Trusted Agent profile · Nottingham
★★★★★
325 reviews across 2 platforms
34 Shakespeare Street, Nottingham, NG1 4FQ
Oak Student Letts's office in Nottingham, at 34 Shakespeare Street, is rated 1.9 out of 5 across 325 reviews on two platforms, including 278 Google reviews rated 2.0.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
GoogleOak Student Letts will try and steal as much of your deposit as possible for no reason. Communication is almost impossible and if you try and dispute anything you'll be told to send an email which will then be ignored. Also been charged £66 for "tampering with a fire alarm" when it was not touched. Avoid at all costs.
1/5
GoogleIf I could leave 0 stars i would, don’t answer calls when you have issues with the property and even when they do it takes about a month to put right. Avoid them at all costs if you actually want to live somewhere where they value the tenant and are genuinely helpful...NegativeResponsiveness, Quality, Professionalism, Value
4/5
YellHighly recommended
Having read such bad reviews I was very sceptical about this company however one lady in particularly (Clair) has been nothing but kind, helpful, understanding and very responsive to any problems. She is a credit to her company and because of her I wouldn't hesitate to recommend Oak Student Letts
1/5
GoogleDreadful. Had an issue with the student house and rang the continuously no answer, went into the shop & they were sat at their desks letting the phones ring out. It took 3 months and a lot of emails for our deposit to be returned after we all moved out of the property. Lack of communication & poor management
5/5
GoogleWe have let our house through Oak for a number of years now and have always received very good customer service. Whenever tenants have reported a problem, Oak have informed us immediately and the problem fixed in a very timely manner. I would recommend to any landlords looking for an agency to manage their property for them.
5/5
GoogleBeen with oaks for 2 years now just booking my 3rd house. They're a great agency, repair work gets done fairly quickly and they've been flexible with my requirements. Only 2 bad things to say really: they're rubbish at replying to email so you're always best phoning; and occasionally they'll text about viewings and checks that never happen. Would recommend!
5/5
GoogleBeen with oaks for 2 years now just booking my 3rd house. They're a great agency, repair work gets done fairly quickly and they've been flexible with my requirements. Only 2 bad things to say really: they're rubbish at replying to email so you're always best phoning; and occasionally they'll text about viewings and checks that never happen. Would recommend!
1/5
YellDo not use
Been renting with this company since September and after repeatedly logging issues with soil pipes above the back door leaking sewerage water, there has still not been any attempts to fix the problem. This is disgusting as the water comes from toilets and showers.Other issues have also been ignored and the company is often unavailable during opening hours.
1/5
GoogleJust dont. The landlord stole my stuff and the agency does not give a damn
1/5
GoogleFour people rented my place, and each person paid a deposit of 250, totaling 1,000. This house took 466 rubbish to help decorate the house, and each person got 133.5. I finally understand why this house has such a low score. Even though he was the king among Lao Qu, Qu Yuan had to be buried aside.
1/5
YellDo not use!
A scam of an agency, trying to rip off students for issues that either don't exist, or existed before they moved in. Hopeless/non-existent customer service. They are just hoping we will go away - we won't until we have our deposits back. Have now involved solicitors to recover money still owed for year 17/18.
4/5
GoogleWe have a property with them for our third year of university and they've been great so far. They are very responsive over email and whenever we have had an issue we have asked for it to be fixed and they've got it sorted relatively quickly.
1/5
GoogleCustomer service is incredibly poor, misinformation and false advertising to boot. This company makes it very hard for students whilst trying to exploit them at every chance they get.
4/5
GoogleI've had dealings with numerous letting agencies in Nottingham and I can say that Oak have easily been the most professional and responsive. On both the office side and the maintenance side I've never had cause for complaint - quite the opposite, I've always had a good experience and friendly service. I would recommend Oak.
1/5
YellAwful agency
Awful agency. Extremely rude and patronising over the phone to students. Don’t fix any problems reported unless you ring every single day. Also only interested in their own profit and will try and charge you for anything they can. Would strongly recommend NOT to choose oak lets
4/5
YellOak Student Letts
I have used Oak Student Letts for 2 years and can honestly say I've never had a problem with them. At times Landlords have caused disruption but when contacting Oaks, the problems were sorted and they were very helpful. Properties are close to Trent and furnished to a high standard. Would recommend to Trent students.
1/5
GoogleUtter trash. They will take forever to sort out even the most minor of issues, then try to steal your deposit of non-existent damage. It's October now, and I still haven't managed to get my deposit back. May their offices be filled with ants and their lives with sadness and failure
1/5
GoogleMoney grabbing and take no care over their properties - house virtually falling apart all year, don't return the deposit and after a month of trying to dispute it they are unresponsive to emails. uselessNegativeResponsiveness, Professionalism
1/5
GoogleThey don’t respond when there’s a fault, and when they do it takes a month to resolve. Office isn’t open during “open hours” bleed students dry when it comes too getting your deposit back. Greedy and unprofessional avoid at all costs!NegativeResponsiveness, Quality, Professionalism
1/5
GoogleSTAY AWAY. Every problem that we have reported has taken a minimum of 5 trips to their office to be sorted. We currently have had no hot water for 6 days and they have done NOTHING about it. They are awful, better living in a cardboard box. Worst letting agents I've ever come across
1/5
GoogleDo not use this letting agency. The worst customer service and attitude towards clients. DO NOT USE you will regret it !!!!
1/5
Yell0/5 stars
Absolutely terrible customer service. Took months and months to get any real response from them about our deposit despite a ridiculous amount of calls and emails. Also expect huge deductions from your deposit regardless of how clean the property is at the end of your tenancy. I would never recommend.
1/5
GoogleAn absolute disgrace of a letting agency. Taking advantage of students and somehow getting away with it. I wouldn't recommend this agency to anyone. It took them 3 months for them to replace a broken blind in my bedroomd and 2 months to fix our wifi during exam period. Con artists
5/5
GoogleI don't really know why Oak get such a bad rep... they've been amazing to us and we've even decided to stay in our place another year. Always quick to fix problems, always kind on the phone and in person and have always been understanding in terms of finances and contracts!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oak Student Letts's Nottingham office has 325 reviews across two platforms: 278 on Google, 47 on Yell.
Oak Student Letts Nottingham is rated 1.9 out of 5 across all 325 reviews, and 2.0 out of 5 on Google from 278 reviews.
Oak Student Letts Nottingham, 34 Shakespeare Street, Nottingham, NG1 4FQ.
