John Shepherd Nottingham reviews

★★★★★ 1/5

Google

We have tried to contact our property manager Hana, for the past month over 20 times via email, and call separately by both occupants of the apartment, but have had no response, absolutely, disappointing. We have established that we are …

Temi · 8 October 2024

★★★★★ 1/5

Google

I don’t leave reviews very often but John Shepherd deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to …

Ben · 8 October 2024

★★★★★ 5/5

Google

I found them easy to work with as I had a persific type of person I wanted to rent to and they came up trumps and didn't waste my time with people that didn't fit the profile.

Peter · 7 December 2024

★★★★★ 5/5

Trustpilot

Charlotte was lovely and very helpful…

Charlotte was lovely and very helpful throughout the process!

Annabel · 30 November 2023

★★★★★ 5/5

Trustpilot

Extremely quick and easy process

Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.

Yas · 19 June 2024

★★★★★ 5/5

Trustpilot

Brilliant service all was very smoothly done

Megan made the move and paperwork so easy. Thank you for an amazing experience

Nhedi · 24 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.

Basma · 16 February 2022

★★★★★ 5/5

Trustpilot

Thank you Gemma!

Gemma helped me with the whole process and got everything ready in less than a week. Can’t express how happy I am with her work!

Carolina · 5 May 2025

★★★★★ 1/5

Trustpilot

Not care about the Tenant

This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and

E.H · 17 July 2023

★★★★★ 5/5

Trustpilot

Great service very helpful and a brilliant maintenance team

Good communication and got the job done with a brilliant maintenance team

Anj · 21 September 2025

★★★★★ 1/5

Google

Dissappointed with the service received from the agent Satnam. A week before entering the property we were promised the property would be clean and move in ready. After all the stressful paperwork online which is not user friendly we …

Delight · 8 October 2024

★★★★★ 5/5

Trustpilot

Fantastic

I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.

DI · 13 July 2023

★★★★★ 1/5

Trustpilot

Very disappointed

Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice

GK · 26 March 2024

★★★★★ 5/5

Google

Mohammed (Raheem) was absolutely fantastic in assisting my sister and me throughout the apartment process at Hindle House. His support made everything so much easier, and we truly couldn’t have done it without him. He is not only …

Titi · 8 October 2024

★★★★★ 5/5

Trustpilot

Highly recommend, 5*

After putting our house up for sale with John Shepherd (following two agents that was less that useless) we knew we had made the right choice. From the very start they were pro-active, professional and helpful. It wasn’t long then before the viewings started coming in and they secured us a sale. Although we had many challenges along the way with useless solicitors and a very difficult buyer, Gurdev, Shannon, Harry, Sophie, Jordan and Abigail all worked extra hard to keep everything on track. If you are looking to move house I would highly recommend John Shepherd, Shirley. These guys go above and beyond and are a pleasure to deal with!

Dawn · 26 February 2021

★★★★★ 5/5

Trustpilot

Professional Letting expertise

We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.

QuickDraw · 9 February 2024

★★★★★ 1/5

allAgents

"We have been fatally scammed..."

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 5/5

Trustpilot

Excellent

Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.

Donna · 8 April 2024

★★★★★ 5/5

Trustpilot

I have one flat managed by John…

I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.

AB · 17 March 2025

★★★★★ 4/5

Trustpilot

A challenging sale

Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas.Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process.All in all, John Shepherd handled everything to my satisfaction.

Deryk · 26 December 2020

★★★★★ 5/5

Trustpilot

As a contractor I find Rajak and Kai to…

As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.

M · 15 February 2023

★★★★★ 1/5

allAgents

Absolute Disgrace to the

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Jamie · 12 November 2020

★★★★★ 1/5

allAgents

"Absolute Disgrace to the..."

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Jamie · 12 November 2020

★★★★★ 5/5

Trustpilot

Harry was highly professional

Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .

Jack · 29 June 2022