Springbok Properties Nationwide Old Trafford reviews

Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services

Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services

Dear Kelly, thank you for sharing your comments and we apologise that your experience with us has been a negative and stressful one. We would like to clarify that, our buyer exclusivity scheme which allows buyers to enter into an agreement with our sellers, is available at two different amounts. We do have a threshold aligned with our property prices which determine which reservation deposit a buyer will pay. In regards to the notice period, we understand that this can be somewhat confusing - This is an industry standard protocol for a variety of reasons. You are correct in saying that if you wanted your property to be removed on a specific date, the notice would need to be served on a date that matches up with that date. In terms of viewings, we do have an option available that allows sellers to provide their keys to our viewing agent to do viewings for them, we apologise if this was not made clear to you. We also apologise if the communication with your sales negotiator felt blunt - We do believe that this was to provide you with information in your best interest, that if the property could achieve that high a price we would have been able to achieve that price. We do hope that you are able to move forward from this chapter very soon, and would like to wish you the very best. Best regards, Springbok Customer Services

Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services

Dear Helen, we are sorry to learn that you were dissatisfied with your experience. We would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the concerns you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services

Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services

Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Dear Rachael, thank you for sharing your comments and we are sorry to hear that you have been left feeling dissatisfied following your experience with us. It is concerning to learn that you believe there has been a breach of contract - Although we do not offer any guarantees or promises in any aspect of our contract, we would still be grateful to know in what way you believe this is, so that we can assist and take any necessary measures. It is challenging to address personal situations on review platforms, although we can comment that we would typically make a price adjustment with your agreement, if there was not sufficient interest already. In terms of the complaints procedure not being followed, we would like to be able to check for any emails you may have sent to us, to be able to address these with you (if they have not been already), as we have only been able to search with your first name as posted with this review, which is difficult to narrow down without your surname or email address. If you are able to email us at customerservicemanager@springbokgroup.co.uk we will be able to check this for you, and so that we can send you an email with your contract, as we certainly can email this across. We are authorised and regulated by The Property Ombudsman and will liaise with them regarding your case as and when we receive correspondence. In the meantime, please do not hesitate to contact us and we're once again sorry that your experience with us has not been positive. Best regards, Springbok Customer Services

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services

It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services

Dear Della, thank you for sharing your feedback. We were sorry to hear that your experience with us has fallen short of expectations. The details of how our arrangement works are fully outlined in the contract, and we always strive to guide our customers through any uncertainties or challenges that may arise during the process. While occasional setbacks are an unfortunate reality in property, we are always open and willing to support customers through any uncertainties when things don't go as planned. Regarding the deposit, you are correct that we encourage buyers to participate in our reservation deposit scheme, as it provides security for all parties involved. However, we are not able to force this if a buyer chose not to proceed with it, despite the clear benefits it offers to both sides of the transaction. We hope this explanation provides some clarity. Best regards, Springbok Customer Services

Dear Sally, thank you for your feedback. We do believe there has been a miscommunication here - Springbok Properties have not asked you to pay for any fees at all in relation to your property, rather it is the solicitors who you chose to enlist for your conveyancing. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services

We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

Dear Alasdair, we are sorry to learn that your experience with us has not been a positive one. Although it can be difficult to comment on such individual circumstances on platforms such as this one, we can provide some clarification around the concerns you have noted. We can see that there were 2 price adjustments during your time with us, to proactively bring new interest through for the property, please be assured that it is certainly not to increase our remuneration, as we had not achieved a sale throughout this time, what you're describing isn't something that could have happened in this situation. We are sorry for any disruptions with viewings and trouble contacting us, we'll look further into this internally to ensure our standards are being met, and action any changes if required. Overall, we too are disappointed that the property did not achieve a sale, and are sorry that it did not materialise the way that we had anticipated. It is counterproductive for us to offer our services to any customer who we do not believe that we can help, given that we do not charge any selling fees, and we can understand the inconvenience and trouble that not achieving that sale could have caused you. Unfortunately, as with any property entering the market, there is no guarantee that it is going to sell - Though please be assured that we have reviewed the file and can comment that we did go to every effort to reach a point of sale. We would like to wish you all the best. Warmest regards, Springbok Customer Services

Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

Dear Mrs Read, thank you for taking the time to share your experience. We genuinely appreciate your feedback and are sorry to hear that your expectations were not met during the sale of your property. We’d like to address a few points you raised. The final price that you would receive, and how your agreement type works is explained through the contract and in early stages of considering our services. You are correct in saying that there were no selling fees, and standard solicitors costs were included too, although this is not inclusive of searches, which is also detailed in your contract. Regarding the change from a bridging loan to a cash purchase, we acknowledge that this development could have caused concern. We were informed that the buyer was initially considering a bridging loan but later decided to proceed with cash from the sale of her property. As soon as we were made aware of this change, we communicated it to you. We strive to keep our clients informed of all developments including that of timeframe adjustments, which in the industry are very common, most of the time outside of estate agent's control unfortunately. We can see that your sale did complete within 8 weeks, which is well below the national average in terms of speed and timescales. As we are a nation-wide, online sale agency, we do not have offices for customers to visit, though we do provide thorough support through phone, email, and post. Once again, thank you for your feedback, and we wish you all the best in the future. Best regards, Springbok Customer Services

We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services

We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services