Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Trustpilot

Lewis Buddle is amazing

Lewis was very helpful throughout the negotiation process. We were kept fully informed of what was going on. He was very kind and answered any questions we had very clearly. 10/10 service and would highly recommend.

Rebecca · 11 November 2024

★★★★★ 5/5

Google

Lewis was very helpful throughout the negotiation process. We were kept fully informed of what was going on. He was very kind and answered any questions we had very clearly. 10/10 service and would highly recommend.

Rebecca · 11 November 2024

★★★★★ 5/5

Google

We had our house on the market with another estate agent without success. We found Springbok very proactive when marketing the property. Throughout the negotiations Hadon has been very professional and has great communication. We would definitely recommend Springbok.

Peter · 22 September 2024

★★★★★ 5/5

Google

Super efficient and helpful!! Heard about springbok after looking on Google for a decent trustworthy agency, so thought we'd give them a go! We hadn't been looking for too long until we found a lovely little property which have accepted our offer, so just in the process of having that done!! After seeing the reviews, we knew we'd be in good hands. Thankfully, our details and experience have been handled greatly by Haden. Quick efficient, professional and made us feel at ease with the whole process thus far. Exceptionally fast and helpful. Would 100% recommend Springbok / Haden for anyone considering any properties in the future.

Ashley · 4 January 2025

★★★★★ 4/5

Trustpilot

I am still on the process.

I am still on the process.. they follow up

Customer · 13 October 2026

★★★★★ 4/5

Trustpilot

In the space of 2 weeks of contacting…

In the space of 2 weeks of contacting springbok, i have had constant and clear communication. I have been kept updated of the process daily, had a few viewings on my property and have already secured a buyer. Very happy with the speedy but efficient process so far. Thank you Craig Pendlebury

Christina · 18 January 2024

★★★★★ 5/5

Trustpilot

We completed our sale using Springbok

We recently completed our sale using springbok. The whole process was very easy and we received the full amount agreed. Our progressor Mia was always available and kept us well informed throughout the process. Thank you Mia and the rest of the team.

Mick · 12 July 2024

★★★★★ 5/5

Trustpilot

Becci: Highly professional and excellent communication

Becci was fantastic in working with myself, the buyer and also the solicitor to ensure that the sale progressed. The sale was challenging due to the buyers solicitor delaying the process. However, Becci was professional, excellent at communicating and making sure that I was aware of every step of the sale. I would highly recommend Becci and Springbok

Kenny · 24 August 2023

★★★★★ 4/5

Trustpilot

After struggling to sell our property…

After struggling to sell our property for over a year, we turned to Springbok to help us with this. Despite it taking longer than expected to secure a sale, and sometimes it being difficult to get hold of Springbok, we managed to secure a sale thanks to Ernest using his experience to help us.

Robert · 29 November 2023

★★★★★ 4/5

Trustpilot

Annie did a great job

Annie did an amazing job in difficult circumstances. She took over from another member of the team who failed to send information to our solicitors in the first instance and then Annie was having to push really hard to keep communication going between our vendor and solicitors. She also provided us with some useful support.

Mrs · 3 November 2023

★★★★★ 1/5

Trustpilot

Worst estate agent EVER !…

Worst estate agent EVER !!Initially viewed a property an as the seller was looking for a quick sale they discussed selling price .we agreed a price then spoke with the agent direct . Agent called us back to say he had called the sellers a they rejected the offer ! We was stood next to the sellers the whole time no such call was made both is a the sellers absolutely disgusted springbok trying to lie. Then had the delight of dealing with Abi Lloyd who tried to emotionally blackmail me when I wanted a survey. Telling me it would hold up the sale an I would “ruin peoples lives “if I went ahead with the survey and the chain could collapse. The company I booked for the survey was someone springbok used and been bought out so there was a systematic issue which is of no fault of mine.

Dean · 22 December 2025

★★★★★ 1/5

Google

Terrible experience. I called to view a property and the man on the phone took all my details and availability, I was told they would be in touch to arrange a suitable time. I then received a text message, saying the viewings were in 90 minutes time. No call, no alternative times available and no notice given. I told the first advisor I work and I’m unable to just leave work. When I asked for an alternative time to view, I was told there wasn’t any. Shock… the property has now sold, seems like an inside job to me. Disgusting customer service, I would never recommend this company.

Lorenzo · 27 December 2024

★★★★★ 5/5

Google

Well done Springbok properties and Mr Matt with Shane.

Arturo · 8 October 2026

★★★★★ 4/5

Google

Louis Williams provided first glass service and feedback throughout

Kenneth · 8 October 2026

★★★★★ 4/5

Google

This process was quick, easy and efficient. Definitely takes away all the stress of selling a property. Constantly kept up to date with progression. All agents who I dealt with our extremely knowledgeable and helpful

John · 9 November 2024

★★★★★ 5/5

Trustpilot

Great Service

Orla was great in handling the marketing and viewings for my property. She is friendly and helpful and always got back to me quickly. She helped negotiate an offer which I received in the first week and always kept me updated on the progress. I’m still to complete but extremely pleased with the quality of service received so far.

Sammi · 11 July 2023

★★★★★ 4/5

Trustpilot

Abbie has been very friendly and…

Abbie has been very friendly and helpful in our recent negotiations in setting up the details for the sale of the property. She has responded quickly to our queries and has made the start of this process with Springbok very helpful.

Julie · 2 August 2024

★★★★★ 1/5

Trustpilot

Springbok properties is a rogue estate…

Springbok properties estate agent, take deposit from buyers and when your mortgage is not through your deposit will be forfeited. From day 1 of my transaction with them I told them I was not a cash buyer. I paid for an admin fee that I will not be gazumped. However my mortgage lender tried to book valuation and they informed the property is no longer available and they will not pay me back my deposit. My deposit of £3k. They explained it will be used to offset on the house purchase on completion, now they have withhold my money saying I have forfeited my deposit. I found this ridiculous. Mark, Sam, Mia at Springbok you have done no good. Please return my money.You asked that I should speak to my solicitors which I did and searches was carried out. From the date I was given. November 15th my lender has been trying to book valuation with springbok and they failed to book the valuation. If the seller pulled out then the transaction did not go ahead and my money is due back. What I was told is my deposit is meant to pay for the property not for my money to be forfeited to spingbok. I am dissatisfied. I was gazumped even when the admin fee reason is not to be.

Mo · 20 December 2024

★★★★★ 5/5

Trustpilot

Thank you Hayden Donovan

Thank you Hayden Donovan for your professionalism and support in achieving a firm offer on my deceased mother’s property. Throughout the 2 week process you were honest and kept in touch and we appreciate everything greatly.

Kathrine · 21 October 2024

★★★★★ 4/5

Trustpilot

Matt Hurford

Matt Hurford, kept me informed all the way through and was very professional.

Jane · 11 September 2026

★★★★★ 1/5

Trustpilot

It's been over a year

It's been over a year. I'm still pursing my claim for a refund of my deposit that was taken from me. Springbok gave me a contract but refused to negotiate with the vendor when the boiler broke. They didn't communicate with me for over a week ignoring my emails texts and phone call. The property ombudsman have taken a year to investigate and its still not concluded. When they asked Springbok for all correspondence they provided nothing. Hence my previous review a bunch of cowboys. Don't waste your time by trying to respond Springbok. I am very unhappy about everything. You've offered no assistance. Shoddy poor and Not to be trusted!! I note that Springbok have responded below. This isn't to do with the agreement it's about their none existent method of communicating,rather tactic not to communicate/negotiate so that you eventually give up trying to contact them (after a week) and pull out so they can keep your deposit and use the contractual agreement as an excuse/scapegoat. It's manipulative and dishonest. Don't give them your deposit. They will find any excuse under the sun to keep it! They also got the information incorrect. The property ombudsman are still investigating my initial complaint to which they tell me you have no record of communication with me. I hasten to say I kept copies of all my texts and messages to you and have given it to them. Ps. This is not defamatory comment as you tried to suggest. Unfortunately for you it's the truth.

Debbie · 19 December 2024

★★★★★ 5/5

Google

would like to say, thanks to Ryan, Abi, and especially Ernest for dealing with my property in a very professional manner. The full procedure has been very relaxed and taken care of. Nothing was a problem. All questions was answered. And the team are very honest. Has been a pleasure to deal with you all. Thanks, Darren.

Darren · 24 August 2023

★★★★★ 5/5

Trustpilot

Second time using springbok

Second time using springbok, Annie was great always helpful polite and curious on the phone... She was quick to answer my emails very efficient.... The sale did take alot longer than I anticipated... But that wasn't the fault of springbok it was the other side.... Anni... Thank you so much xx

Ms · 15 January 2024

★★★★★ 1/5

Google

I had 3 properties advertised with Springbok and they failed to find a buyer for the agreed price, which I had no issues with. They then withdrew from listing the property, again no issues with this. The issue I have is that they've been trying to charge me £700 for listing the property despite them withdrawing the property from the market. This has been ongoing for over year a now. They gave the debt to one recovery agent who agreed I was not at fault and stop chasing but now they've issued it to another debt recovery agent and I'm having to repeat the same correspondence over again

Amit · 17 December 2024