Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. We dealt with Ernest who was very polite and professional on the phone. Nothing was too much bother for him. Would highly recommend if you need an estate agent.

Lesli · 15 April 2024

★★★★★ 5/5

Trustpilot

Good service

purchased a house through springbok properties and from start to finish it went quick and smooth. Jasmine was lovely and always polite and friendly while guiding me along.

Susan · 20 August 2024

★★★★★ 5/5

Trustpilot

The service from Mia & Springbox

The service, support and communication from Mia at Springbox was 5 star. Always replied to telephone calls and emails. She gave me weekly updates I cannot fault Mia service Thank you Mia and Springbox

Nick · 3 May 2024

★★★★★ 5/5

Trustpilot

We would highly recommend Springbok

We would highly recommend Springbok. Everyone was super helpful and professional. It was not an easy sale for various reasons but Natalie was always moving everything forward where possible and very responsive if we had any questions.

Kathy · 4 March 2024

★★★★★ 1/5

Google

Can find you a buyer quickly but not always vetted properly or suitable. Led to sale falling through then show that the 12 week contract with them is actually a 1 year option so no matter who you sell through they still get their £7k fee. Beware this clause as they gloss over it via the phone and say it's 12 week contract only......very annoying as they were very good to start with but couldn't sell the property within 12 weeks as they said they would, but dont care as they get paid as long as it sell within 12 months of initial agreement no matter who it sells through.

Joga · 23 August 2025

★★★★★ 2/5

Trustpilot

Beware the £1 option sale clause

1st time sold to someone who wasn't a suitable buyer for a rental property and sale fell through at last after 12 weeks and time wasted. Then found a buyer who couldn't get a mortgage. So when I sold through another agent Sprongboks activated their option which means if I sell within 1 year of sign up with anyone they still get their fee. Stated in their paperwork so beware when signing as I trusted the sales agent and cost me £7k. Terrible agreement and when looking for a quick sale make sure they don't include thr £1 buying option as its lasts for a Year.

Joga · 22 August 2025

★★★★★ 5/5

Google

We had very good avice about the current state of the market and realistic prices. Viewings were shared clearly and feedback was as lso shared. Earnest was always on hand to support us.

Nick · 20 May 2024

★★★★★ 1/5

Google

Had a call today explaining i’d filled a form out online and I asked what email address they had which was incorrect domain, but they had my phone number and name which is suspect they have purchased as I did not fill any form out. They apologized, however I think this type of behavior is to be expected from a company of this nature and is quite a concern when they are purchasing properties in cash. Makes me very suspicious.

Kay · 5 June 2024

★★★★★ 5/5

Google

A company that does what is says it will. P{ersonal contact and house under offer and due to sell within 12 weeks.

Donna · 13 April 2026

★★★★★ 1/5

Trustpilot

Wont allow viewings

tried to book a viewing for a house that has been on the market ages and a sale fell though for it and has been reduced by over 50k, when we spoke to them we have been told we are not allowed to view as we need to have sold our property before we are allowed to view, on what earth does this make sense no wonder they cant sell the house and they even charge a £2,500 reservation deposit, i feel sorry for the people who sell from these cowboys as we would have put in an offer and deposit straight away if we would have been allowed to view

Luke · 31 May 2024

★★★★★ 5/5

Trustpilot

Fast and reliable sales

We recently sold our house through Springbok Properties and had a great experience working with Louis Williams.

Ola · 20 May 2026

★★★★★ 5/5

Trustpilot

Bethan was so helpful to us not hard to…

Bethan was so helpful to us not hard to contact not hard to speak to sorted out things in a timely manner and helped us until the very end would recommend

Sam · 18 June 2024

★★★★★ 5/5

Trustpilot

I want to thank Springbok Properties…

I want to thank Springbok Properties for making it so easy for me and helping me throughout the process. Especially Marc Silvester. He has been so helpful and patient with me. He is really involved with hus customers.

Acheliya · 30 January 2024

★★★★★ 4/5

Google

My negotiator was Ernest. He did negotiate the sale if my house and got me a sale quickly. I would have preferred a little more as an offer but the lower offer ensured a quick process. The only thing I would say to enhance your sales patter would be to slow your speech down and allow your client to talk. Give your client some room to answer and process the information you pass over. Otherwise, I feel Ernest did a great job in securing our sale.

Tracey · 29 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of selling my home through Springbok Properties, and I am thrilled to share my positive experience. From start to finish, their service exceeded my expectations. The entire selling process was remarkably efficient. Springbok Properties streamlined every step, from the initial valuation to the final sale, making it hassle-free and straightforward. Their customer service is exceptional. The team was always available to answer my questions and provided regular updates, ensuring I was never left in the dark. I had the pressure of having Jessica Thornton dealing with my property she was very professional and made sure I knew what was happening at every stage. Every interaction I had with Jessica and the staff was professional and courteous. They demonstrated a deep understanding of the property market and gave me confidence that I was in good hands. Springbok Properties has a robust marketing strategy. My property was presented beautifully, attracting numerous potential buyers quickly.I was particularly impressed by how quickly they managed to sell my home. The efficient process meant I could move on to my next chapter without unnecessary delays. Considering the level of service provided, I found their fees to be very reasonable. The value for money aspect made the entire experience even more satisfying. While my experience was overwhelmingly positive, one area for potential improvement could be that view in’s would have been booked in and I would get another call for a view in but it would be the same one and when asking if would just complicate things. Overall, Springbok Properties provided a fantastic selling experience. Their efficiency, excellent customer service, and professional approach made the process smooth and stress-free. I highly recommend their services to anyone looking to sell their property quickly and effectively.

Sumbal · 29 May 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of selling…

I recently had the pleasure of selling my home through Springbok Properties, and I am thrilled to share my positive experience. From start to finish, their service exceeded my expectations. The entire selling process was remarkably efficient. Springbok Properties streamlined every step, from the initial valuation to the final sale, making it hassle-free and straightforward. Their customer service is exceptional. The team was always available to answer my questions and provided regular updates, ensuring I was never left in the dark. I had the pressure of having Jessica Thornton dealing with my property she was very professional and made sure I knew what was happening at every stage. Every interaction I had with Jessica and the staff was professional and courteous. They demonstrated a deep understanding of the property market and gave me confidence that I was in good hands.Springbok Properties has a robust marketing strategy. My property was presented beautifully, attracting numerous potential buyers quickly.I was particularly impressed by how quickly they managed to sell my home. The efficient process meant I could move on to my next chapter without unnecessary delays.Considering the level of service provided, I found their fees to be very reasonable. The value for money aspect made the entire experience even more satisfying. While my experience was overwhelmingly positive, one area for potential improvement could be that view in’s would have been booked in and I would get another call for a view in but it would be the same one and when asking if would just complicate things. Overall, Springbok Properties provided a fantastic selling experience. Their efficiency, excellent customer service, and professional approach made the process smooth and stress-free. I highly recommend their services to anyone looking to sell their property quickly and effectively.

Sumbal · 29 May 2024

★★★★★ 1/5

Trustpilot

I emailed customer service manager in…

I emailed customer service manager on 1st sept 2024, got an automated email reply stating someone would get back to me in 72 hrs.Today, I still haven't had any contact from them.I rang & someone on Friday who stated he would contact the correct department and ask them to sort out the issues and still, no one from springbok properties, who I want to speak to to get my property removed from their site.

Jonie · 9 September 2024

★★★★★ 1/5

Trustpilot

Useless cowboys

Useless, promise everything, deliver nothing. Promise they wont drop, promise to seel, eventually phone you, say all looks well, then 5 minutes later, dropped the price by a chunk online, no mention of this during the call. Steer clear, go elsewhere, anywhere, but here with this absolute shower.💩

Paul · 26 May 2026

★★★★★ 5/5

Trustpilot

Out of the way service by Sam

I would like to highlight the amazing services offered by Sam from Springboks properties. My father was looking to sell his ancestral property but was only faced with all lowball offers and was on the verge of dropping the plan. One of his friend recommended SP and he got in touch with their agent Sam. He highly spoke of their services since he was able to understand his requirement and suggested him there was no need for renovations needed to get an offer. He was able to get a much higher offer than expected although it took a couple of months to complete, it was very fast.

Julia · 27 May 2024

★★★★★ 1/5

Trustpilot

How they’ve got excellent on here makes…

How they’ve got excellent on here makes me now question trust pilot. The worst company I’ve ever dealt with , unprofessional is an understatement, my 5 yr old nephew has more knowledge about mortgages. Passed on and on to different kids working there who were arrogant and couldn’t wait to put the phone down . Unanswered countless emails . Said 3 months completion , took 9 months 👏

Chris · 9 December 2024

★★★★★ 1/5

Trustpilot

Avoid!!

Avoid! Wish we could go back in time!We are first time buyers and we fell in love with a property and unfortunately got pressured in to paying nearly 2,900 pounds deposit by this company, they said we had to pay it within 2 hours! Of course we did this as we loved the house and had not spoken to a solicitor at this point.We STRONGLY advise to get a level 3 survey regardless of what property you get if you use this company as when their small print states they cannot be held responsible for any misinformation about the property they sure mean that! They advertised a uninhabitable loft conversion as a bedroom which our survey picked up on and lots of other urgent repairs, meaning the house was a ZERO bedroom house, thankfully as it was structural we got £2,500 back but lost nearly £400 pounds of fees to springbok when all they did was take our money for a wrongly advertised property!! (Plus all the other fees for searches which were undertaken prior to the survey)We believe the sellers were likely aware of this and our impression is that if someone is using this company to sell, it is likely for a reason! Use a reputable estate agent and avoid this company!!!They then tried to pressure us to use their solicitors which the sellers were also using, marketing it as a ‘’quicker process’’however we are so glad we didn’t do this as they would have almost definitely favoured the seller. We luckily got some money back and will be continuing a search for a house and will definitely be avoiding using this estate agents.We read reviews prior to using springbok and decided to listen to the positive ones however please take this as a sign not to! We learnt the hard way.

Rebeka · 24 May 2024

★★★★★ 5/5

Trustpilot

Although the sale is not yet complete

Although the sale is not yet complete, Marc has been very helpful and responsive. He was mindful and worked around time difference issues as I live overseas, which was appreciated. I'm really hoping the closing of the sale continues smoothly now.

Claire · 16 November 2023

★★★★★ 1/5

Trustpilot

Disappointing from start to finish

Sadly from start to finish, we had a very disappointing service from Springbok. They over-valued our property, and as time went on they lost interest as it became apparent that more work was required on their behalf for them to fulfil their agreement to sell the property. We ended up reducing the property by 65k from their initial valuation.We were also promised that they 9/10 only accept cash sales. We were informed that they always made their purchasers pay a deposit, to guarantee the sale. We ended up with a mortgage-reliant buyer who would not pay a deposit, consequently (through no fault of their own) their sale fell through, which meant at the point of exchange/completion we were left back at the same position we started at 8 months earlier. From that point on, Springbok Properties communicated very little information, including the fact that our buyers had decided to keep their property on the market for only 1 more week and if they had no other interest, they would remove their property from the market. Springbok Properties like cheap and easy sales that benefit them. If you are looking for a property company to do right by you, look elsewhere.

Kerri · 21 May 2024

★★★★★ 5/5

Trustpilot

Our experience of Springbok Properties was outstanding thanks to their sales model and brilliant officers

Our experience of Springbok Properties in achieving sale of our character property in the Barham Downs area of the Kent Downs AONB was outstanding (this in a SE England property recession environment, and having had our property on the market, unsuccessfully for 1.4 months). I particularly thank Springbok Properties (SB) officers Kiran Thomson and Jessica Thornton for enabling the sale. The SB sales model is a new and ground-breaking one in its exclusive emphasis on having solely an investor/cash buyer purchasers base (very different to the traditional high street estate agents general potential purchasers model) and they only take on properties that have very clear USPs and for sellers looking to quick sales at or above high-end cash-buy prices. They also truly engage with sellers we found from a 'hands on' proactive helpful 'listening' approach as we found taking in key USP details from sellers that can enable achievement of successful cash-buy sales. SB whilst advising 12 weeks from deposit and sale agreement signing to receipt of full sale amount ae also very proactive we have found in their system for achieving where able a potential shortening of timeline, and Importantly keep you up to date on process progression including swift start to conveyancing process. Highly recommend!

Alan · 21 May 2024