Leaders Lettings Nottingham reviews

★★★★★ 1/5

Google

Insanely bad!!! I do not recommend these people under no circumstances. I made a deposit of £100 with them to secure a room and they assured me it was refundable in case I decided to change my mind, which did happen. I had to chase and call them every 2 days for a whole month to enquire about this refund and they kept giving me different excuses. I ended up losing that money The customer service was friendly at first, but when I requested the refund they completely switched to being rude

Christopher · 16 June 2023

★★★★★ 1/5

Google

STEER CLEAR AT ALL COSTS!!! The 5 star reviews are deceptive, the agent will harass you for a good review during the process, that's why so many reviews mention someone by name. We've had nothing but trouble with Leaders, a month into our agreement and they still haven't turned our water and electricity on, and they're still asking for this month's rent. They go days and sometimes weeks without responding, and you have to fight just to get them to fulfill basic contractual obligations. Next uni term is fast approaching and we're still not sure if we're going to have anywhere to live. It was a big mistake ever giving these people money.

Zen · 16 June 2023

★★★★★ 1/5

Google

Abject incompetence all around. Organised a checkout for 8am weeks in advance, only get a call when I’m at the property that the inspector would never have been able to make it before 10am. Agreed viewings slots for new tenants only be constantly hounded for more days despite agreeing things with no less than 3 separate leaders staff. They never read their emails. Honestly the worst dealings I’ve ever had with a letting agent in all my years of renting. If you are a tenant, I’d avoid any leaders properties like the plague.

Daniel · 16 June 2023

★★★★★ 1/5

Google

Even a 0 star is too much for them. Complete liars. Avoid this agency in any circumstances. They advertise properties two months earlier and tell you that you can't do a physical viewing. Then with pictures and video trick you into signing the contract. My contract started four days ago, but the flat is a mess. The toilet flush does not work and I tried to get a shower, but the bathroom flooded with water. The plumber can't fix it until next week! The property manager, Vickie, tells me to put my hand in the water to flush the toilet!!!! Everything such as the fridge, sofa, etc. is out of function and needs replacing. They have not even thrown out the last tenant's mattress topper and kitchen stuff. If you do not want to get your life ruined, do not go to this agency.

Maryam · 16 June 2023

★★★★★ 1/5

Google

We rented from leaders for a student property but we had nothing but issues with them as a company. Poor communication between ten members meant multiple phones had to be made then thinking we had the issue resolved turned out still not to be . We was delayed 3 weeks into moving in to the property due to poor communications and paperwork not completed after phone calls with them confirming it was all sorted. Furthermore issues within the house are poorly dealt with taking weeks to fix and often have to ring multiply times with little to no answers. As a housing company they have been awful would not recommend to other students. Also a lot of reviews have blank name here are faked

Kaitlin · 16 June 2023

★★★★★ 1/5

Google

Initially all went well and we had started signing the contract for a property, then A DAY BEFORE the move in date we were given we were told that it was no longer available despite having already paid the holding deposit. We were then shown another property which was meant to have the same move in date and agreed to it. While we were waiting to receive keys we were told AGAIN that this property would be unavailable. We decided to look elsewhere and it took TWO MONTHS of chasing down before we finally received a refund for the holding deposit of the first property. I would strongly recommend that anyone avoid this company unless you are seeking a stressful and tedious experience.

Abraham · 16 June 2023

★★★★★ 1/5

Google

Student housing - Always took months to get back to us and sort anything out. When we left we had cleaned the whole house but we got charged a lot of money for cleaning (place was disgustingly unclean when we moved in and we had to do a deep clean ourselves so it seems unlikely they will have actually decided to clean it this time. We provided photos of the conditions when we moved in but we were ignored). One of my housemates asked for receipts of the cleaning to check if they had actually hired a cleaner, his request was ignored. Me and my 2 housemates have sent multiple emails trying to sort this out but leaders has now just decided to ignore all our communication, similarly to when we tried to sort anything whilst living there. Just a scam to keep our deposits as a lot of landlords and estate agents do with students. I would not reccomend.

Lizzie · 16 June 2023

★★★★★ 1/5

Google

Cannot believe this company has more than even 1 star rating. By far the worst experience i’ve ever had with a company. And this isn’t a one time experience but a repeating situation since August last year (2021) still on going. Where to begin! - handed property over uncleaned with tenants property still in - mould everywhere in the appliances, on the walls - no electricity, no system for doing it eventhough it was bills included so we are stuck doing it - no contact with landlord - never call back, or respond to emails - empty promises on phone calls - took a month to come fix a leak in the bathroom that leaked through the carpet - took MONTHS to get heating working They really don’t care about tenants - especially students - in the slightest. Take your money and run.

Sarah · 16 June 2023

★★★★★ 1/5

Google

On completion day, I was met with a barrage of issues that Leaders should have been prepared for and resolved. The most frustrating of these was their inability to hold spare keys for the property. They will conveniently say that they don't have to legally to cover thier inadequacy in managing their vendor. This basic oversight meant that I was unable to access my new home on time and had to scramble to locate the keys from the previous owner. Additionally, Leaders failed to ensure that their clients complied with the law. As per the legal requirements, the previous owners should have vacated the property by the time completion took place. However, this was not the case, and I was left in a difficult situation, dealing with the previous occupants who refused to leave the property. If you're buying through Leaders, I recommend you don't!

A · 16 June 2023

★★★★★ 1/5

Google

I had a very frustrating experience with this letting agency. They failed to show up for property visits despite scheduling them with me, causing me to waste time and come home early from work. Additionally, they consistently sent me incorrect files and information via email that were meant for other tenants, indicating a lack of organization and attention to detail. It's clear that they don't know how to keep their records straight. Overall, I would not recommend this agency to anyone looking for a reliable and professional service.

Sercan · 16 June 2023

★★★★★ 1/5

Google

Absolutely appalling service from letting department. Happy to take tenants money and never inspect the house. Not habitable. Repairs never acted on without endless chasing. No action taken when communicating with the landlord. Only began to interact when council undertook inspection reports. Palmed off through complaints process too. Shocking service and shocking property - steer clear and find a better letting agency. Manager avoids all contact. The 5 star reviews are a laugh - most of the staff mentioned have left, probably written by family members. And interestingly only 5 stars or 1 star reviews - no middle ground - very suspicious!!! And the replies to the 1 star reviews are all exactly the same bland brush off. (Wouldn't let me leave a no star review!)

Bethan · 16 June 2023

★★★★★ 1/5

Google

I hate to leave this review but unfortunately I had a bad experience here. The team was very uncoordinated and didn’t communicate well. They told us we could pay our rent 6 months in advance, so we did but they told us after we sent the money that we cannot pick up the keys an hour before we were about to leave.If we didn’t have a plan B we could have been homeless. Had to wait over a week for our money back. They also didn’t respond to emails in a timely fashion and wasn’t much help with questions we had. Also had no help when it came to organising our gas + electric.

Natasha · 16 June 2023

★★★★★ 1/5

Google

I am a current tenant with Leaders Letting Agency in Nottingham. Leaders are completely unprofessional, rude and incompetent. I live in a student house with three other nursing students. Leaders have left us without warm water to any tap from September until March, and no warm water in the shower for a month - and yet to be resolved with multiple complaints made. We had a leak from our shower into the kitchen that took 6 weeks to be resolved, but resulted in a cupboard below to go mouldy causing the contents to also be mouldy and unusable and this too is yet to be fixed despite constant complaints. We had our management keys taken from the branch without our permission, and was told they hadn’t had them since November until January and again in March a contractor informed us Leaders again did not have our keys and gave them to a contractor without our permission. We have had multiple different property managers, and are currently left without a property manager meaning we are having even worse communication. We have had numerous issues with Leaders regarding communication as they persistently pass us between staff members and do not communicate with each other leading for issues to be unresolved. We have sent emails to the customer care team, as stated per their formal complaints process, as well as branch manager and have received no response or a dead end response, and it is completely unacceptable. Leaders will promise a call back but will never call back and you will be left chasing them. Even before moving into the property we had endless issues as they would assure us everything had been complete and then contact us stating we had outstanding tasks we were unaware about. They were happy to take our deposit and our money and leave us without any update on further steps. We were calling multiple times a day chasing them to find out what we need to do. They moved is in late to our property and we still had to pay for those days we were not in the property despite it being their fault.

Shannon · 16 June 2023

★★★★★ 5/5

Google

We had a superb experience from Leaders for finding a right home for us when we are still not yet located in Nottingham. Theo has done a great job by assisting the whole process, he is helpful and responsive to our questions. Though we had some issue on the day for getting keys. Things are soon sorted out in timely manner. Overall we were satisfied with the service. I have already recommended him to my cousin for finding another suitable home.

Hor · 16 June 2023

★★★★★ 5/5

Google

Thank you, for the great team from Connor who initiated our query in our lookout for a suitable property to be rented and CJ who coordinated our viewing and application to Jamiel in finalizing the references and everybody at Leaders who tirelessly contributed in ensuring a smooth transition in to our new rented home. It was a pleasant and delightful experience, we wish the entire team all the very best. From Semege & family

Sepalika · 18 November 2023

★★★★★ 5/5

Google

Amazing service from the team at Leaders when my Landlord advised property would be needed back. The team especially Michelle sorted a new home within days and kept me updated and supported throughout! Ive never had service from an estate agent like this! Would highly reccomend both Sherwood and Belper branches and Leaders to all!

Anth · 17 June 2019

★★★★★ 5/5

Google

I went onto Leaders website had a few phone calls with CJ he was extremely helpful and proactive, he managed to get me in for a viewing around my work hours. He helped me fill out an application on the spot. Answered all my questions Definitely the easiest and quickest letting agency i’ve dealt with. Thank you for your help, can’t recommend him enough. Just waiting see how my application goes. CJ a good guy

Ashley · 19 October 2023

★★★★★ 5/5

Google

My husband and I had a great experience with Leaders property agents. Josh - one of the viewing agents who showed us the property at Nottingham- was very professional, confident and swift in his work. He answered all our questions, talked to us nicely (and turns out we all from the same Uni. Extra points for that). Would highly recommend.

Dr · 11 August 2024

★★★★★ 5/5

Google

Lauren Surgery has been amazing. She was knowledgeable and pleasant.

Haider · 13 October 2025

★★★★★ 5/5

Google

Dear Theo Grant and team I would like to express my warmest gratitude on the service that you have given me in regards to getting a place to stay. From Tony

Tony · 16 June 2023

★★★★★ 5/5

Google

Alex was our point of contact, and couldn't recommend her and the team highly enough! Alex was extremely professional, kept us updated and made the whole process of moving really easy. Always polite and conscientious, she has been a great help to us during our move.PositiveQuality, Professionalism

Emma · 16 June 2021

★★★★★ 5/5

Google

My experience with Leaders was nothing short of fantastic. Special thanks to Theo, for helping me find my desirable home and responding to all my quires. Highly recommed them!

Afnan · 21 July 2023

★★★★★ 5/5

Google

Thanks to Lauren Surgey for her brilliant consulting skills

Andrea · 13 October 2025

★★★★★ 1/5

Google

I was not happy with the service I got after I payed a deposit and a month's rent I was told I needed a guarantor at the last minute which I wasn't happy about as I was told everything was ok and ready for me to move in but it wasn't so I keep ringing and ringing asking for my money back it taken 7days to get it back I shell not be using this place again 🤬🤬🤬

Carrie · 16 June 2023