Trusted Agent profile · Nottingham · Nottinghamshire
Verified
★★★★★
458 reviews across 1 platform
363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Nottingham, Nottinghamshire, at 363 Derby Road, is rated 3.7 out of 5 across 458 reviews on 1 platform, including 458 Google reviews rated 3.7.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleCouldn't recommend Purple Frog enough, especially if you are a student. Looking for houses can be really stressful as they disappear so quickly but Mani Purewal made the whole process so efficient and easy. She went out of her way to arrange a viewing for us and answered all our questions in one morning. We have a great house for third year now and we're so grateful.
5/5
GoogleI recently had a viewing with Mani, it was one of my most positive viewing experiences, the agent seemed genuinely interested in finding the property best fit for me, and was able to help me with any concerns or complications I had. Thank you for helping me find my next home!
Thanks for your review Camron! So glad we helped you find your next home!
5/5
GoogleHolliebea is so Easy to talk to always there when I call her for any problems To sort any work out Recommend a five star
5/5
GoogleThis is the 2nd year I have been using Purple Frog to find tenants for my properties. A special mention to Mani for the really selling the properties on the viewings which have led to more of our property portfolio being let. Great service!
5/5
GoogleA big thank you to Mani and Mia who have successfully let my properties. Mani has a great understanding of the local letting market and was able to present my properties effectively to gain maximum viewings. I am happy to recommend them.
1/5
GoogleIf you spot their property on the website, please run! I’ve had the worst experience with them, and I’m sure you’ll be here saying I don’t have any results for you as a tenant. Thank goodness I was just a miss!
Hi Moto, if I can help with anything, please drop me a message patrick@purplefrogproperty.com
5/5
GoogleThanks to Mia at Purple Frog, who helped me finding the right tenants. The whole process is so smooth. Thank you very much!
5/5
GoogleMani was exceptionally helpful throughout the viewing and reservation stages of securing a property, and made sure all our needs were met. Highly recommended!
1/5
GoogleStaff at this joke of a company should spend more time working than creating Google accounts to leave good reviews and massage their egos. Some of it is hilarious to read... Hayley Sheridan has clearly been very proud of herself recently, creating 4 accounts to leave 5 star reviews about how amazing she is... in 1 day! At least spread them out haha. Update March 2023: Having now interacted with Purple Frog for almost 2 years, I’m doing an updated review from my initial one star from 2021. There has been an overall lack of communication and competence, and subsequently we have had a multitude of issues. These include: 1. Being warned about late rent payment because they cancelled my repeat payment. 2. Being repeatedly warned to pay rent whilst not answering phone calls or emails to multiple branches and people over a two week period in order to pay. They have been consistently impossible to reach. 3. Trying to charge an enormous premium for gas and electricity bills outside of the contract without the agreement of the landlords. (They were very surprised when we told them the amount). 4. Leaving us without hot water or heating for three days in the coldest week of last year due to sending a general handyman with no gas training to misdiagnose the problem. We eventually sorted this ourselves by contacting the gas provider, who was here within 30 minutes on a Sunday and sorted the issue instantly. 5. After a suspected break in attempt, a window was badly damaged, and Purple Frog did absolutely nothing despite multiple reports of the issue. After a couple of months, we contacted the landlord directly and he sorted it swiftly. 6. We received the legally required 24 hours notice on about 5% of our visits over 2 years. The other 95% we received no notice at all… including this morning. The worst of these was when I was staying here alone in the holidays to be woken by a contractor inside the house. They didn’t tell me he was coming, gave him a set of keys and scared the life out of me. We realised quickly that Purple Frog are useless, and the landlords have had the good sense to replace them for next year. I would not recommend Purple Frog to my worst enemy. The staff are pleasant, and I would say it’s service with a smile… but they don’t provide a service. I would like to say that I’ll be happy to cease contact with Purple Frog when I move out in a few months time but, judging by the other reviews, I’ll still be sending emails to try and retrieve my deposit in 2063. Landlords and tenants - do yourselves a favour and take your business elsewhere.
Hi T, I'd like to help resolve any issues you are experiencing, I'd be grateful if you could email me, patrick@purplefrogproperty.com so I can look into them for you. With regards to utilities, we managed to secure far better energy rates than were available on the market for 22/23 tenancies; I understand the rates are still high, but we've done everything we can to minimize this for our tenants. Patrick
5/5
GoogleHolliebea was so helpful, came over within 15 minutes of me calling and helped identify and fix the issue
5/5
GoogleMani has been brilliant in negotiating for me and my friends with the landlord. She has been in constant communication with me in trying to get a suitable house and contract. Props to you purple frog
5/5
GoogleHolliebea is fantastic at her job and is a pleasure to work with. Purple frog are lucky to have her.
5/5
GoogleI would like to share my experience here about the viewing at St Mary’s court, Lace market. Viewing was conducted by Nathan, who is highly professional and responsible. I had very hassle free experience with him. He clearly answered my all the questions about that property. The property is very well maintained by the team, I loved that. I am looking forward to move here soon. Thank you so very much Nathan. Many thanks Sneha
5/5
GoogleMani has been a great help throughout the lettings process of the property! Thanks alot !
5/5
GoogleHolliebea is a pleasure to work with and always has a smile on her face 😊
5/5
GoogleSmooth and easy process from viewing to moving in. All thanks to Mia. Much appreciated.
5/5
GoogleHolliebea is always there when needed and always sorts any problems out when they occur.
1/5
GoogleStaff at this joke of a company should spend more time working than creating Google accounts to leave good reviews and massage their egos. Some of it is hilarious to read... Hayley Sheridan has clearly been very proud of herself recently, creating 4 accounts to leave 5 star reviews about how amazing she is... in 1 day! At least spread them out haha. Update March 2023: Having now interacted with Purple Frog for almost 2 years, I’m doing an updated review from my initial one star from 2021. There has been an overall lack of communication and competence, and subsequently we have had a multitude of issues. These include: 1. Being warned about late rent payment because they cancelled my repeat payment. 2. Being repeatedly warned to pay rent whilst not answering phone calls or emails to multiple branches and people over a two week period in order to pay. They have been consistently impossible to reach. 3. Trying to charge an enormous premium for gas and electricity bills outside of the contract without the agreement of the landlords. (They were very surprised when we told them the amount). 4. Leaving us without hot water or heating for three days in the coldest week of last year due to sending a general handyman with no gas training to misdiagnose the problem. We eventually sorted this ourselves by contacting the gas provider, who was here within 30 minutes on a Sunday and sorted the issue instantly. 5. After a suspected break in attempt, a window was badly damaged, and Purple Frog did absolutely nothing despite multiple reports of the issue. After a couple of months, we contacted the landlord directly and he sorted it swiftly. 6. We received the legally required 24 hours notice on about 5% of our visits over 2 years. The other 95% we received no notice at all… including this morning. The worst of these was when I was staying here alone in the holidays to be woken by a contractor inside the house. They didn’t tell me he was coming, gave him a set of keys and scared the life out of me. We realised quickly that Purple Frog are useless, and the landlords have had the good sense to replace them for next year. I would not recommend Purple Frog to my worst enemy. The staff are pleasant, and I would say it’s service with a smile… but they don’t provide a service. I would like to say that I’ll be happy to cease contact with Purple Frog when I move out in a few months time but, judging by the other reviews, I’ll still be sending emails to try and retrieve my deposit in 2063. Landlords and tenants - do yourselves a favour and take your business elsewhere.
Hi T, I'd like to help resolve any issues you are experiencing, I'd be grateful if you could email me, patrick@purplefrogproperty.com so I can look into them for you. With regards to utilities, we managed to secure far better energy rates than were available on the market for 22/23 tenancies; I understand the rates are still high, but we've done everything we can to minimize this for our tenants. Patrick
5/5
GoogleMani was very helpful today. She showed me around the houses with expert knowledge and pulled strings to help us out. Amazing service 10/10
5/5
GoogleHollie was great, very professional and friendly.
5/5
GoogleMani was so helpful throughout the viewing process, and we secured a wonderful house very seamlessly because of her help! She was very passionate about the property, and it was a delight to chat to her, thank you!
1/5
GoogleStudents and Parents of Nottingham Students, Avoid this Company At All Costs. This organisation advertises as being established by two University students who wish to ‘change student accommodation for the better and provide the service that tenants and landlords deserve’ This could not be further from the truth. What may have started with good intentions appears to now have become a cynical, greedy, shameless business who are exploiting students in the towns and cities in which they operate. My daughter has been a student at Nottingham Trent for the past 4 years, her final year, unfortunately, renting a property through Purple Frog. The property which has been let out is quite frankly, not fit for human habitation due to issues of severe damp, extreme mould growing on internal walls and water ingress through ceilings each time it rained. Along side these serious structural problems, we experienced large amounts of rubbish left in the property at the beginning of the tenancy, beds not fit for purpose throughout the entire tenancy along with many other problems experienced throughout the year. Whilst I believe all tenants and parents/guarantors of the tenants were polite, patient and understanding whilst trying to get all these issues resolved throughout the tenancy it quickly became apparent the Purple Frog operated in such a way to avoid addressing the issues in a satisfactory and timely manner. Whilst initially engaging with parents/guarantors with regards to the ongoing issues of damp, mould and leaking ceilings within the property, Purple Frog subsequently advised of a policy of refusing to liaise with parents/guarantors. As guarantor for my daughters tenancy, I would have expected communication between myself and Purple Frog to be open, welcome and honest. This was not the case and communication was avoided at all costs by Purple Frog, including along with, many other employees, the MD, Patrick Garratt. In desperation at the situation that my daughter was living in I did find it necessary to make contact with the local MP of Nottingham East to reach out for help and to make her aware of this company that are operating in her constituency. To add final insult to injury, despite the shocking experience we have endured throughout this tenancy, we have now had deposits retained along with further charges applied at the end of tenancy which include, along with others, charges for broken beds and rubbish left in the property, none of which are genuine. In my opinion, this company is operating to extract as much money as they can from students by letting out properties which are not fit for human habitation, by failing to pay for and address serious issues which are a risk to health and finally, fabricating charges to retain deposits at the end of tenancies. We are now challenging the deposit retainment through the Deposit Protection Scheme. Avoid this company at all costs.
1/5
GoogleMy experience with purple frog has not been great after living in one of their properties for one year. When we moved into the place the house was unclean and in disrepair. There were rats living in the walls and kitchen, which were then taken care of by pest control a few months after moving in, leaving the smell of dead rat in the house for a while. The washing machine was broken and after quite a few weeks of not having one we finally got it repaired, and then pressed with charges if it were to break again. The dryer did not work, and yet again took a few weeks to replace. There were 3 hoovers in the property all of which didn’t work properly, until I repaired one. Mould was present in many of the rooms, and this wouldn’t be looked at until way into the tenancy. Trash was left in the front and back gardens from previous tenants that we cleaned up. The upstairs shower did not work well, and the lights did not work, leaving a house of 8 people to use one shower between them for a whole year. And all of this after we moved into the house a whole month after the listed starting date due to maintenance supposedly being done on the house. After all this we’ve been charged for cleaning on our deposits (after leaving the house in a much better condition than we got it) which we won’t dispute as we just want our remaining deposits back as they’ve already gone past their promised 28 days deposit return by 10 days.
5/5
GoogleI had the absolute pleasure of working with Beckie Roe, and she was nothing short of amazing! I was feeling incredibly distressed about sorting out my contract, but Beckie went above and beyond to help me through it. She was incredibly patient, even after I called her about 5 times (haha), and each time she answered all my questions with care and clarity. When things got difficult, she didn’t hesitate to go out of her way to find every possible solution, and thanks to her, my contract is now fully sorted. Without Beckie, I would still be stressed and struggling. I can’t recommend her enough! Thank you, Beckie!
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