Trusted Agent profile · Old Trafford
★★★★★
2,276 reviews across 2 platforms
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS
Springbok Properties Nationwide's office in Old Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 2,276 reviews on two platforms, including 808 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Springbok Properties Nationwide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Old Trafford.
Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
1/5
GoogleHorrendous company. DO NOT USE!!! We arranged a viewing for Tuesday and they cancelled it an hour before the …
Dear Harry, thank you for taking the time to leave your review, and we are sorry to hear about your experience with your viewings. Having a viewing cancelled at short notice and then arriving to find no one there after travelling an hour is … More
4/5
TrustpilotI had a lot to contend with one thing &…
I had a lot to contend with one thing & another & the guys showed a lot of patience dealing with me & the sale of the property so I really can't fault them. They do carry me through the sale of my home. Thanks to Jamie & Hamish.
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleMy experience with Springbok has been excellent. Annie Wood has been my sale progresser and expedited completion in 6 weeks. She has kept me in the loop at all stages and this has made the process stress free. Springbok do everything they can to support a quick sales and I am so glad that I engaged them in the house sales.
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotGreat Start!
Just started the process and all been great so far! Emily M and Lewis keeping me informed all the way! Great to deal with!
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
5/5
GoogleNeeded a quick sale & springbok did exactly what they said they would, sold in the first month. Natalie walked us through each step & kept us upto date on how the sale was progressing (what an asset to the company she is) 🤩 thank you Natalie (Source : allAgents) …
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleCraig was very professional and made this experience so much easier than previous dealings we have had with high street agents. He was always on the phone keeping us updated on the feedback from the multiple viewings he managed to organise. Definitely recommend Springbok to anybody selling a property.
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
5/5
TrustpilotJAMES KEATING IS THE MAN
JAMES KEATING IS THE MAN, WEVE BOTH 2 PROPERTIES FROM THEM NOW AND WE WILL DEFINITELY BE BUYING MORE IN THE FUTURE, 5* EVERYTIME!!
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help. Warm regards, Springbok Customer Services
5/5
TrustpilotEthan sorted me quickly and…
Ethan sorted me quickly and effortlessly. I was being kept in the dark by another agent who was on sick leave and I didn't realize so was pleasantly surprised Ethan stepped in and sorted me and updated me on developments
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out. Warm regards, Springbok Customer Services
5/5
GoogleCraig Pendlebury was excellent in almost every respect. He contacted us early in process, explained everything really well and was very proactive about finding a buyer for our house. Craig made our experience of Springbok a very positive one. We did struggle sometimes to get hold of him for feedback on viewings but overall he looked after us really well.
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleSold my flat with the help of Matt. Great communication and realistic in how the same was progressing
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us. Warm regards, Springbok Customer Services
5/5
TrustpilotSold my flat with the help of Matt
Sold my flat with the help of Matt. Great communication and realistic in how the sale was progressing.
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us. Warm regards, Springbok Customer Services
5/5
TrustpilotBethan Wilkins was amazing
Bethan Wilkins was amazing! She couldnt do enough to move things along, constantly checking on progress and for us and making sure everyone is doing what they should be doing. Seems the solicitors are the slow ones, definitely not springbok, there is a clue in the name! Well done all of you😁
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
GoogleMy sale was not a straight forward one but from the start the team were positive and optimistic that they would be able to sell it. My negotiator, Chris Innes was brilliant from start to finish. He was always cheerful at the end of the phone when I needed help or I had any questions. His communication was excellent and kept me informed at all stages. When things dried up in terms of viewings he changed our approach which meant more people came through the door and in the end we found the right buyer. Couldn’t recommend him enough. Thank you!
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to Chris, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
4/5
GoogleWe are looking to buy in DG11 and saw a property advertised that we wanted to get early viewing knowing the market is very competitive. Chris Innes was our contact and he supplied the home report and arranged a viewing within a few hours. We got details about how to proceed as well. Once we viewed he followed up with us that afternoon and we made an offer. That offer was shared with the seller and the offer accepted two days later. We then agreed to go through a Springbok listed solicitor (to make the legal offer) and Chris marked the property as under offer. He handed us on to the next stage all within 4 days. Felt reassured in discussions that our situation and needs were met and pleasantly surprised by the rapid outcome and consistent communications.
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
1/5
GoogleIf i could rate this company 0 star I would. Being a first time buyer I was thrilled to know that my offer was accepted on a property they have on the market. For days i have been trying to up load all my documents to a account with them. For some reason I couldn't make an account as it stated my email was already active. Lewis set up an account for me previous which he never told me. After many unanswered phone calls and emails, he finally responded to say an investor has increased their offer and was getting in all their documents. I feel this is unfair as he should have gave me the opportunity to increase my offer. Lewis has been very unprofessional and gave me a terrible experience as a first time buyer. In the future I would not use this company to buy or sell property.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
5/5
GoogleMy wife and I decided to sell our property with Springbok properties. Reason being we needed a fairly quick sale due to us moving to Asia. Once our house was on the market we dealt with Vicky Coffey Senior sales negotiator for our property. Vicky was brilliant from the start until we finally got an offer that was acceptable. She was very professional and friendly, kept us informed with viewing appointments and lots of other things that came up along the way. If anyone is selling with springbok and get Vicky Coffey dealing with the sale then your in safe hands.
We’re really happy to hear that you have had a great service with us! We’ll certainly pass this back to Vicky, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
4/5
GoogleAt first it was not a great start as I called the day a property went on the market and the negotiator did not call, he just sent texts saying he would call soon to arrange a viewing. After multiple phone calls trying to arrange a viewing and a text from the negotiator saying if the property becomes available again they would be in touch I did call to make a complaint. Not long after this call Ben was the new negotiator for this property and we were able to arrange a viewing for the following day. The agent showing us around the property was very knowledgeable, did not rush us and made us be able to view the property with ease. She was a very lovely person. We made our offer that day of viewing and Ben was quick to get back to us and less than 24 hours from viewing we had our house. Within that time he was quick to reply to any email queries and explained their processes clearly. First negotiator not so great, but the second negotiator Ben and agent showing the property have been incredible.
Thank you for leaving us your feedback! We’re glad to hear that you had a good experience and that we could help sell your property. We’ll pass this onto Ben, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
4/5
GoogleBecci was very nice and professional. She also helped with pushing the solicitors to complete the exchange. Very happy with our new home. I would not use Springbok's recommended solicitors as we had more than a month delay from the date of completion of the searches until the date of sending us the searches and then another month to write the contract and over a week once our money was transferred to exchange just a day before the seller's drop dead date for completion.
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
5/5
GoogleThomas Robinson was my sales negotiator he managed the sale of the property I purchased and chased everything up for me as soon as i asked. He was very easy to communicate with. His service is very fast and responsive. He also helped guide me through the process to help me secure the property as a first time buyer. I am very happy following the successful purchase of a property and i am very thankful for Tom and the rest of their teams service.
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
5/5
TrustpilotNeeded a quick sale & springbok did…
Needed a quick sale & springbok did exactly what they said they would, sold in the first month. Natalie walked us through each step & kept us upto date on how the sale was progressing (what an asset to the company she is) 🤩 thank you Natalie (Source : allAgents)
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
5/5
TrustpilotCraig Pendlebury was excellent
Craig Pendlebury was excellent in almost every respect. He contacted us early in process, explained everything really well and was very proactive about finding a buyer for our house. Craig made our experience of Springbok a very positive one. We did struggle sometimes to get hold of him for feedback on viewings but overall he looked after us really well.
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotSonia
2 3 days ago I seen property on springbok and book view then Matt deal with me I gave offer which is accepted and Matt help me remaining process I’m very happy with Matt and highly recommend springbok agency any one want speedy process contact springbok agency.
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out. Warm regards, Springbok Customer Services
5/5
TrustpilotAnnie was really helpful throughout the…
Annie was really helpful throughout the process even with a lot of back and forth during the sales progression process. It was very easy to communicate with the rest of the team as well when Annie was away. Looking to work again in the future!!
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleHad a great experience with this company, resulting in a successful outcome after advertising my property for only a few weeks. Special thanks to Ryan Ruscoe, the sales negotiator, who was always quick to respond to my communications. Ryan arranged for a steady flow of property seekers to view the flat - more than with any other previously used agencies - and never took his eye off the ball.
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass it onto too. Warmest Regards, Springbok Customer Services
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Tell us what you need and we'll put you in touch. Springbok Properties Nationwide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Old Trafford.
