Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSpringbok was super speedy in helping…
Springbok was super speedy in helping me to sell my house. Ernest found me a buyer within 9 weeks and he couldn’t do enough for me he was brilliant. Ernest kept me informed all the way through the process. I would highly recommend him and Springbok.With kind regards,W Spruce
Customer · 5 July 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleFirst class service from Annie from springbok right through the process she has been excellent
Ken · 8 October 2026
Agent replied · 15 October 2026
Your positive feedback means a lot to us. We’re pleased that we were able to meet your expectations and deliver the service you needed. The team will appreciate your comments. Please feel free to reach out if you require any further … More
★★★★★ 5/5
GoogleHamish made the whole process so easy, with regular follow ups and actively chasing when needed. He was always pleasant to deal with and responded quickly to any queries and updates. He made a normally-irritatingly process almost hassle-free. I would happily recommend.
Carrie · 26 October 2024
Agent replied · 9 November 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleOver the moon we bought a house, super easy and professional service. Sales negotiator Louis Williams. what a spot on to update feedback from seller to us, guided us through and keep us follow the process toward to the end.
Chris · 15 April 2026
Agent replied · 16 April 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 5/5
Trustpilot2nd time lucky !!
2nd time lucky !!Jessica Thornton was extremely helpful and professional at all times.After our first buyer pulled out last minute, Springbox worked with us tomove forward, Jess asked us want we wanted to do next, House back on the market was our choice.After many viewings and interest our house was sold.Thank you Jess for keeping us informed throughout this process x
Georgina · 20 October 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEasy and stress free
Hamish made the whole process so easy, with regular follow ups and actively chasing when needed. He was always pleasant to deal with and responded quickly to any queries and updates. He made a normally-irritatingly process almost hassle-free. I would happily recommend.
Carrie · 21 October 2024
Agent replied · 23 October 2024
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleJessica Thornton was brilliant from start to finish.
She always called back promptly and gave updates frequently.
She was polite, friendly but knowledgeable.
I was selling my late father’s house and so having a difficult, stressful situation made easier and simple was and still is greatly appreciated.
Efficient, fast but fair. Thank you
Kerry
Kerryann · 21 March 2024
Agent replied · 19 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe are very happy for the service we had from Jessica I am so happy we used Speingbok for our house sale
The staff were friendly and professional, providing weekly updates on the sale progress.
Special thanks to Becci who was always patient wit our questions. o
Jonathan · 27 July 2024
Agent replied · 19 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI am still in the process off buying
I am still in the process off selling my property and purchasing a spring book house . Craig was extremely informative, polite and made me feel reassured when dealing with him , it made what can be a stressful time much easier , do thanks for everything 😊
Lynn · 4 July 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you Jessica
Jessica Thornton was brilliant from start to finish. She always called back promptly and gave updates frequently. She was polite, friendly but knowledgeable. I was selling my late father’s house and so having a difficult, stressful situation made easier and simple was and still is greatly appreciated. Efficient, fast but fair. Thank you Kerry
Kerryann · 11 March 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe delt with a lovely Sales Lady.... Natalie Jackson, Natalie went out of her way to help us buy our new property.
Natalie is very professional, always willing to help you, keeps you updated on you property and goes beyond expectations.
I would not hesitate to recommend Natalie to anyone who is looking to buy or sell with Springbok.
John · 22 November 2023
Agent replied · 19 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotNatalie was great it would of been a…
Natalie was great it would of been a Five but Marcus was awful after I spoke to the purchaser of my house when given him the keys I found out the purchaser had to keep pushing to view property and this was do after I said I was going to pull out.
MR · 15 April 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie has been fantastic with me
Annie has been fantastic with me , she understood I was a first time buyer and explained the process to me , she fought my corner when we hit some walls to try get it rolling again . I will definitely be using springbok when I come to sell my house and hope Annie is my agent whenever that my be
Jordan · 26 September 2023
Agent replied · 16 June 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotHome by the sea
I found my dream home, Morecambe right next to the sea. I've never bought property by myself and wasn't sure what to do. Lewis was exceptional in leading the way and I'm hoping to be settled there in a couple of months. Thank you for helping me 😊
Debra · 27 June 2024
Agent replied · 24 August 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleJoe was easy to chat with, always very personable, kept us regularly in touch with what was happening with the property, when things cropped up that none of us expected he dealt with them calmly and pragmatically.
Adrian · 18 December 2024
Agent replied · 24 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery friendly and professional
I just completed a purchase through Springbok and Jasmine was a pleasure to deal with. She was professional and very friendly and always kept me updated. She always called back if I couldn't get through to her, unlike many agents where you have to keep chasing them.Would highly recommend.
Louie · 31 May 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAlex from Sprinbok
From the very first day that Alex from Springbok called me and started explaining how they work, I felt reassured and confident that what I was doing was right. Since then Alex has called me on a regular basis to update me at every step of the way.I would totally recommend Springbok and in particular Alex.
Anonymous · 9 January 2024
Agent replied · 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThough this review is too early as we…
Though this review is too early as we are till in the process of sale but I must say that Craig is very professional. Throughout the sale processing, his communication is first class. I wish to do more business with springbok as we are awaiting exchange of contract hopefully very soon.
O · 18 April 2024
Agent replied · 16 June 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCame across Springbok on social media
Came across Springbok on social media, did as much research as i could before signing up.
Andrea · 19 September 2026
Agent replied · 22 September 2026
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHow to do it.
Abbie providing help and guidance at every stage. If we called and she was unavailable, which did not often happen, she would get back to us promptly. Her manner was always friendly and supportive.
Howard · 16 May 2026
Agent replied · 26 May 2026
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotJust dont
The settlement was 30+ days past agreed settlement date. Becci was not proactive and only communicated once emailed.I felt that once their fee were paid Springbok were no longer interested. My negative belief of Springbok in the marketplace has been solidified.Review has been written across 3x platforms as requested. £100 Love2Shop Vouchers are being offered !
Ryan · 29 December 2023
Agent replied · 16 June 2024
Thanks for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We'll look further into this internally to take any necessary improvement measures. We are glad to have been able to achieve a sale for you and would like to wish you all the best. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleNatalie was efficient and proactive throughout the transaction. Our experience has been very positive as a buyer and I would recommend the team at springbok. From start to finish they kept me updated and were professional at all times. I can't thank Natalie enough for the most wonderful service.
Brooke · 20 May 2024
Agent replied · 19 June 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleOnce Victoria took over our property she sold it within two weeks. We couldn't believe it. The property had been on the market for over a year and during the covid pandemic. Vicky has been excellent with communication and has kept us up to date all of the time. She is like a dog with a bone. We highly recommend Vicky to anyone wanting to sell there property quickly, have a friendly agent, someone who knows what they are talking about and who you can rely on. Oh just one last one - nothing has been too much trouble her. Having sold many properties over the last 40 years we can honestly say that Vicky has been the best agent we have ever had.
Glyn · 20 June 2021
Agent replied · 19 June 2024
What wonderful news that you had such a turnaround in events having now sold within 2 weeks with us! We’re so happy to hear that you had such a brilliant experience and we’ll definitely pass this feedback over to Vicky who we’re sure will be really happy to hear it. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Googlegreat service Victoria Coffey was very pleasant and helped me through purchasing the property i liked. As a first time buyer i was very nervous and oblivious to what was going to happen and how to go on about certain things, she explained to me every little thing and prior to her being very busy she attended all my calls and helped me through this. i recommend this estate agent to all my friends and to ask for Vicky she is very poilte.
thank you all once again
SAIQA · 20 June 2021
Agent replied · 19 June 2024
Thank you so much for leaving us this wonderful review, we’ll certainly pass it on to the Vicky who we’re sure will be really glad to hear it! We are so pleased to learn that you had such an excellent experience with us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
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