Trusted Agent profile · Nottingham
★★★★★
732 reviews across 2 platforms
42 Thackerays Lane, Woodthorpe, Nottingham, NG5 4JD
Leaders Lettings's office in Nottingham, at 42 Thackerays Lane, is rated 4.4 out of 5 across 732 reviews on two platforms, including 722 Google reviews rated 4.4.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleI recently contacted them in regards to renting a property. I spoke to James who extremely helpful and polite. Even though they didn't what I was looking for but he deserves a 5 star rating.
Dear Ashar Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur experience with leaders have been as smooth as butter, was so easy to arrange a viewing and clarity of the process was very crystal. Lauren has been very helpful and so sweet with us. Thankyou for wonderful experience.
1/5
GoogleLetting agent did not show up for an evaluation appointment (multiple households arranged their schedule for the meeting and waited almost 2 hours). No prior communication, no texts or email reminders ahead of appointment and when chased on the day, absolutely no response. Contacted office to inform the next working day; again completely unapologetic and offered no response - literally ignored by the manager. Potential landlords - stay away.
Dear Kara Z, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
GoogleAVOID the Nottingham Branch of Leader estate agents if you value your wellbeing, time, and money! The Initial experience with Leaders Nottingham was professional and friendly with Tom when he hosted the viewing of an apartment in Park West, Nottingham City Centre. Although the property did require cleaning and had a broken blind in one of the bedrooms, my flat mate and I were assured by Tom that the property would go through a deep clean and would be ready to move in to before moving in. The application process took around a week after the security deposit was put down. Once the application and checks were successful, we were told that we could not collect the keys until there is proof of contents insurance…. This was never mentioned in the terms and agreements of the initial application forms we filled out. After pointing this fact out they had dropped their claims. Once we paid rent for the first month as requested, we had gone to the office to collect the keys from Klaudia. My flat mate and I only received one key, Klaudia stated she did not have a second key cut as the key cutters were closed. I was baffled that there was only one key available in the first place, especially for a two-bed property we asked if the property was ready as promised, to which Klaudia had answered yes. This was certainly not the case as the apartment was in a worser state than the day of viewing! One of the toilets has been used with excrement still present. Bird excrement was present in the living room along with feathers and dust. One of the beds was clearly broken, one of the blind supports was completely broken off the wall. The allocated parking space was occupied by someone else (51 Plate Silver Vauxhall Corsa). The parking for this this building is managed by Walton and Allen who I could not get hold of as they were closed. I also could not get hold of leaders at this point as they were shut as well… we were only available to move in after I had finished an early shift. I had felt completely cheated and had called the next morning to request that the apartment be thoroughly cleaned as promised. Tom, who had apologised for the situation, had promptly organised a cleaner to come to the apartment for the afternoon that day. The cleaner had been looking for parking (she was the passenger in the car she travelled in). She had begun to speak to me rudely because she and her colleague couldn't use the residential parking and then flat out refused to do the job and walked off after I told her to calm down. I had contacted Leaders once again and got through to Connor, the most useless excuse of a manager I’ve ever had to converse with. He suggested I made the whole thing so we could break the contract, even though there was 2 weeks to prepare the property for tenancy. He even had the audacity to speak over me with a snide tone and even chuckled at me. Connor denied this childish behaviour when I called him out on it. He is clearly not customer orientated and just cares about commission, even at a time where COVID-19 is plaguing everyone’s lives.NegativeResponsiveness, Quality, Professionalism, Value
Hi Sahill Patel, we are saddened to see that our team in Nottingham have received a low star rating following your experience with them. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. If you wish to reach out to us via email at customerrelations@lrg.co.uk we would be more than happy to look into this for you. Thank you from the Customer Service Team
1/5
GoogleHad to do 1 star as won't allow 0 worst experience with an estate agents ever. Lack of communication, customer service. No one knows what they are doing. Passed from person to person then they pretend to have no idea what your talking about then that person leaves so we start over. So many have left, that kind of speaks for itself. We stupidly rented a property in 2018 and still to this day its causing us nothing but grief. We got permission to terminate the contract early. Thankfully that's the only good thing that's happened. We have had an ongoing dispute with the landlord due to him claiming for things that we constantly reported while we were there.landlord and Estate agents lacked duty of care the whole time we were there with regards to communication and the non existant reaction to maintenance issues. We have had no apology or explanation as to why this has happened nor will we get one. There were a couple of things we were willing to pay for but now have been massively taken advantage of. We were left 2 weeks without the use of a bath or shower due to it causing a leak through to the ceiling that we reported non stop and we are the ones being charged for it! 2 contractors that were not qualified plumbers eventually came out but the issue was not fixed. After 2/3 weeks a professional plumber was finally sent out to sort the problem and stated that he had been to that house countless times with the same problem but the landlord had no intention of taking the advice on what needed to be done.This landlord also owns a fire safety company yet left us 2 weeks without the key to the patio doors that were a fire escape and also no batteries in the smoke alarms despite leaders signing legal documents saying there was. Again no one cared. We have a child to think about. Inspection and check out reports don't mean anything as we are still being charged for things that the reports state were fine. Also leaders lied on the check out report stating who carried it out and if we were present for it. The manager of the branch also ignored emails so he's as useful as a chocolate fire guard. Will never recommend leaders to anyone. Will never use them again even if they were the last ones on earth! All these other 4/5 star comments must be fake!NegativeResponsiveness, Quality, Professionalism, Value
Hi Laura, We are saddened to see that our team in Nottingham have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please reach out to us via email at customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Kind regards, Hannah - Customer Relations Team
5/5
GoogleI rarely take the time to leave reviews but it felt particularly important to me to make the effort to leave a review for Alexandra and her team at leaders. Having previous experience, I know just how brutal the renting market can be in … More
5/5
GoogleLiam was absolutely incredible in helping us navigate securing a rental property. Amazing communication throughout and so accommodating with our every request and question. We were put at ease from the outset! Fantastic service, thanks Liam!
Dear Erin Buchanan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIn the short time dealing with Tom Hallam and his team so far, he has been super helpful & always respond to my queries very politely. It’s very difficult to find a property in Nottingham and with his help it becomes much easier. Always well spoken & extremely helpful when needed. Thanks Tom for your lovely support 🙂. …
Dear Sasitha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI rang Leaders and spoke to Tom who was extremely helpful and proactive, he managed to get me in for a viewing an hour later. He helped me fill out an application on the spot. Definitely the easiest and quickest letting agency i’ve dealt with. Thank you for your help, can’t recommend him enough.
Dear Annabel Keane Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWorking with Kulvinder Landa, has been an absolute pleasure. His communication skills are second to none, he not only listened attentively to my concerns but always made sure to respond promptly and thoroughly to any questions I had. Kulvinder consistently went above and beyond, exceeding my expectations at every step to ensure the entire letting process was seamless and stress free. His professionalism, dedication, and attention to detail truly set him apart. I couldn’t be happier with the service provided and wouldn’t hesitate to recommend him to anyone looking for a reliable and proactive letting agent. A well deserved 5 stars
Dear Chris Donald Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIn contacting leaders for the first time to enquire about a property to rent, I was greeted and guided through the process by an employee named Alex. Alex was professional, personable, positive and kind. Due to this my experience was very pleasant and I was left feeling optimistic in my pursuit to find an ideal property. With regard to the former I would suggest to anyone in my position to give leaders a call.
Hi Max Free, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI worked closely with Will at Leaders who did a great job of communicating with me regularly and keeping me posted on what was going behind the scenes throughout. I found a room and was all sorted and ready to move in within practically two weeks, the documents side of things was made so easy/stress free for me too. Also shoutout to Gemma who was also so kind and lovely! Thanks guysPositiveResponsiveness, Quality, Professionalism
Hello Annie Thomas Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleLauren is our point of contact, and we couldn't recommend her and the team highly enough! Lauren is extremely professional, and keeps us updated and been very supportive and always there to answer our queries. She is very polite and conscientious, she has made this experience so much easier. When not available Paul has stepped in and again he is extremely professional, polite and very helpful. We would highly recommend Leaders.PositiveResponsiveness, Quality, Professionalism, Value
Hi Karen Dunlop, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleWe rented a property through Bulmers who we could not fault at all from start to finish. They we unfortunately taken over by Leaders who I cannot rate as anything but unprofessional. When it came to returning our deposit for the property after we had moved out it took them 2 days short of 8 weeks. This was after several emails, telephone conversations made to them to keep chasing where our deposit was. When we were promised phone calls back nothing ever came of it & no call was ever made to us. The communication on Leaders part was lack, unprofessional & unapologetic. If it wasn’t for myself & my husband keep on at them then we most probably would still be waiting now. I would not recommend Leaders down to their sheer lack of customer service & care. They also had the nerve to say that our Rental Agreement was purely just a ‘guidline’ & not a legally binding document. I am sure that if we had ever missed a rental payment (not that we ever did) their view on our rental agreement may differ! With regard to the rent increase, you failed to send us any documentation through to action this therefore because of fault of your own company it didn’t take effect until the 1st July & we had already given our notice & paid the correct amount owing to you. We did not owe you £50 arrears in rent, your own staff agreed it had been entered incorrectly & so they took this amount off. We have never owed any monies & paid our rent monthly & always on time. I had to call to chase where our forwarding mail was to be told that you had it there at the branch already, again, a courtesy call or quick email would have been appreciated to inform us of this. If I hadn’t have called I’m sure I would have never of known you had our mail there! Just extremely poor customer service & always having to be chased several times to get anywhere.
Hi Hannah, We regret to read that you have had a negative experience with the team at Leaders in Nottingham following the acquisition of Bulmers. I have had the chance to discuss your concerns with Jamie Smith the property manager. I am saddened to read that in this instance you feel the levels of customer service you have received have not been up to the high standards that we expect. Here at the Leaders Romans Group we understand the importance of providing a high level of service to our customers. We believe that when any issues arise whether these are over the course of the Tenancy or even at the end of the Tenancy that through the use of effective communication we are able to swiftly address these and alleviate any concerns. We of course expect that any queries raised with members of staff will be addressed within a timely manner and I can only offer my apologies if this has not been the case at times previously. The branch and property management teams are aware of and understand the importance of effective communication. In regards to your points made surrounding the deposit I can appreciate why you would have been disappointed due to the amount of time it took for the deposit to be released. For the sake of clarity when dealing with the deposit Leaders are instructed by the Landlord to hold this as Stakeholder, due to our position as Stakeholder this means that we are unable to release the deposit without the consent of both the Tenant and Landlord in writing. During my discussion with Jamie he has advised me that some cleaning needed to be undertaken at the end of the Tenancy and that the cleaning company conducted a full clean at a cost of £220. Jamie has informed me that this was more than they had been instructed to undertake however due to the cost of the invoice the Landlord initially believed that you should cover the cost; Jamie negotiated with the Landlord over this cost explaining why he believed it was not fair you as Tenants cover the full cost and I understand that £100 was agreed as a deduction to the deposit. It can be evidenced that the deposit release form was uploaded to our system by Jamie on the 10th of August. Due to a rent increase that took effect on the 9th of March it meant that our system was showing an arrears fee that was outstanding to the level of £50, due to this outstanding fee it meant that the deposit could not be released until this had either been paid or removed and so it was removed. I feel it important to highlight that once the deposit release form is uploaded this process is then handled by our Client Finance Department who are located externally away from the branch. Our Client Finance Department deal with all Deposit Releases across Leaders 100 branches, it can be acknowledged that there was a delay around this time as the Client Finance Department had a back log and therefore I would like to offer my sincere apologies that the release of these funds took slightly longer than anticipated. In relation to information that was relayed surrounding the Tenancy Agreement I am unable to locate correspondence which supports your comments but do feel it important to advise that the agreement in place between yourself and the Landlord would have been a legally binding agreement. I am saddened to read that this situation has left you with such a negative view of Leaders, I appreciate you taking the time to bring this matter to my attention, I have taken on board all of the comments you have provided me with and can assure you that all feedback is taken most seriously. I would once again like to offer my sincere apologies for the issues you faced surrounding the deposit release and that you felt the service you received fell below the high standards expected of Leaders. Kind Regards, Leaders
5/5
GoogleJosh was very professional and helpful during my property viewing. He provided clear information, answered all my questions, and made the process smooth and enjoyable. Highly recommend his services!
Dear Mujtaba Hassan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had been searching for the property in Nottingham and Theo was the agent who helped me. He is professional, helpful and had answers to all my questions! Really satisfied with the level and quality of service that I received. I am very grateful and will recommend him to my friends and family. Great job Theo.
Dear Yuvraj Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbbie has been my property manager for around 6 months now and I cannot think of any criticism. Her work ethic is unquestionable, if anyone was to go the extra mile it would be Abbie. She always gets the job done to the highest of expectations. If there is anyone I can rely on it is Abbie her commitment and attitude is second to none. Thank you as always!PositiveResponsiveness, Quality, Professionalism
Hi Jordan Gilhooly, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleJoelle is an amazing agent, has helped me get my applications done for a new property so I can start new with my family. I'm so happy for all her help!
Dear Kirrah Priest Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKully was friendly helpful, clear about the services. Enjoyed the company of a very convincing guy and we got to like the house. Movin’ in very soon.
Dear Takudzwa Seda Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Nottingham branch of leaders have been a huge help, kept me informed and contacted me regarding a property. Tom has been of particular help ensuring I’ve been informed of my next steps and updating me on my perfect property with guidance and clarity. Many thanks Tom, your a credit to the company
Dear Emma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKully was very friendly and helpful during my viewing tour. He assisted with landmarks to use as reference as we are not local to Nottingham.
Dear Yetunde Okelola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleCompany is unresponsive unless in their own interest and is internationally deceptive to all parties, whilst also attempting to coerce tenants into signing onto contents insurance which benefits them as they earn commission. You're also coerced into leaving a 5 star review when you're in their office, before they get the keys (half of which they lost). Take the positive reviews with a gallon of salt. Would not recommend.
Dear Rob, e we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Nottingham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
1/5
GoogleAbsolutely appalling. If you're a landlord I would avoid at all costs. I have been using their rent collect service for 3 years. They have tried to sneak on additional charges to my statements, not once but twice. They are terrible at finding tenants. They told me they had secured a tenant and on the day she was moving in, told me she didn't pass her referencing, but still strong armed me into letting her move in, 6 months later she couldn't pay rent and had to move out. After that they didn't find me another tenant and left the room empty for 5 months, until I finally decided to take my business elsewhere. Oh and when you do try to leave they squeeze you for all the money they can.
Good Morning Sienne Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Nottingham and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleFantastic estate agents, I have had a great experience with Paul, Faijul, Ryan and the team. All very professional, helpful, knowledgeable and personable. I have purchased and sold properties with Leaders, the team deal with enquiries quickly and are honest with responses. Updates are continuous without having to chase. Would highly recommend.PositiveResponsiveness
Dear Katie Wade, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Nottingham office has 732 reviews across two platforms: 722 on Google, 10 on Yell.
Leaders Lettings Nottingham is rated 4.4 out of 5 across all 732 reviews, and 4.4 out of 5 on Google from 722 reviews.
Leaders Lettings Nottingham, 42 Thackerays Lane, Woodthorpe, Nottingham, NG5 4JD.
