bad mistake
Dear Chris, thank you for sharing your comments here. We can assure you that our reviews are nothing but genuine - "Verified" reviews happens when the business uses Trustpilot's automated invitation tool to invite customers to leave a review - This is something that Springbok Properties do not use, instead, we receive authentic reviews from our customers at different stages of their transactions. Verification also happens when a customer has given Trustpilot documentation showing their buying or service experience - It is really nothing to do with the business itself. In regards to our agreement, our contracts include all information clearly, not hidden and not in any small print. We do hope that this clarifies your concerns, and if we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
5/5
TrustpilotKY11 - super impressed with Springbok…
Super impressed with Springbok Properties and would highly recommend. Service was friendly, efficient and responsive - happy new home owners! Thank you to Lewis and Bethan for all their help! Simply the best!!
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotI was working we ANNIE WOOD on the…
I was working we ANNIE WOOD on the completion of purchase she was very helpful and always contactable or she would ring her help made the purchase a lot easier thanks Annie and Alex plaskett for all your help reg Nigel Folkard
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
TrustpilotI have the pleasure of Laura and Dave…
I have the pleasure of Laura and Dave up until this point.Everything was explained step by step.They have been very professional and have made the process very easy.
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
1/5
TrustpilotA very poor experience with Springbok…
A very poor experience with Springbok properties. They were unable to arrange a viewing of a property with even the owner of the house saying they were very poor communicators. Since that which is 2 weeks ago they have continuously contacted me to use their services which I really would not use. Also they have continuously misspelt my name recently and obviously on purpose.Unfortunately for yourselves you have again made a error if you as you have done previously replied to my messages you would see my name spelt correctly.
Dear Giovanni, thank you for sharing your feedback. We were sorry to read that you've had an experience with us that was not positive and that you were not able to view the property you requested to see. We would like to also assure you that our team have not spelt your name incorrectly on purpose, we can see in the system that your name was indeed spelt incorrectly, and after reviewing communications with you and our team, we can see that this was a genuine error. We would like to wish you all the best with your property search. Best regards, Springbok Customer Services
2/5
TrustpilotQuick sale required
At first the service was not as expected, once we had a buyer Becky was extremely helpful. This was a sale that needed to be completed quickly, after several call constant emails eventually everything came together. Becky was polite helpful and patient.
Thanks for your feedback! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
4/5
TrustpilotCallum was great with the sale of…
Callum was great with the sale of property, he really wanted to help me sell it and kept me updated along the way no complains
Thank you for your feedback! Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotI recommend Springbok as they make…
I recommend Springbok as they make helped every step of the way including my daft questions! Big thank you to Craig for the amount of viewings and a buyer!
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Springbok Properties Nationwide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Old Trafford.
