5/5
GoogleLiddie was very nice, did the work needed and provided explainations when needed
Trusted Agent profile · Nottingham · Nottinghamshire
Verified
Purple Frog Property Nottingham reviews
★★★★★
458 reviews across 1 platform
363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Nottingham, Nottinghamshire, at 363 Derby Road, is rated 3.7 out of 5 across 458 reviews on 1 platform, including 458 Google reviews rated 3.7.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Google1/5
GoogleAn absolutely awful experience! They are incredibly patronising, not to mention slow and careless in their email responses. They are unprofessional, take too long to get deposits and are extremely unorganised.
Agent replied
Hi Jordan Sorry to hear that you're unhappy with our deposits returns process. Sorry that you find us patronising. We try to be straight forward but friendly. It's unfortunate to hear that we've come across in a way we didn't intend. We aim to return deposits within 28 days of the end of your tenancy. Your contract says that you also need to do somethings to ensure we can return your deposit within that time. One of these is to send proof that shows you have paid all of your utility bills for the tenancy. I realise that this is annoying. We do it for a good reason, though. Sometimes in the past, tenants have left without paying their bills. The next residents that moved the house had to deal with bailiffs coming to the property to demand money that was owed by people who were long gone. Not a pleasant experience. You received a reminder email on 29/06/2018, which detailed how to return your utility information to us and that not doing this would slow down your deposit return. I can see that some bills proofs were sent to us on Thursday 26/07/2018. Unfortunately, these were not sufficient to show that the bills had been cleared, so we asked for them to be resent with additional information. Once we have received your bill proof we aim to get your deposit statement to you with five working days, so you are not waiting round any longer than you need to. The majority of our tenancies ended on the same day as yours. To manage expectations of how long it might take us to reply to an email, we send an automatic response that says we could take five working days to respond. You're right, that is a while to wait. But, we are upfront about this and don't make any claims to having a faster response time. To try and keep our tenants informed of the process, we have published a blog about deposits: https://www.purplefrogproperty.com/blog/make-deposits-fair/. If you have any comments about how we can make the process easier for students, or where you feel we have got it wrong, please let me know. Finding out about people's experiences using our services is how we improve. Please drop me a line at james.mason@purplefrogproperty.com. I look forward to hearing from you. Kind regards James Mason
5/5
GoogleReally good company. Tara was really helpful and honest about our property search. Would definitely recommend!
5/5
GoogleLocked my keys in my room, Dan was super helpful.
5/5
GoogleWas very nice to speak with Luke Hill today at Purple Frog about booking some viewings for some houses that me and some friends were interested in. Luke seemed generally keen to help me out as much as possible and I received prompt emails regarding my booked viewings, with all the information needed. A very organised, professional and helpful agency!
1/5
GoogleDO NOT RENT FROM PURPLE FROG. Black mould in the bedroom. Managers don't answer the phone or emails. They say one thing one day then the opposite the next. nothing gets done. GO ELSEWHERE.
5/5
GoogleReally easy to arrange a viewing and Luke was really helpful.
5/5
GoogleTara was cery helpful in looking and was very informative throughout the viewings
5/5
GoogleAbby was really helpful and was able to answer all our questions! Thanks
4/5
GoogleOnce we had found our property, we called up and everything was dealt with quickly and efficiently. Cameron did our viewings for our house and kept everything detailed but short and simple, and answered most of our questions, but the questions he couldn’t answer he sent us to someone who could which was great. Would highly recommend purple frog.
5/5
GoogleMs. Beckie was helpful even though i couldn't find a room.
5/5
GoogleLea has been great with assisting us with signing our contracts
1/5
Googledisgusting terrible estate agent, do not trust, shocking customer service, stay well clear,
Agent replied · 30 July 2023
Hi Jane, sorry if you've been frustrated, please feel free to contact me on patrick@purplefrogproperty.com and I'll see what I can do to help.
5/5
GoogleTara showed us round a property in Dunkirk, gave us plenty of time to look around and decide and talked us through everything important. Very helpful and friendly
Agent replied
Thank you for your review. All the best Patrick
5/5
GoogleLeah was very helpful and made the whole process easy!
5/5
GoogleLea has been helpful accommodating us with our queries .
5/5
GoogleTilly was extremely helpful and professional, couldn’t fault in any way!
5/5
GoogleTilly was great at showing us round, loved the houses :)
5/5
GoogleBeckie is so kind help me check my room.
5/5
GoogleBeckie Roe has been brilliant.
2/5
GoogleIn my experience the administration at purple frog is lacking with key tasks not being done in a timely fashion. "Property management" not satisfactory at all.
Agent replied
Hi William Sorry to hear you've not had a good experience with Purple Frog. I can't see you listed as a recent/current tenant. Please could you email me at james.mason@purplefrogproperty.com so I can find out what the issue you're experiencing is? I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
5/5
GoogleTilly was a great house guide! Enthusiastic and very informative.
5/5
GooglePurple Frog were really helpful. Thank you Tara. Would recommend!
1/5
GooglePurple Frog Nottingham Branch are terrible with any form of communication, constantly ignore emails or don't send any at all, no matter the situation.
Agent replied
Dear Oliwia Sorry to her that you're having problems getting hold of the team at the branch. Please could you forward me the emails that haven't been answered, so I can find out why there's been this breakdown in communication? My email address is james.mason@purplefrogproperty.com. Many thanks James Mason
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