Trusted Agent profile · Nottingham
★★★★★
325 reviews across 2 platforms
34 Shakespeare Street, Nottingham, NG1 4FQ
Oak Student Letts's office in Nottingham, at 34 Shakespeare Street, is rated 1.9 out of 5 across 325 reviews on two platforms, including 278 Google reviews rated 2.0.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
GoogleScam their customers with unfounded charges at the end of lease. I can't stress enough how shady this agency is. Atrocious customer service, and failed consistently to reply in a timely fashion. Mouldy house on arrival, and never bothered to fix the smart meter that they promised in the entire year.
5/5
GoogleOak Letts were brilliant landlords, would send someone out quickly once something needed repairing, gave us our full deposit back which is rare for student accommodation landlords, would recommend these guys!
5/5
GoogleAlways fix problems quickly
1/5
GoogleAWFUL experience - left the flat in way better condition than when I moved in over 6 months ago and no sign of a deposit - they gave us an ILLEGAL dangerous boiler, bulbs exploded constantly and the staff are absolutely useless, had so much trouble with the council on their account for doing nothing. The flat/house might be incredible but it's not worth the hassle I'm still going through 6 months after leaving..
1/5
YellDo not rent with this company!!!
The WORST letting agency I've ever had the displeasure of using. Flats are nice but very overpriced, especially considering Oak Student Letts are awful at replying to emails and doing repairs when needed. I had a cold shower for an entire month because it took them so long to respond and send someone out. Absolutely awful company and I DO NOT recommend to anyone who wants a pleasent renting experience.
1/5
GoogleWorst letting agency ever! The estate agent has many faults but nothing trumps their inability to ever pick up the maintenance phone, this coupled with the incredibly slow response time to basically ever situation makes it a nightmare to solve any problem. i.e a broken boiler It baffles me how a company can be so incompetent at their job and still survive in today's economy. They obviously target first years, please stay way!
1/5
Googleabsolutely rubbish - service was awful, didn’t show up to viewing, rude service no etiquette whatsoever, do not recommended ever
1/5
GoogleThe absolute WORST agents I have ever had to deal with. Our flat had no heating, mould everywhere, everything was constantly breaking and I got £50 of my £250 deposit back on false allegations. The entire shower fell OFF the wall towards me one night and i narrowly avoided concussion. As soon as you move in they will stop replying to your emails or agreeing to fix anything.
1/5
GoogleGood luck with any maintenance requests. Once you’re in you won’t hear from them again unless your rent was £0.19 short
1/5
YellPLEASE -Do not rent through Oak Student
Please do yourself a massive favour and look elsewhere.We rent a 7 bedroomed property and have had endless maintenance issues which are just ignored.Broken windows, leaking pipes, no working tv aerial, damp and now our washing machine has been broke for over a week. They just do not respond to maintenance issues but are quick enough to grab your rent!Just not worth the money they charge. Rip-off merchants.AVOID AVOID AVOID
1/5
GoogleWe are a private locksmiths in nottingham Oak Student Letts have never used us BUT their students/tenants contantly ring us to solve there own locking issues because the letting agents will not Our advice AVOID AT ALL COSTS We are team students on this because the companys soo poor we feel really sorry for the students, hence the review! 🤷♂️NegativeProfessionalism
1/5
GoogleThe worst business I’ve ever had to communicate with. Awful staff who don’t care about their jobs or costumers and don’t respond until it’s too late. It seems their whole purpose is to exploit students for as much money as they can get
1/5
GoogleCommunication is very poor. The room has no keys, the lock seem falling apart, the build does not work and I have tried to contact them many times but no reply. It is early stages but so far I am not confident to reccommend this agency for your letting needs but there is always hope if they start to act a bit professionally.
5/5
GoogleGreat customer service.
1/5
GoogleWould give them 0. Absolutely horrific experience. I'd rather have squatted inside The Grove.
5/5
GoogleBeen nothing but good
1/5
YellWould give 0 stars if possible.
Unprofessional and unhelpful, rude staff on multiple occasions.Needlessly expensive due to multiple hidden charges and unessisary upfront costs.Heavily charge in regards to deposit refunds, despite following the correct procedure numerous occasions and even charges for damage caused by previous tenants which was promised to be repaired shortly after moving in.Avoid at all costs, worst student letting agency I've had the displeasure of interacting with.
1/5
GoogleIf i could give 0 stars.. i would. STUDENTS DO NOT GO THERE. We had squaters moved into our house due to the fact they moved another girl in with no permission, as someone dropped out. Not only have they taken our deposit they are asking for an extra 1300 between us. They can swivel on it. Please just dont go there although theres back.
1/5
GoogleTook them two hours to arrange for someone to turn off the fire alarm going off between 1am-3am. This happens in their buildings constantly.
1/5
YellDon't use, they don't give deposits back
If I could give this company a sub zero I would! They completely ripped off my daughter bty offering her 80p back on a deposit of £250! When she put in a complaint they offered her £38! I wouldn't touch this place with a barge pole.
1/5
GoogleDisgusting service from this letting agents ignored complaints, lied to owner of the property to cover their mistakes in rectifying hot water issues .. parents escalated to ombudsman as even when you go through their complaints policy you are ignored. Don’t rent with them nothing but problems.NegativeResponsiveness, Professionalism
1/5
GoogleFound the staff to be very rude a few years back when I was at university in Notts. Also one of the female staff asked for a students number which I thought was unprofessional in my opinion.
1/5
GoogleOak are a joke (pardon the pun). Friendly service over the phone however somehow never seem to get round to fixing problems, yet seem to charge over £500 when leaving your property. Make sure to take pictures of every mark when moving in otherwise the charge is £40 for a lick of paint.
1/5
GoogleYeah just don’t… unless you like having rats for about 4 months, leaks, power failures, playing Russian roulette with the door handle until it falls off and constant emailing to get anything sorted. Absolute shambles mate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oak Student Letts's Nottingham office has 325 reviews across two platforms: 278 on Google, 47 on Yell.
Oak Student Letts Nottingham is rated 1.9 out of 5 across all 325 reviews, and 2.0 out of 5 on Google from 278 reviews.
Oak Student Letts Nottingham, 34 Shakespeare Street, Nottingham, NG1 4FQ.
