Purple Frog Property Nottingham reviews

★★★★★ 1/5

Google

Asked to arrange a viewing. They called me up, told me it would be arranged for a viewing in a weeks time and that I would get a confirmation text and e-mail, which I did not receive. Fast forward to the next week and I got a text a day before the viewing, asking me if I was available during a time slot they provided, to which I responded yes. Just under 3 hours later they messaged me back saying that they would not be able to carry out the viewing and asked if I wanted to schedule a time slot for the next week, to which I again said yes and asked for available time slots. No response. Dodged a bullet, clearly.

Zhenya · 2 December 2022

★★★★★ 5/5

Google

Luke Hill was fantastic when coming to book our property. From first ringing Purple Frog we were advised on which property would be best for us and he was very helpful and fast to reply to any questions we had about the tenancy. We were able to book a viewing for the property the same day on which we rang up, and he met all our needs with adjustments needed to take place before we moved in. The whole process was made much easier and for a first time tenant I can say it ran very smoothly.

Leah · 16 September 2019

★★★★★ 5/5

Google

Jordan Turner at Purple Frog was very good at ensuring I had as smooth a moving in day as possible. Despite an initial stressful issue of rent payment on the online system, Jordan was able to quickly phone the right line manager to sort this error out, so that I could move in as quickly as possible. As a result, my experience was very positive due to his great customer service. He was a real help on the day and I was very happy with the look of the house when I had arrived! My move in day would definitely not have been as smooth as it was without Jordan's help. Thank you again!

Kehinde · 31 July 2019

★★★★★ 1/5

Google

My fiancé rented a house from Purple Frog with his five other housemates for two years. Throughout the duration of his tenancy, they would take a very long time to respond to emails or handle maintenance issues, be dishonest or misinform them on several occasions, regularly make major errors in basic arithmetic when calculating rent payments and generally just provide customer service so poor, it would be easier to build your own house from scratch. They caused a great deal of stress over the duration of the tenancy and I would highly recommend that you avoid any dealings with them at all costs.

Ashton · 15 October 2024

★★★★★ 5/5

Google

Had a really good experience here the other day, sadly we didn't find a house for next year, but honestly had such a lovely viewing that it was a real shame. Firstly we arrived a little bit early so we rung the office to ask if there was anyway our viewing could be moved forward and the woman on the phone was very lovely about it and said she'd contact the letting agent who was managing our viewing. Although she was unable to attend earlier as she had other viewings the company were great and sent us a text explaining this rather than leaving us out in the cold and not letting us know. Then when Charlotte arrived it was a really lovely experience, she had a lot of knowledge and we had a great time with her, she even gave us a lift in her car. Likewise although the house that we saw was messy from the current tenants she didn't try to cover up the mess - unlike some agents we had been with - but explain to us that the tenants had already been charged for an industrial clean of the property at the end of their tenancy. So it was nice to have someone who acknowledged the property as it was and explain how it would be debt with. Likewise she wasn't at all pushy and really we had a lovely time with her. It's a shame that the properties she showed us just weren't for us as other than that it was actually a very pleasant experience. Thank you Charlotte and the rest of the team and if we're in need of a house for next year you'll be our first call :D

Laura · 16 September 2018

★★★★★ 5/5

Google

Fantastic company , very informative and helpful no matter how simple or complex the questions asked.. very easy to deal with highly reccomend Scott was brilliant with all my questions and had no issue solving them

Anthony · 25 June 2024

★★★★★ 5/5

Google

We had a viewing with Mani who was amazing!! Such a lovely woman, gave us a thorough tour and answered any questions. Done a lot of house viewings and this was by far the best. Made the process really easy.

Peony · 13 December 2025

★★★★★ 1/5

Google

Stay away from this unprofessional company especially if you are a student. Slugs in the living room and kitchen, black mould on bedroom walls, holes in the ceiling so every time someone had a shower it would leak downstairs. All these were told to the estate agent and nothing done. Students in my house now have medical issues because of the damp and mould.

Debbie · 28 September 2023

★★★★★ 5/5

Google

Poppy was a great guide yesterday, she comprehensively showed us the houses and acted as a very efficient medium between us and the landlord. She knew a lot about the area and showed us around well. Would recommend her to any future tenants.

Habs · 28 August 2018

★★★★★ 5/5

Google

Poppy was a great guide yesterday, she comprehensively showed us the houses and acted as a very efficient medium between us and the landlord. She knew a lot about the area and showed us around well. Would recommend her to any future tenants.

Hnaathan · 31 July 2018

★★★★★ 1/5

Google

If I could give minus stars I would - STUDENTS, STAY AWAY FROM THIS PREDATORY COMPANY. They kept my deposit in full, and now almost 10 years later they are trying to claim another £900 with no explanation and no evidence. I’ll be submitting a complaint to the ombudsman, amongst other official regulatory bodies - and I wonder if the media would like to know about such vampiric practices, preying on the young of society

Emma · 8 October 2024

★★★★★ 5/5

Google

Went for a viewing in Beeston with purple frog led by Mani and we were delighted with her professionalism and enthusiasm for the property. She was very informative and had answers to any questions we had. Would recommend.

Stanley · 13 December 2025

★★★★★ 5/5

Google

I was shown around a property by Mia. She was really friendly and knowledgeable.

Liya · 22 June 2026

★★★★★ 5/5

Google

My friends and I had a lovely viewing with Purple Frog last week. It was a real shame we did not find the house we were looking for. However, the lady who showed us round, Charlotte, had all the time in the world for our questions and concerns. She was very personable and left a glimmering impression on us all. Thank you Charlotte for your time and to Purple Frog for arranging the viewing!

Elle · 16 September 2018

★★★★★ 1/5

Google

I emailed to request that the agency respect my privacy by letting me know about their visits and address the issues with black mould and damp that had been going on since I moved in. They responded by doing nothing about the black mould and locking my bedroom door with my key inside it while I was out and have not picked up my calls since.

Joe · 2 March 2023

★★★★★ 5/5

Google

Emily was a really good host and went the extra mile to try and organise a viewing for the house we couldn’t see as no one was in, she’s organised to arrange a viewing later on this week too

Craig · 16 September 2018

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE The lack of communication and incompetence in this business is laughable. They will take advantage of students. No matter how many times you check information they will give it to you wrong. Very unethical with pressuring to make a decision to make the rent in full.

Angie · 26 March 2024

★★★★★ 5/5

Google

I recently had an excellent experience with a real estate company's customer service. The representatives were attentive, knowledgeable, and provided timely assistance. Their professionalism and responsiveness were commendable, making the whole process smooth and enjoyable. I highly recommend their exceptional customer service. Thank you Eve

صالح · 30 June 2023

★★★★★ 5/5

Google

Our Property Manager is Scott Simpson and we always get fantastic service from him. He is always helpful and friendly and always responds quickly to any requests.

Alison · 25 July 2024

★★★★★ 5/5

Google

Based on my experiences as a landlord I would like to recommend Purple Frog, Nottingham for their student tenant finding services. Although I manage the property myself I have always found the staff polite and efficient. In particular, our property manager, Jordan Turner has proven to be professional, helpful and first class in sorting out any small issues that have arisen. Thank you Jordan for your good work!

Lynn · 16 September 2019

★★★★★ 5/5

Google

James was extremely helpful in the viewing process. Very friendly and informative. The time between viewing and moving into the property was very quick, which I appreciated. The staff were very helpful which made the moving process a whole lot stressful. Thank you.

Brennan · 6 August 2023

★★★★★ 5/5

Google

I am satisfied with your organization, and during this time, one of your colleagues named Beckie Roe has diligently and attentively handled the matters related to signing a new contract, as well as other requests and necessary arrangements. She has patiently responded to me throughout the process.

Erfan · 13 July 2025

★★★★★ 1/5

Google

REMEMBER ALL THESE REVIEWS ARE CARRIED OUT WHEN YOU COLLECT YOUR KEYS ,AFTER NINE MONTHS OF LIVING IN THE IN THE ACCOMADTION ITS A TOTALLY DIFFERENT STORY

Jay · 13 January 2026

★★★★★ 5/5

Google

They were doing great job

Ramya · 13 October 2025