Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFound reviews about Springbok when we decided we did not want to deal with a typical High Street estate agency.
When Haden introduced himself he explained all the T & C’s about selling our property through them and very quickly the paperwork was signed. He kept us fully updated of any progress and made suggestions when we were not getting any offers. Eventually we have accepted an offer and are now waiting to complete the sale. Haden has made the whole process easy for someone who has never before sold a property in 54 years of home ownership. Would definitely recommend Springbok and Haden to friends and family.
Janice · 1 October 2024
Agent replied · 22 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMason was great throughout the full process, he was always quick to answer and questions and was always very easy to get in touch with!
Great service and he made the whole process really simple.
Christopher · 12 August 2024
Agent replied · 26 August 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSpringbok is a service not like any…
Springbok is a service not like any other I have previously dealt with when looking to purchase a house . Throughout the journey Ernest was professional and efficient answering my queries and concerns. Providing an effective service throughout.
Tracey · 20 June 2024
Agent replied · 16 June 2024
Thanks for your feedback! We really appreciate it, we'll take it on board and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy experience of using Springbok…
My experience of using Springbok properties, and Ernest in particular, is nothing but positive.Fantastic communication and very quick replies. No questions were unanswered and I never felt silly asking them. Ernest was knowledgable, professional and friendly throughout the process. Thanks again!
Richard · 25 April 2024
Agent replied · 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig Pendlebury - Springbok
Craig Pendlebury has been fantastic! Been great to deal with, dealt with a few agents but he definitely goes above and beyond and made us feel comfortable and confident as first time buyers. Really helped us with our property purchase. Thanks Craig!
Suliman · 5 April 2024
Agent replied · 16 June 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEfficient and Stress-Free Cash Buying
I found Springbok Properties through an online search, and I'm glad I chose them to handle my property sale. From start to finish, the team was professional and kept me well-informed at every stage. The process was incredibly straightforward, and I appreciated how quickly they were able to provide a cash offer. The team was organized and managed everything with great care, making the whole experience much less stressful than I expected. I’m very satisfied with the service and would recommend Springbok Properties to anyone looking for a quick and hassle-free sale, especially if you're looking for reliability and efficiency.
Mat · 29 September 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAs this was our first home we had a lot…
As this was our first home we had a lot of questions and required guidance through the process. Jess Thornton was extremely helpful and knowledgable when it came to making an offer on the house and the steps we needed to follow. She was great at communicating efficiently with us.Can’t thank her enough.
Lois · 19 July 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleErnest has been helping me immensely from the first point of contact, he’s kept me updated consistently and always polite and professional, he presents a really good understanding and represents tge company incredibly positively, like his namesake he made sure things proceeded in ernest!
Morgan · 20 February 2024
Agent replied · 19 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAs a first time buyer I didn't know what to expect.
Mason Adams has been amazing, had allot of patience, guided me throughout the process and kept me informed at all times.
Juweriya · 22 September 2024
Agent replied · 22 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleSCAMMERS take advantage of first time buyers taking deposit for houses before survey and then refuses refund or revised offer! Save your money and go with a proper estate agent I WOULD NOT RECOMMEND THIS COMPANY AT ALL
Update: survey revealed possible asbestos in roof and identified at least 16 things that would require immediate repair or further investigation. Not sure why you say you can go into more detail privately when I spent the last two/three weeks chasing you or trying to get hold of people being told we’ll ring you back to never hear from you. DO NOT USE THIS COMPANY!
Megan · 22 September 2024
Agent replied · 22 October 2024
Dear Megan, thank you for sharing your concerns. It is difficult to address such individual circumstances on public forums such as this one, especially when there are personal contract details that we cannot publicly disclose. We can however comment that we understand your frustration, especially as a first-time buyer navigating the complexities of the housing market. We would like to clarify a few points regarding your experience. We'd first like to assure you that we are not a scam business. We always encourage buyers to review the terms outlined in the buyer exclusivity contract (which enters you into an exclusivity period during which you and the seller of the property are protected by gazumping and abrupt withdrawals, respectively). There are specific conditions in your agreement which details how refunds of the reservation deposit are handled. In this case, the survey revealed only some potential areas for further investigation, but there were no structural issues identified, and no down valuation from your lender, who was satisfied to proceed with lending. As per the surveyor’s advice, it was required that you take further investigations and obtain quotes for anything relevant to any confirmed issues, to facilitate a potential renegotiation or revisit the terms that allow a refund of the reservation deposit. In the absence of any substantial evidence warranting the refund valid, we could not go against the terms of the agreement between you and the seller. We do hope that this at the least provides you with clarification and if you would like us to comment further in detail to assist you through this, we can do so internally ensuring your privacy remains protected. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleAVOID THIS COMPANY.
The worst experience I've ever had with a business. They have not done as advertised and breached their contract with me.
After outright lies and manipulation from their sales negotiator, where I was told there wasn't any further interest in the property, I was pushed into accepting a lesser offer. After being pushed into this on the phone by their negotiator, I was then sent an email intended for the buyer, revealing the intentional deceit. When I contacted Springbok, I was then spoken to aggressively by the same negotiator and talked down to.
I followed Springbok's formal complaints procedure, and after almost 2 months they have declined to acknowledge or reply to my complaint.
The stress this company have caused for myself and family is immeasurable.
It is now in hand with the property ombudsman.
After misplacing the original due to moving, I have requested a copy of my contract on several emails and phonecalls, only to be denied or told they don't send contracts out which is yet another lie.
However appealing their sales pitch may seem, run a mile.
Rachael · 22 September 2024
Agent replied · 22 October 2024
Dear Rachael, thank you for sharing your comments and we are sorry to hear that you have been left feeling dissatisfied following your experience with us. It is concerning to learn that you believe there has been a breach of contract - Although we do not offer any guarantees or promises in any aspect of our contract, we would still be grateful to know in what way you believe this is, so that we can assist and take any necessary measures. It is challenging to address personal situations on review platforms, although we can comment that we would typically make a price adjustment with your agreement, if there was not sufficient interest already. In terms of the complaints procedure not being followed, we would like to be able to check for any emails you may have sent to us, to be able to address these with you (if they have not been already), as we have only been able to search with your first name as posted with this review, which is difficult to narrow down without your surname or email address. If you are able to email us at customerservicemanager@springbokgroup.co.uk we will be able to check this for you, and so that we can send you an email with your contract, as we certainly can email this across. We are authorised and regulated by The Property Ombudsman and will liaise with them regarding your case as and when we receive correspondence. In the meantime, please do not hesitate to contact us and we're once again sorry that your experience with us has not been positive. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotDid exactly what they said they would
Incredibly quick, painless and clear communication throughout. Hamish was with us from the start and was brilliant after being very sceptical with their deposit scheme. Very happy to get into our home in record time. Can’t fault it at all
Callum · 3 May 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPoor service
Poor service I felt taken advantage of as a first time buyer that didn’t know any better in a housing market that is already difficult to get into. Was told I needed to pay deposit before I could do a survey and then when the survey came back with over 16 major issues was refused a refund of the deposit Wouldn’t let me revise my offer without further cost to me and then was told I wouldn’t necessarily be entitled to a refund of deposit even if the seller didn’t accept my revised offer and that’s when you actually manage to get hold of anyone as they tended to stop replying to emails when i raised any issues. Better off sticking with high street estate agents.
Meg · 20 September 2024
Agent replied · 23 October 2024
Dear Megan, thank you for sharing your concerns. It is difficult to address such individual circumstances on public forums such as this one, especially when there are personal contract details that we cannot publicly disclose. We can however comment that we understand your frustration, especially as a first-time buyer navigating the complexities of the housing market. We would like to clarify a few points regarding your experience. We'd first like to assure you that we are not a scam business. We always encourage buyers to review the terms outlined in the buyer exclusivity contract (which enters you into an exclusivity period during which you and the seller of the property are protected by gazumping and abrupt withdrawals, respectively). There are specific conditions in your agreement which details how refunds of the reservation deposit are handled. In this case, the survey revealed only some potential areas for further investigation, but there were no structural issues identified, and no down valuation from your lender, who was satisfied to proceed with lending. As per the surveyor’s advice, it was required that you take further investigations and obtain quotes for anything relevant to any confirmed issues, to facilitate a potential renegotiation or revisit the terms that allow a refund of the reservation deposit. In the absence of any substantial evidence warranting the refund valid, we could not go against the terms of the agreement between you and the seller. We do hope that this at the least provides you with clarification and if you would like us to comment further in detail to assist you through this, we can do so internally ensuring your privacy remains protected. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie has been very helpful in our…
Jamie has been very helpful in our sales negotiating. He helped get us near the price we were after for our house. He has been in constant contact and advising us every step of the way. He is always very polite and will respond to our emails quickly and efficiently.
Clare · 22 September 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleJessica Thornton kept us informed all the way. Very pleasant and nothing was too much trouble. Found a buyer for us within 2 week's which was what they said they would do. We got a good price which was what we expected and would certainly recommend this company. Fingers crossed the rest of the team can follow through with the sale as smoothly as finding a buyer. David & Cheryl
Cheryl · 20 June 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. We have passed your feedback to Jessica. We are really glad to hear that you were pleased with our service and wish you all the best with the sale of your property through Springbok! Please don’t hesitate to contact us should you need to. Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Springbok, Mat Hurford was brilliant, would definitely recommend.
Customer · 21 March 2026
★★★★★ 5/5
TrustpilotMason Adams
As a first time buyer, I didn't know what to expect. Mason Adams has been amazing. He had allot of patience, guided me throughout the process and kept me informed at all times.
Juweriya · 30 August 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAbsolutely fantastic, professional service from start to finish. I would recommend Thomas Robinson at Springbok Properties to any potential sellers. We had no problems and no hassle, just what we wanted.
David · 1 October 2024
Agent replied · 22 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotDo Not Trust Springbok Properties
The sales team at Sprinbok properties sell a service that they are unable to deliver. The contract will differ from what the sales person has told you and they will not stand by agreements made. They did not even bother to put a "For Sale" board on our property. They will try to justify their lack of ability by saying that your house is too highly priced, even though they originally state that you are "aggressively below the home report value". The negotiators have a very poor manner and will not find a buyer for your property, merely ask you to drop the price when 1 does not come along. Do not use, go to your local Estate Agent.
R · 13 September 2024
Agent replied · 23 October 2024
Dear R Brown, thank you for your feedback. We are disappointed to learn that your experience with us was not a positive one for you. It can be difficult to comment on such individual circumstances on forums such as this one without being able to look further into this for you. We would appreciate it if you could provide us with your details (the surname Brown is very common of course so we are unable to determine which of our files is yours). We would like to advise that, unfortunately, as with any property entering the market, there is no guarantee that a sale will be achieved, as much as we do go to every effort to do so. Sometimes, to facilitate a sale, we do need to align the marketing with how buyers respond to our advertisements. Again, if we are able to look further into this for you if you were able to provide us with your details. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotTom was very professional and kept me…
Tom was very professional and kept me up to date with everything that was happening with the sale, he contacted the solicitors on my behalf to keep things moving and relayed everything back to me.Couldn't fault anything, Tom is a credit the the company
Mike · 1 February 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest has been helping me immensely…
Ernest has been helping me immensely from the first point of contact, he’s kept me updated consistently and always polite and professional, he presents a really good understanding and represents tge company incredibly positively, like his namesake he made sure things proceeded in ernest!
Morgan · 31 January 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotHaden was brilliant, the Springbok system needs work
I want to start off by saying that we are yet to complete and we do have some issues with Springbok’s system as a whole. Particularly the way everything was explained to us by Matt in the beginning, which seemed clear but in hindsight was not.That being said, I would like to review Haden on his part in this whole process and the stars would be green based solely on this. He has worked evenings and weekends trying to secure us a sale and despite the setup usually being a weekly check-in, he was always available to talk concerns through or discuss areas we disagreed onWhen we had just about given up on buying our dream home, he contacted the agent himself and secured it for us while locking in the sale of our home, which we are over the moon about.We sold our house for a lot less than we hoped based on prior valuations, but we (nearly) have what we want and we knew we wouldn't get market value going for a quick sale.
Abril · 11 September 2024
Agent replied · 23 October 2024
Thanks for your feedback! We really appreciate it and we'll pass it onto the team. We wish you all the best in your new chapter. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpringbok have been great so far in the process! I have been dealing with Jamie who has been so helpful and informative. We are first time buyers and Jamie made us feel completely at ease, he has been so helpful and we are very grateful. I would definitely recommend the spring book agent.
Khatira · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe\'re currently \'first time buying\' a house through Springbok Properties & would highly recommend them. Ernest is our contact and he is amazing! He\'s gone above and beyond & no question\'s too small. He\'s helped us so much through the process & we can\'t thank him enough for his help. (Source : allAgents)
Vixey · 20 June 2023
Agent replied · 19 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
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