Leaders Lettings Nottingham reviews

★★★★★ 1/5

Google

If I could give them star in negative, i will. They have failed in everything from taking offer to check in. Negligence in duty of care to inform that you will have different managing agent. When you deal with them, you will be treated like hot potatoes. They will chase you for 5 star review then no response at all. Dont be fooled, stay away from them. We have done biggest mistake by choosing them. Clearly ignorance in everything. Worst communication ever you will have. JUST STAY AWAY.NegativeResponsiveness, Quality, Professionalism, Value

Jay · 16 June 2021

★★★★★ 1/5

Google

I have never been so shocked and humiliated by company before in my life. I am a real believer in customer service...but i also treat people as human beings. This company have offered a property to let but had failed miserably from the start..at the viewing the office junior was sent..he asked me to guide him to the property address..ok then he knew not were the keys were held..and wasn't sure what rooms were for rent..ok so I assisted him and decided I would still accept one of the rooms..bless him..ok so I now secure a down payment on the accommodation done...then told 1 day prior to moving in the prop was no longer available.....wow ok so a refund then....well..theses guys lied saying it was on its way..1 week later them told I had to fill a refund form in...really. you said it was on its way?...oh that lie...sorry..yea. send the form back and I will get your money sent back fast track..lol...oops that will take a week as it's not that simple...thats the boss telling me it's such a complex process i wouldn't understand..look these guys are a complete Muppet show..they have effectively robbed me as I can't trust my money will ever be refunded if they lie with impunity..stay away good people. No professionals here..

Vinny · 16 June 2021

★★★★★ 1/5

Google

Amending my review to match my feelings after moving in with this estate agent:- to say it went downhill would be an understatement. We were told that we would be offered a discount with a particular energy company that the house was supposedly already signed to, and it was to our sheer disappointment that the house was in fact not signed to this company and after contacting said company they had no knowledge of this special discount. You'd think that the one thing an estate agent would get be able to get right would be ensuring all the keys were given to us but nope, two of our keys went missing while in their hands. The most painful thing of all though is how many attempts to contact them it took for us to get a direct answer about either of these issues.PositiveProfessionalism

James · 16 June 2021

★★★★★ 5/5

Google

I cannot recommend the team in Arnold highly enough and they were not even our agents. It was a rather difficult conveyance, taking close to 10 months from acceptance to completion and I can't blame the lockdown either! Yvonne and Lauren have been utterly fantastic. Every stall was met with professionalism, integrity and most importantly, humour and a positive attitude. The whole chain came close to collapsing several times due to issues with our purchase and the never ending delays, but the team at leaders kept pushing forward. Countless times going above and beyond to keep us informed and liaising with all parties. Not all Estate Agents are heartless, target driven automatons, leaders have proved that to us. Bravo guys, we did it. Thank you so much.

Polly · 16 June 2021

★★★★★ 5/5

Google

As a first time private renter, I had a lot of questions and a lot of worries, but the person I dealt with was INCREDIBLY reassuring, kind and friendly. They offered to build me a profile so that if the place I was applying for didn't go through, they could send me other places that came up. Luckily that wasn't necessary as my application was accepted and within an hour and a half I had a place! So professional, super quick, they have adaptable options to suit anyone, I truly couldn't recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value

DeludedFall · 16 June 2021

★★★★★ 5/5

Google

Giving a massive 5 stars to Jamiel at the Nottingham branch he has been amazing! Although we’re still on the hunt for a house for me he is doing all he can to make sure I find something I like & within my price range! So so friendly on the phone & if I miss his call he always leaves me a voice message to get back to him! Answers all my questions nothing is ever too much! If your wanting to rent/ buy a property & want someone friendly & really helpful.. he is your guy! 100%!PositiveResponsiveness, Quality, Professionalism

Al.94x · 16 June 2021

★★★★★ 5/5

Google

Me and my friend booked a viewing for a property with Owen, he was super friendly, understanding and organised it quickly. Unfortunately, the landlord let the property before we had the viewing - but Owen couldn't do enough over the next few days to try and secure us a property that was suitable for our requirements. I was genuinely astounded by the high quality of service and commitment, coming up with several property options, all great choices that he had personally searched for. Thank you, Owen! You and Leaders made the house hunt a lot less scary knowing that someone was there to help.

Oliver · 16 June 2021

★★★★★ 5/5

Google

I would highly recommend using this company, as when selling my property, all staff I had contact with were knowledgeable, efficient and could offer sound advice when needed. They kept me updated at all stages and also gave updates after viewings. Staff at this branch offer the rare combination of effective communication, professionalism, knowledge to allow me to be able to trust them throughout the process and relax.. yes.. actually relax! I knew that they had my best interests at heart without viewing any person involved as a commodity either. I have also rented a property with this company via a sister branch and found the same excellence of care also. Very rare combination of excellent service, sound values and quick results.. would/will use this company again, whether using them to sell, rent or in the future will trust to also buy through! I have already recommended this company as we all need to know about the estate agents we can trust and who will also getting results.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 16 June 2021

★★★★★ 5/5

Google

Absolutely seamless, faultless service. I felt well informed and cared for, more then just a customer. I don't need to chase them at all for any information and any questions I had were answered carefully and Courteously. There are still landlords out there that accept dogs, and the landlords are lovely too! Such a win win. I absolutely love my home move gift box, and the golden envelope is a cute touch, made me feel special. 😍 Thank you to all of the team. Well deserved 5 stars and highly recommended!PositiveResponsiveness, Professionalism

Mrs · 16 June 2021

★★★★★ 5/5

Google

Very easy to deal with, thank you so much, also a special thanks to Tayo Harrington, & Karen Beach who helped us with good advice and support at every stage of our purchase. I would highly recommend Leaders estate agents.

Gavin · 17 June 2018

★★★★★ 5/5

Google

Me and my girlfriend had a great experience with CJ renting our first proper flat, overcame many issues and got us sorted. Really nice helpful people and was good to have someone I got on with as he was so friendly. Thanks guys

Atticus · 18 August 2024

★★★★★ 1/5

Google

Super disappointed with the service. I paid holding fee two weeks ago and didn’t get any response from the agent. Then when i asked refund they said the agent i connected was not a permanent stuff and can’t make the refund. Whether she is permanent or contract is your problem. For me, she represented your company. Anyway i lost my GBP 250

Sahan · 16 June 2023

★★★★★ 1/5

Google

Literally the worst agency I’ve had to work with. I’ve been having the same issue since before I moved in the property and till this day . Almost 3 months post moving in , i am still going back and forth with them. They always say they will sort it out but they never do anything!

Thabani · 18 November 2023

★★★★★ 5/5

Google

Owen was fabulous! Super friendly helpful and professional. Answered all my questions. Thank you for helping me and my family find our new home!

Robert · 16 June 2022

★★★★★ 1/5

Google

Wouldn't want to deal with at all!!! The only reason I know of this company is by them obtaining my information via the Land Registry and using it for Marketing purposes illegally!!! No I won't be using you for any of my properties as you as using underhand methods that can't be stopped due to legal requirement to have the information there. But it is not to be used for marketing!!NegativeQuality, Professionalism

Stephen · 16 June 2022

★★★★★ 5/5

Google

The staff at this agent were incredibly welcoming and helpful throughout our renting process. Jamiel Robinson has amazing communication skills and knows what he is doing. I definitely recommend it. Thanks everyone.

Gomaa · 15 January 2025

★★★★★ 5/5

Google

Leaders have been amazing, I cannot recommend highly enough, so professional and responsive, incredibly helpful and friendly. It’s been an absolute pleasure liaising with them, they’ve worked so hard securing proceedable people for our viewings. They provided overshoes for the viewings and advised re Covid etc. Ultimately, over just one weekend of viewings (of which they’d scheduled 19), we had multiple offers and sold within hours. Excellent service, not the cheapest but worth every penny as they’ve sorted all the legal side and validated/vetted people thoroughly, putting our minds at rest. Thank you in particular to Lauren, Sandra & Paul in the Woodthorpe office :)PositiveResponsiveness, Quality, Professionalism, Value

Jo · 25 October 2020

★★★★★ 5/5

Google

Tom was the man that helped me, he was amazing , understanding and really patient . He helped me understand the process and made it alot easier for me

Michael · 16 June 2021

★★★★★ 5/5

Google

Joelle from Leaders Nottingham provided exceptional service throughout my rental process. Her professionalism, friendliness, and efficiency made the application smooth and stress-free. Joelle's prompt handling of queries and her patience were greatly appreciated. Renting through Leaders agency, especially with Joelle's assistance, has been a great experience. Highly recommend her services!

Hail · 16 February 2024

★★★★★ 5/5

Google

Been with leader's for close to a year and their service has always been patient and professional. Sarah & Jake both helped a lot when it came to a tenant moving out, explaining exactly what needed to happen which put my mind at rest. Connor has also been great throughout addressing any concerns I had and resolving them quickly. Look forward to continually working with them in future.

Sunil · 26 August 2022

★★★★★ 1/5

Google

If I could give a - review I would The most unprofessional, inept law breaking property I have ever encountered & my work back is as a nationwide letting insurance provider. Provide unqualified contractors, serious dangerous failures in property management. Discriminate tenants less favourably than landlords in repairs & insurance / deposit hold. Property ombudsman, ARLA, Shelter legal services & solicitors all confirmed they are in various legal breaches including disability discrimination, victimisation, failure to maintain adequate property standards & harassment. Got to say Holden Copley are in a different league in professionalism & service levels.

Rebecca · 16 June 2020

★★★★★ 1/5

Google

Worst experience I've had with an estate agency ever. At first I'm told the price of the place is bills inc and then I'm told it's not and it's my fault that I hadn't seen it not-mentioned on the ad. The landlord then decides to extend their vacation and not provide the paperwork needed for my move-in. I had to stay in a 3rd airbnb for a week, spend a tremendous amount of money which they told me would later be deducted from the 1st month's rent. So one day before the official move-in he calls to say he decided to rent the place to a relative of his. Currently trying to get my deposit back and will be going to the citizens advice office for this. The agency assisted me 0% in this and appears to have known nothing. Ashley did try to help, but it was in vain.

Violet · 16 June 2020

★★★★★ 1/5

Google

I had the worst experience with this renting agency. I had to chase them on every occasion, they promise to get back to me but they never do. They do not follow up promises or consider its important to keep their clients up to date with what's going on with the property. It took an official complaint to resolve a matter after 6 months of chasing. They always have an excuse why the matter was not followed up. Th bottom line- stay clear from Leaders!

Iryna · 16 June 2020

★★★★★ 2/5

Google

Staff were friendly, booking process for viewings was fast and efficient with no problems and was even allowed a second viewing after holding deposit on the day I requested it. Sometimes didn’t get a call back on some organisation issues. Often had to prompt. Nothing had been done I had asked for before moving into the property. Still chasing the work to be done. Would recommend asking for Ashley or Becca both were fantastic and 5 star employees they got things sorting quickly during the letting part of the process.

Lily · 16 June 2020