loc8me Nottingham reviews

★★★★★ 5/5

Google

Georgia from Loc8me was very professional and helpful in finding my group some properties. She went above and beyond to show us houses that had just been added to their site.

Dylan · 2 April 2026

★★★★★ 1/5

Google

Rented for a year (11 months) from Loc8me and throughout my tenancy they never respected our privacy. Once they had a viewing of our place and they barged into our flat despite us having told them to wait a minute as one of us was in the bathroom. The lady just showed herself and two prospective tenants inside our flat and we were so shocked as no one had invited them in. We very politely told her that this was very rude of to just unlock our door and barge in, but all she did was lie and say that we told her to come in. She even called her manager and lied to her and said that my friend and I “yelled at her”. Other problems that we’ve had is the agency not being considerate at all for student tenants. A week before I had to submit my dissertation, the WiFi stopped working because someone in another flat turned the router off. I begged, called and emailed Loc8me so many times asking them to fix this issue as I had no WiFi at home to work on my dissertation. They took 5 days to check out the property and all they had to do was turn a switch on. They were not apologetic whatsoever. Another instance of their unprofessionalism is when the washer stopped working and my clothes were stuck inside for 3 days and were completely ruined. They attempted to fix the washer twice and could not care any less about my clothes being stuck and wet for 3 whole days. After moving out this August, they took one month to make an offer of paying us our deposit back (which according to our contract they were supposed to pay us our deposit back 2 weeks after moving out). They want to retain £130 to paint over some stains left by prior tenants, replace a screw in the kitchen cabinet and fix the blinds. All of this, (according to a friend of ours who is a contractor) should not amount to more than £65. There’s a lot more bad stuff I could say but here are some snippets of how rude and money minded this agency is. I wish I could give them negative stars, but sadly I can’t. They are the rudest people ever. They don’t care about tenants, especially international tenants and i strongly suggest that no one rents from them.

Jahnavi · 17 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Eve was fantastic!

Ben · 24 July 2024

★★★★★ 5/5

Trustpilot

me and my friends have just finalised…

me and my friends have just finalised our contract for our second year house and amy was so so helpful! she made the process so easy, we couldn’t have asked for a better experience arranging all the details she was always there to help :)

KeiraQuinlan · 27 November 2024

★★★★★ 5/5

Trustpilot

I am a contractor who cleans all the…

I am a contractor who cleans all the student block properties and have built a good working relationship with Emma at Loughborough she’s Great with communication and also appreciates our work and quick to get problems sorted if we come across any. Her work ethic is great and will always go the extra mile 🙂

Rae · 12 June 2024

★★★★★ 2/5

Trustpilot

Student property next to brothel

Our student property located next to a brothel leading to constant knocking and harassing at our door during the night, leaving the female tenants feeling unsafe and uncomfortable. Loc8me failed to inform us of anything, and despite us informing them of the issue they said nothing to the 4 new female tenants moving in after us. Additionally, there was a break/vandalism early on in the tenancy but no extra security precautions were taken leaving us to purchase a camera - instead loc8me insinuated we had something to do with it despite knowing the previous tenants had not returned a house key and had issues with the company due to the security deposit (something an agent told us). The property was at least modern and nice, however, the property agents managing our house consistently changed so there was sporadic and unorganised communication from them.

Lili · 7 October 2024

★★★★★ 5/5

Trustpilot

Having worked with Loc8me as an…

Having worked with Loc8me as an independent contractor for a few years I can honestly say that when it comes to customer care, maintenance & repairs they are outstanding, they take prompt action to resolve maintenance issues and always keep tenants informed of progress, i wouldn’t think twice about recommending the team to anyone Michael

Michael · 7 June 2024

★★★★★ 1/5

Google

Went to the office which is meant to be open 10am - 3PM on Saturday. Rung the bell at 11 am and got no answer but saw staff leave the office through the back gate.

Elliot · 16 February 2026

★★★★★ 1/5

Google

The worst agency I have ever rented with, I honestly can’t believe the experience, it’s rather laughable- please do not rent with loc8me Nottingham !!! They made us move to a warn out flat with no repair, the window in my bedroom was broken and never fixed. The walls were also dirty left with finger prints and all sorts of marks- I had mentioned and took photos out of concern and also for my own deposit towards the end of the tenancy. And they bring contractors who don’t know what they’re doing to the flat at weird times like 8:00pm without letting us know- they come and don’t even do anything because they have no clue why they are here. This happened throughout the tenancy and the most that got fixed after month before leaving was the tv. Their bathrooms have bad plumbing issues that were never addressed despite mentioning it numerous times. They also have mould in some of the rooms they refused to deal with and there are multiple cracks across the room. At the end of the tenancy after chasing down my deposit despite being told every week they will get this sorted, Loc8me nottingham also tried to take some of my deposit to repair damages we had moved into, very very cheeky, they even gave the wrong information to the deposit protections scheme for someone else’s bedroom and unexplained charges, which made it take more than two months to get majority of my money back- they took a £20 because i guess it made them feel better. Appalling and dirty flats, do better and stop playing with your tenants money!!

Blue · 24 September 2024

★★★★★ 5/5

Trustpilot

Jimmy in Leicester was great

Jimmy in Leicester was great. So helpful.

Troy · 19 May 2024

★★★★★ 1/5

Trustpilot

Joke of an agency

Joke of an agency. They are the worst kind of agencies that I have ever come across. I've been sleeping on a broken bed for 11 months and neither the agency nor the landlord seems to care. If your planning to find a place in loughborough be wary of 20a and 26 meadowlane

Cybill · 20 June 2024

★★★★★ 1/5

Google

This is the worst agency ever in the world ,this guys are wicked ,heartless and inhuman ,they could careless even if you are dieing from their Accomodation ,i am still living at their accommodation since the day i moved in I have had sleepless night and depression and yet paying heavily for this Accomodation ,they claim to be Gd that nobody can do them anything but one day they will meet their match

Osward · 27 December 2024

★★★★★ 5/5

Trustpilot

Christian was amazing!

Mr · 1 July 2024

★★★★★ 1/5

Trustpilot

So disgusting it’s laughable

Absolutely disgusting company! Expensive:We paid for our own bills and they just forgot to mention that our water heater was ancient so ended up costing us £300 a month in electricity. My new flat costs £30 a month as they actually care about tenants and have a decently new boiler. Also charging that amount of rent for the absolute awful quality and size of flat is ridiculous. My new bedroom is quite literally 5 times as big and I save hundreds of pounds a month. This is quite ironic as my new house is actually not a polished dung. Silverfish: They let us live with silver fish for a year and only TRIED to fix it when I called the council on them lol (highly recommend if you’re having trouble with how useless they are). Broken appliances:A builder told me they basically painted over a really old disgusting building. They made it look pretty, but absolutely disgusting underneath. You can’t polish a dung loc8me. Withholding rent:Got little to say about this one, it’s just disgusting. Been well over 6 weeks and no return of deposit. They’ve taken half just to replace things that needed replacing anyway after general wear and tear. Useless useless employees: Again, very self explanatory. You report something and you have to chase for 3 weeks. Then, it still doesn’t get fixed. My flatmate had a broken shower for months. Then you get the sassy employees on the phone who very clearly do not like their life or job. Sort it out love, you’re in customer service and we’re paying a ludicrous amount of money for crap. I’d pay to see them live in the conditions that they put on us.

Rosie · 20 August 2024

★★★★★ 5/5

Google

Looking for a good studio at a reasonable price was very hard to find. Especially being a university student, its been stressful to deal with the payments but Fern has been great help. Very much appreciated!

Basem · 20 June 2021

★★★★★ 1/5

Trustpilot

No morals / no scruples and rely on young tenants lack of understanding of the rules of renting to abuse their situation and try to withhold everyone’s deposits! Absolutely disgusting!!!

Absolutely appalling company with no ethics at all. Totally abuse the fact that their clients are students who are not familiar with the laws of letting or their rights. Tried to withhold the deposit at the end of the tenancy, did not provide a check out report until 6 weeks after the keys were handed in, at the same time they said they were keeping half of the deposit for a deep clean, despite the check out inventory saying everything was clean. They’re not allowed to withhold a deposit to clean the house for the new tenants if the house is left in the same standard as it was handed over in at the start of the tenancy- which it was! (and by the time they claimed to have received invoices and details of their costs, the new tenants had already been in for 3 weeks…& when they provided copies of invoices they’d held onto them for 5 weeks anyway, despite being asked several times for an update!). When challenged they were positively rude, & when we appealed the claim for withholding our deposit (through Total Deposits) they completely ignored every request for info to them from the independent arbitrator so that the process dragged on for months. However, we were awarded the return of our full deposit. Just be aware folks and know your rights - I suspect they withhold half of everyone’s deposit for every house and make a pretty tidy sum off the back of peoples naivety!

Jo · 9 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional and made getting answers and solutions very difficult

This company acquired our property from our previous landlord part way through the final year of our tenancy. They decided to turn a dated four bed into a new 6 bed for the September after we would be leaving the property at the end of June. This meant multiple visit to our property over months with at least one visit to the property every week which, as a house of working professionals, we found very inconvenient and disruptive of our day to day lives. I completely understand they are now the owners of the property and have a right to begin planning the next steps but they often didn’t give us much notice and have ridiculous time scales such as “person coming to property from 9am-7pm” and wouldn’t give a smaller time frame. Often we would be WFH and deal with sensitive information and this would disrupt our work days. They also were rude when contacted, didn’t respond to maintenance queries, wouldn’t clarify information easily and just over all were a nightmare to live with for the short 6 months that they were our landlord even refusing to fix faulty appliance in the house due to they being replaced when we moved out such as one of the showers. The biggest issue was the deposit. We did get this in full as of writing this review but it was not easy. Considering there was no itinerary on both side due to the previous landlord not creating one, they were so difficult to get an answer about how they were going to process our deposit. They had plans to completely renovate the entire house and yet couldn’t give a concise answer on what the plan was and how they wanted us to proceed with leave the house. Due to the house being extremely lived in and the previous landlord not fixing things in the most proper manner, the house had a lot of damage to it that they stated in their “how to move out” document we would be charge for if not fixed and rectified. It took multiple calls, text and emails to get clarification. Of which the WhatsApp group is most frustrating as it seemed like we had to keep repeating ourselves as they wouldn’t read up in the chat if a new person was responding, which after months of this left us all feeling fed up and annoyed. Over all the most stressful experience I’ve had with a landlord and this is my 6th one since I began letting. I would suggests caution when letting with this company and thoroughly take picture of everything as I feel they would dock money from deposits for dust on a window sill:) EDIT: I received a call from them not long after writing this review and the manager I spoke to basically spent the entire time arguing with me and basically having a go at me for leaving this review. I find this entirely unprofessional and I’m entitled to my own opinion. She seemed to have an issue with the fact the original title of this review was “be careful and make sure to document damage before moving in” as, as stated above, they made it such a difficult process to confirm the status of our deposit. She seemed to care more about how they looked than actually treat customers right. She also kept mentioning how “it’s not fair to leave this review because we gave you your full deposit back”. That doesn’t mean I didn’t have an awful time living with you as a landlord :).

K · 7 August 2024

★★★★★ 5/5

Trustpilot

Had an apartment viewing with Amy-the…

Had an apartment viewing with Amy-the viewing was arranged very quickly and it’s definitely given me a good overview of the property and the dynamics of the space. Really appreciate that Amy shared multiple options that matched my preference and hopefully would be proceeding with one!!

Zaryab · 4 September 2024

★★★★★ 5/5

Trustpilot

Employee experience

Employee experience I have worked for loc8me for a year now. I can say that everyone within loc8me work tirelessly with maximum effort to ensure all students get the best experience possible while living with us.On top of this they truly care about each one of their employees.I cannot fault loc8me!

Freya · 7 June 2024

★★★★★ 1/5

Trustpilot

Honest review of living in a uni house…

Honest review of living in a uni house under Loc8me.Firstly, the house wasn’t prepared properly before we moved in, plenty of issues. Secondly, communication is very poor. Numerous times throughout the year when trying to address issues or concerns they would either take ages to address the issue, or not respond at all. For example, we asked plenty of times for our meter readings and never got them back, so we had no idea how much of our heating/ other utilities we had used. Plenty of instances of property owners turning up at very short notice, or no notice at all and just turning up which was an invasion of privacy. They try to market themselves well with events where they give out free accessories, but this seemed like purely a way to mask the actual services that they should provide. Finally regarding deposits returns, we have still yet to receive them (it’s almost August bearing in mind we ended our tenancy in mid June). Would recommend looking at alternative options when signing house contracts. The only positive I could think of would be some flexibility regarding paying rent- such as allowing instalment payments for the first rent payment prior to receiving student loans.

Tomasz · 29 July 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THESE

Absolutely abysmal how we were treated. If you are looking to rent a property with these, I’d steer as far clear as possible. I never go out of my way to write reviews but if I can prevent someone having the same experience I did by writing this, then it’s worth my time.

Kyle · 25 July 2025

★★★★★ 1/5

Google

If I could have put no stars I would I don’t know about the rest of the locations but whatever you do don’t get accommodation with them in Nottingham it was meant to be newly build in the two years I lived their, they was endless water damage, washing machines breaking and not being fixed for month, hoover broken and never fixed and now they want to take my deposit. Honestly the worst student accommodation I have ever been in. Avoid

Georgia · 26 July 2024

★★★★★ 1/5

Trustpilot

Never viewed or collected keys .. chasing 18 year old for rent

Absolutely disgusting customer service and training clearly needs to be given to dealing with young adults signing contracts rather than just not explaining and tying them into contracts that have not been explained. Have call recordings of clear lies to obtain deposit and signatures and they still chase 18 year olds who have not provided the legally correct right to rent documents and those who have never viewed a property or even collected keys. Will be pushing to legal and if anyone else would like to join who have had similar experiences as we already have 7 young adults under 21 with same experience please contact my by my Google profile.

Kierah · 26 July 2024

★★★★★ 2/5

Trustpilot

Terrible communication, Food Vouchers in exchange for no heating

Although Loc8me were fairly prompt to fix minor inconviniences (broken door, drawer, tap etc), the same could not be said for more major issues. For example, back in November our heating and hot water was turned off throughout our whole house. Although this put us into literally illegal living conditions (as it was during winter months), we were left without help or a solution for 3 weeks, still paying full rent, despite contacting Loc8me, who just kept telling us to ‘wait’. 4 months after, we were offered a £25 food voucher to share between ALL of us as ‘compensation’. After disputing this (due to frankly, feeling insulted), we contacted our local MP who sorted the situation (after Loc8me had consistently proved incapable), who granted us £100 compensation that we were more than entitled to. Loc8me has displayed a general incompetence to communicate; during the process of receiving our deposit back, we had phoned the company everyday for 5 days, only to be told we’d get a callback, only to be ignored EVERY TIME. We also could see via our WhatsApp group chat that our messages were constantly being ignored.If you are considering Loc8me as your letting agent, be prepared for long/ no replies, a lack of priority as tenants and £20 food vouchers in exchange for 3 weeks with no hot water or heating despite paying full rent.

Kitty · 25 July 2024