Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery patient and easily accessible to…
Very patient and easily accessible to attend to all enquiries despite having many as a first timer. I'd recommend Springbok properties anytime and Lewis is indeed good at what he does.
Esther · 6 February 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI have been trying to book a viewing of…
I have been trying to book a viewing of a house in Barrow in Furness for the last 4 days. The agent who I've spoken to has promised to contact me with an appointment to view. They have not contacted me. Should I just knock on the vendor's door to let them know what a stirling job Springbok is doing of selling their property? I'm fed up of phoning to chase this up, and have complained and still heard nada! Not impressed.
Anne · 15 January 2024
Agent replied · 16 June 2024
Dear Anne, thank you for bringing your concern to us. We are currently looking into this internally and a member of our team will be in touch with you at the earliest. We appreciate your patience whilst there could be several reasons as to why you haven't been able to gain access to view the property yet. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotCommunication was extremely poor
Communication was extremely poor. Some viewers said they nearly didn’t view because they were so hard to get hold off. Rarely did we get any feedback from the viewings. They don’t answer the phone nor their emails. I even wrote an email to their complaints team, an auto reply came back saying they would contact me within 72 hours. I’m still waiting a week later. It was a definite mistake going with them
Simon · 3 June 2024
Agent replied · 16 June 2024
Dear Simon, thank you for sharing your comments. We are disappointed to hear that your experience with us has fallen beneath our usual high standards. It can be challenging to comment on personal situations on forums like this one, though we have been advised that the complaint was responded to verbally via phone call. Please do feel free to reach out if we can be of further assistance. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok keeps you involved in everthing
Springbok keeps you involved in everything that happens from the first phone call to the last, you are included in all decisions, everything explained in plain English, when it came to doing thing on the Internet, we was talked through what it would look like and what we needed to read and do, made it all so much easier if your of the older generation. Very very happy with them
Ann · 26 July 2024
Agent replied · 24 August 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotCompany doesn't comply with GDPR…
Company doesn't comply with GDPR regulations - do not pass them your details. I've lost count of how many times I've 'unsubscribed' and also e-mailed asking for them to stop, but they continue to persist.
Daniel · 20 October 2025
Agent replied · 23 October 2025
Dear Daniel, thank you for your feedback. We can see that your email yesterday has been actioned by our internal team and you were provided with the issue and outcome, which is that you have been removed from future communications. We're sorry that there was a problem in this instance and wish you all the best. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig went above and beyond to help us…
Craig went above and beyond to help us with the sale of this property.Craig and the company will be highly recommended by us to anybody who wants to sell a property.5star device
Anji · 10 January 2024
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotA disappointing experience
Although many people seem to have had a good experience with Springbok, my experience was anything but. I feel I was misled by the advertisement which promises a quick and hassle-free sale. It took six months to sell my flat: the whole process was stressful, as very often my calls to the solicitor or to Springbok were not returned. The initial selling price was reduced by £14,000, from which Springbok took £12,000 in commission. I feel that I was misled and let down by this company, and I could not recommend it to anyone.
Sarah · 8 January 2024
Agent replied · 16 June 2024
Dear Sarah, thanks for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We'll look further into this internally to take any necessary improvement measures. We are glad to have been able to achieve a sale for you and would like to wish you all the best. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason Adams was friendly and very…
Mason Adams was friendly and very efficient. Very professional attitude, and always answered my calls and questions
Vincent · 10 October 2024
Agent replied · 23 October 2024
We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSam was really helpful throughout the…
Sam was really helpful throughout the negotiation process and we achieved a sale very quickly. Would recommend.
Mark · 10 October 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok provide excellent service
My experience with Springbok has been extremely positive. Alex Plaskett has remained in touch regularly throughout the process of selling the house and by telephone rather than email. From regular updates whilst he negotiated with interested parties to keeping me up to date on the Springbok procedures, this has made selling the house a stress free process as I have been kept up to date with all steps. With Alex, I have felt my business was valued and he is professional and courteous and it’s been a pleasure to deal with him. I would highly recommend Springbok and Alex.
Deborah · 2 January 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBecci went above and beyond helped us…
Becci went above and beyond helped us so much she tried her hardest too sort delays thank you so much becci for everything x
Sarah · 12 June 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotDealing with Joe Yale from Springbok…
Dealing with Joe Yale from Springbok has been a pleasure.
Brian · 18 May 2026
Agent replied · 26 May 2026
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Great service, our negotiator Marc was fantastic. We are currently in safe hands with Annie also doing a fantastic job.
Rhys · 21 August 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSpringbok
Lewis was great with communication, quick to arrange house viewing and kept in touch in respect of the offer I made towards a house purchase. Informative with solicitors and next steps.
Chiquita · 22 January 2024
Agent replied · 16 June 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJames was always available to talk to…
James was always available to talk to and explains properly to ones understanding. Roseline Iwhuwhurhonor 33A church street dy5 3pt
Roseline · 20 August 2024
Agent replied · 24 August 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotOur sales negotiator Sam Livesey was…
Our sales negotiator Sam Livesey was there at all times throughout the process. Sam was available to clarify any queries and he explained everything clearly to us.Exceptional service Sam.
TG · 4 March 2024
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotHamish was excellent good customer care…
Hamish was excellent good customer care given. Very approachable and with good communication skills
Kerry · 22 November 2024
Agent replied · 23 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotDreadful experience
I can honestly say I have never received worse customer service in all my life!! Absolutely no communication after being moved over to the progression team. They would end my calls - I knew this because I would ring several times one after another and each time would ring different amount of times, some days I would call them 3-4 times and hear no reply. Emails ignored for days. It was nothing but stress, I wouldn’t pay the £2,500 reservation fee as it adds absolutely no benefit whatsoever. I would NEVER buy a property that was up for sale with this estate agents ever again!
Elysha · 29 December 2023
Agent replied · 16 June 2024
Dear Elysha, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAwful experience.
Awful experience.I had moderately high hopes for Springbok properties after the initial call but that went downhill fast after signing the contract. Terrible communication and had to ask for things multiple times to get anything done...and in some cases nothing was done even then. Wanted to at least end on a positive note when it became apparent that they weren't going to sell my property but after requesting that they remove my listing from the site with plenty of notice (over a month's notice) still have to chase this up. It's beyond disappointing and would definitely not recommend them to anyone in the future.
Sara · 28 December 2023
Agent replied · 16 June 2024
Dear Sara, thank you for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We'll look further into this internally to take any necessary improvement measures. We are sorry that a sale did not eventuate for your property and would like to wish you all the best. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleHaden was really helpful and friendly during the process. Answered all the questions and was always at the other end of the line. Thank you
Daniela · 20 May 2024
Agent replied · 19 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you to Thomas and Marc @ Springbok
Thank you to Thomas and Marc @ Springbok for facilitating my mortgage process with so much ease in a straightforward fashion. Thank you for your promptness and the positive outcome of the mortgage process within 2 weeks.
Segun · 25 August 2023
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotLoan Shark Estate Agents…
The equivalent of loan sharks for property sales. The contract they give to prospective buyers ties the buyer into a weekly fee if the exchange takes too long. The company did not advise this was optional to engage with in order to continue with the purchase. Fortunately I refused to sign this, only after which they said I could purchase the property anyway via my mortgage as usual. Awful customer service and a long lead time to exchange. Truly dreadful.Overall, SpringBok is focused on fast sales with little care for the financial wellbeing of either the seller or the buyer.
Luke · 26 December 2023
Agent replied · 16 June 2024
Dear Luke, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 4/5
GoogleWe had never heard of Springbok before and the process was very easy and despite not being at our property at times when viewing was organised the team handled the viewing with ease and it seems the process will enable completion seamlessly for both us and our purchaser being happy and also in their new home where we have been.
John · 18 December 2024
Agent replied · 24 December 2024
We’re grateful for your positive review. It’s great to hear that we could provide the service you needed. Your kind words will be shared with the team as motivation to continue their hard work. Please contact us if you have any other questions.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat Service Provided
After dealing with multiple companies & estate agents while trying to find a property I can confidently say Springbok have been a breath of fresh air when it comes to efficiency. Marc who was dealing with my purchase (LE19) was more than helpful when it came to the various enquires I had as a first time buyer. He got back to me quickly, provided updates making it very easy to understand the process & what the next steps would be following offer acceptance etc. Overall great communication & would recommend.
Jayde · 23 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
