Martin & Co Nottingham City reviews

★★★★★ 5/5

Google

Kristina Ignatovica helped to find a property to rent for me with the right criteria on the first floor. I have moved now and am happy with the flat and location.

Shelton · 13 March 2026

★★★★★ 1/5

Google

The worst experience one can have in his life... I liked one of their property and paid the holding deposit on the date of viewing. Later I went through there process including reference check and everything. I made the payment of another 4 weeks deposit and one month advnce payment, booked for the energy supply, internet, water and council tax after confirmation. After one month of this, on the day of key handover, they said they can't because my job hasn’t been permanent yet and asked for 6 months advance rent. I agreed as I need one on urgent basis. But later they said they can't as it's about tge landlord who doesn’t want us for the tenancy. I mean seriously it took one month for her to get understand what she needs actually. I won't recommend this agency because they don't actually know what they are looking for and have zero professionalism.

Musfiqul · 7 August 2024

★★★★★ 1/5

Google

Absolutely shocking. I was living in a flat building that was being constantly broken into by homeless people. I had human faeces in my corridor. People smoking and taking drugs in my corridor. I was approached several times by individuals multiple times and as a female living alone who worked nights this became quite distressing. The fire exit was an health hazard as people had been living in it. Asked for an early tenancy realise waited months to hear back to then be denied by the landlord and no help offered. The only time they were good at communicating was when they wanted the rent I refused to pay after I had no other option but to leave. Martin and co Nottingham are absolutely shocking from start to finish. Absolutely ridiculous moving out charges such as fingerprints on chrome light switches that need cleaning and a £33 to change a light bulb that had gone, and for replacement locks to be done as ‘I had not returned the keys’ they then proceeded to include a picture of the keys in the check out form, these are just a few examples, they have tried to charge almost £2000 in checking out expenses. I wanted to move out of my flat due to it becoming an unsafe place to live I.e. constant break ins to the building, human poo in the corridors and people smoking drugs in the hallways. Martin and co plus the landlord were no help at all waited months for responses. I made the decision to move out due to the conditions I was living in and from then on forward the company was a downright disgrace. Do not move in to a Martin and co property. They are horrendous to work with.

Abigail · 22 July 2024

★★★★★ 5/5

Google

I recently completed a let agreement with Kerry McIvor and the whole process could not have been more seamless. She was able to book me in for a viewing, answer all my questions and even address some concerns I had with the property all in a matter of hours. She went above and beyond to make sure I was sorted out and I really couldn't be any happier with the service.

Abubakar · 7 December 2024

★★★★★ 5/5

Google

Had such an easy and smooth moving in experience. A massive thank you to Eve who made the process super efficient. Was a quick turn around so appreciate all the help!

Maia · 5 July 2024

★★★★★ 5/5

Google

Kristina was amazing! Helped us first time renters with a smooth transition. She's helped us with all of our queries and has been so responsive and kind. Thanks Kristina!

Nidhi · 20 September 2025

★★★★★ 5/5

Google

Used Martin & Co’s services for renting an apartment, leaving the review here for Kristina. Thank you for your support and help with the housing!

Devashish · 6 March 2026

★★★★★ 1/5

Google

Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience. Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date. However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge. Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices. Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway. In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.

Ellie · 5 May 2023

★★★★★ 1/5

Yell

Very unprofessional, avoid at all costs

If 0 zero stars could be given then I would. Where to start, this agent is appalling, the staff are beyond rude, especially Tracey. They do whatever they can to try and get money from you, including contravening the housing act. They do not attend to repairs in a timely manner. They tell you they have sent details of repairs to the landlord and are awaiting authorisation and when you enquire weeks later on the progress, they tell you to report the problem again and blame the landlord, I asked for proof of landlord been made aware, which they could not provide, it wasn’t until I said I will get in touch with the landlord directly that they finally repaired the heating (this was in winter and sub zero temperatures outside). This is not a professional business so do not use unless you are happy with poor service.

TraceyW-532 · 26 April 2023

★★★★★ 5/5

Facebook

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Anitha · 7 April 2023

★★★★★ 1/5

Google

Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience. Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date. However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge. Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices. Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway. In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.

Ellie · 5 April 2023

★★★★★ 5/5

Google

I had a really good experience with Kristina assisting with me with my move! she was really helpful :)

Kashaye · 8 April 2026

★★★★★ 5/5

Google

I had a very nice experience with Martin & Co , especially with Kristina Ignatovica. She was very nice , responsive and patient. I would definitely recommend Martin & Co if anyone is looking to rent in Nottingham.

Nada · 20 August 2025

★★★★★ 5/5

Google

We had a great experience with Kristina Ignatovica. She was professional, friendly, and showed us multiple flats that suited our needs. She also helped us complete the paperwork quickly so we could move in on time. Highly recommend her!

Salma · 6 August 2025

★★★★★ 1/5

Google

Never going to deal with this agency ever again. From my experience and from the awful reviews this agency has I would recommend to avoid. I have dealt with Tracy who was rude to me and absolutely not supportive!! They booked me for a viewing of a flat at 4:40 and I called them to report I’ll be 10 minutes late and they said it’s OK!!. When I turned up on that time Tracy refused to see me and canceled my viewing. Absolutely unprofessional behavior from this agency. Even when I wanted to complain they were like yes go complain in a provocative manner. Never gonna deal with them again!!! Update 31/08/2021, I have sent my complaint over a month ago to the company and no one has even bothered to reply. I believe this is another red flag that the bosses of this company are not much different than their employees!NegativeProfessionalism

Mohammed · 6 June 2022

★★★★★ 1/5

Google

Never going to deal with this agency ever again. From my experience and from the awful reviews this agency has I would recommend to avoid. I have dealt with Tracy who was rude to me and absolutely not supportive!! They booked me for a viewing of a flat at 4:40 and I called them to report I’ll be 10 minutes late and they said it’s OK!!. When I turned up on that time Tracy refused to see me and canceled my viewing. Absolutely unprofessional behavior from this agency. Even when I wanted to complain they were like yes go complain in a provocative manner. Never gonna deal with them again!!! Update 31/08/2021, I have sent my complaint over a month ago to the company and no one has even bothered to reply. I believe this is another red flag that the bosses of this company are not much different than their employees!

Mohammed · 30 April 2022

★★★★★ 5/5

Google

I recently rented a property with Martin and Co and everything went smoothly. Kristina made sure that everything was done well and in a timely manner.

Alicia · 19 June 2025

★★★★★ 1/5

Google

Worst experience I ever had...and poor customer service...I viewed a house on last week..and I placed an holding deposit 175 and in the reference they said you can't take the house...and forget the holding deposit...They are faking the ad and cheating peoples...Don't be cheated...Today I got a mail the tenancy is cancelled..And your money refund is also cancelled..I done everything perfect...Worst cutomer service I ever had...😡😡

KIRAN · 5 June 2024

★★★★★ 1/5

Google

I really wish we’d read the reviews. Rebecca was dishonest about certain things in the property, things that were a make or break for us. Forgetting to mention a robbery that had happened upstairs the week before after I had specifically asked about the safety of the area. We have waited 4 weeks for an email update/back from Rebecca & Courtney about the things we requested an answer on in regards to this and other things in the home. I absolutely suggest if you’re looking at a property with Martin & Co, or you’re a landlord, that you just go somewhere honest & professional to save yourself mental stress. We have 11 months left on our tenancy I can’t think of anything worse than having to call them or email them in regards to anything at all. ** We’re fortunate that the apartment is so lovely & our landlord is great, his contractors got straight on issues within the property once we contacted him directly. **

Annie · 18 September 2021

★★★★★ 1/5

Google

I dont normally write reviews but they have the worst customer service. Unfortunately they are my agency at the moment but if you can help it, stay away. Normally agencies will let someone else pickup your key if you request it but they …

Annie · 22 February 2026

★★★★★ 1/5

Google

I viewed a property , 9 Collison street, Notthingham NG7 5AS at 13.20 on 3rd February 2025. Mr Luke wilson from your Notthingham office showed me the property. The asking price was £175000, I made an offer of £175000 04/02/2025. I got email from him saying that another offer was made on that property and I could make my final offer until 4 pm next day. I called him 2 days later if property available and he said it was available and I could make an offer. I made an offer of £179000. He replied me on 7/02/2025 and told me that Unfortunately, the vendor has now accepted another offer on the property. The property is still advertised and I asked a friend of mine to call the Nottingham branch ask to arrange a viewing. He was told it was available for viewing. I called the office 5 minutes after his call and explained the situation and the property is still advertised for sale. I was told an offer was accepted for the property and property not available any more. The person on the phone was not friendly either. what an unprofessional company it is. I wanted to contact their head office but I gave up after seeing bad comments on the Trustpilot.

Metin · 14 February 2025

★★★★★ 5/5

Google

Amber was great help, made me feel at home even before I bought a home, lovely girl

Jaxson · 23 May 2024

★★★★★ 5/5

Google

We dealt with Rebecca exclusively who has been fantastic during the entire process, from start to finish. During the viewing she arrived promptly and was polite and friendly, giving us plenty of time to explore the flat without applying any pressure at all. All email exchanges have been prompt, with any questions, no matter how small, being answered fully. After moving in, Rebecca has been brilliant - answering further questions and even coming out to resolve one of our issues! Thank you!PositiveProfessionalism

Emily · 9 June 2021

★★★★★ 5/5

Google

I had a great experience with Martin & Co Nottingham, especially with Kristina Ignatovica. She was very kind and patient, showing us many flats until we found the right one. …

Ahmed · 20 August 2025