Leaders Lettings Nottingham reviews

★★★★★ 1/5

Google

Title: Appalling Service and Breach of Contract Review: I rented a property from Leaders Nottingham with a move-in date of November 28th, expecting it to be ready and habitable as promised. Instead, I arrived to find the property in an utterly uninhabitable condition: Construction debris, mold, and garbage were everywhere, both inside and outside the property. Repairs were incomplete, with hanging wires and unusable facilities such as a broken sink and bathroom appliances. The property was a health hazard, completely unfit for living. Despite providing detailed evidence (photos and videos) to the agency, my complaints were dismissed as "minor inconveniences." The agent I was in contact with, Jamile, has repeatedly dodged my calls and emails, and when I call the office, I am told he is "in a meeting with a client." Over a week has passed, and the agency has offered no resolution, no compensation, and instead demands a £540 termination fee and rent payments for a property I cannot use. This experience has caused me significant financial losses, including paying for temporary accommodation, pet care, storage, and rearranged movers. The negligence and unprofessionalism displayed by this agency are appalling. I strongly advise against renting with Leaders Nottingham if you value transparency, accountability, or basic professionalism. The pictures I provided are just some of the issues. There were far worst things which I couldn't upload because they were in video format. Keep in mind these were taken the moment I stepped into the property.

Kourosh · 8 December 2024

★★★★★ 5/5

Google

Exceptional Service from James Hopkins at Leaders I had the pleasure of working with James when renting my first flat, and I can honestly say the experience exceeded all my expectations. From the very beginning, James was incredibly professional, approachable, and knowledgeable. He took the time to listen to my needs, answered all of my questions, and provided invaluable guidance throughout the entire process. What stood out most was his dedication and patience. As a first-time renter, I had a lot of questions and was unfamiliar with the whole process. James made sure I understood everything clearly, from the initial viewings to the final paperwork. He was always available to answer calls and emails promptly, which made me feel supported and confident every step of the way. James also went above and beyond to find a flat that perfectly suited my needs. He took into account my budget, preferences, and location, and within a short time, he helped me secure the ideal place. His attention to detail and genuine desire to help me find the right home made all the difference. Overall, I couldn’t have asked for a better experience. James is a true professional who clearly cares about his clients. I would highly recommend him to anyone looking to rent a property. Thank you, James, for making my first rental experience so smooth and stress-free!

Aamir · 1 December 2024

★★★★★ 5/5

Google

I’m really grateful for the kindness and supportive help from Jameil Robinson. I am incredibly impressed by the professionalism and the dedication he puts to help me through managing my property to make sure I get it sorted within my own time frame. I Really appreciate his patience to allow me to be able to collectively process it without having any sort of difficulties. Which was really helpful to me due a few difficulties I am dealt with it really helped not feel under the pressure. Also great communication that help to keep me updated without worrying about anything. Thank you Mr.Jameil Robinson for the time and effort to help me.

Saif · 24 November 2024

★★★★★ 5/5

Google

I had the pleasure of working with Sarah Campbell-Dawson (Property Licensing Manager) during the application process for my Nottingham Selective Licensing, and I couldn't be more impressed with her professionalism, expertise, and dedication. From the very beginning, Sarah made what could have been a daunting and overwhelming task feel seamless. She guided me through every step of the process, ensuring that I understood all the requirements and deadlines. Her attention to detail was impeccable, and she always kept me updated, promptly answering any questions I had along the way. What truly stood out was Sarah’s commitment to delivering a hassle-free experience. She handled everything from gathering the necessary documentation to ensuring the application met all the criteria for approval. I never once had to worry about missing a detail, as Sarah’s thorough approach left nothing to chance. Her friendly demeanor and willingness to go above and beyond made working with her an absolute pleasure. If you are looking for someone to help with your Nottingham Selective Licensing, I highly recommend Sarah Campbell-Dawson. She is very friendly, knowledgeable, patient, reliable, and truly cares about her clients’ success. Thank you very much Sarah for making the entire process stress-free and successful! I really do appreciate it! :-)

Tiffany · 24 November 2024

★★★★★ 5/5

Google

Excellent Estate Agent, very quick and eager to help. Thank you to Kulvinder for finding us houses and guiding us through the initial applications. Very thorough service, kind, efficient and kept us updated every step of the process. Also Olivia and Raylene - everyone involved with our property kept us consistently updated, answered all my questions quickly, and clearly have experience in what they're doing. Lovely range of houses available and one of the best services I've had. Couldn't recommend enough.

Amy · 17 October 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️ I have had the pleasure of working with Ellie Logan at Leaders Estate Agent as a contractor, and I can confidently say she is fantastic at what she does! Ellie is highly professional, organized, and always goes the extra mile to ensure everything runs smoothly. Her communication is top-notch; she keeps everyone in the loop and is quick to address any questions or concerns. Ellie’s attention to detail and proactive approach make collaboration effortless. It’s clear that she genuinely cares about her clients and the quality of service provided. Working with Ellie has been a great experience, and I look forward to continuing our partnership. Highly recommended!

Petter · 24 September 2024

★★★★★ 1/5

Google

Unprofessional, negligent and unreliable. Leaders will take on a house, but do not monitor the state of it. There is zero concern for safety, hygiene and tenant wellbeing. As a fourth year uni student, I have never experienced anything like this. The state of the house on move in day was atrocious and it hasn’t got much better after raising concerns 4 weeks ago and counting, with next to no communication. Would not recommend.

Rosie · 17 October 2024

★★★★★ 5/5

Google

Recently had the pleasure of viewing a house with my agent, Mohammed. The property was immaculate. After I was contacted by KULLY he made the entire process seamless and stress-free. From the moment we scheduled the viewing, Kully was clear and informative about every step. His professionalism and attention to detail were impressive, and he ensured that all my questions were answered thoroughly. I highly recommend L|Leaders for anyone looking to buy or sell a home. 🏡 🏠

Crystal · 26 June 2024

★★★★★ 5/5

Google

"I had the pleasure of working with Joelle during a property viewing at 1 Black Swan Drive. Joelle was not only professional and welcoming but also incredibly knowledgeable about the property. Her warm smile and beauty added to the inviting atmosphere, making the experience enjoyable. Joelle patiently listened to all my questions, eagerly providing thorough answers. Her expertise and charm truly stood out, making her a jewel at Leaders Agency. I highly recommend Joelle's services to anyone in search of a property in the area!"

Gatanugat · 16 May 2024

★★★★★ 1/5

Google

EDIT- original review still below for transparency. In the end, the place we were meant to move into below didn't happen. The whole thing was an absolute farce. A week before we were meant to move in, having not heard anything from Leaders for ages, we were told that the property hadn't actually finished being sold yet, so we couldn't move in. Obviously this was quite stressful news to hear as we had been making all the preparations to move in at this point. Thankfully we had somewhere else to stay temporarily so we didn't mind a bit of delay, although the fact that WE had to chase this up was ridiculous. A month later, it was the same story after chasing them up. At this point we were technically homeless and have been passed from pillar to post by Leaders. They then promised us an alternative property on the same terms, which we viewed and agreed to, then proceeded to tell us that actually it would be more expensive per month AND the term would be longer. We obviously weren't happy with this and asked if those terms could be negotiated. To our shock, when I chased this up, this property that had been guaranteed for us by Klaudia the branch manager had been given to someone else. And to add insult to injury, Leaders were retaining our holding deposit, which is in breach of their own terms. After I sent an email detailing the timeline of events and reminding them of their obligation to refund the holding deposit after 7 days in these circumstances, it was refunded to me with an apology. This whole experience left me and my partner sick with stress at some points and without a permanent place to live for a month or so. Would approach Leaders with caution and make sure you have ALL the communication in writing with date & time stamps, and make sure you retain copies of all documents you sign. - Tom Hallam has been super helpful in assisting us swiftly with renting a property in Nottingham that we were interested in. We were having great difficulty finding somewhere to live, and had a tight deadline for when our new jobs start. Fortunately upon contacting him regarding a specific property in the early evening a couple of weeks ago, he understood the urgency of our needs and told me the exact steps we would need to take to secure the property and not be in danger of missing out. He swiftly sent a video tour, and after some great communication and prompt action from us, we had finally secured somewhere to live, all in the space of a couple of hours. Such a huge relief! He's also been helpful with assisting with an in-person viewing and answering other queries we've had before we move in. Thanks guys!

Mags · 16 April 2024

★★★★★ 2/5

Google

I viewed a place I liked (to rent), went through the referencing and then never signed the tenancy agreement because almost none of my (basic) questions were answered. General Info for Others - The agents get a bonus of £10 for positive reviews, so take some of the positive reviews with a grain of salt. I suspect a lot of people only view a property and then leave a positive review to help out the agent. - The agents are internally in competition with each other. If you don't pay a holding deposit quickly, another agent may show the place and 'steal' it away from both you and your agent. This happened with one property I liked, where someone else paid the deposit while I was discussing on the phone with the agent. On the other hand, I then managed to steal away a place from someone who's payment details failed. The other guy's payment failed on Friday, I viewed the place on Saturday and then I paid a holding deposit early on Monday. - The agent who shows you the place gets the commission. However, it's quite difficult to get in touch with any particular agent, since they're out of the office a lot and only available by phone when they're in the office. You can call the general office and be connected with someone randomly, but the different agents don't seem to coordinate much internally, so be prepared to chase up multiple different people over multiple separate calls. Email didn't work too well for me. - The agents you're in contact with are young twenty-somethings with not much authority. Apparently, the way it works is that any non-trivial questions go from the agent you've spoken to, to the property manager and then the property manager speaks to the landlord. I suspect there is significant loss at every stage and the only people you can chase up are the relatively powerless agents. - They will really try to sell you a kind of deposit insurance. Do the math, but you'll probably find it's quite overpriced. Do not take it too seriously if they tell you the landlord prefers that you take insurance. They may also imply that it may not be possible to rent without buying the insurance. When I insisted on not paying the insurance they generally relented and let me pay the deposit normally. - The agency seems to insure the first 6 month's rent. So, the agency is the one you have to convince that you'll pay. Because they insure rent, they really love if you pay upfront. Positives - Everyone I spoke to was kind and genuinely wanted to help. - When things didn't work out, they paid my holding deposit back. - You can get in contact with some agent fairly quickly by phone. Calling one particular agent is difficult though. - They move fast. You can call Monday morning, view a property that day, pay the holding deposit and move in next week. (I think they say 8 working days) Negatives I had a few basic questions. The ones which were important to me were these: 1. They told me they'd fix a rusty shower connector. I wanted to have that somewhere in writing. 2. The tenancy agreement limited visitors to 3 weeks per 3 months period. I wanted some exception for my girlfriend (who isn't a cotenant because she's in a different country). 3. Some workers broke the window frame a day or two before the move-in date. I wanted some kind of written assurance that it would be fixed soon. I wrote about these questions on a Wednesday. I tried to call the agent responsible for me on the Thursday and Friday of that week. I wrote a follow up email on Saturday. I got an answer on Monday saying he'd look into it. On Monday they sent me a tenancy agreement after I chased someone about where the process was stuck. I called about my questions on Monday, Tuesday and Wednesday (multiple times a day). Wednesday was supposed to be the move-in date. I never got an answer on any question. Not even a no. My questions probably never even got to the landlord. Everyone told me they'd look into it and then nothing happened. I did confirm the fixed connector when I viewed the place to inspect the broken window (the agent was 30mins late to that viewing).

Paul · 17 March 2024

★★★★★ 5/5

Google

If you're looking for an agent who’s efficient, down to earth, and won’t vanish the moment you sign, Alexandra’s the one. Highly recommended. If renting were an Olympic sport, Alexandra would’ve taken gold and probably still had time to help the silver medallist with their paperwork. Above all, Alexandra made the whole process feel easy which, let’s be honest, is not something most people say about moving house. She’s professional, approachable, and has a great sense of humour although she doesn't reply to her Instagram dms.

Stanley · 13 June 2025

★★★★★ 5/5

Google

Leaders have proven to be a reliable property agency. From my point of inquiry to going for a viewing Kully Lander and Josh were exemplary in their commitment to qualitative service delivery. They responded well to my queries and explained in detail every step of the way. I can only recommend Leaders to anyone looking to rent or purchase a property across the UK.

GEORGE · 24 September 2024

★★★★★ 1/5

Google

Had the unfortunate experience of dealing with this agent for a property in West Bridgford. Which is not local to them. The agent first turned up late, I had to call them after 5 mins after my appointment slot to confirm they are still coming. His name was James. He’s now moved to Holden Copley I am informed. I wonder why? I then spoke to Leah. She was good, But I was put through to a manager called Paul Unwin. I offered considerably over the asking price on a property. I provided my AIP and proof of funds on the same day. I was the first person to view. I believe they have not put my offer forwards to the vendor, nor have they contacted me back over 2 weeks later. To make any further offers. Now I believe they have sold the property to someone in house! Friend or family. Rubbish agent. I will never do business with them again. Stay away from them!

Bab · 25 April 2025

★★★★★ 5/5

Google

We cannot speak highly enough of Paul the sales manager. We had engaged with various other agents in regards to the sale of our property. Paul was head and shoulders above the competition. He took time to understand the reasons behind the sale and took personal ownership of everything. He was professional, courteous but most of all caring. We fully believe that Paul was a major factor in selling the property and we would encourage anyone to use his services. Paul is a credit to the business!!

Joe · 19 October 2023

★★★★★ 5/5

Google

Leaders Agents teams in Nottingham are excellent most especially Owen, Jamiel, vikki, Sophie, and CJ. I bought my property in nottingham, they help me refurnished it, and rent it out on time. They updated me via phone call or email. They have good communication skills. Very calm and good listening skills. I am very very happy with the service. Thank you.

Adeola · 24 September 2024

★★★★★ 5/5

Google

Kully is a very patient person, if you need all the time in the world to get your choice property, he is patient enough to take you around to make sure you get the best as you desire. I highly recommend him as he just helped me to get a very nice and comfortable home.

Grace · 15 December 2024

★★★★★ 5/5

Google

Theo has been quite instrumental and helpful to the acquisition of my new property. His customer skills are exceptional. Ensuring swift replies to queries and explaining everything in bits. It's not surprising that he's name is all over the timeline. Now I have trust in Leaders because of people like him. I will revert to switch my 4 stars to 5 stars as soon as I move into the property. Cheers! Update: I feel they need to work on the internal communication, I got an email to go pick the keys, however I called on the phone and I was told that they were still awaiting some sort of verification which have already been done. That delayed my moving in to the next day. However, aside that, the whole process was straightforward and seamless. I give 5 stars🌟 and sincerely recommend!🌟

Lex · 20 August 2023

★★★★★ 4/5

Google

Buying our first property with Leaders was hassle free and without issue. Paul, Kelseeand Faijul were friendly and very informative when guiding us through the process. Consistent communication was maintained via email to ensure we met key checkpoints along the process. Having recently completed on our purchase, we were handed our keys along with a welcome pack from Leaders which was extremely appreciated. The service we received was better than expected after hearing horror stories of terrible agents. Rest assured, with Leaders you're in good hands.

Hasan · 21 July 2023

★★★★★ 5/5

Google

When contracts were issued for our son's student property they were incorrect,stating that bills were excluded. So began a 3 week plus experience when we must have called about 20 times and were constantly told somebody would call us back. Each time we rang we had to go over the issue again. Thankfully,one day we got to speak to Theo Grant who was the only member of staff who took ownership of the problem and sorted it out for us. He was professional and friendly and most importantly communicated with us directly. No idea why other staff members were unable to do this,including management. Thanks Theo,great work!

Kevin · 16 June 2023

★★★★★ 5/5

Google

I have been to several estate agents in Nottingham, Leaders Estate is the best among all, as far as I am concerned. My first call was handled professionally by Thom with periodic follow-ups. He calls back each time he promised to do that. His personality is 1st class! Jamiel is another fascinating staff in the team. He works like he looks, charming! He smiles and give detailed response to every questions, professionally. Their manager works well with the team members without being bossy. He attends to customers request in a way that make us feel like King. I got a gift after making payment for my rent. The team displayed good listening skill, critical thinking, timely problem-solving and good communication with customers. I enjoined everyone to patronise Leaders Estate Agents in Nottingham, NG5 to experience their presidential treatment. This team solved my two months old accomodation issue in four days! Cheers! Babatunde Oso.

Whytekid · 16 June 2023

★★★★★ 1/5

Google

A big red flag! Caution Do not fall for the 5 star ratings. I doubt if there are true. These people are scary. They wouldn't care for your physical or mental health and put you through some horrendous experiences. Here are step by step guide what is so bad about this agency, especially if you're moving from another country and booking with them. I viewed the house online and was bit skeptic about this and they pushed (by saying property is in demand, you might miss this etc) me to submit a holding deposit (which I did). On the day of moving, they gave me the wrong keys to the house and it was raining and I was soaked with rain along with my baggage. Upon entering the house, I was devastated to see that house is utterly filthy, disgusting. No cleaning of carpets, washrooms are beyond filthy. There is mould and house has damped walls. There was no heating although my contract says that rent is inclusive of all bills. I finally ended my contract while paying them a hefty amount of 150 pounds. The property manager just didn't listen to you. Please avoid at all costs or at least have a physical viewing and make sure there's no shady clause in your agreement.

Ali · 16 June 2023

★★★★★ 5/5

Google

Just wanted to say a big thank you to Theo for finding me the best tenants. His customer service was outstanding and he helped me get everything sorted for my new tenants. He kept me updated on a daily basis and helped me with any questions or worries I had. He was very polite, friendly and had a very warm manner. He was very knowledgeable. I was definitely happy with all his help. I will definitely be using Leaders again and will also highly recommend to family and friends. Thank you Theo and all the best.

R · 16 June 2023

★★★★★ 5/5

Google

First rate customer service! My rep K. Landa was very friendly and knowledgeable about the local area. Moving can be a stressful time but the Leaders rep made everything from initial contact to viewing the property absolutely stress-free! Anyone looking to rent a property in the Nottingham area would do well to check out Leaders listings, I'll certainly be doing that myself the next time I need to move.

Russell · 17 January 2024