Trusted Agent profile · Nottingham, Nottinghamshire
Verified
★★★★★
409 reviews across 1 platform
363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Nottingham, Nottinghamshire, at 363 Derby Road, is rated 3.6 out of 5 across 409 reviews on 1 platform, including 409 Google reviews rated 3.6.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
GoogleAbsolutely terrible. NEVER pick up the phone or answer emails. Terrible communication with tenants and if you do manage to get through to them they have no idea what they're talking about. They have been withholding my deposit for months now despite telling me I'd get it back. Each person I talk to tells me a different story and sending me in circles!! I'd give 0 stars if I could.
5/5
GoogleHouses were really nice and James provided a lot of information and made us feel comfortable.
5/5
GoogleJames was very helpful and gave all information well about the two houses viewed top guy
5/5
GoogleGreat customer service - Beckie Roe answered all my queries and helped ease the application process!
1/5
GoogleDo not rent student accommodation with purple frog. To start, the whole year there was a mould problem in one of the rooms, which never got sorted and made the occupant ill(very dangerous) Not only did they not sort it out, they also asked the contractor to just paint over it so it looked like it wasn’t there anymore! Multiple problems with the house, such as leaks, overgrown garden, broken gates, broken fences, half working ovens, broken sofas.... the electricity tripped every few days, but they never cared enough to sort it. When you get to the deposit return at the end of the year they will charge you £45 for leaving a bin outside, as contractors filled the wheelie bins with their own rubbish. They will then ignore emails and know you will just accept it as then take 2-3 months to review any disputes. The sort of business they run is to charge the maximum possible rent and do the minimum. They have been reported to the university, if you are a student avoid like the plague.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleDo not rent student accommodation with purple frog. To start, the whole year there was a mould problem in one of the rooms, which never got sorted and made the occupant ill(very dangerous) Not only did they not sort it out, they also asked the contractor to just paint over it so it looked like it wasn’t there anymore! Multiple problems with the house, such as leaks, overgrown garden, broken gates, broken fences, half working ovens, broken sofas.... the electricity tripped every few days, but they never cared enough to sort it. When you get to the deposit return at the end of the year they will charge you £45 for leaving a bin outside, as contractors filled the wheelie bins with their own rubbish. They will then ignore emails and know you will just accept it as then take 2-3 months to review any disputes. The sort of business they run is to charge the maximum possible rent and do the minimum. They have been reported to the university, if you are a student avoid like the plague.
5/5
GoogleLovely and helpful staff on the phone and in person. Poppy showed us round three more houses than we expected to see, one of which was the one we chose. She was friendly and answered all of our questions, going out of her way to eventually help us reserve our house.
Thanks for your feedback. All the best Patrick
1/5
GoogleProbably the worst student letting in Nottingham. They were so useless that when the landlord came to visit he was so shocked with the state of the house and the lack of communication purple frog had given us that he instantly switched the tenancy to a different letting agent. Would advise against ever using their service.
5/5
GoogleNathan, was friendly, really informative and made me feel like I could trust him.
5/5
GoogleOverall positive experience with Purple Frogs Property so far. Leah was helping us throughout setting up the contract and was a great help to my guarantor , making things easier than we thought.
1/5
GoogleOne star is generous. Unfriendly Staff, Don't get anything done, took 7 months to fix the boiler. Don't rent from purple frog.
Hi Oliver; I’m afraid I can’t find a record of you being a tenant with Purple Frog. If you get in touch, I’ll see what I can do to help though, patrick@purplefrogproperty.com
5/5
GoogleJames Hayne was extremely friendly as he showed us the beautiful properties
5/5
GoogleI have worked with PurpleFrog for a year now with several of my properties in Nottingham. Gemma, the Lettings Manager, has been great to work with and her team is very friendly and knowledgeable. They always handle my requests in a timely manner and very kind when speaking on the phone.
Hi Paul, thanks for your great comments about how the Nottingham team manage your properties. I will make sure that Gemma knows you've said lovely things about her! Thanks Patrick
1/5
GoogleExtremely poor experience and I would 100% not recommend. We had problems throughout and purple frog did not care when we reported the majority of things and some stuff never got fixed despite us reporting it the whole year. Their ‘emergency maintenance’ Is also extremely poor and rude and tried to leave us with our door open all night as the lock broke. We also still have not had our deposits back despite leaving over 2 months ago and are frequently told that ‘their Systems are down’ or they are ‘short of staff’ or ‘I’ll ring you back in 30 minutes’ and of course never do. If I could give them 0 stars I would.
5/5
GoogleJames Hayne was really nice! We're really excited to move in!
4/5
GoogleI booked some house viewings last week with Purple frog, and despite a technial issue leading to my viewings never being registered, Purple Frog were incredibly accommodating and prioritised my viewings for the following day. We were shown around by Tilly who was very friendly and informative. We managed to view three houses in one hour as the viewings were very organised and efficient. I'd highly recommend Purple Frog for students needing to find a house as the quality of housing is really good, as are the rent prices.
4/5
GoogleI booked some house viewings last week with Purple frog, and despite a technial issue leading to my viewings never being registered, Purple Frog were incredibly accommodating and prioritised my viewings for the following day. We were shown around by Tilly who was very friendly and informative. We managed to view three houses in one hour as the viewings were very organised and efficient. I'd highly recommend Purple Frog for students needing to find a house as the quality of housing is really good, as are the rent prices.
5/5
GoogleI am the guarantor for my daughter taking a property at Hockley Point. Leah has been a great help though the process of signing, making everything so much easier :)
5/5
GoogleGreat viewing, very informative and friendly. Thank you James Hayne
5/5
GoogleJames was elite. Defo best estate agent i’ve had
5/5
GoogleTilly was so so helpful with showing me the accommodation I was interested in, so friendly and answered all the questions about all I needed to know, fab service 💕 …
5/5
GooglePoppy was so so helpful when showing us around the different properties, answered any questions that we had and was so lovely! Thankyou so much for helping us find a house!
5/5
GoogleRang up with an inquiry and Robby was really helpful. Made me feel less dumb as I was so confused! Looking forward to hopefully finding something soon 🤞🏼🤞🏼 …
5/5
GoogleJames was a professional and helped a lot.
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