Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI highly recommend Springbot
I highly recommend Springbot! My experience has been extremely positive so far!! I appreciate the value they see in equipping well and taking time to make sure people feel comfortable and capable of managing Springbot. A big thank you to Mason and Jasmine
Julie · 4 April 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSelling experience
Bethan was very responsive when we required her assistance and would do what she could to speed the process along. Took longer than we expected all told but that was definitely not her fault.
Stu · 12 September 2024
Agent replied · 23 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMarc was an exceptional negotiator
Marc was an exceptional negotiator! The sale was completed incredibly quickly, and Marc guided me through the entire process, providing regular and honest updates. I would highly recommend Springbok!
SW · 28 November 2024
Agent replied · 23 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleCraig was the negotiator which was allocated to us to sell out flat.
You'll never quess what happened he had to do what he is paid to do and negotiate with our buyer to reach the desired price. He must have done a good job because the buy is buying our flat. Nice one Craig.
Jason · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleCraig Pendlebury has been fantastic! Been great to deal with, dealt with a few agents but he definitely goes above and beyond and made us feel comfortable and confident as first time buyers. Really helped us with our property purchase. Thanks Craig!
Suliman · 20 April 2024
Agent replied · 19 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJoe made the process very easy and…
Joe made the process very easy and reliable. He was friendly and approachable and sold my property quickly. I would recommend Springbok for a fast and efficient sale.
Gareth · 11 December 2024
Agent replied · 23 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNo complaints!
Craig has been nothing but professional since first being in touch. I've been very happy with the service overall and the promptness to which my application has progressed. Thanks very much. DN14
Nathan · 11 October 2024
Agent replied · 23 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service
Excellent servicePersonally recommend for this estate guysJust buy property in Braintree In Staff Craig is bestHe help set my first home in my budget balanceAnd also fast processing serviceBest customer service this company
Kush · 25 September 2024
Agent replied · 23 October 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI had a great and straight forward experience using this company to buy a property. Hayden was a pleasure to deal with, with very prompt responses which is always a plus!
Gill · 26 October 2024
Agent replied · 9 November 2024
We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotStraight Forward & Seamless
Haden was our initial contact negotiating the sale price between ourselves & the vendor. TBH Haden didn't play "tag" with the negotiating i.e. tolds us where we need to be in order to secure the purchase.
Sharon · 6 August 2024
Agent replied · 24 August 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden was very knowledgeable
Haden was very knowledgeable, supportive and approachable. He kept me informed throughout the process and sale, however, I was lucky enough to get an offer a week after my property went live.
Sarah · 10 October 2024
Agent replied · 23 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpeedy and helpful service
John · 7 October 2026
Agent replied · 13 October 2026
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
★★★★★ 1/5
GoogleIn the process of buying the house but having a terrible experience, I have to literally beg to get an update , if you call them someone in the office picks and tell you that the EA will call you back but never does its like they don't care if the sales actually goes through, this guy so called EA is a pain in the ass to work with really.There are delays with purchaing the property sometimes I think SP might be the problem for the delays and don't fall for their positive reviews the ones that mentions the name of the person as after my offer was accepted I got several emails from the sales negotiater to leave him a 5 start review and he will put me in a 100£ lucky draw(which even if the lucky draw is genuine, its a fraud to get people to leave positive reviews) I left a 5 star positive review but that was onlh cause I wanted my purchase to go smoothly which its ain't going.Even with the delays if I am able to buy the house I will edit this review and I will leave a positive 4star minimum review
Jesus · 8 October 2024
Agent replied · 22 October 2024
Dear Customer, we are sorry to hear that your purchase is not progressing as expected. Unfortunately, we’re unable to locate your details in our system. Could you please provide your full name and purchase address by emailing us at customerservicemanager@springbokgroup.co.uk, so we can investigate this further? It can be challenging to address individual situations on forums like this, particularly without being able to locate your details, and we’d like to offer you the attention your purchase deserves. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleThese clowns start by marketing a product that absolutely screws you as a potential buyer over where you are asked to pay a deposit of £2500 which is not protected and the seller of the property can pull out anytime they like.
Other things like stringing buyers along whilst dealing with other buyers even after spending 3 months on conveyancing is their hallmark.
Absolute nightmare to deal with these clowns as a potential buyer.
Forget all the doctored reviews on her as a recent buyer who got screwed over after a couple of months dealing with these guys don’t ever pay the stupid exclusivity deposit it means absolutely nothing and not worth the paper it’s written on.
If you do decide to buy from them genuinely expect to get screwed over a couple of months down the line whilst other desirable properties within your vicinity get snapped up.
Claimed fast sale specialist but they wasted 3 month plus of our time during conveyancing.
They fully deserve less than 1 star unfortunately Google reviews won’t allow me rate them lower.
Edit 07/10/2024:
They have now reported my review trustpilot trying to hide how potential clients will be treated by using your service is just not the best way to address things.
Instead actually focus on delivering a more buyer focused product.
Again I will point out for future buyers pay these guys a deposit at your own detriment there’s no benefit whatsoever you stand to gain from them.
Okwus01 · 8 October 2024
Agent replied · 22 October 2024
We would appreciate it if you could provide us with an account of your experience along with your full name and the address of the property you were purchasing (we are unable to locate your file by your existing review name). Your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI had a great and straight forward…
I had a great and straight forward experience using this company to buy a property. Hayden was a pleasure to deal with, with very prompt responses which is always a plus!
Gill · 23 October 2024
Agent replied · 23 December 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFrom initial enquiry to contact…
From initial enquiry to contact completion the 2 agents that I dealt with were very professional but also understanding to late unforeseen circumstances. A big thank you to Natalie who was exceptional, always keeping me informed and always with a positive attitude regardless of any slippage or uncertainty.
Ben · 8 December 2023
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI have recently sold my property …
I have recently sold my property Through Springbok ... Mason my agent was extremely helpful and kept me informed for the Duration I recommend this Company wholeheartedly a Professional company with Professional Staff..Thank you Mason,It was a pleasure to deal with you..
Policy · 11 April 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie was fantastic the whole way…
Annie was fantastic the whole way through making sure all the paperwork got done and explaining everything. It’s so great to have the keys! Thanks so much.
N · 18 December 2024
Agent replied · 23 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service so far.cannot fault…
Excellent service so far.cannot fault the process so far staff have been amazing would like to especially thank all the team from the start of the process to where we’re at today. Keeping me informed at every stage so thank you Craig and Jasmin keep up the good work
Wendy · 9 November 2023
Agent replied · 16 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleFound reviews about Springbok when we decided we did not want to deal with a typical High Street estate agency.
When Haden introduced himself he explained all the T & C’s about selling our property through them and very quickly the paperwork was signed. He kept us fully updated of any progress and made suggestions when we were not getting any offers. Eventually we have accepted an offer and are now waiting to complete the sale. Haden has made the whole process easy for someone who has never before sold a property in 54 years of home ownership. Would definitely recommend Springbok and Haden to friends and family.
Janice · 1 October 2024
Agent replied · 22 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMason was great throughout the full process, he was always quick to answer and questions and was always very easy to get in touch with!
Great service and he made the whole process really simple.
Christopher · 12 August 2024
Agent replied · 26 August 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSpringbok is a service not like any…
Springbok is a service not like any other I have previously dealt with when looking to purchase a house . Throughout the journey Ernest was professional and efficient answering my queries and concerns. Providing an effective service throughout.
Tracey · 20 June 2024
Agent replied · 16 June 2024
Thanks for your feedback! We really appreciate it, we'll take it on board and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy experience of using Springbok…
My experience of using Springbok properties, and Ernest in particular, is nothing but positive.Fantastic communication and very quick replies. No questions were unanswered and I never felt silly asking them. Ernest was knowledgable, professional and friendly throughout the process. Thanks again!
Richard · 25 April 2024
Agent replied · 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEfficient and Stress-Free Cash Buying
I found Springbok Properties through an online search, and I'm glad I chose them to handle my property sale. From start to finish, the team was professional and kept me well-informed at every stage. The process was incredibly straightforward, and I appreciated how quickly they were able to provide a cash offer. The team was organized and managed everything with great care, making the whole experience much less stressful than I expected. I’m very satisfied with the service and would recommend Springbok Properties to anyone looking for a quick and hassle-free sale, especially if you're looking for reliability and efficiency.
Mat · 29 September 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
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