Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI enquired through Leaders Letting Agent regarding a property to rent in Nottingham. No sooner had I sent the request in, I received a response back within the space of 30 seconds! Talk about being on the ball!
I was able to clarify my specific property criteria to numerous team members. Who obviously took pride in sharing their experience of working closely with their clients seriously.
I was able to secure a property that day with no hassle! Many thanks to the Nottingham team! Excellent service with no hesitation to help further when needed! Would recommend highly!PositiveResponsiveness, Quality, Professionalism, Value
Michael · 16 June 2020
Agent replied · 15 June 2024
Hi Michael Green,
Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Leaders Estate Agents Nottingham
★★★★★ 5/5
GoogleGreat company, good communication, help me out a lot and responded to my enquiries. Special thanks to Luke. Would highly recommend
Simeon · 16 June 2022
Agent replied · 15 June 2024
Dear Simeon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI was in contact with Owen while trying to find a suitable property to rent. He was incredibly helpful and professional throughout the process. Within a few hours he had found me a suitable flat, negotiated with the landlord and had it all sorted. What is normally a stressful and drawn out process was so easy and I really appreciated the help and excellent communication from Owen. Thank you!
Alexandra · 16 June 2022
Agent replied · 15 June 2024
Dear Alexandra
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have recently sold a property with Leaders and was really happy with the service that Lauren and Paul provided. They were quick to respond to my queries and they kept me informed with feedback from the viewings and from the offers they received. Also Yvonne in the sales progression team was also really good at providing updates during the sales process. I would recommend Leaders to anyone who wishes to sell their property.PositiveQuality, Professionalism
Chris · 16 June 2021
Agent replied · 15 June 2024
Hi Chris Latimer,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nottingham branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleBeen with leader's for close to a year and their service has always been patient and professional. Sarah & Jake both helped a lot when it came to a tenant moving out, explaining exactly what needed to happen which put my mind at rest. Connor has also been great throughout addressing any concerns I had and resolving them quickly. Look forward to continually working with them in future.
Sunil · 16 June 2022
Agent replied · 15 June 2024
Dear, Sunil Jobanputra, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI really love the attitude of the agent. He was extremely helpful and patient. Eager to answer any question you ask. And for the first time since being in this country, I met an agent who gave me a ride......so awesome. I couldn't have asked for a better agent
ELOCHUKWU · 17 January 2024
Agent replied · 15 June 2024
Dear Elochukwu Igweanya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKully, a refreshing and redeeming experience with estate agents in the UK so far. He made the process of renting a home so seamless unlike my previous experience. He deserves 5 🌟 for being so kind and supportive! …
Christabell · 26 July 2024
Agent replied · 25 August 2024
Dear Christabell Aliyu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleDue to move into a new property tomorrow and still haven’t received a tenancy agreement from Leaders. Slow and inefficient, have to be chased every little step of the process, which is incredibly frustrating and not what anyone needs when they already have to deal with the stress of the move.
Dimitrina · 18 November 2023
Agent replied · 15 June 2024
Dear Dimitrina Koleva,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleThe service Leaders has provided was very poor. We lived in a house for 3 years and nevertheless we've been good and paying tenants, we received a section 21 notice to vacate the property, totally out of the blue with no warnings and in a stressful time for tenants (got to submit my PhD thesis in a month after the vacation date). Who knows how much deposit I will be given back even.
A poor service with twazzler landlords too lazy to perform any crucial repair at the house in 3 years (bedroom window did never entirely shut nor they repaired the leaky roof or fixed those roof tiles found on the ground in the front door -someone might have been injured-).
Leaders should improve the selection of the landlords they want to work with and comunication with their own tenants.
Damiano · 17 June 2019
Agent replied · 15 June 2024
Hi Damiano we regret to hear of the experience that you have had with us and our team in Nottingham throughout your tenancy, we consistently strive to deliver exceptional service to our tenants during their dealings with us so it’s discouraging to hear you feel you didn’t receive this from us on this occasion. We can appreciate how disappointing it you may have been for you to learn that notice was being served with the Landlord seeking possession of the property. After speaking with the team Nottingham I do not believe that this notice being served was completely unexpected as the main reasons for notice being served were due to the yourselves falling into rent arrears a number of times throughout the tenancy and the condition of the property; it can be noted that the credit control process which we undertake to obtain outstanding rent arrears does advise that rent remaining unpaid can lead to action being taken which could jeopardise your tenure of the property. We’re saddened to read that you feel crucial repairs were not attended to throughout the tenancy, here at Leaders we are contracted by the Landlord as their managing agent to act under their instruction throughout the tenancy and this means that if any maintenance issues are reported to us we are required to relay these onto the Landlord to seek their instruction and authorisation to proceed. We will always advise our client landlords of their statutory repairing obligations but sadly as we are not party to the tenancy agreement this means we do not have the authority to enforce any works to proceed without authorisation as this would be in contradiction of our clients instruction. In order to provide some transparency for you around the deposit release process at the end of the tenancy a check-out report will be produced noting the condition of the property at the point you vacate, this report will be compared with the inventory report produced at the beginning of the tenancy as well as the amendments you supplied. If the check-out report notes any items which fall under the responsibility of yourself as a tenant then we will discuss these with the Landlord to enquire whether they wish to propose deductions from the deposit and if they do then we will enter into negotiations between yourself and the Landlord around these. We hold the deposit as Stakeholder as instructed to by the Landlord and due to our position as Stakeholder this means the deposit cannot be released without the written consent of both Tenant(s) and Landlord so if there is anything that is proposed as a deduction from your deposit then it will not be deducted unless it has been agreed to by yourself or unless a dispute is raised with the Tenancy Deposit Scheme. We recognise the importance of our customers comments about their experience with us as ultimately its feedback such as this which allow us the opportunity to evaluate our service and see how we can improve moving forward. After taking the above into account I do not believe we have acted incorrectly however we would like to offer our apologies that you feel the service you have received from us has not been up to the high standards expected of Leaders. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
★★★★★ 5/5
GoogleKamil is a credit to your company! Wonderful, very clear, really nice and friendly, very understanding!PositiveResponsiveness, Quality, Professionalism, Value
Ellie · 16 June 2022
Agent replied · 15 June 2024
Dear Ellie Buttrick,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleOn the phone to a chap named Kully Landa, very well spoken and he gave me some great advice on numerous properties, excellent service and a great property agent 👍 …
Raval · 17 November 2024
Agent replied · 8 December 2024
Dear Raval Singh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI will recommend Leaders to anyone who is looking to get a property in the UK. If you are in Nottingham please ask for Theodore Grant. He has a fantastic customer service and remembers his clients by name. He will make you feel at home throughout the application process and provides timely feedback.
Olorunfemi · 19 September 2023
Agent replied · 15 June 2024
Dear Olorunfemi Oba-okojie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAvoid Leaders at all costs. They are totally incompetent and professionally negligent . They are only interested in grabbing money and deliver a disgraceful service to both landlord and tenants. If I could give no stars I would.
Mike · 26 July 2024
Agent replied · 25 August 2024
Dear Mike Orme,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleFantastic service especially from Yvonne using her experience and lots of patience with me to purchase a property. The communication and aftercare service from Megan and Leah was second to none. Well done.
Les · 17 June 2018
Agent replied · 15 June 2024
Hi Les, thank you for your wonderful review! We are really glad you had such a great experience with us.
★★★★★ 5/5
GoogleHad a wonderful experience with the Nottingham Leaders Estate Agency. Joelle in particular took great interest in my enquiries, and was very helpful in helping me find and secure a flat as a student!
Yousuf · 24 September 2024
Agent replied · 24 October 2024
Dear Yousuf Rickett
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI wish to commend the professional and brilliant encounter I had with CJ yesterday at the property viewing he conducted for me. He was very professional, cordial, detailed oriented, very enthusiastic about how he went about his work and very patience too. I just wish most Estate Agents did their jobs like him, thanks again CJ.
Lu · 16 June 2023
Agent replied · 15 June 2024
Dear Lucky Edah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy first property viewing with CJ was exceptional. As a newcomer to renting, his guidance was invaluable, making the process clear and less daunting. CJ's professionalism, knowledge, and genuine care for my needs stood out. Highly recommend him for anyone looking to rent.
Ethan · 16 April 2024
Agent replied · 15 June 2024
Dear Ethan White
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJacob is a star!! He helped me a lot, he helped me to rent this amazing flat and answered all my questions, and believe me there was a lot of them! The branch as a whole was very efficient and informative and very quick to reply and deal with all my queries! So thank you Leaders Nottingham and a special thanks to Jacob!!!
Nikolett · 17 June 2019
★★★★★ 5/5
GoogleThe experience with Leaders over the year was good. The agents were helpful and addressed our concerns. In the end, Kully supported us for a smooth move-out, and overall, they were professional.
Ravindu · 18 October 2024
Agent replied · 12 November 2024
Dear Ravindu Senavirathna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSpoken to Ellie today, she was very informative. We have decided to sell our property rather than rent it out however would recommended if you are looking for a valuation
Harry · 17 November 2024
Agent replied · 8 December 2024
Dear Harry Morris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleSuch a terrible estate agents... me and my girlfriend viewed our first place together but there was a few things that needed sorting, leaders staff told us all the issues would be sorted before any move in date so we don’t need to worry about applying... on the move in date, nothing had been sorted. They allowed us to move in to a smelly house with cracks in the ceilings which looked like someone had clearly tried plastering over them to hide them. We also later realised the house had flees due to the previous tenants having unclean dogs “apparently” when we asked why the issues wasn’t sorted like they promised they said excuses like “we tried” or “we didn’t promise anything” we had people round who said the house wasn’t ready for anyone to live in it. We was also told on the viewing day that the neighbors were quiet and nice, when in reality they banged and screamed from 8am to 11pm, NONE STOP! We spent our own money on cleaning it up and de fleeing the house because leaders couldn’t be bothered. We kept asking to leave because we didn’t feel safe or happy there to which they said we couldn’t. Until we involved citizens advice, surprisingly, we was then allowed to leave. SHOCK! It has now taken over 2 months to get even close to them giving us our deposit back! If anything comes out of this I just hope leaders are no longer working with the landlord of this property especially considering no one could ever get in contact with him.
Sandersluke123 · 17 June 2018
Agent replied · 15 June 2024
Hi there, we are really sorry to hear this. We would really like to investigate this further and try and put things right for you. Please contact the branch manager at your earliest convenience who would be really keen to talk about this further with you. We hope to hear from you soon. Kind regards, Leaders
★★★★★ 5/5
GoogleAlexandra has shown me a couple of properties now, Her patience and attention to detail has really helped me out, wish more lettings agents had the same qualities. Thank you Leaders 👍 …
Idrees · 22 October 2025
★★★★★ 5/5
GoogleI had Jaimel help me today. He was so helpful and went above and beyond finding a property that aligned with all my requirements as well as providing good customer service throughout . Any questions I had he was quick to find out the answer . Very good service and I would recommend this estate agent again if they have more workers like him .
Christa · 16 June 2022
Agent replied · 15 June 2024
Dear Christa,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleUPDATE: At the moment of writing there has still not being any progress regarding the roof, even though I personally have had contractors around and sent quotes to Leaders. We're now coming up to the 12 month mark.
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Oh Leaders, you naughty people, did you delete my review? You did didn't you? I'm not sure what else I expected, but nice to see you don't have any dignity!
To anyone who is considering taking out a tenancy with Leaders... just know that, unless you owe them money or the landlord wants to inspect the property, don't expect anything to be sorted out. Our roof have been leaking since the start of the tenancy, 10 months ago.
(let me guess Leaders, you're going to ask me to email you so that you can try to sort out issues you're having?)
David · 17 June 2017
Agent replied · 15 June 2024
Hi David, we are sorry to hear of the issues throughout your tenancy. Please note that Leaders have no jurisdiction in terms of removing/ amending reviews left by the public on Google. The only way that reviews can be deleted or amended is if this is done by the author themselves, or by Google if they find the content to be abusive/ in breach of their terms and conditions. I understand that your complaint has been escalated internally and our Technical and Compliance department are actively working to resolve your grievance, however, if there is anything you would like to discuss further then please do not hesitate to contact customerservice@leaders.co.uk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
