Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLewis was my initial negotiator
Lewis was my initial negotiator, he was very attentive and communicated well throughout the process. I was very pleased with his service and would highly recommend him.
Miss · 7 November 2024
Agent replied · 23 December 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThanks Sam
Sam was great from start to finish. Very prompt with returning calls and really helpful when I had issues setting up my log in. Overall great service.
Sarah · 6 November 2024
Agent replied · 16 June 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason
Me and my partners are first time buyers and didn’t know what to expect. Mason was brilliant made everything so easy and stress free he’s made the experience very enjoyable. Would highly recommend him to anyone wanting to use springbok!
Luke · 22 March 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThank you to Becci for her frequent…
Thank you to Becci for her frequent calls updating me on the latest developments. Also to Abbie, Kiran, and all the team that worked on our house sale. Although the process took a little longer than originally promised, it was a relatively pain free experience.
Paul · 4 December 2023
Agent replied · 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotBe clear about what this is costing you
Springbok major on the advertising about "no selling fee". This is correct, they don't send you an invoice for a selling fee - but they do aim to make £15k per sale. You agree a minimum selling price and agree that they keep anything on top of that. The offer I received was higher than that minimum price - but they didn't tell me the exact details of the offer, so we negotiated and I agreed a lower selling price. When I got the paperwork, I could then see the selling price was higher than what we had initially agreed. I ended up selling for about £40k less than I had had it on the market with the estate agent. I wish I had just reduced the price with the estate agent. A high street estate agent will be really clear with you what their fees are. Springbok use lots of reassuring words - but don't tell you upfront how much they aim to earn. They obviously don't do it for free. It would have cost me around £2k with the estate agent then £1,500 in solicitors costs. The bill was over 10k with Springbok - until I complained.
Pamela · 16 August 2024
Agent replied · 24 August 2024
Dear Pamela, thank you for taking the time to share your experience. We truly value all feedback, as it helps us to continually improve our service. We're sorry that you were left feeling dissatisfied, and we are sorry to hear that you felt unclear about certain aspects of the selling process, particularly regarding remuneration and communication around the sale price. Transparency is something we strive for, and we regret any confusion that may have arisen during your experience. Our team works diligently to ensure that all clients fully understand the terms of the agreement, including how the agreement operates and what it entails. At the point of sale, you are also provided with a memorandum of sale, as with any property transaction, which does include the sale price and other relevant information. Regarding the property price, our team works hard to ensure that the agreed price is reflective of the current market conditions, as it would be counter-productive for us to offer services to a customer who's property we did not think we could help. Though, it’s important to note that while we strive to achieve the best possible outcome, market fluctuations and other factors beyond our control can sometimes affect the final sale price. Once again, we're sorry that your experience with us ended up not being a positive one. If we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 4/5
GoogleWe had the property on the market with a few estate agencies before using springbok. Sale was very slow due to the current market but eventually got a viewing with a potential sale. Hopefully all goes well with the sale
Les · 21 March 2024
Agent replied · 19 June 2024
Thank you for choosing our services and for leaving a review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotUntrustworthy, very high fees, proceed with caution
In essence:Springbok wanted to sell my property for £345 but give me £310 of the sale total. Therefore a £35,000 sale fee. The sale price was kept quiet until I explicitly asked. I really want others to read this and proceed with great caution with this company. I tried to sell my late mother’s house with this company. Initially I was offered a relatively reasonable fixed sale value but this quickly went by the wayside and I was pressured into reducing the price quickly to well below the fixed price. I had an offer just before our contract with Springbok was due to end. I was not told what the offer was and was just given a final take home sum. This was £315 (initial fixed price offer was £360). I had to press to be told the offer price (which was £345). This would have meant I would have been paying Springbok £30,000 in fees etc). After almost 2 weeks of negotiations , with Springbok not the potential buyer, we managed to get this fee reduced to a more reasonable but still relatively high rate. I then had a blunt email to tell me that the buyer had withdrawn her offer with no further info. I wonder whether the buyer (if in deed there was a genuine buyer) had been put off by the sales process and request for a deposit. Something just didn’t sit right. I understand you may pay a premium for a supposedly fast service but this just felt like extortion from people who are potentially in a vulnerable position and there were many red flags. I regret using them and would not use in the future. I’m also adding in retrospect that I sold my property in August 2024 (not with springbok) This sale was slightly delayed as they had placed a term through the land registry that meant if I sold my property to anyone who had viewed through springbok I would owe them commission on the sale. Whilst I had sold to an independent party this convernance caused confusion and slightly delayed the sale as we were unaware about it and had to apply to have it removed. Just another word of caution with this company.
Kate · 15 August 2024
Agent replied · 16 June 2024
Dear Kate, thank you for sharing your feedback. We are sorry to learn that your experience with us was not a positive one. Although it can be challenging to comment on such individual situations on forums like this one, our internal team has reviewed your file, including calls, and has provided information to clarify the concerns you raised. Following an unfortunate slow start, which can happen with property sales, we see that you indicated a willingness to accept a lower offer around the £310,000 mark. Subsequently, we had interested parties at this level, which led to negotiations with you. During these negotiations, our internal team observed that you were updated and advised of any relevant figures. Regarding the buyer, during the negotiation period (approximately 6 days), we were awaiting proof of funding evidence from them. Unfortunately, at the end of this period, the buyer emailed us to inform us that after final discussions with their financial advisor, they were no longer able to proceed, and after this point were no longer responsive to us. Had the offer been accepted and passed the proof of funding stage, the reservation deposit would have been the next step in the sale process. We are truly disappointed that the sale did not materialize as we had all anticipated, and we apologise that your time with us left you feeling dissatisfied. We wish you all the best with your property sale, and please do not hesitate to contact us if you need any further assistance. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent
Alex was excellent in providing updates throughout the initial purchasing process as our assigned negotiator. He was always available for a phone call to discuss matters and we are very grateful to Alex for his hard work in the initial stages.
Phoebe · 28 February 2024
Agent replied · 16 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleBooked to view a property today!
Was messaged my viewing time and day was reminded of it first thing in the morning and then again 2 hours before the viewing arrived on time and then followed the instructions to meet the agent nocked and rang the door bell on time and then weighted 10 mins to see if the agent was running late. While I waited I rang and messaged the agent non of which were picked or responded too!
I then rand the main office were I had to go back and forth over and over again on what had happened the call responder tried to simply just reschedul my viewing after I drove over an hour to view
I asked and asked and asked over the phone what they were going to do about it, how they would fix it, who would be coming instead.
And why on earth after sending me 3 reminders today and having my email and phone number why they did not ring me and tell me they had cancelled it
I then finally after being very firm with the person I was skeaping too on the phone asked forthe code to the key box so I could let myself in and look so not to be a full waste
I then was hung up and then rung back and finally given the code to the key box
I went and the code worked but only to find there way no key so i rang back again AGAIN and told them that and was told they would rais this to the highest priority level and would ring me back right away it's now been an hour no call back!
Do not view any properties with this company!
Eve · 12 August 2024
Agent replied · 26 August 2024
Dear Eve, thank you for your comments and we are so sorry to learn that you've had a difficult experience with us. We are looking into this internally and are reaching out to you with regards to what has happened. Please contact us in the meantime should you need. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotBooked to view a property today
Booked to view a property today! Was messaged my viewing time and day was reminded of it first thing in the morning and then again 2 hours before the viewing arrived on time and then followed the instructions to meet the agent nocked and rang the door bell on time and then weighted 10 mins to see if the agent was running late. While I waited I rang and messaged the agent non of which were picked or responded too!I then rand the main office were I had to go back and forth over and over again on what had happened the call responder tried to simply just reschedul my viewing after I drove over an hour to view I asked and asked and asked over the phone what they were going to do about it, how they would fix it, who would be coming instead. And why on earth after sending me 3 reminders today and having my email and phone number why they did not ring me and tell me they had cancelled it I then finally after being very firm with the person I was skeaping too on the phone asked forthe code to the key box so I could let myself in and look so not to be a full waste I then was hung up and then rung back and finally given the code to the key box I went and the code worked but only to find there way no key so i rang back again AGAIN and told them that and was told they would rais this to the highest priority level and would ring me back right away it's now been an hour no call back! Do not view any properties with this company!
Eve · 12 August 2024
Agent replied · 24 August 2024
Dear Eve, thank you for your comments and we are so sorry to learn that you've had a difficult experience with us. We are looking into this internally and are reaching out to you with regards to what has happened. Please contact us in the meantime should you need. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMatt hurford was extremely helpful…
Matt hurford was extremely helpful during my experience with the purchase of my property at ts10 recently, would recommend springbok to anyone looking to sell or purchase a home.
Mr · 19 March 2026
Agent replied · 21 March 2026
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotPhone calls always answered
Phone calls always answered. Very efficient service with viewings. I had never come across Springbok Properties before, but I will have no hesitation in recommending them to third parties.
John · 19 March 2026
Agent replied · 21 March 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest was really helpfully guided us…
Ernest was really helpfully guided us every step of the way and had mine and my partners best intrest at heart. Really happy with the process so far and have found our dream family home!
Stephanie · 19 June 2024
Agent replied · 24 August 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotOffered me 80% of house value which I…
Offered me 80% of house value which I agreed to, then constantly pestering me to reduce the price again, I’ve had letters put through my door from someone wanting to buy my house but can’t get through to anyone at springbok. And if I sell to this man myself, they want £12,500 fees for introducing him to me. As for them saying they have investors and buyers is complete rubbish, they just advertise like a normal estate agent
Guarantor · 11 September 2024
Agent replied · 23 October 2024
Dear Martin, thank you for your feedback. We're disappointed to learn that your experience with us has not been a positive one. We have been able to review your file and can assure you that all inquiries were responded to - It is possible that the particular buyer who has placed a letter though your door did not see our call or have a voicemail function, there are unfortunately times where we do not successfully reach inquiries. We aren't able to comment to the exact introduction fee that you would incur by selling to a buyer who had been introduced by us, as this differs depending on the agreement you have with us, but we would like to advise that this is standard industry practice to protect agent's from being removed from the sale, which does often occur, where a buyer and seller will complete a sale together privately. Lastly, we would like to clarify that we do have a database and connections with investors and buyers, however, in most cases, the property will still enter the live market to ensure that a property reaches as broad an audience as possible, though our investors do not purchase every property we have. We do hope that this offers at the least some explanation in reference to your concerns, if we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 4/5
GoogleAfter a rocky start with an uncomfortable contract I had proposed a new contract which was agreed along straight away. Annie was easily the most helpful person in my buying process and if it wasn't for her hard work and determination I would not have been able to purchase my flat
Ben · 20 June 2023
Agent replied · 19 June 2024
We’re really happy to hear that you have had a great service with us. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotCallum kept in contact at all times so…
Callum kept in contact at all times so that we were aware of how the purchase was progressing. He was always friendly and helpful.
Eileen · 12 December 2024
Agent replied · 23 December 2024
We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleI would like to give a positive feedback for Peter Gill at Springbok Properties who was very helpful in accommodating viewings of a property we are purchasing in Halifax. He was very patient and showed us around the property and fitted us in at short notice. I would recommend Peter to any agents who wish to use him. Thank you Peter.
G.email · 20 June 2022
Agent replied · 19 June 2024
Thank you very much for leaving us your feedback! We’re really pleased that you had a great experience with us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleIt's the first time using Springbok, and I'm genuinely surprised at how organised this firm is. The process of booking a viewing to submitting an offer and then to finally completing was very streamlined. I think all agents need to be focused and committed like Joanne and her team. Property was located in ST4 Stoke-on-Trent, Springbok definitely is a nationwide agent.
Randhawa · 20 June 2022
Agent replied · 19 June 2024
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJasmine was brilliant keeping me up to…
Jasmine was brilliant keeping me up to date with the progression on selling the house. Even after a few hiccups jasmine helped in every way Thank you Kim (TS3)
Tony · 25 September 2024
Agent replied · 24 August 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI would definitely recommend Springbok Properties.
I would definitely recommend this company. Mason was great, he kept us well informed all the way through the process. The whole process was totally stress free 👍
Steve · 10 October 2024
Agent replied · 23 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotOdd way to do business. I think the way they do business if not…
I think the way they do business if not illegal is certainly imoral. It appears that they ask you what is the lowest offer you will accept,then the sell it as high as they can and you only get what your lowest offer was. Example. If you say you want minimum 100,000 fir your home and they sell it for 150,000 you get 100,00 and they keep the rest. All this whole saying that the seller does not pay any fees. Obviously they have to make money but don't they have any responsibility to their client, ie. You to try and get you at least market value for your home. Just saying. Go with a reputable estate agent, at least you know what you will pay.
Lily · 3 August 2024
Agent replied · 24 August 2024
Dear Lily, thank you for your feedback. We are sorry to learn of any confusion you may have had about how we work, and would like to clarify that we do offer multiple different selling options to cater for the needs of a broad range of customers each with unique needs. We do believe that we can offer a much more personalised approach to selling properties this way, rather than a one size fits all basis. You are correct in saying that there is an option (one of) where we agree to a specific fixed price amount that a seller would walk away with, and our remuneration would be recouped out of a "difference". You are also correct in saying that as a business, we do of course need to achieve a profit. This selling option is particularly ideal for those who are on more urgent timeframes than others, and it helps us to be able to take away as much difficulty from the sellers that we can, who are often times in challenging situations. We do hope that this offers some clarification, please let us know if you require any further information. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleI recommend Springbok as they make helped every step of the way including my daft questions! Big thank you to Craig for the amount of viewings and a buyer!
Adi · 22 September 2024
Agent replied · 22 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie was fabulous at keeping us to…
Annie was fabulous at keeping us to speed throughout the whole process of buying. Getting viewing was not so smooth and removal of “for sale” sign not quite as good. Still have the sign even though we’ve moved in now!
A · 5 March 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotRichard White is a very professional…
Richard White is a very professional negotiator. He works with attention to details and indeed with a speed of light. He communicates expressly and very supportive
Olusola · 21 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
