Martin & Co Nottingham City reviews

★★★★★ 5/5

Google

Letting agents can be often frustrating to deal with however Martin & Co been so easy from the very start. Helped a lot on initial paper work. Recently mentioned that my mattress is very worn, within couple of weeks Molly arranged me a new mattress, few days before mattress being delivered I emailed that my bed frame has broke a little too, came back to my flat just to see brand new mattress with mew frame all replaced. Very surprising service in comparison to my previous experiences with different letting agents. Thank you guys!

Viktorija · 6 March 2020

★★★★★ 5/5

Google

I'm currently a tenant with martin & co and im happy to say i have been with them for the past 4 years. they are easy to contact and always return my phone calls when i leave a message. I must say i have had a few issues with the maintenance side of things and thankfully with the help of Molly Ridler she has kept me upto date with the progress of my reports and kept it moving forward untill the job was completed, which im very greatful for. so all in all i rate them 🌟🌟🌟🌟🌟.

Stacy · 6 March 2020

★★★★★ 5/5

Google

Courtney helped me find a flat and was very reassuring unlike other state agents in Nottingham who messed me about and kept me waiting for weeks then refunded my money ! Thank you Courtney

Hala · 11 March 2019

★★★★★ 5/5

Google

Dealt With Courtney Marsden, had an issue with hot water tank, sorted very efficiently and totally professional.

Bridal · 30 October 2022

★★★★★ 5/5

Google

I have rented a property with Martin and Co Nottingham for over one year and they are the best letting agent I have ever dealt with. I had an issue with electricity supplier after I moved out from my flat. I got in touch with Molly and she took all the details from me and liaised with the electricity supplier to sort it out very quickly. Extremely thankful for the quality of the service and work received from Molly

MONTEL · 30 April 2020

★★★★★ 1/5

Trustpilot

Martins & Co in Nottingham

Used Martins & Co in Nottingham ,they could not have been more helpful helping me in moving into my apartment ,but as soon as I had a problem they could not be bothered, and when I left after 6 years in the apartment they charged me for a Tesco receipt that was in a kitchen draw and a mark on the wall that the headboard left and a mark on the wall that the sofa left otherwise when I left the apartment was cleaner than When I moved into it ..I ended up going to small claims court and won my full deposit back, would never use them again

Cameron · 29 November 2018

★★★★★ 5/5

Google

I HIGHLY RECOMMEND THIS AGENCY. Very pro, very helpful, no issues, no hassle, no hidden fees and NO SURPRISES AT ALL. The whole process was so smooth and I felt in very good hands the whole time. Me and my family recently rented a house via Martin & Co and we started the whole process from another country so my first contact was via phone and then later via phone and email. We had a friend to go and look at the property for us and after we got thumbs up from our friend we secured the property the same day. All communication with the staff at Martin & Co was very professional and they helped us with everything we needed to do in regards of renting a property in the UK when you are coming from another country.

Einar · 5 July 2018

★★★★★ 1/5

Google

You are the worst of the worst when it comes to competency of your job. You exploit people for your gain. You should look seriously into improvement inside ur house.

Mo · 7 November 2024

★★★★★ 1/5

Google

Not so much April Fools as year round fools at Martin & Co. Went to collect my keys today, 10 days after my tenants left and they have no idea where they are! The manager is uncontactable and the staff are left to flounder. I've no idea why I used these guys to manage my property, a whole load of money for nothing. Thank god I had nice tenants, but it's a shame that they also had to suffer at the hands of these jokers. Martin & Co cannot do any of the basics associated with house letting. Avoid at all costs, be you landlord or tenant!!

Nathan · 1 April 2018

★★★★★ 1/5

Google

ABSOLUTELY AWFUL! do not go to this letting agency if you can help it! I moved into my student accommodation with no key, took them 7 days to get me another one and I was charged £25. Very poor communication, various issues with the property. They ignore our calls and emails, I have had two of their employees hang up on me and talk to me in a very disrespectful manor. We have also caught them out many times lying, they do not communicate between them or us as a house and the landlord. States in our contract we should have a TV license and they still haven't got us one yet. Overpriced fees for their "help" which is non existent. They also say one thing then do another. We want other students to not have to go through what we have in the mere 2 months we have been living here. Best to go with uni accommodation or somewhere similar. Thanks, Ruth

Ruth · 11 March 2018

★★★★★ 1/5

Google

Wouldn't even give them 1 star if I could! Absolutely horrific company. Horrible, rude and unprofessional staff who are scam artists and money grabbers. If you want to stay sane, AVOID AVOID AVOID!! Not sure HOW they are still running. PLEASE LISTEN THEY ARE A VILE VILE COMPANY!

Amelia · 11 March 2018

★★★★★ 1/5

Google

I'm not one to complain but in this case I have to. Awful company, refused to let me into the apartment for a month after the proposed move in date because they were 'cleaning' and doing 'maintenance checks', leaving me homeless, when I did move in the place was filthy. They also tried to take all of my deposit when I left the house in a better condition than when I moved in. Halfway through my tenancy they tried to increase rent by a silly amount. Please don't use this company, and if you do for some reason, make sure you take photos and videos of the place when you move in and out to prevent them taking the whole of your deposit. After a looonnnng battle I was able to get my deposit back but only because I had all the evidence and I threatened them with legal action. This is not an isolated incident, these problems have also happened to many of my friends. You are not exempt from this treatment even if you are the 'perfect tenant' and cause no issues/always pay on time. I feel that the fact that I was a student contributed to the fact that they felt they could treat me like this so be careful.

Amy · 11 March 2018

★★★★★ 1/5

Google

The company were useless! I had to constantly ring up the company to try and make them inform tv lisencing that we had a liscence as we were getting threatening letters daily and to fix our washing machine that wasn't fixed for about a month! So much hassle on our end which is not needed in our busy final year of study! I was very disappointed how things were handled and we got extremely frustrated with the company, staff members were also pretty rude, yes we are students but we are still your customers and we expect to be treated with respect!

Zoe · 11 March 2018

★★★★★ 1/5

Google

This company does nothing for its tenants ! I rented a property and had problems from day 1 - took them 2-3 weeks to get a response from the landlord ( they don't care who owns the properties ) without a boiler for 3 weeks in January and they didn't even care ! Moved into the apartment and was told that a couple of things needed fixing I.e lock on the door and broken bath panel - 3 years later and continuous emails they still weren't fixed , the bed mattress was covered in blood ( this had to be thrown away and replaced ) then the owner of the flat downstairs came knocking about a leak on his ceiling due to a leak under the bath , I called a plumber as this was 7.30 at night and it needed sorting only to be later told that because I didn't call the landlord ( who by the way your not allowed to contact ) I would not get the fee refunded. When it comes to getting your deposit back - forget it ! They try every scam possible to take it claiming that a bath panel costs 85 pounds to cleaning costs being 200 pounds for a 2 bedroom flat - Martin and co then take money because of a discrepancy with deposit. Currently taking the landlord and Martin and co to a small claims court ( when I rang to complain about the deposit they didn't even care ) you have been warned. All my issues with this company will now be dealt with through the courts - absolute criminals

Scott · 11 March 2018

★★★★★ 1/5

Google

Totally agree with Alicia's review. I am currently in a similar situation not only that I can't get my deposit back the landlord also just made a claim of more than £1800. The apartment wasn't perfect when I moved in and after nearly 1.5 years some wear and tear is inevitable. Now it seems that the landlord has asked for all the money she needs to refurbish the place and replace the furniture from us so that she can make it look new to the future viewers.We haven't caused even any accidental damage to the place apart from the wear and tear. For example, she wants to replace the whole carpet even though we haven't even spilt a single drop of coffee on it. I don't know what role Martin and Co plays in this part but I can say for sure is that they haven't been particularly helpful in anyway throughout my stay apart from asking for administration fee for every single redundant and unhelpful work they have done. Not to mention I had to live without hot water for the first few days and wasted a significant amount of water for testing based on the advice I was given and no one could tell me how to fix it including the landlord. Figured it out myself eventually. Avoid this company at least the one in Nottingham if possible. If you do rent a place through them be prepared to pay all the unexpected and unreasonable hidden fees having already paid enough for the application before you move in. I would have given 'no star' if it was an option

Chaoxui · 7 March 2018

★★★★★ 1/5

Google

Not so much April Fools as year round fools at Martin & Co. Went to collect my keys today, 10 days after my tenants left and they have no idea where they are! The manager is uncontactable and the staff are left to flounder. I've no idea why I used these guys to manage my property, a whole load of money for nothing. Thank god I had nice tenants, but it's a shame that they also had to suffer at the hands of these jokers. Martin & Co cannot do any of the basics associated with house letting. Avoid at all costs, be you landlord or tenant!!

Nathan · 7 March 2018

★★★★★ 1/5

Google

The company were useless! I had to constantly ring up the company to try and make them inform tv lisencing that we had a liscence as we were getting threatening letters daily and to fix our washing machine that wasn't fixed for about a month! So much hassle on our end which is not needed in our busy final year of study! I was very disappointed how things were handled and we got extremely frustrated with the company, staff members were also pretty rude, yes we are students but we are still your customers and we expect to be treated with respect!

Naomi · 13 November 2017

★★★★★ 1/5

Facebook

Worst management and customer support ever! I've had to take some time off my work, waste my petrol and money on car park (to apparently sign the contract off) and I was literally told they hadn't prepared the contract yet after saying the opposite by phone. The EXCUSE was that they hadn't sent any confirmation email and that they couldn't sorted it out bc apparently "it takes a long time". Been waiting 2 months for this! Should I present an invoice with all the expenses (petrol, car park, hours off from work)???......

Van · 11 October 2017

★★★★★ 1/5

Google

Estate agent never bothered to turn up to the viewing or notify us that the flat had already gone. After waiting for at least 15 minutes we called the estate agent only to find out that the flat had already been let out! Another person who was supposed to have a viewing before us had been waiting for 45 minutes in the cold January rain. A complete waste of time, I have better things to do than stand around in the cold and the rain. A normal person with any manners would've given us a call or at least written us an email. Now that I've seen the other reviews I am relieved we didn't deal with this company any further.

Vappu · 5 July 2017

★★★★★ 1/5

Google

Not so much April Fools as year round fools at Martin & Co. Went to collect my keys today, 10 days after my tenants left and they have no idea where they are! The manager is uncontactable and the staff are left to flounder. I've no idea why I used these guys to manage my property, a whole load of money for nothing. Thank god I had nice tenants, but it's a shame that they also had to suffer at the hands of these jokers. Martin & Co cannot do any of the basics associated with house letting. Avoid at all costs, be you landlord or tenant!!

Red · 5 July 2017

★★★★★ 1/5

Google

Not so much April Fools as year round fools at Martin & Co. Went to collect my keys today, 10 days after my tenants left and they have no idea where they are! The manager is uncontactable and the staff are left to flounder. I've no idea why I used these guys to manage my property, a whole load of money for nothing. Thank god I had nice tenants, but it's a shame that they also had to suffer at the hands of these jokers. Martin & Co cannot do any of the basics associated with house letting. Avoid at all costs, be you landlord or tenant!!

Quaglio · 4 June 2017

★★★★★ 1/5

Google

The only reason that I have given this "agency" one star is because I can't give it -100. Do not fall into their trap. The staff appear helpful, until you sign a contract with the devil. Then you see their true colours. Nothing was ever done, the staff are rude, they come into your home without permission. I am so happy that I don't have to deal with these people any more. I have never dealt with a company that is so unprofessional and disappointing. It's not a surprise that every review here has something bad to say. Honestly, take my word for it, use another agency, otherwise you will be the next victim writing a bad review. Completely shocked by this agency, shame on you Martin and Co.

Candice · 5 July 2016

★★★★★ 1/5

Google

Honestly, why this agency come up to the market and play badly to citizens. I emailed them to ask deposit amount, they didn't reply, I called them, they say we will email u the amount, after a week later, I just gave up and went straight to their face, and they said he's not there, can we give you a call.. Come on, I just wanna figure out the money and pay, is that thing so hard to be carry on! U just waste ppls time and money! I really wanna give u zero star but I can't.

Shen · 11 March 2016

★★★★★ 1/5

Google

Dreadful. Their sales staff seemed alright/polite etc but as soon as you've signed a contract as a tenant it's downhill from there. We have not had a single problem fixed efficiently, follow up phone calls by us are always required 3-4 weeks after reporting an issue, to find that the right information wasn't passed on, so nothing was done. There has not been an exception to this messing around, it's the norm. Avoid like the plague if you're a tenant, take a chance with one of Nottingham's other estate agents who may be less awful.

Stuart · 7 March 2016