Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can't recommend this company enough!!
We have sold our property through Springbok Properties. They have all been extremely helpful and efficient in particular Vicky Coffey who has kept me updated through the whole process. We were delighted and surprised how easy and quick the process was. We first contacted them at the end of January and by the end of February the property was sold. I definitely would recommend Springbok.
Follow up to my previous review here;
I have already put in a review about the wonderful and efficient service we received from Springbok when we decided to use them to sell our house. In particular though I would like to say a huge thank you to Natalie who has been absolutely fantastic. She kept us fully updated throughout and if she said she would call you she did which to be honest is a rarity!!!! She made the process of selling our house so much easier and definitely hassle free. All we had to do was sign the relevant papers and that was it.
Gerard · 20 June 2021
Agent replied · 19 June 2024
Thank you very much for taking the time to leave us your feedback. We’re really pleased to hear that you were satisfied with our services! We’ll pass this onto Vicky, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleHouse buy from Springbok Properties
This is our first move in 30 years and the whole process appeared to be very daunting. Haden has been amazing, very helpful and patient.
Date of experience: 17 December 2024
Maria · 18 December 2024
Agent replied · 24 December 2024
We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleCharlotte made our whole experience in buying a house so easy from start to finish.
She was always there on the other end if I had any questions or always called back straight away.
A really great company and helpful people is what makes an excellent experience and is exaclty what Charlotte and the team did.
Natasha · 22 December 2023
Agent replied · 19 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie was efficient and proactive…
Natalie was efficient and proactive throughout the transaction. Our experience has been very positive as a buyer and I would recommend the team at springbok. From start to finish they kept me updated and were professional at all times. I can't thank Natalie enough for the most wonderful service.
Brooke · 15 May 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat Service
Jess was a great negotiator for us, going back and forth between us and the vendor and was really quick in replying and getting back to us with updates. As first time buyers, it can be a daunting process but Jess was very helpful and was always happy to clarify things/follow up in writing if we had any questions.
Caitlin · 6 October 2023
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleJust completed with Springbok. What an amazing firm. They do exactly what they say they will do and so quick. Best if all is the personal service you receive from start to finish. Annie Wood was our Completion specialist and she looked after us so much, never once letting us down and keeping us up to date at all times. Highly recommend Springbok
Julie · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThough I was not happy with the sales…
Though I was not happy with the sales team's performance having to deal with all the viewings at 15 minute intervals and not being updated with alterations to the appointments Becci Simmons was both helpful and replied promptly to all my requests for information and updates on the sale of my propertyt
Deborah · 8 March 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotEarly Days
Although it is still early days into the purchase I will say that the negotiator Haden was very helpful and kept us up to date with our initial experience of Springbok Properties, always returning our calls and answering any questions
Jane · 8 October 2024
Agent replied · 23 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHayden did well
Hayden managed to negotiate a particularly difficult house sale. Excellent communications.
V · 13 October 2026
Agent replied · 22 September 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotEverything was awful they bribe…
Everything was awful they bribe customers to leave 5 star reviews before you have even moved house. Moved on Apr 2022 but they consistently get bad reviews removed. Absolutely sharks of a company who place you under so much stress you want to pull out. Totally unprofessional outfit. I overpaid for my home. They do not deserve all the credit given Be warned.
Jo · 9 June 2023
Agent replied · 16 June 2024
Dear Jo, thank you for your feedback. We really appreciate you taking the time to leave your comments with us. We were sorry to hear that you were left disappointed in our services as we strive to maintain our excellent standards with all of our customers. We will be looking further into this internally to take any necessary improvement measures. If we can be of any assistance, please do not hesitate to contact us. Warmest regards, Springbok Customer Service
★★★★★ 4/5
TrustpilotSuccessful completion
The process has been a little drawn out since Craig initially set up our deal. Buyers had a few difficulties and delays but Jasmine kept on top of everything, chasing them up as required and letting me know the position. We got there in the end, many thanks for your help and support, Jasmine.
Anne · 20 January 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleExcellent experience selling through Springbok. Jess (Cox) our Sales Negotiator was fantastic throughout the entire process. Her communication was excellent, updating us regularly on interest and viewings. She was extremely tenacious in securing our final sale and worked really hard to get us a deal and the sale through.
It was great working with her and would highly recommend.
Katie · 23 September 2023
Agent replied · 19 June 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Google“I recently had the pleasure of working with Alex from Springbok Properties, and I couldn’t be happier with the experience. Alex was extremely knowledgeable, professional, and patient as we navigated the home selling process. He took the time to understand our needs and preferences, I highly recommend Alex and Springbok Properties for anyone looking to buy or sell a property!”
Edvis · 24 August 2023
Agent replied · 19 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotOffered Just 48% of the Market Value
I approached this company for a cash offer on my property and was offered £120,000.
Byron · 14 September 2026
Agent replied · 22 September 2026
Dear Byron, thank you for taking the time to share your feedback. We appreciate that the cash offer was considerably below the figure you had in mind, particularly following the recent renovation of your property. Our cash purchase service is designed primarily for sellers who prioritise speed and certainty and, as such, offers will typically be below the price that may be achievable through an open-market sale. Each offer is based on the individual property, current market conditions and the commercial requirements of a direct cash purchase, rather than simply being calculated as a set percentage of an asking price or valuation. We appreciate that this option will not be suitable for every seller and there is, of course, no obligation to proceed where the offer does not meet your expectations. Kind regards, Springbok Properties Customer Services
★★★★★ 5/5
TrustpilotTaryck kept in touch with us…
Taryck kept in touch with us throughout the whole process of us buying our house. He was really on the ball and kept us up to date as often as possible. Our sale dragged on and encountered a few issues. Taryck was really patient and reassuring.
Gemma · 18 June 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI wanted to take a moment to express my sincere gratitude for Haden Donovan's support throughout the process of securing the property. The guidance, responsiveness, and professionalism of Haden Donovan have been invaluable in helping me …
Arianna · 10 April 2026
Agent replied · 16 April 2026
Thank you for your review. We’re glad to know that we were able to provide the level of service you expected. Your feedback will be shared with our team, and we hope to assist you again if needed. Please feel free to reach out with any … More
★★★★★ 5/5
GoogleVery positive experience so far - Ryan Ruscoe dealt with initial enquiry, arranged matters very swiftly - I had a viewing within 48 hours of my call. My offer was accepted within the hour and Memorandum of Sale issued within 24 hours. Responses were super-quick, and the process was very straightforward, and reassuring to know that I cannot be gazumped, and sellers are screened to ensure they are serious about selling quickly.
Ellie · 20 June 2022
Agent replied · 19 June 2024
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto Ryan, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent experience selling through…
Excellent experience selling through Springbok. Jess (Cox) our Sales Negotiator was fantastic throughout the entire process. Her communication was excellent, updating us regularly on interest and viewings. She was extremely tenacious in securing our final sale and worked really hard to get us a deal and the sale through. It was great working with her and would highly recommend.
Katie · 3 September 2023
Agent replied · 16 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotPerfect service!
“I recently had the pleasure of working with Alex from Springbok Properties, and I couldn’t be happier with the experience. Alex was extremely knowledgeable, professional, and patient as we navigated the home selling process. He took the time to understand our needs and preferences, I highly recommend Alex and Springbok Properties for anyone looking to buy or sell a property!”
Edvis · 8 August 2023
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCharlotte made our whole experience in…
Charlotte made our whole experience in buying a house so easy from start to finish.She was always there on the other end if I had any questions or always called back straight away. A really great company and helpful people is what makes an excellent experience and is exaclty what Charlotte and the team did.
Tash-ukhotmail.co.uk · 7 December 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish was a beacon of professionalism…
Hamish was a beacon of professionalism throughout the whole process. He was always contactable and on top on the work. Hamish made the process of buying our new home a smooth for which we are very grateful. We couldn't recommendHamish and his team more highly.
Nanouska · 25 June 2024
Agent replied · 24 August 2024
Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThanks Emily for keeping me in touch…
Thanks Emily for keeping me in touch with everything that’s going on and if I’m not sure about anything I can contact you
Jan · 20 March 2026
★★★★★ 5/5
TrustpilotI had a fantastic experience as a first…
I had a fantastic experience as a first time buyer with Ernest as my sales agent. His professionalism and expertise made the property buying process smooth and enjoyable. He was attentive to my needs, provided valuable insights, and ensured a seamless transaction. I highly recommend Ernest for anyone seeking a dedicated and knowledgeable sales agent.
Moha · 29 November 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe’ve had such a positive experience working with Haden Donovan during our house-buying journey so far. From the very beginning, he has been incredibly supportive, knowledgeable, and approachable, making what can often be a stressful …
Elijah · 11 April 2026
Agent replied · 16 April 2026
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
