Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst agency ever! It's been 2 months and still not heard anything about our deposit. They just take your money and don't care about you. Would take ages for them to even get back to us with maintenance when we were there. And there were a lot that needed fixing. Like for one, when we moved in, the toilet seat was broken. We had to go buy one for them to replace. Boiler stopped working and all sorts. They don't even respond to email and when you call, they give you rubbish answers. They just lie to you. Honestly, don't even bother with renting with this agency. Save your money and go private, rather than with an agency. Would've stayed in that second year home if we didn't have less peopleNegativeResponsiveness, Professionalism
O · 25 August 2022
★★★★★ 1/5
GoogleThey made many unfair deductions to our deposit after we left the house in a better condition than we found it in. They kept our deposit for 3 months whilst we tried to reason with them. They would not respond for months at a time after emailing and calling them multiple times a week. We had asked them to send us a check out report with evidence of what they are charging us for (photos and invoices from contractors etc.) - they refused to send any of this information over. They then tried to offer a 30% discount in the deductions, trying to coerce us into settling so they can pocket the money. We didn't fall for this scam, instead we spoke to the regional manager who admitted they had none of the information they needed to charge us for anything (no photos, no checkout report, no invoices). This left them no choice but to give us all of the deposit back... after three months and loads of hassle. The manager was also quite rude on the phone but at least he did his job like he should've 3 months ago. :(
Do not rent with purple frog, if you are looking for a student house to rent go on unipol and find a private landlord - it will save you a lot of hassle.NegativeResponsiveness, Quality, Professionalism, Value
Paul · 25 August 2022
★★★★★ 1/5
GoogleThe agents that showed us around the properties were very helpful, I'd give them 4/5 stars.
But the incompetence from the staff arranging viewings, deposits etc, are awful.
Firstly, I requested a viewing for one property, I got a text saying that the booking of the viewing was successful. But then I got a text the next day saying I had two viewings for properties I did not even request for and were almost 2 miles away from the original house I wanted to view. So had to phone them to sort this out - the guy on the phone did apologise, and said he had no idea how it happened.
We then tried to take the property off the market, they firstly sent us the wrong steps to take the property off the market, so after another phone call we got given the right steps. We then paid the fee to take the property off the market thinking all is good.
But NO! Get an email 2 DAYS later saying someone else had already taken the property off the market! Unbelievable service, so now we have just wasted a lot of time due to the incompetence of some staff over very basic errors. We are getting a refund. Shocking service, avoid if possible.
Archie · 30 July 2022
★★★★★ 1/5
GoogleATROCIOUS. Lack of communication between them and tenants, You’d have to wait a long time for repairs, Absolute no GUARANTEE you will get your deposit back (they’ll fine you for the even the slightest bit of dust), we lost our whole deposit despite the fact we had professional cleaners tidy the house before we left. Clearly an agency driven by money rather than customer satisfaction. Overall one of the worst agencies to go with, please think carefully. Also before moving in take PHOTOS!! A positive from them is that they do advise this however when you do they still charge you for what they think is damaged and not reply for month and months!!! Beware cos you ain’t seeing that deposit.
The property may look nice but the people behind it are catfishing you. Goodluck.
Rosheni · 30 July 2022
★★★★★ 5/5
GoogleThere was a few queries I had about my contract and with the help of Leah on the phone everything is now cleared up and me and my housemates are happy to go ahead and sign Thankyou for all of your help and co operation
Anthony · 16 September 2019
★★★★★ 5/5
GoogleHouses were really nice and James provided a lot of information and made us feel comfortable.
Soph · 10 November 2023
★★★★★ 5/5
GoogleAn excellent experience. Any issues are solved immediately and Scott was very friendly and extremely helpful!
Anna · 5 November 2023
★★★★★ 5/5
GoogleTara was very friendly and helpful in finding a porperty we liked
Han · 16 September 2018
Agent replied
Thanks for your feedback.
All the best
Patrick
★★★★★ 5/5
GoogleTilly was great and informative when showing us around the houses!
Lola · 16 September 2018
Agent replied
Thanks for your feedback.
All the best
Patrick
★★★★★ 5/5
GoogleCameron was so helpful with getting the information to me about a van that crashed in to my car on my road. He has provided me with photo evidence with will help fight my case and I can’t thank him enough.
Esme · 16 September 2019
★★★★★ 1/5
GoogleThere should be an option to give this place 0 star. If you are seeking revenge on someone, just recommend they live with purple frog properties. Tired of this company and the unhelpful, incompetent and essentially non-existent staff :)
Stay away!!!! They don’t pay their staff enough so instead they rob you of your deposit!!!
Lizzie · 21 October 2019
Agent replied
Dear Lizzie Mojibade
Sorry to hear that you're struggling to get hold of us. I've tried to look you up on our tenant database, but can't find you on there.
Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what the issue is and help you solve it?
I look forward to hearing from you.
Kind regards
James Mason
james.mason@purplefrogproperty.com
★★★★★ 5/5
GoogleSpoke to Scott on the phone and he was a great help. Top bloke, great experience.
Josh · 30 June 2023
★★★★★ 1/5
GoogleStudents: Never rent with purple frog! check the 5 star reviews- Landlords. Purple frog have responded to just 1 of my 16 calls this week, they've broken promises to fix the fencing on the house, and they've made renting as stressful as possible during a pandemic. Purple frog couldn't care less about the black mould in the house (photos below), the lack of fences, the lack of room keys, the broken boiler etc....
DO NOT MAKE THE MISTAKE OF RENTING WITH THESE INCOMPETENT JESTERS!NegativeResponsiveness, Quality, Professionalism
Tom · 25 August 2021
★★★★★ 1/5
GoogleSTUDENT: If only I could do 0 stars... I wouldn't trust this place, we sent in a dispute for the £300 we were charged to clean a bathroom in SEPTEMBER 2020.. I am still trying to sort it out in February 2021. They sent us photos of a different property claiming it was ours despite us sending photos of our property to them about 10 times. I have made several complaints for them to be ignored most the time!
Very unprofessional, was 'served' by Daniel Callingham, if you count being ignored as served.NegativeResponsiveness, Professionalism
Jessica · 25 August 2021
★★★★★ 1/5
GoogleI would give Purple Frog Nottingham 0 stars if possible. We naturally expected to move into a clean house but the only clean parts of it were the oven and the bathroom. We spent 2 full days making the house hygienic, the amount of dirt and grime we removed was DISGUSTANG. We removed blue mouldy chicken and pasta from behind the oven. The biohazard fridge stank out the whole ground floor of the house; after emailing Purple Frog 4 times over 2 MONTHS to clean it properly, we gave up and cleaned it ourselves. Purple Frog never sent us an inventory of what was in the house and its condition. We quickly realised our landlord was playing a blame game with Purple Frog just to deflect problems instead of solving them. Instead of being able to ask the landlord directly, there was a chain of contact from our property manager, to maintenance, to our landlord and to his technician. This could take a month with no guarantee of anything ever being fixed.
Generic copy and paste emails with typos, not reading emails properly, taking ages to reply or not replying at all, and constantly forgetting information and asking for it again were proof of lacking professionalism at Purple Frog. Contact about deposits is not allowed until 28 days after your contract ends, when they say they’ll have sent the deposit return form. After complying with Purple Frog’s process and reminding them by email, we rang the branch nearly two months after moving out, and they admitted to FORGETTING ABOUT OUR DEPOSIT. Our contract said that we should leave the property in the condition we found it; while we were tempted not to clean anything, we decided to spring clean the whole house to make sure we got the full deposit back. When we finally got the deposit return form, we were horrified to see charges of £255!! for cleaning our small house, even when we left it spotless. Other reviews show that this is standard practice at Purple Frog. Highlights included £15 to clean the hob and £20 to hoover the 2 sq m of carpet on the upstairs landing; daylight robbery. The statement was full of errors and Purple Frog never provided a receipt to show that the house was actually cleaned. We disputed all charges and (as always) gave Purple Frog ages to respond, but they LOST our deposit dispute in their system. When we tried to use Mydeposits, we realised we had never been sent a deposit protection certificate. Our deposit was never protected, Purple Frog never proved otherwise and this is ILLEGAL. They have already been investigated by UoNSU for their deposit return process, but clearly nothing has changed. Thankfully, after involving the SU and threatening to report them to The Property Ombudsman (for the third time) they agreed to repay the full deposit, two and a half months after we moved out.
To summarise, Purple Frog will only do something for you if you threaten to report them to The Property Ombudsman (though this is very difficult in practice), involve the fantastic people at SU Advice or threaten legal action. They are dishonest and despicable, and we wasted so many hours emailing them to exercise our basic rights as tenants.
SHOUTOUTS:
Our maintenance manager: Credit where it's due, they did help us solve a few maintenance issues, (mainly dangerous things like an out-of-date smoke alarm and a recalled tumble drier), but they were mostly unhelpful, dismissive and unprofessional.
Nottingham Branch manager: How they can preside over such a dysfunctional team of staff is beyond me. The blame game where information is lost in translation from one team member to another is just exhausting for tenants. In any other self-respecting business, this manager would be sacked for overseeing this level of customer service.NegativeResponsiveness, Quality, Professionalism
Peter · 25 August 2021
★★★★★ 1/5
GoogleAfter keeping the house in a perfect condition and not even sending us an inventory form, Purple Frog kept our deposit over a prolonged period of time and then made ridiculous and unfair deductions. Do you feel good about taking money away from students who are already poor?
Sam · 23 August 2021
Agent replied
Hi Sam,
I am sorry to hear that you are unhappy with the deposit deductions you have received.
Firstly, I would just like to clarify that Purple Frog Property and the Landlord do not make ANY profit on deposit deductions. All deductions are paid directly to our contractors for cleaning and maintenance.
We appreciate that you had kept the property in a good condition throughout your tenancy, however, upon your final inspection, it was noted that cleaning was required in several commonly missed areas, including the internal windows, dishwasher, washing machine, extractor fan and dryer. I can also see that the bathroom required a "Deep Clean" amongst other areas of cleaning required.
Everyone has different standards of cleaning, unfortunately, we have to be thorough with new tenants in mind. High standards are especially important during a global Pandemic!
We have pages of information on avoiding deposit deductions on our website and we send several emails leading up to the end of your tenancy with information on how to get your deposit back swiftly and we even provide an extensive checklist for cleaning, which details what we check for on our inspections to give you lots of time to ensure the house is in tip top shape when you depart to avoid additional cleaning.
We understand that deductions that you did not expect can be frustrating, however, we do not want to take money from deposits, it does not benefit us, it can often tar a good relationship with our tenants, gain us bad reviews such as this one and it takes a lot of time and effort to arrange contractors and deal with paperwork. It would be advantageous for us to not make any deductions, but unfortunately, this often cannot be avoided if extra cleaning is necessary.
Thank you for renting a property with Purple Frog Property. We wish your experience could have ended on a more positive note.
We wish you all the best with your studies!
Team Purple Frog.
★★★★★ 5/5
GooglePurple Frog have been managing my property for 12 years and Hayley Sheridan and her team have always been professional and extremely responsive to my wishes. Would recommend them for anyone interested to let their property.PositiveProfessionalism
Maria · 25 August 2020
★★★★★ 5/5
GoogleDespite the rather dodgy sounding name, purple frog were nothing less than professional over the phone and answered all my questions. Thanks Robbie for taking the time to go through everything with me, your patience was much appreciated.
Garrett · 16 September 2019
★★★★★ 5/5
GooglePurple Frog were very helpful in finding me and my friends the house that we wanted. We were guided by Charlotte who was very nice and very helpful with any questions we had and made sure we got the house we wanted. I’d definitely recommend using purple frog for finding a house in the future.
Jordy · 16 September 2018
Agent replied
Thanks for your feedback.
All the best
Patrick
★★★★★ 5/5
GoogleVery helpful staff all round, Gemma (letting manager) went out of her way to ensure we had viewings booked that suited our needs. The viewings themselves with Brad and Poppy were also excellent, swift and easy process, very happy!
James · 16 September 2018
★★★★★ 1/5
GoogleAbsolutely terrible. NEVER pick up the phone or answer emails. Terrible communication with tenants and if you do manage to get through to them they have no idea what they're talking about. They have been withholding my deposit for months now despite telling me I'd get it back. Each person I talk to tells me a different story and sending me in circles!! I'd give 0 stars if I could.
Bailey · 3 October 2022
★★★★★ 5/5
GoogleHouses were really nice and James provided a lot of information and made us feel comfortable.
Sophia · 1 April 2023
★★★★★ 5/5
GoogleJames was very helpful and gave all information well about the two houses viewed
top guy
Tom · 1 April 2023
★★★★★ 5/5
GoogleGreat customer service - Beckie Roe answered all my queries and helped ease the application process!
Katrice · 13 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
