Leaders Lettings Nottingham reviews

★★★★★ 5/5

Google

I've recently secured an apartment through Leaders and I am beyond happy with their service. This is my first time renting through them. Everyone has been so friendly and honest, and I recieved immediate help when I was confused about some application steps through their portal. I've recieved daily communication as things are set up. I feel secure with Leaders and know I can approach any of the team for anything I need.

Jessi · 16 June 2023

★★★★★ 5/5

Google

Joelle was very friendly and gave me all the info I needed! Would 100% recommend.

Kato · 16 February 2024

★★★★★ 5/5

Google

Kully was very helpful and profesyonel. Top agent Will recomdand this agent

Eşref · 16 April 2024

★★★★★ 5/5

Google

I enjoyed working with Leaders to move my family to our new home, the entire process was smooth, anuick annd easy. Kulvinder, our agent was truly kind, helpful and patient. He communicated well and kept our interest at the top always. I would definitely 100 percent.

Gethrude · 1 December 2024

★★★★★ 5/5

Google

I moved into my property around a year ago with Leaders, during the move in Abbie and Lindsay were very helpful and ensured that my application went through quickly and allowed to achieve my move in date. Since I've been at the property luckily I've only been burdened with one or two maintenance issues, the property management team, particularly Michelle, have been excellent and extremely prompt in dealing with my issues, once of which was a block management responsibility but Leaders went above and beyond to take the extra time out and resolved my problem.

Jamie · 17 June 2018

★★★★★ 5/5

Google

Kully was a very good agent. Would highly recommend him.

Sean · 16 April 2024

★★★★★ 1/5

Google

DO NOT GO WITH THESE AGENTS. I am so happy I have moved elsewhere, the 6 months with leaders as my letting agents were awful. Emails and calls ignored constantly, problems with the flat were never fixed and now they have been ignoring my emails and have been holding onto my deposit for over a month for no reason at all!! All they cause is stress.

Annabelle · 19 October 2023

★★★★★ 5/5

Google

Tom Moult was the agent helping me through the rental of a room in Nottingham and made it super easy and quick to get through the process. Really appreciate the help and would recommend the estate agents to others!

Shiv · 16 June 2021

★★★★★ 5/5

Google

Having bought and sold many houses over the years, I have had some Awful experiences with estate agents, that have left me always a little guarded and weary of them. No such need with Leaders, Phillipa was a class above the rest. Efficient, friendly, informative and worked hard to get the right result. I have no problem in recommending them to anyone, and should I look to sell or rent my house, I would definitely be calling them first. THANKS A MILLION

Mat · 17 June 2017

★★★★★ 5/5

Google

I would to thank Theo who assisted me on getting a house, his service is so amazing, keep it up Theo.

Kelvin · 21 July 2023

★★★★★ 5/5

Google

Kulvinder has been really helpful, he goes that extra mile. Well appreciated.

Angela · 16 February 2024

★★★★★ 1/5

Google

We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date was changed to 31st of August, today I got a call to say it won't be ready until 9th of September, that's nearly another 1 month after the agreed move in date, which was originally scheduled for the 12th of August! Bare in mind that I will become homeless any minute as I supposed to move in earlier and that I am also pregnant, and they want me to move in to a property at 38 weeks prengnat and what if this will be postponed again?! Very unprofessional! I am absolutely shocked! If you don't call or email and chase them up it seems that you don't get a reply for days! Absolutely fed up with the entire situation and I can't believe that I will end up being homeless and pregnant! The level of stress just hit the roof!NegativeResponsiveness, Quality, Professionalism

Paulina · 16 June 2022

★★★★★ 1/5

Google

This agent is not professional neither honest, they made me pay 155 pounds as a deposit over the phone, they called me that day when I requested a vewing while I wasnt in UK, they sent me pictures and a 3d for the apartment instead of a live video phone call. I told them i need to see how it looks now, they kept changing their words, on employer would say that the pictures are few months olds, another would say few weeks old, they kept telling me I have to pay deposit right now over the phone before even sending any documents, I was misinformed about the starting date for payment, plus I wasn't provided any documents I was instead rushed into paying the deposit over the phone, without even mentioning that is non-refundable. I didnt feel safe to continue so when I informed them about all these issues they refused to give me my money back and kept calling trying to sort things but they said nothing new. I never received my money back and I am now glad that even when I didnt receive money back that I didnt continue with this agency, I also had another incident with them the previous year, i should have listened to my doubts about this agent in the first place

Noha · 16 June 2022

★★★★★ 1/5

Google

I would not normally leave a negative review but the experience I have recieved has been so appauling that I have no choice as I would not ever want someone else to go through the same experience. I was a previous tenant through a rented property of Leaders and since leaving, the after service that I have received from this office has been appauling and unbareable. I have vacated the property so am therefore no longer in a tenancy and also no longer liable to pay Leaders my rent. However, they are chasing me for rent arrears consistently. They have been notifed by the owner of that property that he has a new tenant in the property now. I have spoken to head office who pass me back to the office, but the office (Nottingham Branch) dont help either. I have received emails threatening me with legal action if I do not pay, when I have proof that I am not liable for any costs and I have also had money taken from my bank fraudently which I have had to fight to get back. I have also had emails stating that someone from Leaders will attend the property so I am aware that the Landlord has had to change the locks, out of his own pocket, to ensure the safety of the new tenants. I have tried to stop Leaders from putting pressure on me when I am no longer a tenant of theirs but they dont want to do anything so therefore deserve a bad review.

Beth · 16 June 2022

★★★★★ 1/5

Google

Had a property viewing at half 4 today, rang Leaders to double check the apartment number only to be told there wasn’t a booking and the landlord has actually taken it off the market. So all in all I messed around getting ready, literally coat and shoes on ready to leave (bare in mind I did a night shift last night and didn’t finish work until 7am this morning and I’m back on at 9pm tonight!) Had my partner rush home from work to fit it in only to be let down anyway. Had we actually got the flat no one would have been there and we wouldn’t have known any different! communication would have been great!!

Jordan · 16 June 2022

★★★★★ 1/5

Google

Worst estate agent I have ever experienced: misleading, unprofessional and unfit for purpose. We arranged to move into a property through Leaders on 1st July. Despite signing a holding agreement on May 10th, we had to chase up Leaders to receive our tenancy agreements, which we only received 2 days before our move in date, which we felt was unprofessional. The inventory was conducted on July 1st, meaning the faults identified could not be rectified prior to us moving in. As a result, we moved into a property that had clearly not been cleaned by the previous tenants: there were stains and hair on the carpets, crumbs on the kitchen sides, and even a stained mattress (pictured). All of this was reported in the inventory, which means Leaders were happy for us to move into a dirty flat- not what you'd expect from a letting agent that boasts its 5* google reviews. We are now 10 days into the tenancy, and I am still paying for a furnished flat in which I'm having to sleep on an air mattress, as we do not know when the replacement mattress will be provided. We also emphasized how we would need parking for two cars, and when we signed the holding agreement we were assured this wouldn't be an issue by Leaders. When we moved into the property, we were provided no information on how to access the car park (when we called, staff didn't even know where parking was for the building). Despite being told parking for two wouldn't be an issue, we were only provided with one key to access the car park. Leaders told us we were authorized to contact property management for a second. When I did so, I was told Leaders had no authority to authorize this, and that we had been misled, as the flat is only entitled to one key to access the car park. Furthermore, electrical faults were identified, and the flat was deemed "unsatisfactory" and "potentially dangerous", yet Leaders still did not postpone our tenancy start date to accommodate this. They allowed us to move into the property knowing this, and only providing this information 5 days after our tenancy had started. Leaders have been slow to address every issue we have raised with them- our flat still hasn't been professionally cleaned (which given everything we know about COVID-19 should be a basic requirement between tenancies). We are still waiting for electrical faults to be repaired, and as I have said I am still sleeping on an air mattress. We feel the landlords who pay leaders are their only priority- not the tenants- and we are feeling the full consequences of this way of management. If I could give 0 stars, I would.

Stevie · 16 June 2022

★★★★★ 1/5

Google

Personally not recommended! Applied for a property to rent with Leaders of the 11th of April, and still didnt manage to move. I had soo many miscommunication and others issue such is delay in every step. Today also, I had to rang 3 times still not got things shorted, is always someone will call back and no one actually does. My personal experience with them was really bad and difficult! Moving property is already very stressful and top of it all this I had to go through was not the best experience.

Mim · 16 June 2022

★★★★★ 1/5

Google

(1 star coz 0 isn't an option) Been messed about for over 1 month. The easy part was keeping me hanging with a deposit, When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a exchange property that didn't suit me and I asked for the holding fee to be returned. It took 2 weeks for that to be agreed and a form to be sent over, i signed the form, it took them another week too sign it on their end and from then 3-5 days for a refund ... but guess what ... there was "an issue" that no one bothered to tell me about it till I called again asking for my money. The issue has been sorted now and I need to wait another 3-5-10-25-38 days. Rubbish !

Cristian · 16 June 2022

★★★★★ 5/5

Google

Upon move into the property, we had numerous issues that have needed to be sorted. Thankfully, our experience with our Property Manager - Abbie Green - has been excellent. She has been extremely accommodating and helpful throughout, providing assistance with a variety of different issues. She has worked to solve our problems as soon as she has been made aware of them, updated us regarding progress, and liaised with us regularly to confirm that things are being done. She has been extremely responsive over the phone and over email, and has always been warm, friendly, and willing to provide assistance. We'd like to thank her for everything she has done - her incredible efforts have gone a long way. A five-star member of the Leaders team.

Rebecca · 16 June 2022

★★★★★ 1/5

Google

Hopeless agency not professional at all booked me 3 viewing and cancelled 2 at the last moment and one when I reached the apartment no one was there and when I called got to know that the house is already taken. Never use these people very inexperienced and unprofessional specially Raheem, CJ, Joelle

Julie · 26 June 2024

★★★★★ 5/5

Google

CJ was really helpful and knowledgeable about the type of house I'm looking for. Was nice to talk to a letting agent that isn't just trying to get you into any old house and is actually looking out for the best deal for you in the area you want!

Tara · 21 August 2024

★★★★★ 5/5

Google

Really helpfull and friendly. Very knowledgeable and chatty. Would highly recommend. The man we delt with CJ was very friendly and really down to earth. He was a really nice guy. If your planning on moving would highly recommend using these guys and make sure you ask for CJ.

Hazza · 21 August 2024

★★★★★ 5/5

Google

Joelle was so nice at the viewing thankyou

Mona · 16 April 2024

★★★★★ 5/5

Google

Joelle was great showing us around the property!

Imogen · 16 April 2024