Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID
I couldn’t advise people against Springbok more if I tried. I’m a buyer, looking to purchase a property being sold via Springbok. They have this weird system where you don’t book via the agent/negotiator, but via a centralised call centre. It has made trying to arrange a booking next to impossible.I finally managed to get a viewing booked in- only for the agent to not turn up! I didn’t have the agent’s number to call them- so relied on calling up the call centre, who refused to give me the agents number? I was told they would call me to explain the situation (the agent didn’t call me) so I was just left sat outside a property for 15 minutes waiting. I called up the call centre again and insisted that if I cannot speak to the agent myself, that I wait on hold whilst they call the agent and find out what was going on- do I continue waiting or go home? Eventually I was told that the agent wouldn’t be coming. Utter joke. I feel sorry for whoever owns this property - no wonder it has been sat on the market for so long with numerous price reductions, when you have a buyer in a position to proceed, keen to view (cancelling my plans for the day to fit in with the time slots available to view)- but is impossible for me to get in and view the property. Buyer or seller- AVOID.
Autilia · 29 October 2023
Agent replied · 16 June 2024
Dear Autilia, thank you for your review. We were disappointed to learn that your recent interaction with us wasn't a positive one. We understand that there was a miscommunication regarding the timing of our viewings for the property, which meant that you were not able to view the property, and for that, we sincerely apologise. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAvoid at all costs
Don't use unless you want to be ripped off!Read the bad reviews - they are true representations of what it is like. They tell you they have loads of buyers interested in your type of property - They don't.They say you will get the price you want - You don't.They say they cover all the fee's - They don't. Then they take an extortionate amount of the sale price for doing virtually nothing at all.Also, beware of the solicitors they choose for you - They are worse than useless as well.Avoid at all costs and stick to a traditional estate agent - I know I will for the rest of my portfolio sales
PPD · 28 October 2023
Agent replied · 16 June 2024
We are sorry to learn that you were disappointed following your experience with us. Following an investigation by our internal team, we can comment that when we started the process with you, you advised that you wanted to achieve a sale quite quickly, we put forward an option for you to do so for an amount that you went on to accept, within just 9 days of the property being on the market. We can confirm that we did not charge any selling fees to you and covered your standard solicitors costs for the transaction (minus any disbursements as per your agreement). We are sorry that you were dissatisfied with the solicitors you were placed with, we'll pass this feedback back to the appropriate team. Once again, we are sorry that you felt your experience with us was not a positive one, though we are glad to have been able to achieve a sale for you. We would like to wish you all the best. Kindest regards, Springbok Customer Services.
★★★★★ 3/5
GoogleLewis was professional and friendly. It was a slow start, but there was quite a lot of interest in the property in the end.
Victoria · 20 April 2024
Agent replied · 19 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAnnie was great she helped with the solicitor who was slow to process the paperwork and she kept us informed about the other buyers.
Shona · 20 April 2024
Agent replied · 19 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you for everything
I cannot thank Jamie enough for her support on which we thought would be a difficult sale. The attention to details and regular updates helped us through.
Jennifer · 19 February 2024
Agent replied · 16 June 2024
We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleLewis Buddle was amazing in the purchase of our new house , explained everything in detail and helped us with the process. We were unsure at first as never heard of springbok but they soon put our minds at ease and we’re a pleasure to deal with.
Steve · 20 June 2022
Agent replied · 19 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
Trustpilotthey promised the world they would get…
they promised the world they would get 100% of market value which meant 0% they said they would offer myself cash for the house if they couldnt find a buyer within weeks that was not true all they did was drop my house by £70k and still could not sell then they told me they was not buying houses over £250k they then agreed to release me early just to get rid only one viewing in 16 weeksdo not waste your time with springbok estate agents
Tony · 27 October 2023
Agent replied · 16 June 2024
Dear Tony, we appreciate you taking the time to share your experience, and we want to express my sincere apologies for any frustration you may have encountered during the process. Your feedback is invaluable, and I'd like to address your concerns to provide some clarity on the situation. We understand your disappointment with the outcome, and we want to assure you that our goal is always to provide the best possible service. Market conditions can change rapidly and whilst our expert valuers work diligently to research and determine accurate valuations, external factors can influence the outcome. We also want to address the cash offer for your property if a buyer couldn't be found within a number of weeks. While we do have a cash route for purchasing properties, unfortunately, after evaluating the success of the property in the initial marketing route that you chose, this made this option no longer financially viable. We understand your concern with the reduction in the listing price, these decisions are made based on market dynamics and our commitment to achieving a successful sale. The decision to release you early from the agreement was made with the intention of finding a solution that would be in your best interest. We strive to attract potential buyers, but the market response can be unpredictable. We would like to wish you all the best with selling your property and once again are sorry that you were left disappointed following your interaction with us. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotMarc was very helpful but was let down…
Marc was very helpful but was let down by his colleagues.I had viewings ten minutes apart with no agent present.He remained calm and polite even though I gave him a very hard time
Deborah · 2 October 2023
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleInterested in viewing a property but cannot because I haven’t sold my property yet, despite having a buyer lined up for a quick sale my end and cash to secure anyway. What a stupid business model.
If I like somewhere and want to check it out and see what it is like before committing any further, then then should be just fine.
I wasn’t keen on the aggressive marketing techniques anyway. They’ve hounded me last few days, but this idiocy crossed it right off the list of potential properties. Stick with someone reputable is my advice.
Chris · 23 October 2023
Agent replied · 19 June 2024
Dear Chris, we appreciate you taking the time to share your experience and we sincerely apologise for the challenges you faced. We'd like to provide some context to address your concerns. We would like to clarify that we agree early on with our vendors that we will not send buyers to their properties for viewings unless the buyer in question has the ability to purchase without the requirement of selling a property before purchasing onward. We do appreciate that this may not be a common practice, but ultimately is in place for our vendors to provide them with a secure and quick transaction. We are sorry that you were not able to view one of our properties and wish you all of the best with your property search. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Easy and efficient service, specifically Haden made the process simple and was very helpful.
Andrew · 9 October 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotVery friendly staff
Very friendly staff. Easy to deal with
David · 18 May 2026
Agent replied · 26 May 2026
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you springbok for selling our…
Thank you springbok for selling our house fast and eficiently after we were let down last year by another company. Natalie who took over our house sale she’s so good at making you at ease even when we had a small hiccup she managed to put our minds at ease. Thank you again springbok and Natalie for your services and will be telling our friends n family about your services.
David · 23 May 2024
Agent replied · 16 June 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAlex Plaskett was courteous and great…
Alex Plaskett was courteous and great communicator. Explaining every stage of the procedure in detail. He was very helpful and understanding of the situation we were in. And kept us informed in all stages.
Michael · 31 August 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI am a prospective buyer and after…
I am a prospective buyer and after filling an online form in registering my interest in a property, I was bombarded with sales jargon. I also received one phone call where a lady asked me a few generic questions, one being “are you a cash buyer?” Well no I’m not! She went on to say that I would receive a phone call from one of theirs SALES team…..Five days later, I’m still waiting for a phone call and a viewing!! This company seem more interested in pushy sales and I bet the vendor of the house doesn’t even know I’ve enquired.
Andrea · 19 October 2023
Agent replied · 16 June 2024
Dear Andrea, thank you for your feedback. We are sorry to learn that you haven't been able to view one of our properties. We agree early on with our vendors that we will not send buyers to their properties for viewings unless the buyer in question has the ability to purchase without the requirement of selling a property before purchasing onward. We do appreciate that this may not be a common practice, but ultimately is in place for our vendors to provide them with a secure and quick transaction. Please don't hesitate to contact us should you need to. Best regards, Springbok Customer Services
★★★★★ 1/5
Trustpilotspringbok representative failed to turn up.
Arranged for a springbok representative to review my bungalow. They never turned up as I expected (from reading many bad reviews) I may if nothing happens tomorrow give my trusted local sales agent the business (Howdens who seem more professional and have already stated that my bungalow is worth £320k) it should sell fast as there are very few bungalows of this quality standard for sale locally.
Mike · 15 July 2024
Agent replied · 24 August 2024
Dear Mike, thank you for sharing your comments. We are sorry to learn that the appointment did not go as planned. We are having trouble locating your file with us, we would be grateful if you were to email us at customerservicemanager@springbokgroup.co.uk so that we can look into this further. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleHaden was really professional and friendly and helped straight away with all of our questions
Vesy · 23 October 2025
★★★★★ 5/5
TrustpilotExcellent service from start in the…
Excellent service from start in the process of completing thank you to James our sales negotiator
Samantha · 3 September 2024
Agent replied · 23 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmin was very help and efficient
Jasmin was very help and efficient . She always got back to me when I phone. She would help out with getting information to solicitors etc .
Julie · 9 February 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotTaryck was excellent throughout
Both Sam snd Taryck were very helpfull and communication was excellent all the way through. Would highly recommended springbok
Christine · 14 July 2024
Agent replied · 16 June 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleBecci and her team were very professional throughout the sale. All matters arising were dealt with promptly with care and attention- my thanks to her.
John · 21 March 2024
Agent replied · 19 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotShould be -5
Complete waste of timewasters. They promised that I could sell at a lower price than market to 'their' group of investors, for a quick no-chain sale. Once I agreed, they market the property at bottom price and then keep suggesting I lower price. I would suggest that these guys are complete charlatans, but they know what they are doing and are nothing short of con artists. Anyone considering using this company should think again.
Stefan · 29 February 2024
Agent replied · 16 June 2024
Dear Stefan, thank you for providing your feedback, we were genuinely sorry to hear about your concerns. We take feedback such as this seriously as it helps us improve our services. However, it's disheartening to hear that your experience has fallen short of our usual high standards. It wouldn't align with our principles to make commitments we cannot fulfill, especially considering that false promises would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market. Our commitment is to transparent and honest communication throughout the process. I'm sorry if there have been lapses in communication, and we want to assure you that we are here to address your concerns.Customer Services
★★★★★ 4/5
TrustpilotI found a property on zoopla
I found a property on zoopla, i called the agent (Wayne Bannister). He booked a viewing for me , i liked it. I made an offer it was accepted the same day. Wayne called me at the same time and guided me in the whole process. The service is really fast and smooth. Would definitely recommend others as well.
Saloom · 19 November 2024
Agent replied · 23 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleI was really looking forward to working with this company, but my experience was disappointing. Don’t waste your time! The sales team desperately needs more training on how to communicate with customers and ask the right questions. If you’re spending money to market properties for sale, invest in training your staff to treat customers kindly and professionally.
Truth · 18 December 2024
Agent replied · 24 December 2024
Dear customer, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFriendly staff Mark kept me informed of…
Friendly staff Mark kept me informed of what the next steps was nice to deal with no stress.
Lee · 28 July 2024
Agent replied · 24 August 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
