Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful communication and customer service
Communication is something staff members at Springbok severely lack. I have had to chase every step of the way and they have still not been able to sell my property even at a reduced market rate. I have left multiple messages for Hayden and Craig and not heard back. I’ve sent emails that haven’t been responded to, most recently trying to serve notice so I can take my property back. If you are considering selling your property through Springbok I would seriously reconsider.Edit 16/12. Still no response
Andrew · 16 December 2024
Agent replied · 23 December 2024
Dear Andrew, thank you for your comments. We are attempting to contact you in regards to your concerns. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI recently sold my house using Springbok Properties
I recently sold my house using Springbok Properties. While the representatives I dealt with were friendly and professional, I had significant concerns about the business model and transparency.Springbok initially presented themselves as having access to a network of domestic and international buyers. However, their process involved listing my property on platforms like Zoopla and Rightmove and vetting inquiries to ensure buyers were in a "proceedable" position, A service that any estate agents could provide.When it came to pricing, Springbok offered a fixed fee contract. Initially, they proposed paying me £210,000 for my property (valued at £220,000) for a "quick sale." After I expressed dissatisfaction, this was revised to £215,000, along with the promise of covering legal fees. However, the phrase "standard legal fees" turned out to be misleading and didn’t cover all aspects of conveyancing that could have occurred which would have left me out of pocket had any additional work occurred.Springbok ultimately sold my house for £230,000, meaning they retained the £15,000 difference as their fee. While this arrangement was part of the contract I signed, I feel their marketing could have been clearer about how this works. Comparing this to traditional estate agents in my area who typically charge around 0.75% commission which would have been around £1,725, the cost feels disproportionately high.While the staff were professional and easy to work with, I wouldn’t use Springbok Properties again due to the lack of transparency and in my case the extremely high cost of their service.I’m sure their front facing media trained representatives will soon be along to debunk what I have said where they can, but this is my opinion and experience with using springbok. Would I personally use them again or advise anyone else to? Certainly not.Edit- Score reduced from 2 star to 1 star after you tried and failed to have my accurate and honest review removed under the guise of defamation.
Simon · 16 December 2024
Agent replied · 23 December 2024
Dear Simon, thank you for taking the time to share your feedback, and we're sorry to hear that you were concerned about transparency regarding our services. We take such concerns seriously and appreciate the opportunity to clarify a few points.You are correct in noting that we have access to a wide network of buyers of whom we often sell properties to. As part of this, we advertise on several platforms, including Rightmove and Zoopla, to ensure exposure of your property is maximised, along with other strategies that differs from traditional estate agents.Regarding the conveyancing fees, you are right in that the "standard" legal fees covered in your agreement do not include all possible costs, such as disbursements or additional conveyancing services that may arise during the process. We make every effort to ensure this is clear, hence we state that we cover standard conveyancing costs. As for our marketing and pricing approach, everything is outlined in the contract and discussed during our communication with sellers. We offer several tailored fast sale options based on individual circumstances and preferences. It’s important to note that, rather than promoting a one-size-fits-all approach, we determine the best strategy through conversations with our clients to meet their specific needs and cater our services to each individual seller.We want to assure you that our response is solely intended to address your concerns and provide clarification, additionally, we would like to note that businesses do not have control over what Trustpilot removes, as they operate independently with their own guidelines that we, like other businesses, must adhere to.We appreciate your feedback and hope this helps to clear up some of the points you raised. If we can be of any further assistance, please do not hesitate to contact us further at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service!
My sales negotiator Charlotte is extremely helpful, emails and calls are answered promptly and I trust Springbok with the process this far! I’m in the middle of purchasing a property and I feel confident in Charlotte and the team to ensure smooth sailing and assistance when needed!
Helen · 4 April 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleI spoke with a gentleman called Ernest, who I found to be honest, clear and swift in his responses. He made the initial process quite seamless which is seldom the case with estate agents. I can only hope the remaining process of purchasing our new home via Springbok will be equally straight forward. Thank you Ernest - good job.
Jojo17luxor · 20 June 2023
Agent replied · 19 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJames had arranged all the sale of the…
James had arranged all the sale of the property in a timely manner, he is always responsive , never left me waiting for a reply. Very fast sale process. Good to work with. Highly recommend the company and his service.
Beth · 20 February 2026
Agent replied · 23 February 2026
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. Nothing but issues from day one. Severe lack of communication and total time wasters. My original review was removed as Springbok did not like me speaking the truth so I put that on Google review. I do not recommend using this company. They are more interested in making a profit than selling your home. I do not believe the high rated reviews because when a bad review is printed, within days, a few good ones follow. Very suspicious. EDIT Your reply is false as I had contact via email as soon as the negative review was posted.
Mrs · 12 December 2024
Agent replied · 23 December 2024
Dear Tina, thank you for your comments. We've tried to make contact with you internally to address your concerns, but have been unsuccessful each time. If you could please contact us by return. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotDo not recommend
If I could give 0 stars I would. They insisted I change my review as it was defamatory. But I have nothing nice to say about the company. Not a nice experience. Even had the audacity to ask me to recommend them after completion, which is not going to happen ever. They do not like negative feedback. They will have your reviews removed. They try to sound fair and compassionate during the transaction but they are anything but because right at the end they will lower their offer. But they are the ones to complain when you highlight this to others and they get you to change your review. That says it all.
Sue · 12 December 2024
Agent replied · 23 December 2024
Dear Sue, thank you for your comments. We're sorry to learn of your feedback. All feedback is critical to our improvement so we do welcome this with open arms. It's important to consider there are certain complexities in property transactions that can make hurdles faced often misunderstood. We can see that your property sale did complete with us, though we are sorry that you felt your experience with us ended up not being a positive one. We wish you all the best in your future endeavours. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotWe had a few problems with Springbok in…
We had a few problems with Springbok in the early days with lack of communication not being great, then Pacha took over our account and things changed completely, we got lots of feedback and viewings, we eventually sold the property this week, big thanks to Pacha
Lesley · 25 July 2025
★★★★★ 5/5
TrustpilotMyself and my partner would like to…
Myself and my partner would like to thank Paul Herbert for getting us our mortgage offer, brilliant service, keeping us updated throughout the process and we cannot thank you enough for making this a stress free experience. Would definitely use again and recommend to my family and friends. Lee & Josh
Josh · 5 January 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery friendly and professional dealings
would like to say, thanks to Ryan, Abi, and especially Ernest for dealing with my property in a very professional manner. The full procedure has been very relaxed and taken care of. Nothing was a problem. All questions was answered. And the team are very honest. Has been a pleasure to deal with you all. Thanks, Darren.
Darren · 10 August 2023
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleWe are currently with springbok and have given notice of end of contract. They are the worst company I have ever come across. I have no idea where the good reviews come from, I personally think they are fabricated along with the so called investors. They promise you everything but deliver nothing.
It seemed to go ok in the beginning but within the first couple of weeks, they reduced the price by £10,000 and a couple of weeks later wanted to reduce it by another £15000. When we refused, the attitude changed and they started being abrupt and demanding and told us ours was the worst house they have ever had to sell, all because we refused to allow them to manipulate us. The only time we were contacted was when they wanted to lower the price. Communication is awful.
We were renovating and they told us not to bother completing the spare room, hall or kitchen. We carried on regardless and sent updated pictures which they refused to add because according to them it won't add value. They didn't care about the saleability. The wording on the advert was misleading but they refused to alter it.
For some reason, Haden passed us onto the complaints department, which we didn't ask for this. This is just a tactic to delay the process of us contacting the property ombudsman. Still no response from the complaints department.
A viewing was scheduled but they didn't attend, no contact from springbok at all. A 2nd viewing took place, we were offered £240.500 by the viewer, which was above the asking price however, springbok refused the sale as we were guaranteed £240.000 so they wouldn't have a profit. They wanted the sale to go through £7000 over the asking price.
I did however give them a second chance to redeem themselves but nothing has changed. Still no communication. I had contact from them regarding someone being interested in the property however, she did not know my name or address and was surprised that I'm nearly at the end of the contract. Stated she'll ring me back but AGAIN no response.
This company needs investigating and shutting down. They are scamming too many people and seem to be getting away with it.
Tina · 10 December 2024
Agent replied · 24 December 2024
Dear Tina, we are contacting you internally to discuss your concerns today. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSmooth and polite very concise with…
Smooth and polite very concise with everything
Hema · 14 October 2026
Agent replied · 16 October 2026
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleTaryck was extremely relentless with a very difficult client and an extremely unprofessional solicitor on their side and after texting and phoning every day no managed to get the sale past the finishing line
Carol · 9 November 2024
Agent replied · 9 December 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpecial thanks to Hayden for selling my house so quickly it's been an easy experience with absolutely no stress an always ready to take my calls with a happy encouraging way thank you an also the team
Ceri · 22 September 2024
Agent replied · 22 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotReally great communication ...I rang…
Really great communication ...I rang and Ernest called back always very quickly so no hanging around.Got a sale within 4 weeks and its all going through now. Brilliant when you consider the state of the market.Ernest has been great and Ive recommended him to a friend wanting to sell their property too.
Karrie · 5 December 2023
Agent replied · 16 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAt the start of this process I was in no real position to look at purchasing my first home but from the very beginning of first seeing the home online to now completing most of the process it has been an amazing experience with huge thanks to haden donovan for making this first experience better than I could’ve imagined it’s so refreshing to work with someone at a company where you feel listened to and that nothing is ever to much to ask. I had never heard of this company before but now I will most definitely recommend to anyone going through this process that wants to experience the hassle free, fast and efficient service this company and especially haden offers thank you so much for your help
Matthew · 3 December 2024
Agent replied · 9 December 2024
Thank you for your review. We’re glad to know that we were able to provide the level of service you expected. Your feedback will be shared with our team, and we hope to assist you again if needed. Please feel free to reach out with any questions.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBuying first home
At the start of this process I was in no real position to look at purchasing my first home but from the very beginning of first seeing the home online to now completing most of the process it has been an amazing experience with huge thanks to haden donovan for making this first experience better than I could’ve imagined it’s so refreshing to work with someone at a company where you feel listened to and that nothing is ever to much to ask. I had never heard of this company before but now I will most definitely recommend to anyone going through this process that wants to experience the hassle free, fast and efficient service this company and especially haden offers thank you so much for your help
Matthew · 2 December 2024
Agent replied · 23 December 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleSpringboks flagged my first review. They don't want people to know the truth.
The 5 star reviews on here aren't real.
Any deposit paid will be held by springboks regardless of what the reason is.
The house I was going to buy was on at £153,000, they chose not to sell the house at asking price as they keep whatever money they make on top of that. Unbeknownst to the seller.
The property I was going to buy for £160,00 they were going to make £7000 on top just from the sales price. With a £3000 deposit so I couldn't pull out of the sale once it started and they only give you 24 hours to get the house. Even if the house has been up for 7 months.
The next thing is they say if you don't get the mortgage process done in 12 weeks they will cancel the deal, keep your deposit and move on to the next buyer. However if they delay the process like they tried to do to me (16 weeks) there is no punishment.
TIP: Anybody that tries to rush you when it is big money you are putting down, is rushing you because 9/10 has not very good intentions.
Advice: Go to a normal estate agency and never fall in love with bricks & water to the point where your judgement is clouded.
For proof: see the property I was going to buy: 2 St James Place, Hanford, ST48RG
Ashley · 2 December 2024
Agent replied · 9 December 2024
Dear Ashley, thank you for sharing your comments. While it can be challenging to address individual circumstances on platforms like this, we want to reassure you that we take concerns like yours seriously. It’s important to us that you receive an informed and fair response. Firstly, we’d like to clarify that our reviews are from genuine customers. Posting false reviews is strictly against the guidelines of review platforms. Regarding deposits, we do offer a Buyer Exclusivity Scheme, which provides security for both buyers and sellers by securing the property exclusively for a set period. This scheme is clearly advertised in our property listings for transparency. The terms of our contracts with sellers, including listing properties for offers in excess of the advertised price, are outlined in their own agreements. Similarly, the timeframe for exclusivity and completing the property transaction is detailed in the Buyer Exclusivity Agreement, and we understand this has been discussed internally as well. We have many customers each month who successfully purchase properties under these terms, which have proven effective for achieving smooth and timely transactions for all parties involved. We’re sorry to hear that you felt frustrated by your experience. Please know we are happy to continue addressing your concerns through internal discussions. Best regards, Springbok Customer Services
★★★★★ 4/5
GoogleI'm nearly there! Having somewhere to live right next to the sea! Lewis has been exceptional in helping me through the process and signposting me to other agencies to secure a good mortgage deal. Excellent work from Lewis and Springbok
Debra · 27 July 2024
Agent replied · 26 August 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI had a fantastic experience working with Ernest as my sales agent. His professionalism and expertise made the property buying process smooth and enjoyable. He was attentive to my needs, provided valuable insights, and ensured a seamless transaction. I highly recommend Ernest for anyone seeking a dedicated and knowledgeable sales agent.
Moha · 22 December 2023
Agent replied · 19 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotService beyond sales. …
Mia kept us informed of sales progress and also replied promptly to our queries When our previous tenants had a query we emailed and received informative knowledge by phone call. Great after sales service.
Susan · 30 October 2024
Agent replied · 23 December 2024
Thank you for your feedback. We’re glad we could assist you and provide the service you were looking for. We’ll pass your kind words on to the team. Should you need anything else, we’re here to help.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine at Springbok was amazing
Jasmine at Springbok was amazing, helpful and good humoured through all our trials and tribulations of what was not an easy sale! Highly recommend Jasmine and her team and will use them when and if our time comes to sell or buy again.
Deborah · 31 May 2024
Agent replied · 16 June 2024
We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie and Taryck and the team were…
Jamie and Taryck and the team were incredibly helpful throughout our home-buying process. The proactive calls and assistance were instrumental in securing an offer for our house. We are very pleased with his service and highly recommend this agency.
Mobina · 9 August 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotI wouldn't use them or recommend them
If you want to have nice to see so many great reviews. Thats why we went with Springbok.Never, ever again. Different agent promising the earth when in reality it was nothing compared to our experience.Right from start promising 8 to 10 weeks from start to finish, when it was almost 12months. (The reason they didn't get 1 star is our house did eventually sell)From offer accepted to completion was around 6 months and there was no chain, the family that purchased were in rental and we have gone into rental. I am aware that it was a little complicated, but it could have been so much less stressful for us and our buyers if there wasn't so many different Springbok personnel involved at different times.We even went with their recommended solicitor, which got changed a fee weeks in after offer accepted.The replacement solicitor were even worse than springbok themselves, If you want /like sleepless nights and worrying with massive amounts of stress, with a threat of buyer constantly threatening to pull out then go with this COMPANY. AND ..... letting the solicitor overcharge you by £900.... thankfully my wife kept all emails and we now have that back Springbok is the choice for you
Adrian · 25 November 2024
Agent replied · 23 December 2024
Dear Adrian & Sharon, thank you for taking the time to share your feedback. We’re glad to hear that your property sale was successfully completed, but we’re sorry to learn about the frustrations you experienced during the process. Property transactions can sometimes be more complex than anticipated, especially when additional factors arise. In this case, the sale was significantly impacted by multiple charges registered against the property that originated outside of Springbok and the requirement for legal undertakings from various parties. These complexities unfortunately extended the timeline and added to the challenges for everyone involved. We understand your concerns about the solicitor, however, the change in personnel was outside of our control. We can assure you that all parties involved worked tirelessly to resolve the issues and ensure the sale progressed, despite several unexpected changes and complications. Regarding your concerns about stress and communication, we always strive to provide consistent support. though with transactions as intricate as this one, there are occasions when multiple team members may be required to assist to keep things moving, We apologise if this gave the impression of inconsistency. We appreciate your patience throughout the process and understand that it wasn’t as seamless as we had hoped. Thank you again for sharing your thoughts, and we wish you all the best in the future. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
