Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful Experience
My Agent was Markhim, and he was really helpful with giving me all the relevant information for the properties! Kind and friendly, without any of the stress that normally comes with House Viewings. A great experience!
Ruby · 6 November 2024
Agent replied · 23 December 2024
Hey Ruby, We're delighted to hear that Markhim was kind and friendly during your house viewings! Thank you for taking the time to leave your feedback, we will be sure to pass this to Markhim and the team.Kind regards, loc8me
★★★★★ 5/5
TrustpilotTom who answers the phone is always…
Tom, who answers the phone is always friendly and puts effort in to answer any questions when I call the nottingham branch.
James · 15 July 2026
Agent replied · 10 October 2026
Hello,
Thank you for taking the time to leave such a lovely review! We're so pleased to hear that Tom has consistently provided you with a friendly and helpful service.
Thank you,
loc8me Team 🍊
★★★★★ 5/5
TrustpilotExperience with Loc8me
Been living at the loc8me property at Lower Brown Street for 3 months. Jashmin has been a great point of contact and ensures issues are dealt with as soon as possible and great property management.
Charlotte · 20 November 2024
Agent replied · 23 December 2024
HI Charlotte,Thank you for your review. We take pride in our property management, so it's great to hear that Jashmin is doing well. We will pass on your thanks and continue to provide a great service!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotLoc8me are excellent, and go the extra mile!
Molly and Emma were really helpful. They made the renting process really enjoyable and explained everything, whilst answering all my tedious questions. They also very kindly allowed me to store my bike at the property I am renting for next year, over this summer.
Morgan · 21 June 2024
Agent replied · 24 August 2024
Hi Morgan,Thanks for leaving a great review!We take pride in our speedy signing up process and having knowledgable staff members to answer any queries so it’s great that it is recognised and we hope that you enjoy your tenancy with us - and if you have any other questions you know where we are! We have passed your feedback to Molly and Emma.Many thanks,loc8me Team🍊
★★★★★ 5/5
Trustpilot100%
We are a roofing company who deal with a lot of management companies and there staff and if I must say dealing with Emma is 100% the of the best/easiest moment we have ever had working with/for another company Thanks Hope to help out again
Top · 31 May 2024
Agent replied · 15 June 2024
Thank you for your review! Emma prides herself on providing top-notch service, and your recognition of her efforts is greatly appreciated. We will certainly share your kind words with her.Many thanks,Siobhan - Branch Manager
★★★★★ 5/5
GoogleThe viewing was great with lots more info given than expected and also more properties shown then expected which is always a bonus! A big thank you to Amy for the help. 😁 …
Janelle · 26 November 2025
★★★★★ 5/5
TrustpilotFast & Easy
Freya was very helpful, supportive and answered all my questions. She made the entire process very easy and quick. Her replies were fast and she was always available to speak on the phone or message through WhatsApp regarding my stay. Thank you very much.
Mateen · 7 June 2024
Agent replied · 24 August 2024
Hi Mateen,Thank you for leaving such kind words, we will let Freya know you have left this review!Kind regards, loc8me
★★★★★ 1/5
GoogleAvoid Loc8me at all costs. The flat had severe mould, damp, broken ventilation and an insect infestation from the day I moved in, and months later the problems still weren’t resolved. Even after the council issued legal requirements for repairs, Loc8me ignored parts of the report and even claimed the council had “misinterpreted” their own inspection.
Communication was a nightmare, wrong dates, missed appointments, contradictory information, and less than 24 hours’ notice for major works. Contractors repeatedly turned up with no idea what they were actually booked for. I was even told works would go ahead “whether I’m there or not,” which is completely unacceptable.
This tenancy has caused constant stress, health issues, and disruption. Easily the worst property management I’ve ever experienced. I would never recommend renting with Loc8me.
K · 12 December 2025
★★★★★ 5/5
TrustpilotAmy was so helpful with my viewings on…
Amy was so helpful with my viewings on friday. She answered all my questions and was extremely helpful. She was really fast with getting my contract ready as well so thank you Amy!!
Peyton · 30 November 2024
Agent replied · 23 December 2024
Hi Peyton,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Amy! We are pleased to you experienced such an informative service throughout your house hunt with us.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotJashmin is always so helpful to deal…
Jashmin is always so helpful to deal with , communication is key with me & shes very organised , makes my jobs with Loc8me so much easier Jarrod Taft The Lawncare co
The · 12 December 2024
Agent replied · 23 December 2024
Hi there,Thank you so much for your kind words and positive feedback. We are delighted to hear that you find Loc8me to be a professional and organised team to work with. Thank you so much for taking the time out to share your experiences - We will pass this on to Jashmin!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAmy was really kind at the viewings and…
Amy was really kind at the viewings and very helpful in terms of online service as well. Locate me overall, has my trust as I can see they are good with properties and management as well. The apartment block we visited was really nice.
Sally · 30 May 2024
Agent replied · 15 June 2024
Thank you for your review, Sally! The Nottingham branch has been made aware of this. If you have any more questions, you know where to find us. Kind regards, loc8me
★★★★★ 1/5
GoogleAt the end of tenancy they have put up fake expenses for repairs, when the entire house has been given back exactly how it was given to us. Moreover, my tenancy with them was just for 3 months during which I have taken care of my room well and even cleaned the mold that was there when I moved in. It has now been 10 months since the tenancy ended and they have not yet refunded any deposit.
Hazwa · 25 December 2025
★★★★★ 5/5
GoogleGeorgia was a very nice agent. She showed the properties so well that no extra questions were needed to ask
Maher · 16 March 2026
★★★★★ 5/5
TrustpilotRoss = goat
Words can’t describe how incredible Ross is. If he told me to jump off a cliff I would do it. No questions asked. Although he did send me to b&q for tartan paint once.
George · 1 November 2024
Agent replied · 22 November 2024
Hi George,It's fantastic to know that Ross has provided such a positive service. We appreciate your kind words!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotI have been with loc8me for years now
I have been with loc8me for years now. And they have been instrumental to make my stay here in the 🇬🇧 comfortable. Thank you Laurie for helping and guiding me on the process with my next LET move with you guys 💕🙏💕
Mr · 18 June 2024
Agent replied · 24 August 2024
Hi James,We are super happy to hear that you have had such a positive experience with us and continue to sign with us - your positive feedback is greatly appreciated!🧡Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotGood communication and fast response
There is good communication, they give us regular notice for inspection and maintenance visits. They provide support and reply to messages fast. There are also different departments available if you need more specific help, so they have a good network of staff.
Dan-Ling · 7 June 2024
Agent replied · 24 August 2024
Thank you Dan-Ling for your review! We are pleased to hear you're happy with our service and the feedback will be passed onto the Bath team directly.Kind regards, loc8me
★★★★★ 5/5
TrustpilotAmy was great!
Both me and a friend have been looking for accommodation in Nottingham, and Amy from Loc8te me has been exceptionally helpful even when we have been a little difficult. Professional service all round with great communication throughout the whole service. Thanks Amy!
Ben · 7 June 2024
Agent replied · 24 August 2024
Thank you for your feedback Ben, this will be passed on to our team. We are glad to hear you had such a positive impression from Amy, we will let her know!Kind regards,loc8me
★★★★★ 5/5
TrustpilotUsing Loc8me
My experience using Loc8me to find accommodation in Manchester was great. Communication was clear, consistent and helpful. The quality of service was high from Laurence & Cynthia. Would definitely recommend.
Vaishak · 16 December 2024
Agent replied · 23 December 2024
Hi Vaishak,Thank you for sharing your experience and recommending us! It means a lot to us that you're happy with our service throughout your house hunt, and we truly appreciate your support. Your feedback will be passed on to Laurence and Cynthia.Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotAbsolutely appalling company
Absolutely appalling company, avoid them like the plague. From Maryam preventing us from speaking on the group chat, to passive aggressive messages and phone calls, this company is totally useless. Our requests to fix issues such as the plumbing, along with dangerous issues such as the dishwasher literally electrocuting us, have been responded to by patronising statements from Caitlyn describing our complaints as "vague". Furthermore, we were mis-informed as to the location of the bedrooms and the size of our living area. This misleading type of behaviour demonstrates the corrupt and completely incompetent practices from the people Loc8me employs.I've come to the realisation that living on the rough streets of Manchester is more attractive than living under the suppressive rule from the shitshow of a company, Loc8me.
Andrew · 6 February 2024
★★★★★ 5/5
TrustpilotGraduation House in Nottingham exceeded…
Graduation House in Nottingham exceeded my expectations, thanks to Amy's exceptional service. From the initial call to the viewing, she made me feel valued and heard. Amy's attentiveness, kindness, and thoroughness in addressing all my queries truly made the experience seamless. Highly recommend!
Comfort · 16 May 2024
Agent replied · 15 June 2024
Hi Comfort,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto the team! We are pleased to hear you received such great service.Kind regards, loc8me
★★★★★ 1/5
TrustpilotAvoid at all costs.
Avoid at all costs.I have been a guarantor for all my children at universities cities across the country, including Durham. These people want a ridiculous level of personal information from you. For example, they want copies of the title deeds for your property.Yet at the same time they provide no evidence for anything they say they do.They claim that they use MyDeposit to keep deposits safe, yet provide no contract or certificate to prove that.They say that they keep all the very personal data you have supplied secure, yet provide no evidence or explanation of how that is executed.They are difficult to get hold of, the phone number is never answered, and to top it all they use 'jokey' unprofessional email addresses like 'hello at loc8me".Looking through the very long list of 1 star reviews you can see how little they are concerned about customer complaints. In many responses to complaints the wording is just copied from the previous entry. Sadly I am stuck with them, but hopefully this review will save you from being stuck with them to.
Devon · 11 November 2024
Agent replied · 22 November 2024
Hi Devon Trade,Most of the information requested was due to Concurrent's guarantor service and made at their request.However, if we need to carry out further due diligence in order to protect the interest of the business and our clients, we may need to ask for more information. All information regarding our privacy policy can be found here https://loc8me.co.uk/privacy-policy/. I have also attached Concurrents privacy https://concurrent.co.uk/legal/privacycookie.Regarding the MyDeposits claim you are making, this simply isn't true. Our deposits are protected as per MyDeposits guidelines. We will provide you with the certificate at your request, but the tenants have been provided with the certificate.We’re sorry to hear that you find our email addresses unprofessional. Using generic addresses like hello@ is a common practice among companies.Please reach out if you have any further concerns, we would be happy to assist. Kind regards,loc8me
★★★★★ 5/5
TrustpilotVery professional and friendly team
Very appreciative of how swiftly, professionally and friendly the whole team have been, especially Freya! Thank you all so much for helping to make my move as stress-free as possible!!
Leah · 10 December 2024
Agent replied · 23 December 2024
Hi Leah,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Freya specifically has been super helpful throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotDODGEY AND UNPROFESSIONAL DO NOT TRUST
The booking system does not work they let you go through with a booking that is not available and don’t send you any confirmation. The properties look dirty and unclean.I called them to book a viewing and the lady on the phone said she would send me a confirmation but i didn’t receive anything so i called them the next day and was told there was no booking in my name. On the phone they sound unsure and like someone is there telling them what to say.I had a viewing booked and 5 minutes before the scheduled time as I was on my way there they called me and cancelled she said were in front of the property in bath and couldn’t gain access but the call said it was coming from Loughborough. They said they couldn’t meet me and discuss a rearrangement even though i was 5 minutes away and they were supposedly in front of the property.VERY DODGEY AND UNPROFESSIONAL WHY WOULDNT YOU HAVE SOMEONE BASED WHERE YOU HAVE PROPERTIES.
Aya · 9 November 2024
Agent replied · 22 November 2024
Hi Aya,Thank you for your review and honest feedback. We are sorry to hear that you had a bad experience with our booking system. We are based in Bristol and in the busier times the online bookings will need to be rearranged. I will personally look into why this happened and why you were not made aware.Our landline area code used to be a Loughborough number, this has recently changed so it should not cause any further issues. I apologise on behalf of the team for this inconvenience.Many thanks,Fern
★★★★★ 1/5
TrustpilotLoc8me Loughborough laugh at students.
Terrible company. Signed last year, Constantly reported issues and they never took any of them seriously. It wasn’t till I went in person that there would be progress. They were hackling and leaving threatening voicemails towards the end of my stay.
· 19 January 2026
Agent replied · 24 January 2026
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel your experience with us fell below expectations.
We take all maintenance reports and safety concerns seriously and are disappointed to hear that you felt these were not handled appropriately. We would never intend for any communication to come across as threatening or dismissive, and this is not reflective of the standards we aim to uphold.
We would welcome the opportunity to look into the specific issues you’ve raised and review the communication and maintenance history linked to your tenancy. Please contact us directly at molly@loc8me.co.uk with your property address and tenancy details so we can investigate this properly.
We are always working to improve our service and appreciate feedback that helps us do so.
Kind regards,
Molly - Loughborough Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
