Trusted Agent profile · Nottingham, Nottinghamshire
Verified
★★★★★
409 reviews across 1 platform
363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Nottingham, Nottinghamshire, at 363 Derby Road, is rated 3.6 out of 5 across 409 reviews on 1 platform, including 409 Google reviews rated 3.6.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleMarcella was absolutely amazing. I’ve had a difficult time in my house & she was so understanding, helpful and made me feel heard. This is so important to me and she’s made a very stressful time for me a lot more relaxed and positive. She is a credit to Purple Frog.PositiveResponsiveness, Professionalism
5/5
GoogleAmazing service returning our deposit. Was sceptical at first as people had said it was hard to get your deposit returned by purple frog. However. Leah returned our deposit in a timely manner and helped me with all of my queries and worries super fast. We had pre agreed on cost that would be taken from our deposit (a cleaning company to come in and clean our property when we left) and was super brilliant
Thanks for your feedback. All the best Patrick
5/5
GoogleJoe from Purplefrog was so helpful and came after hours to come help me open my room door lol 😭 Thanks Joe 😁😁😁 …
5/5
Googlethe agent Luke Hill was a very friendly person to relate to when helping me find a flat for second year. He explained to me both the pros and cons and his personal preference to make sure we made the most comfortable decision. I would definitely recommend Luke Hill when in need of finding a last minute house
1/5
GoogleNo matter how desperate you are, trust me, you are not desperate enough to rent from purple frog. The property we moved into was not cleaned and we had lots of maintenance issues throughout our stay which were either not responded to or took forever to get a response. To top it all off, they're currently trying to steal our deposit. 0/10 would not recommend.NegativeQuality, Value
Hi Evangeline, thanks for your feedback. I can see that we had professional cleaners clean your property at the start of your tenancy. We are obviously not trying to steal your deposit. The checkout inspection reported issues with the cleaning at your property when you moved out. If you aren't happy with the charged then you can dispute them with ourselves; if you are not happy with that resolution you have the option of using the arbitration services of MyDeposits. If you're like to discuss this further, I'd be happy to help, you can reach me on patrick@purplefrogproperty.com
1/5
GoogleExtremely slow and unhelpful service regarding the deposits. I left my property three months ago and still have not received my deposit back. I am getting no response to my emails either, despite staff in the branch telling me that this is the most effective way to contact them. There have also been unfair and inconsistent charges between all tenants.The maintenance service is also very slow. I would not recommend using Purple Frog.
Dear Beth Sorry to hear that you're unhappy with the deposit return process. Please could you drop me a line at james.mason@purplefrogproperty.com, so I can follow this up for you? I look forward to hearing from you. Kind regards James Mason
1/5
GoogleIf 0 or any number below it was an option I would have given it , due the fact that they are one of the most disorganized agencies I have seen The greedy gruby staff only require our money and don't care about how the tenants are gonna live it the horrible conditions that they provide. They have given people false hope in the contract and once they have signed it people have to beat with the horrible conditions withing the houses. If you love hygiene environment and don't want to live in a house with safety hazard please don't take houses from this agencies.i am warning you.
5/5
GoogleScott is so professional, polite, and friendly. Made life a lot easier! Thanks for your hard work.
5/5
GoogleEmily was great showing us round, very relatable knowing what student tenants wanted and helping us with extra information to make our house hunt easier!
Thank you for your review. All the best Patrick
1/5
GoogleThey tried making deductions from our deposit despite making an itinerary during our move out inspection. I was the only tenant present during the inspection and unfortunately the young girl let me take a photo of her itinerary of charges which I signed so when they tried charging us later I had evidence they were lying. So for this I would not recommend
Dear James Sorry you aren't happy with our service. I can't see you on our tenant database, so I'm not sure what we've done wrong. Please could you email me at james.mason@purplefrogproperty.com with some information about what's upset you? Once I have more information, we can see if we can set it right for you. I look forward to hearing from you. Kind regards James Mason
5/5
GoogleI have just signed my contract for a house next year with Purple Frog. There was a problem with processing the payment of my retainer, but when I contacted staff they were very helpful and resolved the problem very quickly. Leah was especially helpful, responding to emails swiftly and providing an excellent service.
3/5
GoogleI didn't really like the experience in general but the customer service is usually really helpful and friendly, especially Beckie :)
Hi Angus Thanks for your feedback. Sorry that your tenancy didn't go smoothly. While I understand that there were issues, it's heartening to read that we've tried to be as friendly and accommodating as possible. Kind regards James Mason james.mason@purplefrogproperty.com
3/5
GoogleI didn't really like the experience in general but the customer service is usually really helpful and friendly, especially Beckie :)
Hi Angus Thanks for your feedback. Sorry that your tenancy didn't go smoothly. While I understand that there were issues, it's heartening to read that we've tried to be as friendly and accommodating as possible. Kind regards James Mason james.mason@purplefrogproperty.com
5/5
GoogleEmily was a real help showing us round the properties and answering all our questions, I was very pleased with Purple Frog.
Thank you for your review. All the best Patrick
5/5
GoogleKarina was extremely polite and went above and beyond! She knew a lot of the information and showed us great houses. Great experience
Hi Lam Giang Thank you for your review - I'm delighted that you found Karina to be such a great representative for the company and that she went the extra mile to ensure you found the right student house. Thanks again Patrick
5/5
GoogleGood communication and updates for my properties rent payments, maintenance and tenant finding. Hayley Sheridan has been very helpful with all matters regarding ongoing repairs and maintenance quotations as well as frequent emails and calls to keep me updated me on all viewings and potential new tenants. Highly recommend!PositiveResponsiveness
5/5
GoogleDespite me being quite late, Nathan waited for me to arrive for the viewing. Provide all the useful information I needed and I got to see all the rooms available. Thank you!
5/5
GoogleWent on a variety of different viewings with Emily from Purple Frog. She was extremely informative, helpful and gave great advice. Its very refreshing to have an honest yet professional individual who isn't there just to sell dreams but rather match you up with a house tailored to you. Thank you Emily!
1/5
GoogleDo not rent here. I would give 0 stars if I could. They tried to offer us 30% deposit back after charging us £455 for cleaning which would leave us with around £40 of our £150 deposit. The flat was not even clean when we moved in but we left it clean. They can’t prove that we left it in a state. The fridge was so rotten when we first moved in, it was filled with maggots and there were dead flies everywhere but they claim it was clean. The fridge was so bad they had to give us a new one. Over the Christmas holidays, our TV got stolen but when we reported it, it miraculously showed up outside our flat. The employee retention is dreadful because this is such a bad company, there were at least 5 different property managers when we lived there. The fire alarm went off at least 3 times a week for hours on end, morning, middle of the day, night time, afternoon. One time the fire alarm rang before i went to sleep and was still ringing when I woke up. We soon stopped paying attention to it after the second time in August and just stayed in the flat during alarms. They would take hours to come and turn it off. You got so used to it that you could functional normally.. at least the fire alarms worked. Horrible place, things would get stolen and it was always disgusting. Hot water would stop working at times but they always managed to charge us rent.
1/5
GoogleTrash service place was unclean
Hi there, please get in touch with me at patrick@purplefrogproperty.com to see if I can help. Patrick
1/5
GoogleI HATE IT HERE! this is the worse experience with an estate agency ever. I have to call constantly to pester then to do their work! No one replies to emails! Maintenance request aren't written down! I've never even heard from my property manager! They barely pick up the phone!
Hi Sania, I’m sorry you’ve been frustrated, please email with details of your property so I can see what I can do to improve things for you. Patrick@purplefrogproperty.com
5/5
GoogleThey have kind staffs, well attended, we were able to register and book a viewing in a few minutes, hope the property will be as good as the people working here, special thanks to Leah Wyre for making it happen so quick despite being the day after New Year's!
5/5
GooglePoppy was great, and incredibly helpful, overall a very hassle free experiance with purple frog, would highly recommend.
Thanks for your feedback. All the best Patrick
1/5
GoogleScam artists, would absolutely not recommend. They will take obscene amounts off your deposits, and then increase deposit deductions after you try to appeal them (include new charges never mentioned in the original one OR previous correspondence). This includes cleaning money for dust. They ignore maintenance requests and have on two separate occasions claimed we owed rent money following the end of the tenancy, even though their evidence said we did not. They made no attempt to correct these errors, which leads me to believe they would let you send the money and not send it back. DO NOT USE
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