Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA very professional and committed company during the process of selling our property. Our agent Aiden kept us up to date at all times during the process.
I would recommend Springbok to any house seller.
Raymond · 22 September 2024
Agent replied · 22 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie at Springbok was amazing…
Natalie at Springbok was amazing throughout the whole process and we can’t thank her enough for all her hard work and dedication in ensuring everything went smoothly!
Stuart · 16 May 2026
Agent replied · 26 May 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSpringbok -10 worst company ever
I am also having the same problem with Springbok putting a charge on my property holding it hostage, even when I canceled my contract with them. They want release the charge until I pay them £7000. Had all the promises that they would be able to sell the property in 30 days of going on the market. they reduced the agreed price down from £290,000 to £270,000 without my consent. I informed them that they were in breach of contract for not letting me know they were dropping the price of my property and that they hadn't sold it as promised in the 30 day period. It is in the small print of the contract they can reduce the property value and charge you seven thousand pounds in words and not £7,000 in figures, which is easily over looked when you problems reading. In their terms if someone views the property and does not want to go with them because they don't feel happy with the agent they still count this as their introduction even when I canceled with them they still kept sending people around to view the property as they had the key. They knowingly took on selling my property when there was another agent working on selling the property and didn't advise me to discontinue with the other agents.If they sell your property for more then the agreed price they keep every £ above the agreed sell price.Stay away from this company.You knowingly took on selling the property with another agent.You say it will not effect the selling of the property but it has as the buyers mortgage company will not proceed until the 2 markers you have placed on the property are removed. My buyer has pulled out due to these markers on the property. You are holding my property hostage.Your company did not have the curtesy to let me know that you were putting not 1 mark on the property but 2 marks on the property.The contract was done over the phone and we did not see the contract in full until the property went live some 14 days later, when it was sent by email saying the property was live.Your company has cost me £3000 in interest alone.I told you that I could not afford 2 mortgages at the same time and now I will have to either default on the mortgage or had it back to them to sell.Being dyslexic, your company did not offer me a audible version of the contract to listen to.Make sure you have the contract on the day you are going to sign and check the clauses as you have little rights in them once you have signed.
Mark · 5 November 2024
Agent replied · 23 December 2024
Dear Mark, thank you for your comments. We would like to confirm as similarly addressed internally; this is a standard process commonly followed by estate agencies. It safeguards against multi-agency sales and ensures that buyers introduced by Springbok Properties do not purchase the property through another agency, something that every estate agent experiences, hence this standard clause. This procedure does not prevent you from selling your property, nor does it delay the sale or affect the property's value. To remove the application to go on to sell your property (to a buyer that we as the agent had not introduced prior), your solicitor simply would have contacted us. If the buyer was not introduced by Springbok Properties, we would proceed with facilitating the removal of this. Additionally, you will be aware that there is no "small print" in our contracts. Our contracts are numbered clearly and all wording present follows the same font and size with no differing size or presentation of our clauses, which also use plain wording. We do hope that this offers you further clarification, and if we can be of any more assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleMy experience of using Springbok properties, and Ernest in particular, is nothing but positive.
Fantastic communication and very quick replies. No questions were unanswered and I never felt silly asking them. Ernest was knowledgable, professional and friendly throughout the process. Thanks again!
Richard · 20 May 2024
Agent replied · 19 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPromised to sell my property with 12…
Promised to sell my property with 12 weeks for a fixed sum. Never happened. We did an offer a lower priced sale but never got the contract. Springbok then reduced the online selling price to below our contract price. At one point they accepted a higher offer from another buyer and conveniently didnt tell us. I never had any feed back from them about anyone who viewed the property. I am now out of contract with them and cannot get them to remove the property from Rightmove. Even after emails and phone calls almost every day and promises that it would be removed. Still up after 10 days Beware this company doesn’t care about selling your property for the best price They will just keep telling you to reduce the price. And don’t believe it when they say they have investors ready for a quick sale. It’s all fabricated. DO NOT USE THIS COMPANY
Lisa · 4 November 2024
Agent replied · 23 December 2024
Dear Lisa, thank you for your feedback. We have passed this on to our internal team who will make contact with you today to address your concerns. Please feel free to contact us in the meantime. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleHaden was super helpful, helped my partner everything she needed because we are first time buyers, went above and beyond to help us, found springbok through Facebook, would highly recommend
Cameron · 3 December 2024
Agent replied · 9 December 2024
We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFirst-time buyers
First-time buyers: understand the £2,500 reservation deposit before proceeding
Mr · 16 September 2026
Agent replied · 22 September 2026
Dear Radoslaw, thank you for taking the time to set out your experience in such detail. We're sorry to hear the purchase didn't reach completion and that this has left you this disappointed, particularly as a first-time buyer. We understand the reservation deposit not being returned has been a difficult outcome, especially given the purchase never reached exchange, and we appreciate your point that the financial risk attached to the deposit should be made clearer to buyers from the outset. Matters such as ground rent terms, pet restrictions and fire door queries are typically identified during the conveyancing process as part of the legal searches and enquiries, rather than something apparent earlier in a sale.We wish you all the best with your future property search. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden was super helpful
Haden was super helpful, helped my partner everything she needed because we are first time buyers, went above and beyond to help us, found springbok through Facebook, would highly recommend
Cameron · 2 December 2024
Agent replied · 23 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMarc was very instructive and experienced sales negotiator. The entire was fabulous. All queries were answered promptly. Will definitely recommend Marc as well as Springbok properties if need be.
Olubunmi · 17 December 2024
Agent replied · 24 December 2024
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
★★★★★ 1/5
GoogleFull of fake promises that they will sell your house in 2 weeks, the man who was looking after/trying to sell our property turned out quite rude in the end and very pushy. Had to give 4 weeks notice to withdraw the property from rightmove, 7 weeks later it’s still there, the selling agent no longer reply’s to voicemails or emails. When contacting other team members, no one can seem to get my property removed from the internet.
Would NOT recommend at all, avoid at all costs.
Tara · 2 November 2024
Agent replied · 9 November 2024
Dear Tara, thank you for your comments. Please be assured that our internal team are contacting you today to discuss this further. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleFull of fake promises that they will sell your house in 2 weeks, the man who was looking after/trying to sell our property turned out quite rude in the end and very pushy. Had to give 4 weeks notice to withdraw the property from rightmove, 7 weeks later it’s still there, the selling agent no longer reply’s to voicemails or emails. When contacting other team members, no one can seem to get my property removed from the internet.
Would NOT recommend at all, avoid at all costs.
T · 2 November 2024
Agent replied · 23 November 2024
Dear Tara, thank you for your comments. Please be assured that our internal team are contacting you today to discuss this further. Best regards, Springbok Customer Services
★★★★★ 4/5
GoogleVery nice and supportive staff.
Simarpreet · 9 October 2026
Agent replied · 15 October 2026
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Springbok. I stumbled upon them online by chance and I'm so glad I chose them to sell my house. The process was seamless, and Will was incredibly attentive, keeping me informed throughout. My house sold very quickly to cash buyers, which was a fantastic result!
Sabrina · 24 April 2025
★★★★★ 5/5
GoogleI highly recommend Springbot! My experience has been extremely positive so far!! I appreciate the value they see in equipping well and taking time to make sure people feel comfortable and capable of managing Springbot. A big thank you to Mason and Jasmine
Julie · 20 April 2024
Agent replied · 19 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThere was problems early on and I…
There was problems early on and I nearly pulled out and talked about putting it into the hands of an Estate Agent and board up. I stuck with it but got a lot less than I wanted but least it’s now all over
PETER · 16 April 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleEarly stages but so far great service. Haden Donovan has kept us informed and updated and as a result enabled a purchase of our dream home, we really appreciate his help, thanks Haden!
Deborah · 8 October 2024
Agent replied · 22 October 2024
We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEarly stages but so far great service
Early stages but so far great service. Haden Donovan has kept us informed and updated and as a result enabled a purchase of our dream home, we really appreciate his help, thanks Haden!
DebE · 7 October 2024
Agent replied · 23 October 2024
We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig was very helpful and friendly
Craig was very helpful and friendly, he managed to get us a sale which we are very grateful for. Totally professional and got the negotiation over the line. Thank you Craig for all your help
Caz · 4 September 2024
Agent replied · 23 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotA one star is too generous
A one star is too generous. Absolute cowboys, quick to get you signed up and that’s all they’re quick about. Full of rhetoric and promises but in reality, they’re just a poor online estate agent pretending to be big, but not big in thier operations. My selling agent was always off sick, they come across as used car salesman who frequently bend the truth, perhaps they should consider politics rather than selling property. If you do sign up, good luck getting your property back off the market with them. The potential for a quick sale isn’t worth the hassle you’ll have with them, if they can sell at all.
Dominic · 21 October 2024
Agent replied · 23 October 2024
Dear Dominic, we were genuinely sorry to hear about your experience falling short of our usual high standards. We take feedback seriously, as it helps us enhance our services. We want to assure you that we are committed to investigating and resolving your concerns. To better understand the specifics of your experience, we would appreciate it if you could provide us with a detailed account. This will assist us in thoroughly addressing the issues and making necessary improvements. You can reach us at customerservicemanager@springbokgroup.co.uk. We value your input and appreciate your contribution to our ongoing efforts to better serve our customers. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleWorked hard to get it done.
Dan our negotiator worked very hard to get us a buyer. We had to get creative, and so we did. A very decent service.
David · 14 April 2026
Agent replied · 16 April 2026
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEasy and reliable
Becci Simmons and her team were fantastic with me and my partner. They communicated well and helped explain the more complex matters with buying a house in a way that we could understand, this helped us to feel calm and not overwhelmed with buying our first home. They made buying a house feel easy.
Salman · 31 July 2023
Agent replied · 16 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMason was very quick and on the ball, yeah he could of got seller to except our offer but he is working for the seller not the buyer, really nice lad who knew his stuff carry on the good work mason. Mrs Dianne bishop
Dianne · 21 March 2024
Agent replied · 19 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAs this was our first home we had a lot of questions and required guidance through the process. Jess was extremely helpful and knowledgable when it came to making an offer on the house and the steps we needed to follow. She was great at communicating efficiently with us.
Can’t thank her enough.
Lois · 24 August 2023
Agent replied · 19 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleJoe made the process very easy and reliable. He was friendly and approachable and sold my property quickly. I would recommend Springbok for a fast and efficient sale.
Gareth · 17 December 2024
Agent replied · 24 December 2024
We’re grateful for your positive review. It’s great to hear that we could provide the service you needed. Your kind words will be shared with the team as motivation to continue their hard work. Please contact us if you have any other questions.
Warm regards, Springbok Customer Services
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