Trusted Agent profile · Nottingham
Verified
★★★★★
1,486 reviews across 3 platforms
2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
Part of John Shepherd, see every office.
John Shepherd's office in Nottingham, at 2 Gordon Road, is rated 4.4 out of 5 across 1,486 reviews on three platforms, including 121 Google reviews rated 3.8.
121
Reviews on Google
This office
1,343
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we are the leading experts in helping landlords let property in Nottingham. With our three decades of experience in the property industry, we understand the unique requirements of landlords and customise our advice to meet the distinctiveness of each property. If you are in search of reliable letting agents in Nottingham look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a contractor I find Rajak and Kai to…
As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.
1/5
allAgentsAbsolute Disgrace to the
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!
1/5
allAgents"Absolute Disgrace to the..."
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!
5/5
TrustpilotHarry was highly professional
Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .
5/5
TrustpilotBrendan overall amazing experience
A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
2/5
TrustpilotNever again
Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.
4/5
TrustpilotI had multiple viewings with John…
I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotSold two houses and in the process of a…
Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotVery good.
Senka, Alan, and Sana were very helpful and offered sound advice and solutions.
5/5
GoogleWe had great service throughout the process from Mohammad Iqbal. The outcome was us renting the beautiful house we were looking for! Natalia & Roberto
5/5
TrustpilotLily was very helpful and the execution…
Lily was very helpful and the execution was incredibly quick.
5/5
TrustpilotJohn shepherd have been amazing with…
John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again
1/5
TrustpilotWithout a doubt the most incompetent…
Without a doubt the most incompetent and self important people in the rental space.Do not touch them with a barge pole, and especially avoid Sue Birch like the plague, she was quite frankly unprofessional.
5/5
TrustpilotFantastic service.
Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.
5/5
TrustpilotNelly was very helpful
Nelly was very helpful, she was quick to resolve my queries.
1/5
TrustpilotNo heating or hot water
Have been given no choice but to complain about the absolutely poor service from this company that I’ve been experiencing for over a month now.
5/5
TrustpilotExcellent customer service shown
I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.
5/5
TrustpilotLauren
Lauren was extremely helpful throughout the process from viewing properties Covid safe to helping with mortgage appointment and explaining the process to me.Made the whole process so easy.
5/5
TrustpilotLily was probably the most helpful and…
Lily was probably the most helpful and responsive agent I have worked with Tim
5/5
TrustpilotGreat service from Hannah Britten
Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.
5/5
TrustpilotCaitlin did a really great job
Caitlin did a really great job! I was extremely satisfied with her professionalism
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotMiss Caitlin lemon
Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋
5/5
TrustpilotCan not fault this company at all…
Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd
5/5
TrustpilotProperty Management
As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
