Trusted Agent profile · Nottingham

Leaders Lettings Nottingham reviews

4.4

★★★★★ Great

732 reviews across 2 platforms

42 Thackerays Lane, Woodthorpe, Nottingham, NG5 4JD

Leaders Lettings's office in Nottingham, at 42 Thackerays Lane, is rated 4.4 out of 5 across 732 reviews on two platforms, including 722 Google reviews rated 4.4.

Google logo

4.4 / 5

722

Reviews on Google

This office

Yell logo

3.8 / 5

10

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Nottingham office, from every platform, shown as written. First names only.

5/5

Google

My whole process with leaders has been amazing. Every time I’ve had communication from any of the team they’ve all been incredibly helpful. Massive thanks to Abbie who has been a star and on hand to answer all of our queries in a timely manner once we moved into the property.

Hannah · 16 June 2021

Agent replied · 15 June 2024

Dear Hannah Smith, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

1/5

Google

I am a landlord and this is the worst agency I ever dealt with. Would give them a minus rating if I had an option. Will never use them even if they work for free. They are unprofessional, incompetent, careless, damaging to your reputation, breaches confidentiality, amateur and illitrate to level that they can't even do a rent calculations correctly on a legal AST. They increased my burden for managing property, contracts and tenants rather than reducing it. Spoilt my relationship with almost all tenants and made them unhappy too.

Nitin · 20 August 2023

Agent replied · 15 June 2024

Dear Nitin Nayyar, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Theo (our negotiator) and Tom (the agent who showed us the property) were both excellent. We needed to rely on virtual viewings, and this was effectively accommodated by Tom, who was great at giving us a property overview via WatsApp call. Theo couldn't have been more helpful. After our initial let was taken, he swiftly found us another suitable property which was, if anything, better. Following that, he has been extremely communicative throughout all the pre-rental checks, which has made it a very smooth process, even when completed remotely. Would thoroughly recommend Leaders to anyone looking to rent or purchase a property.

Joseph · 20 August 2023

Agent replied · 15 June 2024

Dear Joseph Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kully Landa was very professional, and informative. He answered all questions freely and allowed us to make an informed decision. He was lovely throughout.

Sarurai · 16 February 2024

Agent replied · 15 June 2024

Dear Sarurai Lorraine Magaya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Really amazing agency! I dealt with Theo Grant and he arranged a viewing very quickly and was friendly and kept in contact/was available for any question I had throughout the process. Really great experience!

Cazedi · 16 June 2023

Agent replied · 15 June 2024

Dear Cazedi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Courtney has been great at dealing with my enquiries and very helpful. Totally recommend!

Psngame01 · 18 August 2024

Agent replied · 25 August 2024

Dear Psngame01 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kully was really helpful and has a good knowledge about the properties. Really appreciate his hard work

Dhananjay · 26 June 2024

Agent replied · 25 August 2024

Dear Dhananjay Chauhan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

CJs been really helpful and really good at staying on top of things while we've been trying to rent a new house, the time he’s taken to help me find my perfect place that cross all my t’s and dots all my i’s has really been appreciated. He’s put leaders at the top of my list for letting agents.

Matthew · 3 October 2024

Agent replied · 24 October 2024

Dear Matthew Heath Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I found the process of renting a property superb and very quick. Rory was brilliant, very friendly, professional and extremely efficient. I phoned up to enquire about a property first thing in the morning and by lunch it was mine! You can't get much better than that. Well done Rory

PAUL · 16 June 2021

Agent replied · 15 June 2024

Dear Paul Brooke, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

As a client of Leaders, I have had an excellent experience, especially with Theo, who helped me clarify a number of questions I had. Presently, I have recommended to my friend that she seek out properties through them, since finding a suitable home in the present economic environment can be quite challenging, but leaders are able to understand our requirements and provide us with guidance on what is best suited to our needs. I would like to thank you for creating an enjoyable experience for me..!

DIMPLE · 21 July 2023

Agent replied · 15 June 2024

Dear Dimple Mr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The Best estate agents at Nottingham. Alex and Owen were extremely helpful and supporting in finding us our new Home.Kudos to the Leaders Team for their efforts. Also got a sweet welcome gift back from them on the 1st day at our Home😊

Eldho · 16 June 2022

Agent replied · 15 June 2024

Dear Eldho Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kully was very helpful, resourceful, professional and reliable. I was able to get a quick response and move on with my application. Great help

Ace · 17 January 2024

Agent replied · 15 June 2024

Dear Ace Jok6r Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Josh was an exceptional professional who was welcoming and provided the information I required.

Joseph · 26 July 2024

Agent replied · 25 August 2024

Dear Joseph Straw Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

After having a rubbish time with our previous letting agent, working with leaders has been a breeze. Alex was amazing, very professional and made sure everything was done to ensure we could get our keys quickly. She was very bubbly and made the whole process very smooth! Thank you!PositiveProfessionalism

April · 16 June 2021

Agent replied · 15 June 2024

Hi April Heppell, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

We met kully lauda, he showed us the property. He was so nice answered questions very patiently. Overall good experience. Thanks Kully

Zeeshan · 16 February 2024

Agent replied · 15 June 2024

Dear Zeeshan Ch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Big thanks to the leaders team, especially Raheem and K.Landa who were extremely polite and professional throughout the viewing and lettings process.

Bryony · 16 February 2024

Agent replied · 15 June 2024

Dear Bryony Kitching Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

My son and his friends, student at UON, put a deposit on a student shared house LAST year and two weeks before they were due to move in September they were told the house was no longer available... Discusting behaviour from a so say professional company. Also, the icing on the cake, the boys are still waiting for their deposit to be refunded! I want to contact Leaders to give them a piece of my mind but my son asked me not to.😡

Neil · 16 June 2023

Agent replied · 15 June 2024

Dear Neil Page, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

3/5

Google

It was a bit of a rollercoaster experience at the beginning and I was not too happy with the lack of communication at times - and people going on holiday without letting us know that we couldn't reach them when we were supposed to move in. But it did change and I appreciate the hard work of certain individuals (Yvonne especially!) who did everything they could to get me in the house - even when there were snags that were not created by them, they worked tirelessly to get me in the place and make sure I had everything I needed.

James · 16 June 2023

Agent replied · 15 June 2024

James Willis, we really appreciate your positive review!

1/5

Google

If I could rate 0 stars I would. It has been weeks and months chasing a tenancy agreement for the property I'm supposed to move into on 20th of September. It's now 15th September and I haven't even paid a deposit let alone received a copy of my tenancy agreement. I think I have spoken to every single person in that branch : assistant managers, property managers, and administrators alike. Every single one of these people have told me a different thing. The lack of communication within this company is an achievment in its self. Never have I delt with a company so unprofessional and a group of employees so condescending. If you value your sanity and wellbeing, save yourself from the eternal torment this company will cause you and rent with someone else!

Aleyna · 16 June 2023

Agent replied · 15 June 2024

Dear Aleyna Adamson, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1/5

Google

Careful in trusting this company, we had everything closed with the contract signed and the reservation paid, apart from the insurance contracted and in the absence of two days to enter the flat they have cancelled it and when we ask for explanations they only say that they will call us back and that's how it has been for a day. Very unhappy with all the treatment and disinformation they are giving us, I would not trust someone like that.

Alex · 16 June 2023

Agent replied · 15 June 2024

Dear Alex Molina, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Google

Worst agency ever. My friend has rented a property with them and they have been so unprofessional and unreliable since the first day. I am actually shocked how an agency can be so unorganised and unprepared when it comes to renting a property. It has made my friend’s mental health decline so much as moving into a new property is already such a stressful situation and they kept miscommunicating from their side each time. Would not recommend to anyone!!! Be careful!

Smile · 16 June 2023

Agent replied · 15 June 2024

Dear Smile More, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

4/5

Google

I called to enquire about a rental property, Dontae picked my call, helped me arrange an application, online and in person viewing all in the span of a morning. The online viewing accurately depicted the state of the property which was lovely. Ben who gave me the tour was super friendly. And when I was lost and couldn't find the property I was able to quickly get through to the office. 4 stars because you could improve the way you update applicants about the status of their application rather than leaving things late and rushing.

Gaby · 16 June 2023

Agent replied · 15 June 2024

Dear Gaby, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Tom Hallam has been exceptional at helping us sort our first flat together. Really down to earth, and great communication. Despite sharing the same surname however; we are not related 😂 …

Jasmine · 16 June 2023

Agent replied · 15 June 2024

Dear Jasmine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Insanely bad!!! I do not recommend these people under no circumstances. I made a deposit of £100 with them to secure a room and they assured me it was refundable in case I decided to change my mind, which did happen. I had to chase and call them every 2 days for a whole month to enquire about this refund and they kept giving me different excuses. I ended up losing that money The customer service was friendly at first, but when I requested the refund they completely switched to being rude

Christopher · 16 June 2023

Agent replied · 15 June 2024

Dear Christopher, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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