Martin & Co Nottingham City reviews

★★★★★ 5/5

Google

We have dealt with Clare Sankey over the last few years when letting our flat. Clare has always been absolutely brilliant , friendly, approachable and will always help with any concerns. We are so grateful to Clare for all her help, excellent advice and support. Clare is always quick to respond to any emails and very efficient when sorting things out. Thanks so much Clare

Lisa · 23 May 2026

★★★★★ 5/5

Google

Myself and my housemates have had a positive experience with Martin & Co. They offered us flexibility in viewing the property and with key collection. We would like to thank Kristina in particular, as she helped to address our queries and solve our issues during the application & referencing process.

Louis · 9 June 2026

★★★★★ 1/5

Google

UPDATE: As you can see from the owner's response below, they chose to deny the actual incident and push a cosmetic PR template instead of taking accountability or investigating. Dismissing a customer's genuine complaint as a 'misunderstanding' only proves their lack of professionalism and refusal to acknowledge mistakes. Extremely unprofessional and disrespectful customer service. I gave them the benefit of the doubt despite their bad reviews, but they proved every single negative review right. After inquiring about a property and discussing completely legitimate options like using professional guarantor companies, the staff member abruptly cut me off and literally said 'double check and call us back, bye bye' before hanging up in my face. This is not the first time experiencing this dismissive attitude from them. If you are an international student looking for a stress-free process, avoid this agency. They have zero respect for their clients and clearly lack basic communication skills.

بوفلاته · 22 July 2026

★★★★★ 5/5

Google

Kristina Ignatovica from Martin & Co was very helpful in securing our rental property. She was professional, responsive, and guided us clearly through the entire process. Everything was handled smoothly and efficiently, which made the experience stress-free for us. Thank you, Kristina, for your support and assistance.

Shreeshanth · 20 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with Martin & Co Nottingham City Lettings & Estate Agents. The team was professional, responsive, and genuinely helpful throughout the entire process. They made everything feel straightforward and stress-free, always keeping me informed and answering any questions promptly. Their expertise and local knowledge really stood out, and they went above and beyond to ensure everything was handled smoothly. It’s clear they truly care about their clients and take pride in delivering a high standard of service. I wouldn’t hesitate to recommend Martin & Co Nottingham City to anyone looking for a reliable and efficient letting and estate agent. Absolutely five-star service!

Siam · 8 April 2026

★★★★★ 1/5

Google

My experience with Martin&Company ,Nottingham was an absolute nightmare from start to finish. Their lack of professionalism was evident in every interaction, from missed deadlines to unresponsive communication. Despite promising top-notch service, they failed to deliver on even the most basic commitments, leaving me frustrated and disappointed. Their staff was unhelpful, often ignoring my concerns and providing misleading information. The final product was not at all what was agreed upon, forcing me to seek additional help elsewhere to fix their mistakes. Overall, my dealings with Martin & Company were a complete waste of time and money, and I strongly advise others to avoid them at all costs.

Devika · 5 June 2024

★★★★★ 5/5

Google

Kristina was absolutely amazing!! She made sure I found a suitable accommodation I can now call home, she listened to thousands of my questions and made sure I understand everything and helped me in every step of the process! All was done …

Eirini · 23 September 2025

★★★★★ 5/5

Google

My experience with Martin & Co has been great and Kristina was particularly very helpful in getting me moved in, it was a pleasure to have her help. :)

Gabe · 22 July 2026

★★★★★ 1/5

Google

Do not rent from these they damaged the property and blamed us for it and said we was in rent arrears when we was not we paid all rent that was due they gave a cheap tacky sofa and blamed us for breaking it it’s a scam

Tyler · 9 June 2026

★★★★★ 1/5

Google

Not a single competent person works there, all lazy and rude. From contracts being sent out 3 times as no attention to detail is not their strong suit, to bad communication and absolutely zero sense of urgency. Don’t then get me started on the Deposit. I was doing them a favour leaving it furnished and they still tried to charge me for removal on large items that were agreed! I scrubbed from top to bottom, was better looking than on my check in but still charge a £200 deep clean fee. They tried to give me 0 back but I ended getting £160 back. Stay far away as no one knows what they’re doing. 1 brain cell between all :p

Lex · 22 August 2025

★★★★★ 4/5

Google

I recently started renting a property managed by Martin and Co and have found everyone I have dealt with there to be professional and helpful. They made the whole experience from viewing the property to moving in quite easy. There is a good system for reporting any issues and so far any queries I have had have been dealt with promptly.

Lisa · 7 August 2024

★★★★★ 1/5

Trustpilot

Do not choose this agency

Do not choose this agency. They unconditionally side with the landlord, ignore the identical damage patterns clearly shown in their own official check‑in and check‑out inventory reports, and still seek to deduct from the deposit. If you do end up using them, make sure you record every single defect in the inventory at check‑in, leave no detail out. They are completely untrustworthy and unreasonable.

Jing · 27 August 2026

★★★★★ 5/5

Google

Great experience with Martin & Co Nottingham. Kristina Ignatovica was very helpful and professional, she responded quickly and made the whole viewing process smooth and stress-free. Highly recommend!

Jing · 19 August 2025

★★★★★ 5/5

Google

As a Business Development Executive at UniHomes working with Martin&Co Nottingham has been fantastic. Eve Walter has been so helpful in her professionalism, communication and general positivity, and I imagine will be nothing but a great asset to the branch. I look forward to continuing our partnership in providing this great agency with students looking for properties.

Connor · 24 May 2024

★★★★★ 5/5

Google

I had a very positive experience. Kristina was great with the viewing, very responsive to emails and she helped me get a quick move in date which I really appreciate.

Tania · 18 May 2025

★★★★★ 4/5

Google

I recently moved as a tenant to property that was managed by Martin & Co and they have been really helpful to get everything sorted in time. Special mention to Eve Walter & Amber Jackson for answering all the annoying questions that I had and they really helped me with the moving in.

Akash · 24 May 2024

★★★★★ 5/5

Google

Kristin dealt with me and my sons journey to renting this house it was stress free organised and questions were always answered straight away and she also did what she said she was going to do ... recommend highly brilliant thankyou very much 👍 …

Tracy · 20 February 2026

★★★★★ 5/5

Google

Had a great experience moving into my new flat with Martin & Co. The entire team made the process incredibly smooth and stress-free. They were professional, responsive, and happy to help with all my questions. Highly recommend their services!

Miltos · 8 April 2026

★★★★★ 5/5

Google

Very positive experience selling a property through Martin & Co. Great outcome with good communication and support throughout the process. Very grateful to Kristina for her efforts with the sale, plus the help from Liz and Alexandra in keeping the solicitors on their toes!

David · 20 February 2026

★★★★★ 5/5

Google

I've been renting with the agency for 2 years now, all my issues (if reported properly through the system provided by Martin&Co) being answered the following day and being resolved as soon as possible. They always keep me updated about …

Darya · 22 February 2026

★★★★★ 5/5

Google

Thank you so much to Luke at Martin & Co for making the letting process so straightforward. They dealt with everything so professionally and went above and beyond to help us with any questions and additional requests, we really appreciate it.

Ella · 7 August 2024

★★★★★ 4/5

Google

Our stay was delayed and we were almost unheard by the staff about the upcoming housing crisis but Eve from Martin and Co came in and she resolved our stay issue instantly. She was on her toes worked hell and heaven and made sure to finish the works of our property to make it reasonable and safe for us. We appreciate her work to loads and I would give her full stars but the delay in check in to the property was a mess which took a bit load on my stress so i will stick to 4 stars. Eve has been an angel to us in this case.

Riya · 18 March 2024

★★★★★ 1/5

Google

Unethical and unprofessional practices! Robbie Jacques got in contact when our contract was due for renewal after 1 year. We expected it to automatically go onto a 1 month rolling contract (as per the original contract we signed) but this was not the case. When we checked the information it was a 6 month contract which did not suit us as we were buying a house. We made contact to say we would prefer the rolling contract but was told very rudely that the LL is looking for a minimum of 6 months. This put us in a very difficult position, we offered to pay the LL £25 per month on top of the increased rent and offered to go onto a 2 month rolling contract. Again, told in rude term that this was not acceptable. I did some research and found that some letting agents do this to try and increase their fees. The advice I found was to ask for the LL address which they legally have to give you within 21 days. This way I could make contact with the LL and explain the situation personally. After doing this I had a quick reply confirming the 1 month rolling contract was accepted along with the original rent increase. I did not receive the LL's address which I think is actually against the law. We recently handed our notice in and I asked again (6 months after the original request) for the LL's address and still no response. We have decided not to make a formal complaint because we do not want to have to deal with this business again. However, wanted to make others aware of their unprofessional and unethical practices. Please avoid if possible!

Jemma · 7 November 2024

★★★★★ 1/5

Google

Without prejudice, you can already tell from other reviews people's views of this agent are indeed split. I would highly recommend those of you seeking to rent accomodation NOT TO LET from this specific branch. They are rouge agents who only act in the best interests of their pockets. They delayed my move in by a whole month leavinge me homless and refused to offer any alternative accommodation or compensation for my troubles. Throughout my tenancy they took months to carry out any repairs and tried to blame the tenant for repairs, although the issue with the plumbing was later found out to be an ongoing issue that had affected the previous tenants. Even so they refused to offer any sort of apology. Tracy Egginton is extremely rude and aggressive. She seems to think she knows everything and therefore it is her way or the highway. It is evident that her autocratic dictatorship intimidates her colleagues and subordinates. It is of no surprise that there is a High turnover of staff. If you do not want additional stress and you do not want to become depressed then I highly recommend that you avoid this branch, students especially. Let at your own risk. This is soley my opinion of this branch.

Abisoye · 5 July 2019