Every review we hold for the Nunthorpe office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookTried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.
Natalie · 29 August 2019
Agent replied
I response to difficult to get through - our p[hone lines are open 9am-9pm weekdays ?
★★★★★ 5/5
GoogleVery good customer service, rental team at Cranbrook road is very responsive to any issues.
Furqan · 2 July 2024
Agent replied · 2 July 2026
Thank you for your feedback! We're pleased to hear that you've had a good experience with our rental team, and that they've been responsive to your needs.
★★★★★ 5/5
GoogleGreat service so far very quick efficient and always can get through to Michael Poole when ever I call up had bad experience with other agency's before. …
S · 4 October 2023
Agent replied · 24 March 2026
Thank you for taking the time to write such kind feedback, Shahid. This means so much to the team!
★★★★★ 5/5
TrustpilotAmber did a fantastic service up to…
Amber did a fantastic service up to completion. Very proactive in keeping us posted on all developments through the selling process. Simply the best service I have experienced in buying or selling property. Well done Amber you are a credit to your company.
Michael · 6 September 2024
★★★★★ 5/5
GoogleExcellent photographers who really captured this Georgian farmhouse its grounds and interior very well indeed. Also very nice people. Happy to recommend!
Geetee · 9 June 2025
★★★★★ 5/5
GoogleThank you to all the team at RWW, Battle, for making the selling our our home so much easier than we expected. You have all been so helpful, friendly and professional.
Caroline · 22 June 2023
Agent replied · 22 June 2026
Many thanks for leaving us a review Caroline, it is much appreciated!
★★★★★ 5/5
GoogleWe arranged to viewa property and Andreea showed us around, who was very helpful
Sarah · 2 July 2024
Agent replied · 2 July 2026
Thank you for your review! We're glad to hear that Andreea was helpful during your property viewing. If you have any further questions or need assistance, please feel free to reach out.
★★★★★ 1/5
FacebookTerrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.
Selma · 30 May 2021
★★★★★ 5/5
GoogleI couldn’t recommend Michael Poole enough! Victoria and Vicki at Nunthorpe constantly went out of their way to help and support with the selling of my property and the buying of my new one. They kept me up to date and well informed of any …
Joanne · 4 October 2021
Agent replied
Thank you so much, Joanne! This was so lovely to read.
★★★★★ 5/5
GoogleWe purchased a new home with the Battle Team who provided such a professional and proactive service. Their communication was fantastic at every stage in the process and they were so supportive, helping with all our concerns and questions along the way. We would highly recommend RWW.
Rachel · 22 June 2021
Agent replied · 22 June 2026
Many thanks for your review Rachel, much appreciated!
★★★★★ 5/5
GoogleSigned, sealed and delivered 5 star experience with Imran at payne and co
Mohammed · 2 July 2024
Agent replied · 2 July 2026
Thank you for the 5-star review! We're thrilled to hear about your positive experience with Imran. If you ever need assistance in the future, feel free to reach out.
★★★★★ 5/5
GoogleVery professional and friendly service and absolutely amazing photos!
Jackie · 9 October 2025
★★★★★ 5/5
GoogleTracy from Michael Poole personally made my house move easier. Highly recommend using Them as your estate agents
Angela · 24 March 2024
Agent replied · 25 November 2023
Thank you so much, Angela! This bit of feedback means a lot to Tracey and the team.
★★★★★ 5/5
GoogleVery nice Avenue for getting job leads. Payment is prompt and rates are fantastic. No hidden charges. I will recommend safe2 at any level.
David · 11 June 2022
★★★★★ 5/5
Googlecolin is great to work with
great service would recommend to all
Andrew · 2 July 2024
Agent replied · 2 July 2026
Thank you so much for your fantastic review! We're delighted to hear that you had a great experience working with Colin. Your recommendation means a lot to us. If you or anyone you know ever needs assistance, don't hesitate to reach out.
★★★★★ 5/5
GoogleAbsolutely Superb Helped Secure Both Of My Jobs Within The Last 4Years. Fantastic Communication Throughtout Start To Finish. Listened To My Every Need & Requirement. Full Of Life & Positivity. Great Connections Within The World Of Property & Finance. Highly Recommend x
Lauren · 5 August 2024
★★★★★ 5/5
GoogleWe would have no hesitation in using this company again if we decided to move again! …
Derek · 26 June 2025
★★★★★ 5/5
TrustpilotGreat experience and would definitely…
Great experience and would definitely recommend the team at a Michael Poole’s in Ingleby
Jeb · 28 July 2025
★★★★★ 1/5
GoogleUnprofessional company. I ordered an EICR electricity test for a specific day and nobody informed me that they would not come until I texted the electrician Patrick. Since then, no one called me or replied my message. …
Jason · 11 June 2022
Agent replied · 11 June 2026
Hi Jason, I'm very sorry to hear about your experience. The electrician should have communicated with you beforehand if he needed to reschedule the appointment. I will make sure the electrician knows to have better communication moving forward. I will also have a member of the team contact you regarding your EICR. Thanks, Safe2
★★★★★ 1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
Martin · 24 April 2020
★★★★★ 1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
Martin · 24 April 2020
★★★★★ 5/5
GoogleQuality service for photography, Floor Plans and Energy Performance Certificate.
Would not hesitate to recommend to others.
Mike · 9 June 2025
★★★★★ 5/5
GoogleDavid Poole visited us at home and assured us of Michael Poole’s capabilities of managing our sale in the top end market and carried out a walkabout to view and value the property …
John · 4 October 2022
Agent replied · 30 July 2023
John, I appreciate you taking the time to say such kind things about Vicki. We are so pleased that Vicki supported you as your sales negotiator. Such kind comments truly mean a lot to us and our team!
★★★★★ 5/5
GoogleGreat communication from Jo and the team at Lettings
Darren · 2 July 2024
Agent replied · 2 July 2026
Thank you for your kind review! We're delighted to hear that you had great communication with Jo and our Lettings team. If you ever need any further assistance or have any questions, please feel free to reach out.
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