Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe flat it's absolutely perfect and very clean and organised and just what I am looking for it's the perfect space for me and Joe was the one that was showing me around really polite man who could answer any questions I had and was talking me through all the details and how to apply couldn't ask more from him
Cj · 22 December 2023
Agent replied · 23 October 2024
Dear CJ Brough,
Thank you for your 5-star review and for giving us the opportunity to serve you. We are pleased to hear our team member, Joe, was able to showcase the property effectively and answer your queries satisfactorily. Your feedback reinforces the high standard we aim to deliver at Robert Ellis Estate Agents & Lettings Arnold. We look forward to servicing any of your future real estate needs!
Best regards,
The Robert Ellis Team.
★★★★★ 5/5
GoogleThank you to everyone at Robeet Ellis for supporting us with the house buying process. Sandra was super efficient at helping
us get our offer accepted, and Lauren, Megan & Hollie were really friendly and helpful when I rang with queries during our exchange. Thanks again!
Alice · 19 August 2024
Agent replied · 23 October 2024
Dear Alice Kettel,
Thank you for your generous review of our services at Robert Ellis Estate Agents & Lettings Arnold. We appreciate your acknowledgment of our supportive team, including Sandra, Lauren, Megan, and Hollie. We're delighted to know that we could assist you efficiently during the house buying process and address your queries promptly. Thank you for choosing us, and we look forward to serving you in the future.
Sincerely,
The Robert Ellis Team
★★★★★ 5/5
GoogleYesterday my viewing went really well Joe was on time he was very friendly and informative. Joe made me feel very much at ease explaining clearly. This property is exactly what I’m looking for I hope I’ve been successful with this application.
Kind regards
C. Loftman
Amanda · 3 August 2024
Agent replied · 23 October 2024
Dear Amanda Loftman,
Thank you for your wonderful feedback and the 5-star rating. We are pleased to hear about your positive experience with Joe and that you found the property to be exactly what you were looking for. We're committed to providing thorough information and a friendly, comfortable setting. We appreciate you choosing Robert Ellis Estate Agents & Lettings Arnold for your property needs.
Best Regards,
Customer Service Team
Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleChantelle at Robert Ellis is amazing! She has been so supportive, friendly, professional and has really made the whole process so smooth for us and she has been excellent at communicating every step of the way! We could not recommend Chantelle and renting through Robert Ellis enough. Thank you for making us feel so valued as tenants.
A · 16 December 2023
Agent replied · 10 November 2024
Dear Amy Dakin,
Thank you for this glowing review of our services at Robert Ellis Estate Agents & Lettings Arnold. We are delighted to hear that Chantelle lived up to your expectations, and that the entire process was smooth and well-communicated. We always strive to make every tenant feel valued and we're pleased you felt our dedication. Your feedback is greatly appreciated and will inspire us to continue delivering excellent service.
Kind Regards,
Customer Support, Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleChantelle at Robert Ellis is amazing! She has been so supportive, friendly, professional and has really made the whole process so smooth for us and she has been excellent at communicating every step of the way! We could not recommend Chantelle and renting through Robert Ellis enough. Thank you for making us feel so valued as tenants.
Amy · 22 November 2023
Agent replied · 23 October 2024
Dear Amy Dakin,
Thank you for this glowing review of our services at Robert Ellis Estate Agents & Lettings Arnold. We are delighted to hear that Chantelle lived up to your expectations, and that the entire process was smooth and well-communicated. We always strive to make every tenant feel valued and we're pleased you felt our dedication. Your feedback is greatly appreciated and will inspire us to continue delivering excellent service.
Kind Regards,
Customer Support, Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleI booked three viewing appointments for three different properties. Mr Joe was brilliant and flexible. My and my family enjoyed the viewings where has was helpful and very informative. He told us all the details that we wanted to know and also the details that we must know even if we don’t ask.
Thanks Mr. Joe and hope the best for you.
Abdullah · 20 June 2023
Agent replied · 23 October 2024
Dear Abdullah Alghamdi,
Thank you for taking the time to leave such a positive review. We're delighted to hear about your wonderful experience with Mr. Joe, and appreciate your feedback on his informative and flexible service. At Robert Ellis Estate Agents & Lettings Arnold, we strive to provide the best customer service with all the necessary information. Thank you for your well wishes. We hope to assist you again in the future.
Best Regards,
Customer Service Team at Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleI recently sold a property via the Robert Ellis Arnold branch and received a very professional, efficient service from all staff members but in particular Megan, Lauren, Sandra and Hollie did great work. I would highly recommend them.
Simeon · 23 September 2024
Agent replied · 23 October 2024
Dear Simeon Forrest,
Thank you for your glowing review of Robert Ellis Estate Agents & Lettings Arnold. We're thrilled to hear that Megan, Lauren, Sandra, and Hollie provided the professional and efficient service that we strive for. Your recommendation greatly appreciated and it was our pleasure to assist in the sale of your property. Thanks once more for choosing our service.
Best Regards,
Customer Service Team
★★★★★ 5/5
GoogleThank you very much to Joe Marzano for showing us around our viewing last week. As a couple renting together for the first time we had lots of questions. Joe was friendly and great answering all of these. Thank you again Joe for all your help.
Rachel · 20 April 2024
Agent replied · 23 October 2024
Dear Rachel Thompson,
Thank you for your wonderful review of Robert Ellis Estate Agents & Lettings Arnold! We're delighted to hear that Joe Marzano demonstrated top-notch service during your viewing. It's always our aim to be as informative and helpful as possible. On behalf of Joe and the whole team, we appreciate your kind words and look forward to assisting you further.
Best regards,
Customer Service at Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleI’m giving 5 stars because when you’re buying a house, you need people to deal with you professionally and honestly. That’s what I got with this Robert Ellis office. Lauren was especially helpful and got things done as quickly as possible in my opinion.
Mark · 20 May 2024
Agent replied · 23 October 2024
Dear Mark,
Thank you for your wonderful review and for taking the time to share your experience with us here at Robert Ellis Estate Agents & Lettings Arnold. We pride ourselves on our professionalism and honesty so we're thrilled to hear you found these qualities in our team, especially Lauren. Your kind words are greatly appreciated and we're glad we could make your home buying process a pleasant one.
Best regards,
Customer Service Team
★★★★★ 1/5
GoogleAppalling service… my family and I went to view a Property in Abbey Grove at 4pm to potentially Buy it, we had the Money and the interest until we met (if we can say meet) the Robert Ellis staff.
The guy who showed the property, came up late, open the door and never introduced himself, never looked at our face and just turn the lights on to the property.
(His behaviour was careless, arrogant and unprofessional) we asked questions and his answers was extremely vague and rude (his voice tone was aggressive, sarcastic and inappropriate way to describe the neighbourhood and the house) due to his lack of communication, respect and skills to customer service (and we can also say the lack of skills to persuade the buyer) we did not ask further questions.
Furthermore his only communication was to “hurry up because is getting dark now“ due to his prompt reaction to leave early we saw the property in 5 mins and we left without any further interest of buying the property…
The guy (with an Asian Chinese features)I am describing it that way because he did not introduce himself by his name did not greet or say goodbye, just shut the door on our way out.
Unfortunately I cannot leave 0 stars in this review. Because you don’t deserve the 1 star.
David · 3 December 2024
Agent replied · 9 December 2024
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience when viewing the property on Abbey Grove. Providing a professional, courteous, and helpful service is of utmost importance to us, and we are disappointed to learn that we did not meet your expectations on this occasion.
We take your concerns very seriously and will be investigating the matter thoroughly to address the issues you’ve raised. It is completely unacceptable for any member of our team to appear unprofessional, lack communication, or make you feel rushed during a viewing. Our goal is to ensure every client feels welcomed, valued, and well-informed throughout the process.
We understand how such an experience could affect your impression of both the property and our agency. Please rest assured that we are committed to improving our standards and will be providing further training to ensure this does not happen again.
We would greatly appreciate the opportunity to speak with you directly to understand more about your experience and ensure we make amends where possible. If you’re willing, please contact me at neill.millward@robertellis.co.uk and I will be happy to assist. I will also try and contact you today as well to discuss this further.
Once again, we sincerely apologize for your negative experience and thank you for bringing this to our attention. Your feedback helps us improve, and we hope we can regain your trust in the future.
★★★★★ 5/5
GoogleJoe was welcoming and pleasant from the moment he opened the door. He was chatty but professional and was able to answer all the questions I asked. I’ve been looking at a few properties and Robert Ellis stands out from the pack in terms of the knowledge and professionalism of their staff.
Rebecca · 22 November 2023
Agent replied · 23 October 2024
Dear Rebecca Hodkinson,
Thank you for taking the time to share your positive experience with us at Robert Ellis Estate Agents & Lettings Arnold. We are thrilled to hear that Joe was able to provide you with the high standard of service we strive for. We always aim to stand out with our knowledge and professionalism. Your feedback means a lot to us and to our team. Thanks again for choosing Robert Ellis.
Best wishes,
Customer Service Team, Robert Ellis Estate Agents & Lettings Arnold.
★★★★★ 5/5
GoogleFantastic experience using Robert Ellis to sell my flat. Lauren and Hollie were always quick to answer any questions and queries and really supportive throughout the process. Would definitely recommend.
Ellie · 21 December 2024
Agent replied · 10 January 2025
Dear Ellie Benson,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had a positive experience with Robert Ellis Estate & Lettings Arnold. Your feedback is greatly appreciated, and it inspires our team to continue delivering exceptional service.
Warm regards,
Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleWe have just exchanged contracts on our sale with Robert Ellis. Hollie at the Arnold branch has been fantastic throughout and always timely and efficient with her communication. Thank you for making the process smooth.
Elouise · 16 March 2026
Agent replied · 16 April 2026
Hearing about your smooth contract exchange with Robert Ellis Estate Agents and Lettings, Arnold is truly rewarding. We are glad Hollie at the Arnold branch provided fantastic, timely, and efficient communication throughout the process. Your feedback is greatly appreciated. Thank you for sharing your experience.
Robert Ellis Estate Agents and Lettings, Arnold
★★★★★ 5/5
GoogleThank you Joe for the opportunity to view the house! We truly enjoyed what we saw, the entire house stood out to us, and its convenient proximity to a school is a definite plus. I'm keenly interested and would like to proceed with the next steps in the process.
Nokuthula · 22 December 2023
Agent replied · 23 October 2024
Dear Nokuthula Mapuranga,
Thank you for your 5-star review of our service at Robert Ellis Estate Agents & Lettings Arnold. We're delighted to hear that you appreciated the property viewing opportunity, and the feedback about the house is truly valued. We welcome your interest and are eager to assist you as you progress with the next steps. Please do not hesitate to reach out for any further assistance.
Best regards,
Customer Service Team
★★★★★ 5/5
GoogleI had a fantastic experience with Joe during the property viewing. He provided a thorough explanation of every aspect of House. Joe's comprehensive responses to my questions made me feel valued as a tenant. I highly recommend Joe for his exceptional service and expertise as an estate agent.
Zahaib · 21 January 2024
Agent replied · 19 June 2024
Dear Zahaib Khalid,
Thank you for your 5-star review and for your commendation for Joe. We appreciate your strong recommendation. It is great to hear about your fantastic experience and we are delighted that Joe's explantion and comprehensive responses made you feel valued. We always strive to provide the best service and expertise at Robert Ellis Estate Agents & Lettings Arnold. We look forward to assisting you in your future property needs.
Best regards,
Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleJoe was super helpful showing us round a property. He offered valuable information and also answered our questions. He didn’t rush us as we took quite a while to have a proper look round and he told us how we can get more info if needed. He was super friendly and super professional! Great experience
Charlotte · 25 July 2023
Agent replied · 23 October 2024
Dear Charlotte Chiweshe,
Thank you so much for your 5-star review and positive feedback! We are delighted to know that Joe was able to provide you with the excellent experience we strive to deliver to all our clients at Robert Ellis Estate Agents & Lettings Arnold. We appreciate your kind words and look forward to assisting you again in the future.
Kind Regards,
The Robert Ellis Team
★★★★★ 5/5
GoogleThe realtor was friendly, answered all our questions, and explained everything clearly. The apartment itself was great, I really hope to rent it! I’m very grateful for all the information provided, and I especially appreciated that the viewings were scheduled individually. It gave us the chance to ask all our questions comfortably and without any rush.
Arina · 10 August 2025
Agent replied · 9 September 2025
Dear Arina Teplynska,
Thank you for your glowing 5-star review of Robert Ellis Estate Agents and Lettings, Arnold. We are thrilled to hear that our realtor was friendly and able to answer all your questions clearly. We're glad you found the apartment appealing and appreciated the individually scheduled viewings, allowing for a comfortable and unrushed experience. Your feedback is greatly valued, and we hope to assist you further in securing your desired rental.
Robert Ellis Estate Agents and Lettings, Arnold
★★★★★ 5/5
GoogleI viewed a property with Joe at Robert Ellis, such a friendly guy and answered all questions I had. The property was nice and Joe was great and explaining and showing the great features of the house.
Zainab · 25 July 2024
Agent replied · 23 October 2024
Dear Zainab Hussain,
We are immensely grateful for your positive review of Robert Ellis Estate Agents & Lettings Arnold. Your 5-star rating establishes our commitment to ensuring client satisfaction. We appreciate your trust in our services and will continue to work hard to exceed your expectations. Thank you for being such an exceptional client.
Yours Sincerely,
Customer Representative,
Robert Ellis Estate Agents & Lettings Arnold.
★★★★★ 2/5
GoogleI booked an appointment to meet with Fargo at a property. I took my 82 year old mum on one of the coldest days of the year. No one arrived. I called the Arnold office and the lady who answered said because they hadn’t sent me a text message it wasn’t a confirmed booking and therefore it wasn’t in the diary. No one informed me to expect a text message to confirm the booking.
Karen · 9 January 2025
Agent replied · 23 January 2025
Good afternoon, I'm so sorry no one meet you at the viewing yesterday. Unfortunately we were still waiting for the viewing to be confirmed with the owner. Please email me at neill.millward@robertellis.co.uk or call me on 0115 6485485 and i would like to speak with you and help arrange the viewing as soon as possible. Sorry again for the frustration this must have caused. Kind regards, Neill
★★★★★ 5/5
GoogleIt was the first time to go for see the studio I was interested in, as I am new to the UK. I was a little nervous as I did not know what to expect and I still had difficulty understanding the British accent, but Joe was very helpful, tolerant and answered all my questions.
Farah · 20 June 2023
Agent replied · 23 October 2024
Dear Farah Nina Nina,
Thank you for taking the time to leave us a 5-star review.
Best regards,
The Team at Robert Ellis
★★★★★ 5/5
GoogleFantastic communication, Franceska has been very polite and friendly. Viewing was very smooth-thank you!
Jay · 2 April 2026
★★★★★ 5/5
GoogleWhen we got to the property Joe was very friendly and welcoming told us to look round and if we had any questions to ask at the end which we did very informative couldn’t have ask any more from the viewing thanks mireille
Mireille · 21 March 2024
Agent replied · 23 October 2024
Dear Mireille Hughes,
We are thrilled to hear of your excellent experience with Robert Ellis Estate Agents & Lettings Arnold. It's always great to know our team, especially Joe, is providing informative and welcoming service. We value your positive feedback and are honored to have been able to assist with your property viewing. Thank you for your 5-star review.
Regards,
Customer Service Team
Robert Ellis Estate Agents & Lettings Arnold
★★★★★ 5/5
GoogleJoe was really professional throughout the viewing. He made sure that we were given all the required information about the property. He answered our questions patiently. Great experience overall 👍 …
Kalpesh · 16 October 2024
Agent replied · 23 October 2024
Thank you very much for your kind comments about Joe, he really is a star.
All the best, Robert Ellis
★★★★★ 5/5
GoogleI have been shown around a few properties by Joe over the past couple of days and have been impressed by his knowledge and professionalism. Joe was not only able to answers all my queries about the property but also was able to clearly explain the entire application procedure.
Josh · 23 October 2023
Agent replied · 23 October 2024
Dear Josh Norton,
Thank you for your 5-star review. It's great to hear that Joe's knowledge and professionalism impressed you. At Robert Ellis Estate Agents & Lettings Arnold, we strive to provide excellent service, keeping our clients well informed about all aspects. We are thrilled you found our application process clear too. We look forward to assisting you further in your property journey.
Best Regards,
Customer Representative,
Robert Ellis Estate Agents & Lettings Arnold
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